# Account and Security Settings

1. What is an Anti-Phishing Code?An anti-phishing code is a string of characters set by the user to help identify fake MEXC websites or emails.Once successfully set, all emails sent by the official MEXC platform will include the anti-phishing code. If it is not displayed or displayed incorrectly, it may indicate that you have received a phishing email from scammers.2. How to Set an Anti-Phishing Code2.1 WebOpen the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Set Up] button on the right to start setting it up.Enter 1 to 6 characters, without special characters, as your anti-phishing code and click [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.At the bottom of the anti-phishing code setup page, there will be an example showing how the anti-phishing code will appear in emails. You can check your emails to verify this.2.2 App1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.2) Select [Security].3) Select [Anti-Phishing Code].4) After reading the reminder, tap the [Confirm] button.5) Enter 1 to 6 characters, without special characters, as your anti-phishing code and tap [Confirm] to complete the setup. Make sure not to use a commonly used password as your anti-phishing code.3. How to Modify the Anti-Phishing Code3.1 WebOpen the MEXC official website and log in. Select [Security] under the user icon in the upper right corner.Scroll down on the Security page to find "Anti-Phishing Code" in the Advanced Security settings, and click the [Change] button on the right.On the Anti-Phishing Code page, you can see your current anti-phishing code. Enter the new anti-phishing code you want to set in the input box below, and click [Confirm] to complete the modification.3.2 App1) Open the MEXC official app and log in. Tap the user icon in the upper left corner.2) Select [Security].3) Select [Anti-Phishing Code].4) After reading the reminder, tap the [Confirm] button.5) Tap the anti-phishing code input box, enter the new anti-phishing code you want to set, and tap [Confirm] to complete the modification. 

1. Enhance Password Security1.1 Password Setup Please create a complex and unique password. To ensure security, the password must be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and symbols. Avoid using easily guessable or personal information (such as your name, email, birthday, phone number, etc.).Examples of weak passwords to avoid: lihua, 123456, 123456abc, test123, abc123.1.2 Password ChangeWe recommend changing your password regularly to enhance account security, ideally every 3 months. Each time you change your password, use a completely new one.Additionally, please keep your password strictly confidential. Do not share it with anyone. MEXC staff will never ask for your password under any circumstances.2. Link Google AuthenticatorGoogle Authenticator is a time-based one-time password (TOTP) tool launched by Google. You need to scan a barcode or enter a key provided by MEXC using your phone. Once added, the app generates a 6-digit verification code every 30 seconds. After successful linking, you will need to enter this 6-digit code every time you log in to MEXC.Google Authenticator Setup Guide: Linking Google AuthenticatorImportant Notes During Linking:Entering the wrong verification code 3 times will trigger the message: "Too many incorrect codes."After 5 failed attempts, the system will send you a notification via SMS, on-site message, and email to alert you to check your account security.If you encounter issues during setup, try the following:1) If your phone has multiple Google Authenticator accounts, ensure you're using the code linked to your MEXC account email.2) Make sure your phone time is synchronized with the standard time zone.3) Some phones may require a restart after linking before verification works properly.4) Before scanning the QR code, make sure your camera is enabled and the app has camera access.5) Every time you unbind and rebind Google Authenticator, a new key and QR code are generated—please make sure to save the latest key.3. Set Up an Anti-Phishing CodeAn anti-phishing code is a user-defined string that helps identify whether an email or website claiming to be from MEXC is legitimate. If you've set up an anti-phishing code and receive an email from "MEXC" that does not display this code, it may be a phishing attempt.Anti-Phishing Code Setup Guide: How to Set an Anti-Phishing Code on MEXC

Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.Reason 1: SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.Reason 2: Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones). Solution: Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.Reason 3: SMS gateway congestion or malfunction. Solution: When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.Reason 4: You requested verification codes too frequently. Solution: Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.Reason 5: Poor or no signal in your current environment. Solution: Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.Other issues: Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code. Solution: Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.Note: If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance. 

