Attention! Beware of Scammers!
Please stay vigilant when making P2P transactions. Recently, there has been a surge in fraudulent activities involving fake MEXC Wallet payments, fake escrow accounts, and deliberate delays in providing payment details to force order cancellations.
Common Scam Tactics and Examples of Automated Messages:
1) Payment via MEXC Wallet The scammer claims that the buyer's funds will first go to a MEXC Wallet and that you must confirm the trade before receiving the money. Once you confirm, no payment is actually made.
2) Exchange Escrow Account Fraudsters claim to pay using a platform escrow account, telling you the funds will be released once you top up your exchange balance. In reality, no money ever reaches your account.
3) Exchange Cold Wallet You are told the funds will first go to the exchange's cold wallet and will be sent to you after you confirm. This is a trick. Once you confirm the trade, the scammer disappears.
4) Delayed Payment Details to Force Order Cancellation A scammer creates a sell order and states that payment details will be shared in chat. The buyer starts the trade and waits for bank details. The scammer deliberately delays sending payment information until 1–2 minutes before the order times out. The buyer rushes to transfer funds but runs out of time to click, "I've Paid." The order expires automatically, and the scammer receives the buyer's money without releasing any crypto.
5) Fake Customer Service The scammer responds to your sell order, confirms payment in the system without actually paying, then opens a dispute claiming they sent the money. They then impersonate MEXC Customer Service using names such as Support or Assistant P2P and pressure you to confirm the trade. They may also send fake payment receipts.
Do not confirm anything. Wait for the real Customer Service team to join the chat, ban the scammer, and release your crypto back to you. Scammers often continue messaging even after real Customer Service enters the chat.
6) Fake MEXC-P2P Merchant Agreement During a trade, scammers may send a fake document claiming that after completing the trade, funds will be automatically transferred. This is designed to gain your trust and mislead you into sending money.
How to Protect Yourself:
- Never confirm a trade until funds have actually arrived in your account.
- Check the counterparty's trade history, including number of trades, completion rate, reviews, and merchant verification.
- Never transfer money for unfreezing, activation, or similar requests.
- Ignore unusually high exchange rates, as these are often traps.
- Do not trust screenshots or proof of payment. Always verify the deposit yourself.
- Always read P2P rules on the official MEXC website.
- Check the ad carefully. If a seller refuses to provide payment details upfront and only promises them in chat, this is a red flag.
- Communicate only within the trade chat.
- Watch the trade timer. If the seller delays sending payment details and time is running out, do not transfer any money. Cancel the trade and choose a seller with clear terms.
- Never send money after the order expires. Once time runs out, the platform cannot protect you, even if you later receive payment details.
If you encounter a scam attempt, contact Customer Service immediately. Below are examples of scammer accounts and the messages they send:
Examples of Scam Messages:
"Hello, the payment will be made through the MEXC Wallet. The money goes to their wallet first, and once it arrives, the CONFIRM button will activate for you. You will receive the funds immediately after confirming the trade."
"Payment with funds held in the MEXC platform escrow. To credit rubles from the exchange to your bank card, you must deposit USDT to the platform through the order. Once the trade is completed, the payment will be transferred automatically to your card."
"Hello, I will pay using the exchange's cold wallet. First, I deposit money to their wallet; once the funds reach it, the trade will be marked as Paid. To receive the funds, you just need to confirm."