<div><div><span style="font-size:16px">MEXC allows users to independently verify whether their personal account were included in the most recent Proof of Reserves (PoR) audit. Users can check the validity of their account through two available methods:</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. Using the On-Platform Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC provides a built-in tool for users to verify their assets directly:</span></div><div><br /></div><div><span style="font-size:16px">On the MEXC official website, log in and click <strong style="font-weight:bolder">Wallets</strong> in the upper right corner. On the </span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">Overview</strong></span></a><span style="font-size:16px"> page, go to <strong style="font-weight:bolder">Account</strong>, then select <strong style="font-weight:bolder">Proof of Reserves</strong>.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511111636497609Qqy5tbiZlCTfN.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">Click on <strong style="font-weight:bolder">Proof of Reserves (PoR)</strong> to enter the </span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px"><strong style="font-weight:bolder">My Proof of Reserves</strong></span></a><span style="font-size:16px"> page. Then click <strong style="font-weight:bolder">Details</strong> to open the corresponding pop-up window. Select <strong style="font-weight:bolder">Verify Now</strong> and follow the on-screen instructions to complete your personal proof of reserves verification.</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163654351vb5GyclB6VUums.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. Using the Self-Verification Tool</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC has made its Merkle tree generation and verification source code publicly available on </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px">, allowing users with programming knowledge to independently verify their account status. Merkle tree verification involves large-scale user data computation and is typically implemented using big data tools and Java.</span></div><div><br /></div><div><span style="font-size:16px">Note: The open-source Java code is fully accessible to users, with no hidden logic or withheld information. MEXC provides this open-source code specifically for advanced users and developers.</span></div><div><br /></div></div>
<div><div class="ace-line ace-line old-record-id-doxustICH1ZVRgWiVpOROAe3cmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the cryptocurrency space, Proof of Reserves (PoR) is a transparency mechanism used to demonstrate that a crypto exchange or custodial platform holds sufficient reserve assets to fully back its users' deposits. The primary goal of PoR is to address trust issues by ensuring that customer assets stored on the platform are secure, and that the platform is not misusing funds or engaging in opaque financial practices.</span></div><div class="ace-line ace-line old-record-id-doxus5Ug4fuQh4iiWaTumWQ6hLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ZGpBdLYA3oiivbxoorRuojB8skt"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Advantages of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusUn3FgOqD3a6CO3rnXBVYdP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6NqdU5gvoFO2Zxg9pauulbtsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Enhanced Trust</strong>: Users no longer need to rely solely on the platform's claims. Instead, they can independently verify the platform's asset holdings using cryptographic methods.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NNC8dPwFsowG1axUuZmuk5Pzshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Prevents Misuse of Funds</strong>: PoR ensures that the platform cannot misuse customer assets for improper activities such as high-risk investments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JIead4XPooT52hxkOgcucp7YsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Improved Transparency</strong>: By making on-chain reserves publicly visible, PoR increases operational transparency and bolsters public confidence.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HNeod8z7ooIlRBxA6yJueVlls0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Privacy Protection</strong>: The use of Merkle Trees allows individual users to verify their own balances are included in the reserves, without exposing other users' data.</span></div><div class="ace-line ace-line old-record-id-doxusLzkGazPoy9DcpuFJgITFbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DUupd1HJ6o2bw0x2XyRuHXKJsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. How Proof of Reserves Works</strong></span></h2><div class="ace-line ace-line old-record-id-doxusq9ya6ttfeMw7jd6NC1DVWb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-JphVdK16Ro40z9xIMRsuilQpsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Merkle Tree Verification</span></h3><div class="ace-line ace-line old-record-id-doxusSzjSoVAI96kkowtjgbdgdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GB8fdN2vGoikCpxqXoVudkK3s4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">A Merkle Tree is a cryptographic data structure that enables efficient verification of large datasets while preserving individual user privacy. Each user can verify that their own balance is included in the reserve data without revealing information about other users.</span></div><div class="ace-line ace-line old-record-id-doxus4zDLCFqVfCfTnxub063HUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RRQDd6Eu7o1LywxkNreuIqPNsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><em>Note:</em> A Merkle Tree is a binary tree made up of nodes, where each leaf node represents a piece of user data (such as account balance), and each non-leaf (internal) node is the hash of its two child nodes. These hash values are generated using a cryptographic hash function, which guarantees that even the smallest change in the underlying data will produce a completely different hash. This property makes Merkle Trees ideal for detecting tampering or inconsistencies in large datasets.</span></div><div class="ace-line ace-line old-record-id-doxusGsjZm8Pjo99YBi6Gc9wkPb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-NI2LdtfjdoIkkZxnh0tuWTlDsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 Disclosure of Custodial Assets</span></h3><div class="ace-line ace-line old-record-id-doxusUmv0BNhZPCcOeq7TlgnhUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FTd2dqQa9oQVN0xJUAvuf7Jwsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must publicly disclose its on-chain custodial wallet addresses to demonstrate the total amount of assets it holds. Users can independently verify whether these addresses contain sufficient funds by using a blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus3uIVs2j7lHvarvqJR7rBed"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YcLEduorxowhBrx0ilBuJhers2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">As early as February 2023, MEXC <a href="https://www.mexc.com/announcements/article/15832975979801">officially launched its Proof of Reserves system</a> and publicly released its custodial wallet addresses. This allows users to verify the platform's on-chain assets at any time.