Achievers Clinches Two Wins in the 2026 Stevie® Awards for Sales & Customer Service

Recognition and rewards pioneer builds on a long list of industry accolades for delivering superior customer experience 

TORONTO–(BUSINESS WIRE)–Achievers, the world’s most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, today announced that it has won two Stevie Awards in the Customer Service Department of the Year and Best Use of AI by a Customer Service Manager categories of the 20th annual Stevie Awards for Sales & Customer Service.

These awards recognize Achievers for transforming its global customer service operations while demonstrating measurable, AI-driven impact at scale. The company consolidated previously fragmented regional support teams into a unified global model that delivers superior, 24/7 service. Specific metrics reflecting the impact of this shift include:

• Reduced call abandonment rates from 26% to 2%
• Maintained escalation rates below 1%
• Increased first-contact resolution to 91%
• Supported 30% customer growth

Judges also recognized Achievers’ people-centric strategy, including upskilling employees and preserving institutional knowledge, reflecting its corporate values of driving collective success and investing in a strong, people-first culture.

At the individual level, Colin Moroney, on Achievers’ support operations team, was honored with a Gold Stevie® Award for building an integrated AI ecosystem that enhances agent performance, automates repetitive work, and generates actionable insights across the business. His AI initiatives drove a 70% self-service deflection rate and $1.5 million in tangible savings, while strengthening service quality and enterprise decision-making. The judges called Colin’s work a “masterclass in scalable leadership” and a clear example of “a mission-driven employee engagement platform focused on aligning employees with business objectives and values.” Together, these achievements showcase Achievers’ ability to combine operational excellence, authentic and forward-thinking leadership, and responsible AI innovation to deliver world-class customer outcomes.

“This recognition is meaningful because it reflects impact and execution, not experimentation for its own sake,” said Colin Moroney, Senior Manager of Support Operations at Achievers. “This award represents my team’s willingness to redesign systems, improve decision quality, and use AI responsibly with real workers firmly in the loop, and I’m proud of what we built and how transferable this approach is for organizations facing scale, complexity, and rising customer expectations.”

“These two awards are a testament to how embedding recognition into the fiber of your culture can serve as an unstoppable change management strategy,” said David Bator, Managing Director of Achievers Workforce Institute. “Our customer service team, like all our teams, leverages the Achievers recognition and rewards platform to celebrate wins, big and small, frequently and meaningfully. Our research consistently finds that this level of dedication to employee recognition can dramatically increase employees’ ability to adapt to change, collaborate on shared goals, and drive innovation. The way our team consolidated our global operating model so seamlessly shows the workforce research in action – and what’s possible when brilliant leadership, AI, and recognition combine.”

The strength of Achievers’ customer service team is reinforced by recent industry recognition in the G2 Winter 2026 Grid® Reports. Achievers was named a leader in the Report for Employee Recognition based on more than 2,400 reviews, 97% of which were 4 or 5 stars, from real customers, earning the company an aggregated satisfaction score of 98. Across all reports, Achievers received high marks for net promoter scores and quality of support.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards^® and International Business Awards®. This year’s awards programs were highly competitive. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.

“The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver,” Stevie Awards President Maggie Miller said. “We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.”

Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://sales.stevieawards.com/. To team up with Achievers’ award-winning customer service team to build a recognition and rewards strategy that drives culture and business outcomes, schedule a demo.

About The Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Sponsors of the 20th annual Stevie Awards for Sales & Customer Service include SOCAP International and ValueSelling Associates, Inc.

About Achievers

Achievers’ recognition and reward software provides powerful tools to help business leaders shape employee behaviors and drive real business results. Visit us at www.achievers.com.

Contacts

Audrey Surette
PAN Communications
[email protected]