1. What is Google Authenticator? Google Authenticator is a time-based one-time password (TOTP) tool that works similarly to SMS-based verification. Once linked, it generates a new 6-digit code every 30 seconds and remains functional even when your phone is offline. 2. Why Enable Google Authenticator Enabling Google Authenticator significantly enhances account security on MEXC, especially for login, trading, and withdrawals. It effectively reduces the risk of asset loss due to password theft or unauthorized access. 3. Downloading Google Authenticator For iOS devices, open the App Store and search for Google Authenticator to download. If the app is not available in the current region, try switching to an Apple ID from a different region to proceed with the download. For Android devices, open the Google Play Store and search for Google Authenticator to install the app. 4. How to Enable Google Authentication 4.1 Web 1) Visit the official MEXC website and log in to your account. From the user icon, navigate to Security.  2) Click Enable MEXC/Google Authentication.  3) If Google Authenticator has already been installed, click Next. If not, scan the QR code on the page to download and install the app. iOS users can view a demonstration video via the App Store link. Android users can view a demonstration video via the Google Play link.  4) Open Google Authenticator on the mobile device and either scan the QR code or manually enter the provided key to add it to the app. Be sure to back up the key in a secure location. This key is required to recover Google Authenticator in case the phone is lost or replaced. It must be saved before completing the linking process.  5) Click Get Code, then retrieve and enter the verification code sent to the linked email address. Next, enter the 6-digit code generated by Google Authenticator. After both codes are filled in, click Submit to complete the linking process.  4.2 App 1) Open the MEXC App and log in. On the homepage, tap the user icon.2) Select Security.3) Tap Google Authenticator.4) If Google Authenticator has already been installed, tap Next. If not, tap the Download Google Authenticator button below to download and install the app.  5) Use the Google Authenticator app to scan the QR code or manually enter the key to add the account. Then tap Next.6) Complete the secondary security verification and tap Confirm.7) Enter the 6-digit code from Google Authenticator and tap Confirm to complete the linking process.8) Once completed, the Security page will display that Google Authenticator has been successfully linked.   

1 IntroductionThis MEXC Risk Control Guidelines (hereinafter the "Guideline") are concluded between you ("You" or "User") and MEXC Trading Platform ("we", "us", "our", "ours", "MEXC", or, the "Platform"). The Guideline shall be deemed a part of the Legal Documents in accordance with MEXC User Agreement (hereinafter the "Agreement"), and to be deemed incorporated into the Agreement. Further, this Guideline shall form an integral part of the Agreement. Acceptance of the Agreement by the User constitutes an acknowledgement and acceptance of these Guidelines in its entirety. If you do not agree or otherwise understand these Guidelines, you shall cease accessing or using MEXC Services.This Guideline sets forth MEXC's comprehensive risk control framework, detailing our procedures for account review, the legal and regulatory foundation for our actions, and the rights of our Users. This Guideline serves as a definitive reference for all Users and regulatory bodies. Please be advised that this Guideline is subject to updates to align with evolving international regulatory standards.This document outlines MEXC's risk control practices, including account review procedures, compliance rationale, and user rights. It serves as a reference for affected users and regulatory bodies. This policy is subject to updates in alignment with international regulatory developments.2 Purpose of Risk ControlTo ensure a secure and compliant trading environment, MEXC maintains a dynamic risk control framework consistent with global regulatory standards. This framework mandates temporary and/or permanent restriction or review of accounts that exhibit requires the platform to temporarily restrict or review accounts exhibiting suspicious activity, unusual trading behavior, or patterns that trigger our compliance protocolscompliance-triggering patterns.These measures are critical for the preservation of market integrity and the protection of all platform users, and are designed to :(a) ensure compliance with applicable legal and regulatory requirements; (b) detect and prevent market manipulation, fraud, and illicit activities; (c) protect the integrity of trading markets and our operations; (d) safeguard legitimate Users from financial crimes and market abuse; (e) fulfill reporting obligations to relevant regulatory authorities.3 Legal BasisMEXC maintains this risk control framework, this Guideline and its risk control procedure pursuant to the Agreement between you and us, and in compliance of its obligations under applicable anti-money laundering (AML), know-your-customer (KYC), countering the financing of terrorism (CFT), financial action task force (FATF), EU AMLD5/6 Directives (establishing stringent due diligence, transaction monitoring, and user verification obligations), Office of Foreign Assets Control (OFAC) Sanctions and Watchlists, United Nations Security Council Sanctions Lists, and/or market integrity laws and regulations.4 Triggers for Risk Control Reviews4.1 GeneralTriggers shall be any event, conduct, or circumstance which indicates potential risk to market integrity, compliance requirements, or the safety of the platform, including but not limited to trading anomalies, irregularities in futures or spot markets, compliance or legal concerns, or listing-related risks.Without limiting the generality of the foregoing, MEXC reserves the absolute right to initiate comprehensive risk control procedures upon detection of any circumstance that may, in MEXC's reasonable judgment, constitute a violation of applicable laws, regulations, the Agreement, or other applicable MEXC policies and/or Legal Documents.We make some examples of the events that may trigger our risk control review mechanism and elaborate them in the following paragraphs.4.2 Futures Trading AnomaliesAccounts with incomplete or pending advanced identity verification procedures;Suspected automated trading activities conducted without proper authorization;Activities constituting market manipulation, including but not limited to wash trading, spoofing, layering, front-running and insider trading.Trading activities originating from jurisdictions subject to enhanced due diligence requirements.4.3 Spot Market InfractionsNon-compliance with mandatory identity verification requirements;Participation in coordinated price manipulation schemes, including pump-and-dump activities;Accounts subject to permanent trading restrictions or sanctions.4.4 Legal and Compliance Violations.Any association (whether in account, transaction and/or fund) with criminal enterprises, sanctioned entities, or designated persons;Transaction patterns indicative of money laundering, terrorism financing, or proceeds of crime;Assets derived from illicit activities including, without limitation, cybercrime, ransomware, drug trafficking, or market manipulation schemes ( such as rug pulls and pump-and-dump schemes);Accounts subject to valid judicial orders, regulatory directives, or law enforcement requests.4.5 Market Integrity ViolationsUndisclosed affiliations with token issuers or project teams;Suspicious deposit activities in connection with token listings;Trading patterns suggesting coordinated market manipulation around listing events.4.6 AcknowledgementThe above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive.MEXC may initiate a risk control review in the following (non-exhaustive) scenarios:5 Examples of Prohibited Transactional Activities5.1 General Prohibited Transactional Activities shall be activities in any manner not purposely provided through MEXC and may affect market fairness, create misleading or false appearance or information about the market, exploit our rules for undue gain. We make some examples of the Prohibited Transactional Activities and elaborate them in the following paragraphs.5.2 Unauthorized Automated or Abnormal Trading Activity Any trading conduct that may adversely affect market orderliness, fairness, or the normal operation of the trading system, including but not limited to: 5.2.1 Using any unauthorized automated and/or programmed methods, including but not limited to tools, scripts, deep linking, bots,spiders to place or execute orders. 5.2.2 Using any abnormal devices, networks, or IP addresses, or other means, whether technical or not, to conceal identity or trading activity. 5.2.3 Scanning or probing undocumented APIs or attempting to discover hidden endpoints. 5.2.4 Using non-standard protocol sequences or otherwise trying to evade detection. 5.2.5 Masquerading as multiple clients, faking device IDs, user-agents, or session identifiers. 5.2.6 Submitting and cancelling large volumes of orders to manipulate orderbooks (spoofing, quote-stuffing, order-bombing). 5.2.7 Coordinated use of proxies/VPNs/distributed networks to hide identity or split limits.5.3 Market Manipulation Any activity that creates a false or misleading appearance of market activity or price trends, including but not limited to: 5.3.1 Pump and dump schemes, wash trading, self-trading, front running, quote stuffing, spoofing or layering, coordinated transactions among related or affiliated accounts. 5.3.2 Deliberate conduct, such as by leveraging capital or liquidity advantages, designed to artificially inflate or suppress or otherwise manipulate the prices of any digital asset.5.4 Insider Trading or Front-Running Any activity that involves using material non-public information, or acting on tips, leaks, or instructions from persons with privileged or advance access to platform information, including but not limited to: 5.4.1 Coordinating trades with insiders, employees, affiliates, or persons who have advanced knowledge of trading or listing events. 