Kastle Announces Direct Integration with the ICE MSP Mortgage Servicing System to Expand AI Adoption in Mortgage Servicing

Kastle AI announced an integration with Intercontinental Exchange’s (ICE) mortgage servicing system, MSP®. The integration allows mortgage servicers using MSP to deploy Kastle’s AI agents and securely access servicing data.

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Kastle is among the most deployed AI agent platforms in mortgage servicing and works with the leading mortgage servicers in the United States. Kastle’s AI agents automate high volume servicing workflows across borrower engagement, collections, and operational quality control.

Kastle’s servicing AI agent, Avery, interacts directly with borrowers and servicing systems to complete common servicing tasks. Using the ICE integration, Avery can autonomously retrieve loan information from and execute servicing actions in MSP.

Through the integration, Avery can:

• Process borrower payments
• Establish QRPCs (Quality Right Party Contacts)
• Create tasks directly within MSP
• Document loan activity within the appropriate MSP workstations and servicing screens
• Retrieve loan data needed to complete servicing workflows in real time

Beyond borrower interactions, Kastle’s platform includes additional AI agents designed to improve servicing operations. Agent Sentinel automates quality assurance and compliance monitoring across borrower calls and servicing documentation, allowing full coverage of call QA and document QC that traditionally requires large manual review teams. Kastle also provides a real time AI co pilot that assists human agents during borrower conversations.

This integration allows servicers on MSP to adopt AI agents without building custom infrastructure. Once authorized, Kastle can leverage the integration to securely access loan data and begin executing servicing workflows through the platform.

“MSP is the system of record that many mortgage servicers depend on every day,” said Rishi Choudhary, CEO of Kastle. “This integration allows servicers to deploy AI agents like Avery using the same system they already rely on for servicing operations.”

The integration is designed to accelerate AI adoption for mortgage servicers operating on MSP. Servicers can deploy Kastle’s AI agents to automate borrower engagement, payment processing, collections outreach, and operational quality assurance while maintaining system of record integrity within MSP.

With direct connectivity to MSP, servicers can activate Kastle’s platform without requiring changes to their core servicing system architecture.

ICE does not own, control, nor endorse any specific industry participant or the product/service provided. Loan originators and servicers are responsible for vetting, selecting and contracting with the providers of their choosing.

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