At MEXC, the security of our users and the integrity of our trading environment are our top priorities.
To uphold a safe, transparent, and responsible trading platform, we regularly conduct in-depth reviews of accounts that exhibit unusual, high-risk, or potentially non-compliant activity. These assessments are based on internationally recognized Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) principles, supported by our internal risk-control standards.
When an account is flagged through this process, temporary restrictions may be applied while we complete a comprehensive review. These restrictions are not made lightly — they are essential to maintaining fairness, protecting user assets, and preserving market integrity.
We understand that such actions may cause inconvenience, and we sincerely appreciate your patience. Please note that each case is assessed thoroughly and individually.
Our dedicated teams are working diligently to resolve these cases as efficiently as possible. For more information on our processes and policies, please refer to our official [Risk Control Policy] and [Terms & Conditions], or reach out to our support team via the in-app Help Center.
Thank you for your cooperation, understanding, and continued trust in MEXC.
– MEXC Team
