How to Export Deposit and Withdrawal History
<div data-page-id="GGFGdLb4coJw48xls4gu8lHtslg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-QSzMdXYB8onLzGxVBlWuNVR3sQb"><span style="font-size: 16px;">When using MEXC, some users need to export their personal deposit and withdrawal history from their MEXC accounts. This article will provide you with a detailed guide on how to export your deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-RI3IdwrTgoWospxvWhDu3SnWsWc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JcyedVV2Qo3DAVxQoZGuspPEsx5"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-XgQtd5UXAoCDpfxQHnnuXRzDsre"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ODPZdSvHCoEctAxVfazuofBrs3e"><span style="font-size: 16px;">You can export your deposit and withdrawal history on the website's spot account statement page and deposit/withdrawal history page.</span></div><div class="ace-line ace-line old-record-id-Rbi3dxSwIoLMmXxD05buexgVsTh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ke1sd2AuooNSOMxrO5Nuyv1fsVf"><span style="font-size: 16px;">1.1 Exporting from the Spot Statement Page</span></h3><div class="ace-line ace-line old-record-id-Qg8udhZXsof6TgxUxBfuinD0sCd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EXcrdbnWgoJA5SxEWjWudEP2scf"><span style="font-size: 16px;">Open the MEXC official website and log in to your account. In the navigation bar under [Wallets], click on [Spot].</span></div><div class="ace-line ace-line old-record-id-CM01dGXeFoldEhxoWsYuiFSksuf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0ee6652d-665c-4709-8d5b-049b21063812","height":1334,"width":2866,"currHeight":1334,"currWidth":2866,"natrualHeight":1334,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFGOlbzNLJo8zGCxEjAPu5Untsxf%2F%3Fpreview_type%3D16","file_token":"FGOlbzNLJo8zGCxEjAPu5Untsxf","image_type":"image/png","size":840636,"comments":[]}]}" class="image-uploaded gallery old-record-id-AXpOdqifaoRc8CxzktDuJG71sad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173414487xgDzm6Sjmn3gVu.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQVhwT2RxaWZhb1JjOEN4emt0RHVKRzcxc2FkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FGOlbzNLJo8zGCxEjAPu5Untsxf/?mount_node_token=AXpOdqifaoRc8CxzktDuJG71sad&mount_point=docx_image" data-width="2866" data-height="1334" data-lark-image-uri="drivetoken://FGOlbzNLJo8zGCxEjAPu5Untsxf" data-lark-image-width="2866" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RJ6tdf3aropa2NxytLYueezRswh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I7sLdrXU3oo3sXx1gZUuPn9Qsxg"><span style="font-size: 16px;">On the right side of the Spot assets page, click on [Spot Statement].</span></div><div class="ace-line ace-line old-record-id-EyMSdfn35oSpRPxvuBduByjbsra"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1e4013c6-a63b-4829-93d6-6a3838b044c8","height":832,"width":2864,"currHeight":832,"currWidth":2864,"natrualHeight":832,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAUDbb6pHRogUjOxGQHBufKSfs2g%2F%3Fpreview_type%3D16","file_token":"AUDbb6pHRogUjOxGQHBufKSfs2g","image_type":"image/png","size":144328,"comments":[]}]}" class="image-uploaded gallery old-record-id-JcRxd9ASsoC4c9xAc4QuZ7C8sFc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413681BAv13XAhGgLpEl.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSmNSeGQ5QVNzb0M0Yzl4QWM0UXVaN0M4c0ZjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AUDbb6pHRogUjOxGQHBufKSfs2g/?mount_node_token=JcRxd9ASsoC4c9xAc4QuZ7C8sFc&mount_point=docx_image" data-width="2864" data-height="832" data-lark-image-uri="drivetoken://AUDbb6pHRogUjOxGQHBufKSfs2g" data-lark-image-width="2864" data-lark-image-height="832" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QMihdFfNioUT8QxMch9uZpPmswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VNr1dF3NdooFcpxAn7HuFWsZsqg"><span style="font-size: 16px;">On the Spot Statement page, select "Deposit/Withdraw/Send," then click the [Export] button on the right side.