Cytora Launches Autopilot to Deliver Insurance Workflows That Run Themselves

Cytora has announced the launch of Cytora Autopilot, a major new agentic AI capability for its digital risk processing platform that will enable insurers to automate end to end risk workflows for the first time.

Cytora Autopilot marks a significant step forward for the insurance industry, moving risk processing from islands of digitization to fully automated workflows that run themselves.

With Cytora Autopilot, workflows run themselves, aware of the data that’s available, responding, waiting and executing depending on the status of the risk record – always on and always focused on completion.   

With Autopilot, underwriting teams and claims handlers will move from spending up to 50% of their time reviewing submissions, identifying missing data and writing follow-ups to brokers, to supervising a self-executing flow of risk. Workflows execute automatically with no human intervention required, enabling streamlined risk decisioning, even when information is dispersed across multiple communications arriving days apart.

End-to-end automation has remained out of reach until now due to the fragmented nature of risk transactions, where information arrives across multiple communications and over extended periods of time. Combined with workflows with no ‘memory’ or ‘intent’ has resulted in a ceiling to automation.

Autopilot solves this challenge by creating workflows that run themselves covering every interaction related to a risk. The platform automatically links communications, assembles information from internal, external and submission sources, and executes workflows as data becomes available. As a result, underwriting and claims processes can execute continuously without manual intervention. For example, reacting to missing data, auto-responding to the broker, waiting for new data to arrive, reviewing, determining eligibility for automated decisioning and then executing straight through processing. 

Brokers and agencies trade more efficiently. Brokers can submit an initial risk via email, add context through calls (facilitated by Autopilot’s multi modal capabilities), supply documents later in the process, with information automatically linked, assembled and provenanced, resulting in self-executing workflows that are self-aware, adaptive to the different circumstances of how brokers submit risks with built in decision-authority. 

For North American carriers and agencies, Cytora enables agentic collaboration across the carrier-agency relationship, automatically exchanging submission data and accelerating the completion of submission workflows. The ability for carriers to bi-directionally interact with distribution partners builds the foundation for embedded agentic workflows that directly interface with broker systems, automating the completion of submission data for brokers and agents alike. For example, carriers can put quotes in front of brokers/agencies ahead of the point of renewal with minimal human intervention and agencies can process directly from their management systems while enabling carriers to retain their unique view of risk.

All sources of data are automatically referenced – for example, renewal submissions are compared against policy information held within internal systems enabling automation driven by degrees of risk change over time. Data can be shared across lines of business to unify client context, improving product density and overcoming the current siloed nature of product lines.

By automating entire workflows from submission to quote and claim to adjudication, whilst maintaining full transparency and control, Autopilot unlocks the next stage of operational efficiency, decision quality and scalability for insurers.

Richard Hartley, CEO at Cytora, said: “Autopilot marks a breakthrough in the evolution of risk digitization. The industry has reached the limits of static digitization –  we’ve seen enormous progress turning submissions into structured data, but workflows themselves have remained largely manual. Autopilot changes this dynamic by enabling workflows that understand context, dynamically, respond to new information and execute autonomously as the full picture of a risk evolves. This allows insurers to dramatically improve operational efficiency while strengthening the quality and consistency of underwriting and claims decisions.”

“Cytora has consistently pushed the frontier of AI in commercial insurance, and Autopilot is a huge leap in our mission to transform commercial insurance through AI-powered risk digitization and workflow automation. It not only sees risks as a human would, it completes workflows as a human would – reasoning about the information available, orchestrating decisions and executing processes from submission through to outcome.”

Key benefits of Autopilot include:

Agentic workflow orchestration – workflows automatically progress as new information becomes available, enabling processes such as submission-to-quote and claim-to-adjudication to run autonomously while responding dynamically to evolving risk contexts.

Persistent workflow context across communications – the platform connects data across emails, documents, calls and submissions over time, assembling a complete view of the risk and ensuring that workflows continue seamlessly even when information arrives across multiple touchpoints.

Cross-portfolio risk visibility – Autopilot aggregates context across submissions, policies and internal systems, enabling insurers to gain a broader view of client exposure across lines of business and supporting more informed underwriting decisions.

Explainable agentic reasoning – every workflow step is fully auditable with transparent reasoning records, providing insurers with the explainability and governance required for enterprise-grade AI adoption.

Boost decision quality – Autopilot expands the breadth of insight carriers can use to make decisions through agentic workflows that create a more complete view of risks.

Accelerated service and turnaround time – by eliminating manual workflow coordination, insurers can respond to brokers in minutes rather than hours or days, strengthening broker relationships and improving customer experience.

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