5.4.2 Executing trades ahead of known large customer or platform orders (“front-running”). 5.4.3 Using any confidential or leaked information obtained from employees, partners, or vendors to gain an unfair trading advantage.5.5 Position Limit Evasion Any activity that split or spread positions across multiple accounts, sub-accounts, or third-party intermediaries to aggregate exposure beyond the platform’s single-user position limits, including but not limited to: 5.5.1 Coordinated trading across related or affiliated accounts to bypass margin, leverage, or position restrictions. 5.5.2 Using multiple KYC identities or funding sources to conceal beneficial ownership. 5.5.3 Transferring funds between accounts or entities for the purpose of evading trading or position controls.5.6 Rule Abuse and Improper ArbitrageAny conduct that seeks to exploit MEXC’s User Agreement, rules, systems, or policies for undue gain, including but not limited to: 5.6.1 The use of multiple accounts or third-party accounts to circumvent any applicable trading rules, instructions, restrictions, or to conduct improper arbitrage. 5.6.2 Coordinated trading behaviors among multiple accounts with the intent to exert disproportionate market influence or manipulates market price, depth, or liquidity. 5.6.3 Hedging or cross-market arbitrages, exploiting rule discrepancies or system loopholes to conduct risk-free arbitrage, which involve illicit funds or result in market manipulation that disrupts normal trading environments.5.7 Fraudulent Activities Related to Abnormal OTC Fiat Deposit and Withdrawal TransactionsRefers to any suspected fraudulent or illicit fund-related activities conducted by users during OTC fiat deposits or withdrawals, including but not limited to:5.7.1 Using stolen, impersonated, unauthorized, or otherwise abnormal bank accounts, payment instruments, e-wallets, or identity information to conduct transactions;5.7.2 Participating in, assisting, or using OTC channels to engage in telecom fraud, money-muling, social-engineering scams, illegal fund pooling schemes, or unlawful solicitation of public deposits and other criminal or prohibited activities;5.7.3 Conducting transactions with funds whose source or intended use is abnormal, or inconsistent with the user’s identity profile, risk profile, declared purpose, or transaction behaviors;5.7.4 Engaging in abnormal fund movement patterns, including but not limited to rapid inflow/outflow of funds, large-value or high-frequency transactions without legitimate economic purpose, mismatched or unusual transaction counterparties, or opaque fund flows;5.7.5 Any other behavior that disrupts fund security management, attempts to evade risk controls, or is suspected of being related to illegal financial activities.5.8 Fraudulent Activities Potentially Involving P2P TransactionsRefers to any suspected fraudulent or illicit fund-related activities conducted by users during P2P (peer-to-peer) transactions, including but not limited to:5.8.1 Using stolen, impersonated, unauthorized, or otherwise compromised bank accounts, payment instruments, or identity information to conduct P2P trades;5.8.2 Participating in, assisting, or facilitating telecom fraud, social-engineering scams, money-muling schemes, cash-out operations, or other illegal fund flows through P2P transactions;5.8.3 Providing fake payment proofs, forging transfer records, or misleading counter-parties to release assets without actual payment;5.8.4 Engaging in coercion, intimidation, deception, or inducement to force counter-parties to release assets or initiate refunds, or committing malicious chargebacks / payment disputes;5.8.5 Conducting transactions with funds whose source or purpose is abnormal or inconsistent with the user’s declared purpose, risk profile, financial capacity, or transaction pattern;5.8.6 Any attempts to evade platform risk controls, disrupt normal trading order, or engage in activities suspected of illegal financial conduct.5.9 AcknowledgementTo avoid doubt, Prohibited Transactional Activities shall be inclusive of Self-Dealing and Wash Trading, Market Manipulation and Spoofing, Excessive Order Activity and any other irregular transaction activities which may be prohibited by applicable laws, regulations and financial practices.MEXC shall have the sole and absolute discretion to determine whether any conduct constitutes Prohibited Transactional Activities, and may take such measures as it deems appropriate, including but not limited to suspension, restriction, or termination of accounts, forfeiture of gains, and reporting to regulatory authorities.Examples include but not limited to:The above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive, and MEXC reserves the right to investigate, determine, and take action against any conduct that it deems to be in violation of this Guideline, the Agreement, or applicable laws and regulations, regardless of whether such conduct is expressly listed among the foregoing examples.6 Withdrawal Restrictions and Account LimitationsMEXC may impose temporary or permanent withdrawal restrictions and/or limitations under the following