# Upgrades
To further enhance VIP services and provide an improved trading experience with exclusive benefits for our valued VIP users, we have upgraded our VIP program. Details are as follows:VIP Level CriteriaVIP levels are calculated based on users' total trading volume in the past 30 days (in USDT), including Spot, Futures, API, and DEX+ trades, but excluding zero-fee trades and sub-account volume. Levels are automatically updated by the system.VIP Level30-Day Total Vol. ThresholdVIP 1 ≥ 10,000,000 USDTVIP 2≥ 20,000,000 USDTVIP 3≥ 50,000,000 USDTVIP 4≥ 100,000,000 USDTVIP 5≥ 200,000,000 USDTVIP 6≥ 500,000,000 USDTVIP 7≥ 1,000,000,000 USDTUsers may obtain a VIP Experience Card through special trading events, with benefits distinct from regular VIP levels.Upgrade & Retention RewardsUsers who meet the criteria and reach a new VIP level for the first time will get a one-time Futures bonus. Those who keep their VIP level next month can claim a retention bonus.Usage rules, validity, and scope of Futures bonuses are subject to the platform's rules and the terms of each event. Please refer to this article for more information.Event-Based BenefitsEligible VIP users may participate in exclusive events, including:• Monthly VIP Lucky Draw with a 100% chance of winning• Reward boosts of 120%–300% based on VIP level• VIP-only Futures trading fee promotions• Tier-based Earn product benefits• VIP 7 exclusive access to private offline eventsReminder: A VIP-exclusive Earn privilege is now live. Stake USDT to earn up to 30% APR! Join now.Event details are subject to corresponding event rules and may be adjusted by the platform.Status & Identity BenefitsDepending on VIP level, users may receive:• Birthday bonus (worth 100–500 USDT)• MEXC merchandise• VIP status identifier• Exclusive badge (VIP 6 and above)• Annual VIP gift pack (VIP 7 only)Experience VIP identity benefits will be distributed via events or other official arrangements.Service Benefits• All VIP users: 1-on-1 dedicated customer support• VIP 6: Premium VIP Manager Service• VIP 7: Elite VIP Manager ServiceThe range of services and service levels are subject to the platform's arrangements.Effective Dates & Adjustments• The VIP Program upgrade takes effect upon publication of this announcement.• Any adjustments due to market conditions, operations, or compliance will be announced separately by MEXC.• Users are advised to stay updated via official MEXC channels. MEXC is not liable for any effects caused by missed announcements.Additional Notes• VIP levels and related data are subject to MEXC system records.• Futures bonuses, event rewards, and other related benefits are non-transferable, cannot be split, and must only be used for their designated purposes.• Certain benefits are subject to completion of the required KYC verification, as outlined on the event page.• MEXC reserves the right to final interpretation of this announcement, within the limits of applicable law.Thank you for being a valued member of the MEXC VIP community. We look forward to supporting your trading journey with enhanced benefits, services, and long-term value.[MEXC VIP]
To provide you with a better experience and improved functionality, the MEXC App will undergo a mandatory upgrade on Jan 12, 2026, at 01:00 (UTC). You will receive a pop-up notification prompting the update.Please update to version 6.10.0 or above as soon as possible to enjoy the following premium services:1. New Features & Improved Experience: Smoother and more efficient user experience.2. Enhanced Security & Stability: Stronger protection and reliability.3. Performance Optimization: Faster speed and improved responsiveness.Please follow these steps to complete the update:1. Open your app marketplace (App Store, Google Play, etc.).2. Search for "MEXC".3. Tap "Update" to install the latest version.If you encounter any issues or require further assistance during the update process, please feel free to contact our official online Customer Service. We will do our best to assist you.Thank you for your continued support and cooperation!
The MEXC Futures system update was successfully completed as of Jan 4, 2026. With this update, users can enjoy an enhanced trading experience with improved system performance, stability, and responsiveness. We remain committed to continuously optimizing our platform to provide you with the best possible Futures trading environment. Thank you for your continued support of MEXC Futures.
To enhance your trading experience, the MEXC Futures system will undergo a scheduled update at the following time:Update ScheduleJan 4, 2026, 01:00 (UTC) - Jan 4, 2026, 01:30 (UTC)Futures trading will remain available throughout the update. However, you may experience the following temporary effects (each lasting no longer than 5 minutes):• Delays in transfers between Spot and Futures accounts• Temporary latency may occur in positions, orders, and trading data (including but not limited to order book, latest transaction data, etc.)• Possible delays when opening or closing Prediction Futures positions, with open Prediction Futures limit not applying as expected• Abnormal alerts when placing orders• Temporary delays in candlestick chart updatesIf you encounter any of the above, please wait a few minutes and try again.Reminder• Please manage your Futures positions and orders in advance to minimize potential risks.• Spot trading, deposits, withdrawals, and "Buy Crypto" services will not be affected.• The estimated update duration is subject to adjustment. Please stay tuned to our official announcements for the latest updates.We will announce the completion of the update as soon as possible. In the event of significant market fluctuations, the schedule may be adjusted, and any postponements or extensions will be communicated through our official website and community channels.Thank you for your understanding and continued support of MEXC Futures.