</span></div><div class="ace-line ace-line old-record-id-doxusgpnnL9tteNl9MVjPSnLhKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VRf8dttqqo8tqWx6BUau4vKWszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 Verifying Reserves Exceed Liabilities</span></h3><div class="ace-line ace-line old-record-id-doxusRMu1q9d0zHPNl7Hxy0xM9n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AzK9dg0nooqrJ0xCW7juXyRvsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The platform must demonstrate that the amount of publicly disclosed assets (reserves) exceeds the total user deposits (liabilities). This verification is typically conducted by third-party auditing firms or through open-source tools to confirm the relationship between assets and liabilities.</span></div><div class="ace-line ace-line old-record-id-doxussR4G3MUSLWG7cXfPG6n3gd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LKeHdFTzgo4bp3xAmU5ueotGsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC maintains a 1:1 reserve ratio for all user assets on the platform, ensuring that your funds are fully backed and well-protected. Additionally, the platform includes USDT, USDC, BTC, and ETH wallets in its audits, with on-chain data made available for public verification.</span></div><div class="ace-line ace-line old-record-id-doxusMiCbvuu7hoPfObSHllQAOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus6vMB7mVRlGAS5A3wjp05kf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120438806LJeomk7GUVeC4O.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusMUfHIxPguyRxx4AOth7qEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EmcIdPVdBogiinx4VtDugP7psed"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Limitations and Areas for Improvement of Proof of Reserves</strong></span></h2><div class="ace-line ace-line old-record-id-doxusyO6Dy0Rbk7Q0d5SxIuAAB3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-HwxNdn848osRpjxHRPAuCYuBsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>On-chain assets only</strong>: Proof of Reserves typically verifies only blockchain-based crypto assets. It cannot account for off-chain liabilities such as fiat deposits, loans, or other financial commitments.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XGLGd9X7koKhJbx3wZDu1btpsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Inability to verify liabilities accurately</strong>: If a platform falsifies its user liability data, PoR alone cannot independently confirm the authenticity of those liabilities.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-In4ydxkjnoWJlqx3VsiuQA14s8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Reliance on external auditors</strong>: The process often depends on trusted third parties to validate its integrity, which reintroduces the very trust assumptions PoR aims to reduce.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-TRhrdqPdSorOesxHmOBuDO9ysge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Lack of real-time updates</strong>: PoR is usually presented as a static snapshot, meaning it may not reflect the platform’s asset and liability status in real time.</span></div><div class="ace-line ace-line old-record-id-doxusxcXk6AK1vzzTRHWYgYnzEc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E8S7dMOlLoD0XexJhPRun2fssra"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Proof of Reserves is an important tool for enhancing transparency and user trust in the cryptocurrency industry. While it is not a perfect solution, the combination of on-chain data, audit tools, and user-side verification helps reduce the risk of fund misappropriation or fraud by platforms. As a result, it plays a key role in pushing the industry toward greater transparency and security.</span></div><div class="ace-line ace-line old-record-id-doxusklKPsQNqLBwSpalPn72etf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ta2pdxkK2oJ8AaxLSlpueyJWsNe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Safeguarding user assets is MEXC's core mission. MEXC protects your funds through real-time risk monitoring and stands ready to offer full, immediate compensation in the event of any platform-related losses. The platform ensures asset security through three key measures:</span></div><div class="ace-line ace-line old-record-id-doxusahSiTpADyZAC2DGMgiHaDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ONgNdQEZ4oO2IuxrTwyupXEzsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1) Reserve Ratio Over 100%</strong>: Transparent and secure reserves eliminate concerns about liquidity crunches.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Be3cdKxk2o7FBjxJ9yTuwNJQsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2) Secure Asset Storage</strong>: Assets are stored using a hybrid system of cold and hot wallets to ensure maximum security.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BFtcdRy3woHVCvxGX43u5QHnsif"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3)</strong><strong><a href="https://www.mexc.com/learn/article/17827791511087"> Insurance Fund for Futures</a></strong>: Covers losses that exceed margin levels, giving you greater peace of mind while trading.</span></div><div class="ace-line ace-line old-record-id-doxusSoyCY0tQpa00CIwjsu8Zuc"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-doxusVAnLr5370D6wWDoiQr3Fmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal fees refer to the fixed cost required for each digital asset withdrawal, used to cover the blockchain network fees when transferring cryptocurrency outside of your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusTMUjMVsSBU2HGqoXcmSI9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusJCuoxigKYSEOladz2XoxZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: Withdrawal fees are determined by the respective blockchain network. In cases of network congestion or other factors, the fees may be adjusted by the network. You can view the real-time fee rate on the withdrawal page, the amount shown there is the most accurate. If you have any questions about withdrawal fees, feel free to contact our online Customer Service.</span></div><div class="ace-line ace-line old-record-id-doxusoWRCqOe0oxmCUIoIkpDVxK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus4jfSnyKHa9qUL6Oq3jz2jc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminder: Withdrawals to another MEXC user address are free of charge and will be credited quickly.