circumstances:(a) Mandatory security cooling-off periods following authentication credential modifications (such as password or 2FA reset);(b) Activation of automated risk control mechanisms;(c) Implementation of enhanced security protocols for newly authorized withdrawal addresses;(d) Compliance with regulatory requirements or law enforcement directives.Most restrictions shall remain in effect for twenty-four (24) hours; provided, however, that MEXC reserves the right to shorten, extend, or impose such restrictions on a permanent basis, depending on the actual circumstances and risk considerations.7 Review and Resolution Procedure7.1 Regulatory Authority and Enforcement PowersUpon detection of suspected violations, MEXC is authorized to exercise its enforcement powers without prior notice to affected users, including but not limited to:(a) Mandatory Reporting Requirements: Compelling Users to provide comprehensive documentation regarding questioned trading activities;(b) Access Restrictions: Suspension or termination of User access to Platform services and trading facilities; (c) Trading Limitations: Implementation of restrictions on order placement, position modifications, and forced liquidation procedures;(d) Financial Restrictions: Imposition of withdrawal and deposit limitations pending investigation completion; (e) Account Closure and Asset Forfeiture: Termination of User accounts with confiscation of remaining assets where legally permissible;(f) Additional Remedial Measures: Any other enforcement actions deemed necessary under applicable business rules and regulatory requirements.7.2 Review, Investigation and AssessmentUpon detection of potentially suspicious activity or the activation of triggered risk control mechanism, MEXC may conduct a preliminary assessment to determine whether User conduct constitutes a violation of applicable laws, regulations, the Agreement, this Guideline, or other policies.Following preliminary assessment, MEXC may make a determination referring to: (a) The nature and severity of any violations; (b) Whether violations were conducted individually or as part of coordinated schemes; (c) Appropriate enforcement measures proportionate to the violation severity.For the avoidance of doubt, each case shall be reviewed on its own facts and circumstances, and MEXC reserves the right to adopt different methods of investigation, assessment, and enforcement as it deems appropriate in its sole discretion.7.3 Remedial Measures and SanctionsMEXC may implement comprehensive remedial measures following thorough investigation, including: (a) Account restrictions of varying duration up to 180 days (or longer if applicable to other policy); (b) Transaction rollbacks and profit disgorgement; (c) Asset freezing pending regulatory coordination; (d) Permanent exclusion from Platform services in cases of severe violations. Remedial measures may differ from case to case according to the investigated facts, and group-based abuse may trigger longer restrictions.7.3.1 Enhanced Monitoring Period (30-Day Observation)Accounts exhibiting suspicious trading patterns shall be subject to an enhanced monitoring period of thirty (30) days. This period enables comprehensive assessment of user behavior and reduces false positive determinations. MEXC reserves the right to extend this period as circumstances warrant.During this monitoring period, MEXC may conduct the following activities to investigate further on the case:Tracking whether users attempt to trade through new accounts or previously signed-up accounts during the observation period, particularly those with matching IP addresses or similar trading patterns.Identifying coordinated trading behavior across multiple associated accounts that could influence market prices, whether occurring historically or during the current observation period.7.3.2 Extended Restriction Period (180-Day Restriction)Accounts involved in coordinated violations, high-risk activities, or presenting significant compliance concerns may be subject to restrictions for up to one hundred eighty (180) days (or longer if applicable to other policy). This measure serves both deterrent and protective functions while providing adequate time for regulatory coordination.7.3.3 RollbacksTo preserve market integrity and protect legitimate users, MEXC further reserves the right to reverse transactions that (a) violate applicable laws, regulations, the Agreement, this Guideline, and/or other Legal Documents or MEXC's policies; and (b) affect other user's trading experiences and normal trading procedures. Rollback determinations shall be made following thorough analysis of transaction data and trading patterns. Affected Users may appeal such determinations through established procedures.7.4 Appeal, Review and Resolution7.4.1 Users subject to enforcement actions may challenge such determinations by: (a) Submitting formal appeals with complete supporting documentation; (b) Requesting internal review through established procedures; (c) Providing additional evidence relevant to the enforcement determination.7.4.2 Users subject to account reviews must complete required