Temenos: Modernisation Under Pressure, Delivered at Scale

Will Moroney, Chief Revenue Officer at Temenos, shared a sweeping view of how global banks are rethinking modernisation, AI readiness, and execution in what he describes as a “perfect storm” of pressures and opportunities. Having worked in core banking since 1997, Moroney has witnessed multiple industry waves from Y2K to digitisation to big data, but he believes the current transformation cycle is unlike any other.

Over the past 12–18 months, Temenos has restructured the entire CRO organisation from a sales-driven function into a full customer lifecycle engine. The division now includes sales, technical sales, field marketing, customer success, local support, expert services, and partner delivery. The goal: to manage every customer touchpoint with consistency, depth, and quality. Temenos re-mapped every stage of the customer journey from brand awareness to renewal and restructured teams around delivering excellence at each phase.

Moroney explained that across Temenos’ global client base, three priorities dominate boardroom conversations: AI readiness, modernisation under pressure, and demand for immediate impact.

AI readiness, he emphasised, is far more than deploying chatbots or front-end intelligence. Banks are exploring how AI can modernise internal processes from fixing payment-message errors to reducing false positives in financial crime to accelerating upgrades and internal code analysis. But when banks realise the power of AI, they simultaneously realise their own limitations: fragmented data layers, legacy cores, regulatory constraints, and outdated architectures. Modernisation suddenly becomes non-negotiable.

Yet banks no longer have the appetite for multi-year, monolithic core transformations. According to Moroney, the industry is shifting toward progressive modernisation, modular, composable, and delivered through incremental impact. Tier-one banks may still avoid full core replacement, but even smaller institutions now prefer targeted modernisation of business lines (for example, SME lending) or “surround and extend” strategies that let modern systems run alongside legacy cores.

To succeed in this environment, banks increasingly build ecosystems of trusted partners, selecting vendors with proven expertise, successful migrations, and global track records. Temenos’ own momentum reflects this shift: in the first half of 2025 alone, the company supported banks with 150  go-lives on its platforms worldwide and retained its leadership as the #1 core banking provider across multiple categories in the IBSi Sales League Table.

Execution at scale, Moroney noted, comes from a hybrid delivery model combining Temenos’ capabilities with deep partner expertise and, increasingly, the use of AI to accelerate delivery. From analysing legacy code to automating testing cycles, AI is shortening implementation timelines and reducing risk.

For Temenos, the future is clear: modernisation must be faster, smarter, composable, and relentlessly customer-centric. And the banks that thrive will be those that embrace change not as a project, but as a continuous, AI-enabled journey.

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