</span></div><div class="ace-line ace-line old-record-id-doxusGqE0k0wjH1gmvQ35XRatcQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZSzdjn8joWWTpxytazupc97s2b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a full overview of trading, deposit, and withdrawal fees, please visit the <a href="https://www.mexc.com/fee">MEXC Fee page</a>.</span></div><div class="ace-line ace-line old-record-id-doxusCAZ0oZGJHPdEDBDNkX7Jbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusvx6ytLmhnlblfk7gvD8rKe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233359397Q1p97jFekoFw7S.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusvnZU7kCmen8DfxUMUls6Kg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxus7xdgJmdVVtOoJFUAG4Nl3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For additional details regarding withdrawals, please refer to the following resources:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxus2gOrlUn7SjYSTGowW6EW9d"><div><a href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Make a Withdrawal on MEXC</a></div></li><li class="ace-line ace-line old-record-id-doxuszTgfTaSvbzfVmIrocdjmhP"><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Set Withdrawal Settings</a></div></li><li class="ace-line ace-line old-record-id-doxusxSpE80vZyABcZ3LOUA9Fof"><div><a href="https://www.mexc.com/announcements/article/360020368251" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Not Received</a></div></li><li class="ace-line ace-line old-record-id-doxusGiNdIpQauWyh9zatJLuEqO"><div><a href="https://www.mexc.com/announcements/article/360020366031" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-Q0SgdCj1YoAOD3xs3jfuoAyssRc"><br /></div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What if I withdraw to the wrong address?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong style="font-weight:bolder">Funding History</strong> page (under the <strong style="font-weight:bolder">Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: On the MEXC homepage, go to <strong style="font-weight:bolder">Wallets </strong>→</span></span><a href="https://www.mexc.com/assets/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Funding History</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→ click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon </strong>→select <strong style="font-weight:bolder">Transactions </strong>→<strong style="font-weight:bolder"> Deposits/Withdrawals </strong>→tapthe<strong style="font-weight:bolder"> Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Withdrawal Successful But Not Received</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Withdrawal Returned by Receiving Platform</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Go to the MEXC </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">homepage</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → scroll down and click <strong style="font-weight:bolder">Help Center</strong> → </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Open the MEXC App (homepage) → go to <strong style="font-weight:bolder">More</strong> → swipe to the bottom and tap<strong style="font-weight:bolder"> Help Center</strong> → <strong style="font-weight:bolder">Uncredited Deposit Return Application </strong>→ select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you realize that you forgot to include the Memo (or entered it wrong) <strong style="font-weight:bolder">before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong style="font-weight:bolder">Funding History</strong> page (under <strong style="font-weight:bolder">Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></span></div><div><br /></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: From the MEXC homepage, click <strong style="font-weight:bolder">Wallets</strong> on the top navigation bar → select <strong style="font-weight:bolder">Funding History</strong> → click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App:On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon</strong> at the top → select <strong style="font-weight:bolder">Transactions</strong> → <strong style="font-weight:bolder">Deposits/Withdrawals </strong>→tap the <strong style="font-weight:bolder">Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform's customer service team to inquire about retrieving your funds.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5. What to do if my withdrawal doesn't arrive?</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the withdrawal status is <strong style="font-weight:bolder">Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows <strong style="font-weight:bolder">Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform's customer service team for further assistance.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details on withdrawal statuses, please refer to </span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">6. Token Activation</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16062802356377">How to Activate HBAR Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064085309465">How to Activate XRP Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16065935448985">How to Activate ALGO Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/announcements/article/16064877180057">How to Activate APTOS Token Address</a></div></li></ul><div><br /></div></div>
<div><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Explanation of Unreceived Withdrawals:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a href="https://www.mexc.com/announcements/article/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets → Funding History → </strong><strong><a href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-EBDJdYWTpofANhxTcvpuw5PHsCh"><br /></div></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you've initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your withdrawal request is still in its early stages, such as <strong style="font-weight:bolder">Pending Verification</strong>, <strong style="font-weight:bolder">Under Review</strong>, or <strong style="font-weight:bolder">Pending Processing, </strong>a <strong style="font-weight:bolder">Cancel Withdrawal</strong> button will appear on the withdrawal page. You can simply click it to cancel the action yourself.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153452103VeJAlSxFcIkQz6.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If your withdrawal status is <strong style="font-weight:bolder">Processing</strong>, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If your withdrawal status shows as <strong style="font-weight:bolder">Pending Blockchain Confirmation</strong>, <strong style="font-weight:bolder">Pending Block Confirmation</strong>, or <strong style="font-weight:bolder">Withdrawal Successful</strong>, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to the</span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> article for more information.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1">How to Make a Withdrawal on MEXC?</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-export-deposit-and-withdrawal-history/1">How to Export Deposit and Withdrawal History</a></div></li></ul><div><br /></div></div>