verification procedures as directed by MEXC, including advanced identity verification and submission of additional documentation as requested.7.4.3 Users subject to account restrictions may resolve it following the steps provided:Web: At the bottom of the homepage, select Help Center → Account Risk Review, and complete the form as guided by the instructions provided on the page.App: Go to Home → More → Services → Help Center → Account Risk Review. Follow the on-screen instructions to complete the required form.After an account is restricted due to risk control, completing advanced KYC and providing additional documentation are key requirements for lifting the restriction.7.4.4 MEXC’s system is designed to detect potentially malicious or irregular activities and is not intended to affect compliant users. However, it is possible that legitimate users may be temporarily restricted or flagged. User may contact MEXC’s customer support to obtain the latest updates regarding the account status should the account is restricted or flagged due to aforementioned reasons.7.4.5 No details of MEXC's internal risk control mechanisms or review processes may be disclosed for security reasons, and the duration or outcome of any review cannot be guaranteed.8 Multi-Account Manipulation: A Case StudySuspicious Activity from Associated AccountsMultiple accounts showed clear signs of coordination and engaged in trading behaviors that violate platform rules. These accounts were flagged for suspected manipulation based on the following evidence:Accounts operated from identical IP addressesOrders were placed with synchronized timingOn May 30, 2025, at 3:06:18 (UTC), multiple associated accounts simultaneously opened positions in FLOCKUSDT at identical entry prices, attempting to circumvent the platform's position risk limits. The combined trading volume from these accounts represented approximately 50% of the total trading volume during that period, constituting suspected market manipulation.On May 31, 2025, these associated accounts were restricted and placed under a 30-day observation period.Position Risk Limit is a risk management measure implemented in Futures trading to restrict the maximum position size that individual users or accounts may maintain. Our platform establishes maximum position limits for each Futures pair to prevent excessive risk concentration among limited market participants and mitigate market manipulation.*Note: this case study is for illustration purposes only, and shall not be viewed, in any way, as standard of operation, basis of judgement, guideline for usage, or operational, financial, legal, or tax advise during your use of MEXC Services.9 AmendmentsMonitoring and UpdatesThis Guideline is subject to periodic review and amendment to ensure continued regulatory compliance and operational effectiveness. Users are advised to regularly review the most current version available on our official website at https://www.mexc.com/ and this particular page. Any such amendment shall become effective upon publication, unless otherwise specified.MEXC reserves all rights to take any actions deemed necessary to maintain platform integrity, satisfy regulatory obligations, and protect users from financial crimes and market abuse.10 Miscellneous10.1 InterpretationThis Guideline, together with the Agreement, constitutes the entire agreement between you and MEXC with respect to the risk control measures set forth herein.Unless otherwise expressly defined herein, all capitalized terms used in this Guideline shall have the meanings ascribed to them in the Agreement.MEXC reserves the final right of interpretation to this Guideline.In the event of any inconsistency between the definitions or interpretations in this Guideline and those set forth in the Agreement, the definitions and interpretations of the Agreement shall prevail, except where this Guideline expressly provides otherwise.10.2 No WaiverThe failure or delay of MEXC to enforce any right or provision of this Guideline shall not be deemed a waiver of such right or provision. Any single or partial exercise of any right shall not preclude any subsequent or further exercise of that right or any other right.10.3 SeverabilityIf any provision of this Guideline is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall remain valid and enforceable in full force and effect.10.4 HeadingsThe headings and subheadings contained in this Guideline are for reference purposes only and shall not affect the meaning or interpretation of any provision herein.10.5 Governing Law and Dispute ResolutionThis Guideline shall be governed by, and construed in accordance with, the governing law specified in the Agreement. Any dispute arising out of or in connection with this Guideline shall be resolved in accordance with the dispute resolution procedures set forth in the Agreement.10.6 LanguageThis Guideline may be translated into different languages. In the event of any inconsistency, the English version shall prevail.Last Updated: November 2025This document may be updated in accordance with evolving regulatory standards or internal policy revisions.

