Epik Solutions Calls for Human-Centered Approach to Technology Amid High Digital Transformation Failure Rates

Epik Solutions is raising awareness around the growing need for human-centered innovation in the technology sector, urging businesses and professionals to rethink how digital transformation is designed, adopted, and led. The company advocates for an approach to technology that prioritizes people, balance, and real-world impact, not just speed or automation.

‘Technology should make life easier, not more complicated,’ said the company’s CEO. ‘Too many transformation efforts fail because they forget the people who have to live with the systems every day.’ The call comes at a critical time for businesses navigating rapid digital change. According to a 2024 Gartner report, nearly 70% of digital transformation initiatives fail, often due to poor employee adoption and lack of cultural alignment. At the same time, the 2025 Gallup Global Workplace Report shows that only 23% of employees worldwide feel engaged at work.

‘These numbers tell a clear story,’ said Epik Solutions’ Digital Transformation Lead. ‘When technology ignores human experience, adoption drops and value disappears.’ Epik Solutions has spent the past decade building systems that work alongside existing platforms rather than replacing them. This approach has resulted in 90% repeat business, a sign of long-term trust and measurable outcomes.

Inside the organization, Epik Solutions practices the same principles it promotes externally. The company supports flexible work-from-home policies across regions and measures success by outcomes, not hours logged. ‘Work should fit into life, not the other way around,’ the CEO said. ‘People work differently, and respecting that creates better results.’ That philosophy guided the company during the COVID-19 pandemic, when Epik Solutions chose not to lay off a single employee, reinforcing its commitment to long-term people-first leadership.

Epik Solutions is also encouraging the industry to use technology to address larger social and environmental challenges. The company has supported climate technology initiatives, including wildfire mitigation projects with major utility providers. According to the UN Office for Disaster Risk Reduction, climate-related disasters have tripled since the 1980s, increasing the need for predictive and preventative solutions. ‘Technology gives us the ability to prevent problems, not just respond to them,’ said the Platform Lead. ‘Data and AI can help protect communities when they’re used with intent and responsibility.’

Rather than focusing solely on what companies should do, Epik Solutions is encouraging individual leaders, professionals, and teams to take action on their own. ‘Start by simplifying one thing,’ the CEO said. ‘A process, a meeting, a workflow, or even your mindset. Small changes create momentum.’ The company plans to release open-access white papers and community webinars to help people learn how to design simpler, more human technology experiences in their own roles.

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