Pro Global Scales Latin American Hub as Hybrid Model Accelerates Latin America Growth

Pro Global (“Pro”), a leading trusted advisor for the specialist insurance sector, is accelerating its expansion in Latin America, with investment in its regional head office in Argentina as both international and domestic carriers, brokers and MGAs increase their adoption of outsourced and hybrid operating models.

Pro Global has operated in Latin America since 1999 and is now scaling its regional footprint to meet sustained global demand. Its Buenos Aires office, which has grown from approximately 45 employees in 2024 to 75 today, is expected to add a further 100 roles during 2026. The team has recently moved into a new office with capacity to support this continued expansion. 

Pro Global’s hybrid model combines in-market relationship management teams in the UK, US and Europe with bilingual specialist teams across Latin Americas. The Argentina hub supports a broad range of operational and technical services including: 

• Bordereaux processing 

• Claims support 

• Exposure management 

• Risk management 

• Technical accounting 

• Credit control 

• Process re-engineering and consultancy-led projects 

Martin Smith, Director, Latin America at Pro Global, said:“There is growing recognition that Latin America, and Argentina in particular, can deliver high-quality operational and technical services aligned with global standards. The model has gained momentum as clients navigate soft market conditions and heightened pressure to manage operating expenses. By blending local oversight with scalable offshore expertise, Pro Global enables clients to improve turnaround times, enhance resilience and achieve measurable cost efficiencies. 

As market dynamics evolve, clients are increasingly balancing cost, time zone alignment and skill availability – and our Buenos Aires hub is exceptionally well positioned to support that. Both domestic and International insurers, brokers and MGAs are looking for sustainable ways to control operating costs without compromising quality or service standards. Our hybrid model allows clients to retain strong, client-facing teams in their home markets, while leveraging highly skilled operational and technical expertise in Argentina. The trust built through consistent delivery performance is now translating into meaningful expansion across both existing and new client relationships.”  

Steve Lewis, CEO of Pro Global, said: “Latin America has become an increasingly important part of Pro Global’s international delivery model, and our continued investment in Argentina reflects both the strength of the regional talent pool and the growing demand from clients for more flexible, scalable operating support. 

Across the insurance sector, firms are under increasing pressure to improve efficiency while maintaining specialist expertise and service quality. Our hybrid model – combining in-market advisory teams with highly skilled operational capability in regional hubs like Buenos Aires – allows clients to achieve exactly that. 

As we continue to scale globally, Latin America will play a critical role in enabling Pro to deliver expert-led, technology-enabled services that help insurers, brokers and MGAs operate more efficiently and respond faster to changing market conditions.” 

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