At MEXC, we are committed to maintaining a fair and transparent trading environment. Recently, our risk management team detected and took swift action against significant market manipulation activities in Vietnam. After a thorough investigation, we have restricted access to accounts involved in severe violations that disrupted market integrity.Scope of the IssueOur investigation identified a coordinated group of 44 users operating over 168 accounts to engage in systematic market abuse. These activities posed a serious threat to market fairness and investor confidence.Identified ViolationsOur investigation uncovered multiple forms of market manipulation, including but not limited to:Self-Trading: Accounts engaging in transactions where the same entity acts as both buyer and seller, or related accounts trading with each other as counterparties. Indicators include, but are not limited to, shared funding sources, IP addresses, and synchronized trading patterns.Spoofing: Frequent placement and cancellation of orders within the same day, deliberately misleading other market participants and affecting price movements.Layering: Multiple instances of large-volume order placement followed by cancellations, designed to create false impressions of market depth and manipulate prices.Disruptive Algorithmic Trading: Use of programmatic trading methods that threaten system stability and normal market operations.Market Manipulation: Coordinated efforts to artificially influence asset prices or trading volumes through deceptive practices, including price inflation, suppression, and misleading order book activity, ultimately distorting fair market conditions.For detailed information on our risk management protocols and enforcement measures, please refer to this article. Remedial Actions TakenTo safeguard market integrity, we have implemented the following measures:Restricted access to all identified accountsCompleted verification of violationsDetermined appropriate rollback timelines based on transaction dataImplemented necessary transaction rollbacksInitiated evaluation of account restriction periodsDetection of Abnormal Activity and Investigation ProcessWhen abnormal trading behavior is detected, we conduct a thorough investigation.If it is confirmed to have been mistakenly flagged, we will lift the restriction as soon as possible.If an issue is confirmed, we will assess whether it involves an individual or a coordinated group. If it is confirmed to be a group operation, stricter measures will be applied.The risk control team carefully analyzes transaction data to determine rollback points and freezing durations. In severe cases involving coordinated illicit activities, the risk control period may extend up to 365 days.If users believe their accounts were mistakenly flagged, they could contact our Customer Service team for verification. If an error is confirmed, restrictions will be lifted immediately. Based on past data, the rate of accidental risk control triggers is less than 0.1%.Our Commitment to Market IntegrityMEXC strongly condemns activities that undermine market fairness and harm the interests of other users. We maintain a strict risk control system to identify and address violations according to established protocols. We categorically reject any suggestion of arbitrary freezing of user assets.Since its establishment in 2018, MEXC has consistently adhered to the principles of fairness and transparency, committed to ensuring the fairness and compliance of all users' transactions and maintaining a healthy market order. Currently, our platform services cover over 170 countries, with more than 32 million users. We implement a strict risk control system and do not arbitrarily freeze user assets. We also guarantee 100% security of user assets. MEXC provides proof of reserves to ensure asset security and maintain a high level of transparency. [MEXC Exchange Proof of Reserves] If there are any questions regarding risk control processes, you are welcome to contact our online customer support for verification at any time. Any restrictions mistakenly triggered will be promptly lifted. MEXC is firmly committed to maintaining market fairness and does not tolerate any non-compliant trading activities that harm user rights.

Due to technical issues, the MEXC website (https://www.mexc.com) is currently unavailable in India. Our team is actively working to resolve the situation and restore normal service as soon as possible.In the meantime, you may continue to access MEXC services through the following alternatives:- Visit MEXC via https://www.mexc.co- Use the MEXC App for trading and other activities- Download the MEXC App here: https://www.mexc.co/downloadPlease be assured that your assets remain secure. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.

