Why Banking Modernisation is More Than Just a Technology Upgrade

At the Temenos Community Forum (TCF) 2026, William Moroney shared some compelling insights into how the banking landscape is shifting, noting a clear evolution in the industry: banks are moving past the “if” of modernisation and focusing squarely on the “how.”

With Temenos working alongside a diverse range of clients, from global financial institutions to local community banks, Moroney observed that while every financial institution is on a unique journey and moving at different speeds, the pressure to modernise has ramped up significantly over the past 12 months. This shift is largely driven by the practical necessity of building in-house AI capabilities, which requires the open data and systems that only a modern infrastructure can provide.

A central theme for Temenos at this year’s event is trust, which Moroney emphasized as the cornerstone of their client partnerships, explaining that trust isn’t something that can simply be written into a contract; it is built over time through transparency and openness. These aren’t short-term transactions but deep, multi-decade relationships that often begin long before any ink hits paper. By fostering this collaborative environment, Temenos ensures they are truly aligned with their partners throughout long-term transformation projects.

Moroney also touched on the immense pressure banks face when modernising as banking is a 24/7 service operating within a highly regulated and interconnected ecosystem, there is no room for pause. To navigate this, he explained that Temenos works closely with banks to define clear business goals from the start. By engaging Temenos’ value teams early in the process, they identify specific metrics, like onboarding more customers or servicing them better that translates into tangible financial results. 

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