<div><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Check Whether the Deposit Channel is Open</strong></span></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more details on deposit/withdrawal suspensions, refer to: <a href="https://www.mexc.com/announcements/article/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Check the Blockchain Network Status</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue. </span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343128mt0TKsVMjor6bg.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343114WxXg3QRn2zejOM.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. Check the Number of Blockchain Confirmations</strong></span></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you would like to learn more about blockchain confirmation requirements, please refer to <a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342389lj6ppkWHU6xOF6.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. Check for Deposit Records in Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a href="https://www.mexc.com/announcements/article/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If there is no related deposit record in your account, you may proceed to submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. Other Common Solutions for Uncredited Deposits</strong></span></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241723424268mhHczJ1EegHnR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In this case, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172343869Q9Yz8GuxQwj6UN.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342364fOfaKq2EkEcMad.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a href="https://www.mexc.com/announcements/article/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">To learn more about Memo/Tag requirements, refer to <a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172342815nK8W7bkR84mOZ8.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:500px" /></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Please submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">In the event of a deposit not being credited, you can also submit an <a href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-doxusSTnfGeMDSEyhSOyPpGEo1b"><br /></div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Introduction to the Uncredited Deposit Return Application</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your digital asset deposit to MEXC has not been credited, you can submit an </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Uncredited Deposit Return Application</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> form. MEXC's Customer Service team will make every effort to recover the funds for you.</span></span></div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. When to Apply for Fund Recovery</strong></span><br /><br /></h2><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Uncredited Deposit Return Application FAQ</strong></span></h2><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.1 How long does the Uncredited Deposit Return Application take?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 60 days, depending on the difficulty of the return.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></span></h3><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Progress Tracking: You can check the status on the </span></span><a href="https://www.mexc.com/support/deposit-recovery/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Application History</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.5 Is the service fee fixed?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></span></h3><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your case is ultimately deemed unrecoverable or if you cancel the application, the service fee will not be refunded.</span></span></div><div> </div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Note:</strong></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1）We cannot guarantee that funds will be recovered in all cases.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></span></div><div> </div></div>
<p><br /></p><div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. Filling Guide</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">On the MEXC </span></span><a href="https://www.mexc.com/support"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Help Center</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page, click the <strong style="font-weight:bolder">Uncredited Deposit Return Application</strong> button.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722033636tu6z9iFEOwgzG.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Select the reason that matches your situation based on the options shown on the page, then click <strong style="font-weight:bolder">Next</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202771bXvvf6S25wD3JN.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Fill in the required information as shown on the page, such as the deposit token, deposit network, deposit amount, MEXC deposit address, and deposit TxID. After completing all fields, click <strong style="font-weight:bolder">Submit Application</strong>.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once submitted, your return application will enter the initial review stage, which is expected to be completed within 1-2 days.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174744335Xh80xRNfMJOcd7.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.1 Form Field Descriptions:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1) Deposit Crypto</strong>: Please enter the exact name of the token you deposited to help verify the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2) Deposit Network</strong>: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3) Deposit Quantity</strong>: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4) MEXC Deposit Address</strong>: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5) Deposit TxID</strong>: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507211722021737sW8TSexIWejOd.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.2 How to Enter the TxID for the TON Token on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the</span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block explorer and enter your TxID, then click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172203284XoDD6woixgyzox.png" /></div><div><br /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter. For example, click the letter <strong style="font-weight:bolder">F</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201936p5KNdlV0dMeaxH.