To enhance MEXC's API user experience, MEXC has upgraded its WebSocket access service. The new access method utilizes Protocol Buffers (Protobuf) serialization, reducing message data size and improving communication efficiency. For details, visit: https://mexcdevelop.github.io/apidocs/spot_v3_en/#websocket-market-streams.Key Timeline:On Aug 4, 2025, 06:00 (UTC), MEXC will discontinue V3 WebSocket daily URL service (wss://wbs.mexc.com/ws) for Open API users.If you are currently using the daily URL, please migrate to the new WebSocket service in advance to avoid any disruption to your trading activities. We apologize for any inconvenience this may cause.If you encounter any issues during migration or have any API-related requests, feel free to reach out to the MEXC API Telegram group, where our professional technical support team is available 24/7.MEXC remains committed to providing you with superior products and services.

Dear MEXCer,MEXC is committed to providing our users with the safest and most efficient services. Please note the following important iOS 12 compatibility update for the MEXC App (V5.1.2 and above):Starting December 2, 2024, MEXC App V5.1.2 and above will no longer support iOS 12.To ensure you can continue enjoying our latest features and optimized services, we recommend doing the following:1. Upgrade your iOS:If your device is running iOS 12.X or below, we suggest upgrading to a newer version to continue using the MEXC App and access the latest features.2. Keep Your Current MEXC App Version:If upgrading your iOS system is not possible, we suggest retaining your current version of the MEXC app to ensure continued functionality.3. Use the web interface:Alternatively, you can access the MEXC web version to enjoy a wide range of features and convenient use.Please rest assured that your assets remain safe and are not affected by App updates or compatibility support.If you have any questions or need further assistance, feel free to contact our online customer service. Thank you for your understanding and support!Enjoy trading on MEXC.MEXC TeamNovember 18, 2024

I. Outlook Whitelist Settings 1. Login to Outlook URL: https://outlook.office365.com 2. Add MEXC domains to the whitelist according to the following instructions: Instructions: [Settings ➡️ View all Outlook settings ➡️ Mail ➡️ Junk email ➡️ Safe senders and domains] Whitelist for domain name:mexc.commexc.linkmexc.cgmexc.cimexc.sgWhitelist for email address:mexc@email.mexc.linkmexc@email.mexc.cimexc@email.mexc.cgmexc_official@email.mexc.linkdo_not_reply@mailer.mexc.sgmexc@notice.mexc.linkmexc@notice.mexc.cgmexc@notice.mexc.cimexc@info.mexc.linkmexc@info.mexc.cgmexc@info.mexc.cidontreply@notification.mexc.linkdontreply@notification.mexc.cgdontreply@notification.mexc.ci   Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.   II. Gmail Whitelist Settings 1. Login to Gmail URL: https://accounts.google.com/   2. Check whether Gmail has blocked the email addresses according to the following instructions: Instructions: Go to [Settings ➡️See all settings ➡️Filters and Blocked Addresses] to see if MEXC emails are blocked. If they are blocked, please remove the emails and domains from the list. Whitelist for domain name:mexc.commexc.linkmexc.cgmexc.cimexc.sgWhitelist for email address:mexc@email.mexc.linkmexc@email.mexc.cimexc@email.mexc.cgmexc_official@email.mexc.linkdo_not_reply@mailer.mexc.sgmexc@notice.mexc.linkmexc@notice.mexc.cgmexc@notice.mexc.cimexc@info.mexc.linkmexc@info.mexc.cgmexc@info.mexc.cidontreply@notification.mexc.linkdontreply@notification.mexc.cgdontreply@notification.mexc.ci Note: Once the whitelist settings have been done, please wait for 10 minutes before trying again as it may take some time for the whitelist to take effect for certain email service providers.     3. Go to [Filters and Blocked Addresses] and click [Create a new filter].   4. Fill in MEXC domain names one by one In the “From” section and click [Create Filter]. 5. Tick the checkbox for "Never send it to spam" and click [Create filter].