Maptician and WORKTECH Academy Release “The Future Financial Workplace: How Experience Has Become The New Operating Challenge”

New benchmark research finds financial institutions have solved hybrid—but most still can’t operationalize the experience they promised

Maptician, the leading workplace management platform for financial, legal, and professional services firms, and WORKTECH Academy today released The Future Financial Workplace: How Experience Has Become The New Operating Challenge, a benchmark report examining how financial institutions are operationalizing workplace experience in the post-hybrid era. The report debuts today at WORKTECH Financial Services Workplace 2026 at the Mastercard NYC Tech Hub in New York. The report can be accessed, here.

The report draws on survey data from 82 workplace leaders across banking, asset management, insurance, fintech, and professional services. The research confirms that the hybrid debate is largely over: average expected in-office attendance is 3.4 days per week, and nearly 82% of leaders are confident their workplace policy aligns with organizational values. The industry has, in many ways, solved hybrid.

But policy maturity has exposed a harder challenge. While organizations have defined where work happens, they are still struggling to deliver consistent workplace experience at scale. The office is no longer a place to optimize—it’s a system to operate. More than half of respondents say they come in for a lively, interactive experience that allows for spontaneity, and when asked what makes a workplace feel valuable, technology, flexibility, and culture rank first while location, design, and physical amenities rank last.

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“Financial institutions have built the structure of hybrid work, but not the capability to deliver its value,” said Alaa Pasha, CEO of Maptician. “The gap between policy maturity and experience maturity is where the real work begins—and this research gives leaders a clear benchmark for what it takes to close it.”

The technology findings reinforce the urgency. When leaders were asked which tools deliver the greatest impact, workplace management platforms tied for first at 45%—yet 54% of leaders still identify delivering consistent experience across offices as their biggest operational challenge, and nearly a third say measuring that experience remains a persistent difficulty. The infrastructure for hybrid coordination largely exists; the capability to operate it at experience-delivery standard does not yet exist for most organizations.

“The office is about connection—corporate office will be renamed to collaboration enterprise in a few years,” said Mike Jennings, Director at Mastercard. The sentiment reflects a broader shift across financial services: the workplace is no longer designed for individual work, but for coordination, collaboration, and connection.