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202613X2dVQG1EBG93k6.png" /></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1.3 How to Enter the TxID for Other Tokens on the TON Network:</span></span></h3><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Go to the </span></span><a href="https://tonviewer.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Tonviewer</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> block explorer, enter your TxID, and click <strong style="font-weight:bolder">Find</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0</span></span><br /><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202969YwZrvVdreJU5gY.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following <strong style="font-weight:bolder">Jetton Internal Transfer</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example, click the letter <strong style="font-weight:bolder">D</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201739nvssr525MTjOa3.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Under the <strong style="font-weight:bolder">Account</strong> section, locate the <strong style="font-weight:bolder">Tx hash</strong> and <strong style="font-weight:bolder">Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202310Hk1XiEqnVXfLoY.png" /></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Supplementary Information Submission</strong></span></h2><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.</span></span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is correct, click <strong style="font-weight:bolder">Confirm returning to this address</strong>, and your funds will be returned to that address.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the address is incorrect or cannot receive funds, click <strong style="font-weight:bolder">Cancel Application</strong> and contact online Customer Service to provide the correct return address information.</span></span></div></li></ul><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Please note:</strong> MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172201601T2x7vWziBJGLUR.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once you click <strong style="font-weight:bolder">Confirm returning to this address</strong>, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, <strong style="font-weight:bolder">MEXC will not be held responsible</strong>.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721172202389A4zbG5Mx8VeCRB.png" /></div><div> </div></div>
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When using MEXC for deposits or withdrawals, you may occasionally encounter a “Deposit/Withdrawal is suspended” status. See the example below for reference:</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820544027779D0DNIY7lDgu5.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Check Current Deposit/Withdrawal Status on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">To provide users with real-time visibility into the status of deposit and withdrawal services, MEXC offers a dedicated monitoring page.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Users can enter the name of a specific token in the search bar to quickly view its current deposit and withdrawal status. Additionally, by enabling the <strong style="font-weight:bolder">Show abnormal networks only</strong> filter, they can efficiently identify tokens experiencing service disruptions.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439389eAHJLAqKTqfuo6.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Common Reasons for Temporary Suspension of Deposits/Withdrawals on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Blockchain Network Maintenance: When the underlying blockchain network is undergoing an upgrade or maintenance, the exchange must temporarily suspend related services until the network stabilizes. Deposits and withdrawals will resume once normal operations are restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Wallet Maintenance: In cases where the project team releases a new version or the platform performs node upgrades, MEXC may need to update its wallet infrastructure. Maintenance periods may vary across platforms. Once wallet services are restored, deposit and withdrawal functions will be re-enabled.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Deposits Temporarily Disabled: For certain tokens, MEXC may not support deposit functions at specific times. Depositing such tokens during this period may result in unrecoverable or permanently lost assets. Users are strongly advised to confirm the token status before proceeding.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Suspension at Project Request: At the request of the token’s project team, due to either technical or strategic considerations, MEXC may temporarily suspend deposits and withdrawals for the token. The timeline for resumption will depend on the project's progress and coordination with the platform.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Project Upgrades:When a project undergoes a contract migration or protocol upgrade, MEXC will suspend deposit functions as a security precaution. Services will resume once the upgrade is complete and verified.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Cross-Chain Bridge Issues: For multi-chain tokens that utilize cross-chain bridges (e.g., deposits on Chain A and withdrawals on Chain B), disruptions or maintenance affecting the bridge service may result in the temporary suspension of related deposit and withdrawal features. These will be restored once the cross-chain functionality is stable.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. What to Do When Deposits or Withdrawals Are Suspended Due to Wallet Maintenance</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">During periods of deposit/withdrawal maintenance, if you have not yet initiated a transaction, you may choose an alternative network to complete your deposit or withdrawal. For example, as shown in the image below, if SHIB deposits on the SOL network are suspended, you can instead use the BSC or ETH networks.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205440225sGS0UJSM3KiouQ.png" /></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important: Do not initiate a deposit during maintenance, as this may result in the loss of your assets. You can click the <strong style="font-weight:bolder">Network Resumption Reminder</strong> button on the page to receive a notification via email and in-app message once the network is restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have already initiated a deposit, please be patient. MEXC will be able to assist with any uncredited deposits for the affected token only after the deposit channel has resumed.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439743sVEXoPpiCvgWrP.png" /></div><div> </div></div>