MEXC has identified an issue during system maintenance that resulted in the early auto-redemption of four Fixed Earn products on November 19, 2025, between 14:00 to 15:00 (UTC).
The affected products are:
- 30-Day USDT Fixed Savings (15% APR)
- 7-Day USDT Fixed Savings (12% APR)
- 30-Day USDC Fixed Savings (15% APR)
- 7-Day USDC Fixed Savings (12% APR)
The early redemption affected only the unexpired portions of user subscriptions. Interest for those portions was calculated up to November 18, 2025. MEXC apologizes for the disruption and is implementing the following measures to ensure user benefits are preserved.
Important Details
- Principal: All affected principal amounts have been returned to users’ Spot accounts.
- Interest: MEXC will manually reissue the remaining interest for all impacted orders.
- User Action: No action is required from users.
Interest Reissuance Arrangement
The remaining interest will be credited in a one-time top-up based on each order's original maturity date.
The calculation is as follows:
Reissued interest = Total interest from subscription date to original maturity date – Interest already received as of Nov 19
We sincerely apologize for the inconvenience and appreciate your understanding and continued support.
For any further questions, please contact our 24/7 Customer Service.
