Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.
Reason 1: SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.
Reason 2: Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). Solution: Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.
Reason 3: SMS gateway congestion or malfunction. Solution: When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.
Reason 4: You requested verification codes too frequently. Solution: Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.
Reason 5: Poor or no signal in your current environment. Solution: Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.
Other issues: Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. Solution: Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.
Note: If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance.