</span></div><div class="ace-line ace-line old-record-id-EM8pdWEZMoFy6PxLtFguaXoysGe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"893a16d3-9656-4500-89ed-c3aa9afc3f2b","height":1378,"width":2874,"currHeight":1378,"currWidth":2874,"natrualHeight":1378,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FW83fbQyaBocDlKxKNsFu6bv1sEe%2F%3Fpreview_type%3D16","file_token":"W83fbQyaBocDlKxKNsFu6bv1sEe","image_type":"image/png","size":355513,"comments":[]}]}" class="image-uploaded gallery old-record-id-MONmdc4oyoWDFsxjWztuSYmesrg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413318dA0q8a6tzoi2Uq.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTU9ObWRjNG95b1dERnN4ald6dHVTWW1lc3JnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/W83fbQyaBocDlKxKNsFu6bv1sEe/?mount_node_token=MONmdc4oyoWDFsxjWztuSYmesrg&mount_point=docx_image" data-width="2874" data-height="1378" data-lark-image-uri="drivetoken://W83fbQyaBocDlKxKNsFu6bv1sEe" data-lark-image-width="2874" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-G8i8dphRKoTWn8xQp1Guf3Ios5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NkjNdbyeIoyfmGxaw02uj1nQsah"><span style="font-size: 16px;">In the "Transaction Type" section, select "Deposit/Withdraw/Send." You can choose from four different data ranges: All, Deposit/Withdrawal, Fees, and Funds Sent. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-EURydCfbGowN9dxWp9tuboa7shd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HXt9d9ozcotAzcxPU5Su5bH3sKh"><span style="font-size: 16px;">Set the "Crypto," "Direction," and "Time" for the export records. Choose whether to check "Encrypt the file", and click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-XPy8d8Av6opf1DxaXrlu8Zx8sbh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4d5c2d65-0e12-4f6f-bdf8-d485017de3c8","height":1282,"width":2876,"currHeight":1282,"currWidth":2876,"natrualHeight":1282,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNUdNbJezcoQWh7xbKQbugkKxszg%2F%3Fpreview_type%3D16","file_token":"NUdNbJezcoQWh7xbKQbugkKxszg","image_type":"image/png","size":304659,"comments":[]}]}" class="image-uploaded gallery old-record-id-PXXSdgaNGopuPqx7kXDuZfDzsjf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413931Gr5E6h2mx6PoDX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOVWROYkplemNvUVdoN3hiS1FidWdrS3hzemciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUFhYU2RnYU5Hb3B1UHF4N2tYRHVaZkR6c2pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OVWROYkplemNvUVdoN3hiS1FidWdrS3hzemcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NUdNbJezcoQWh7xbKQbugkKxszg/?mount_node_token=PXXSdgaNGopuPqx7kXDuZfDzsjf&mount_point=docx_image" data-width="2876" data-height="1282" data-lark-image-uri="drivetoken://NUdNbJezcoQWh7xbKQbugkKxszg" data-lark-image-width="2876" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HkjNdSFeloFbD3x9M96u7jhvszb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P7pGdMbDtoa4lAxZHp9uuQJssmd"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export spot account statements. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of spot account history, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-IvwLdKHSlokSSrxEPPVuMFtIsgc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZhBpdo80ToqF9sxpO1tupk7Dssg"><span style="font-size: 16px;">1.2 Exporting from the Transaction History Page</span></h3><div class="ace-line ace-line old-record-id-NDq9dmf0RoXrfTx6NATumD8bs0g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hq2xdWhHqoKjkjxdJs2uIhXwshf"><span style="font-size: 16px;">In addition, you can also go to the [Transaction History] page, select "Deposit" or "Withdrawal," and then click [Export].</span></div><div class="ace-line ace-line old-record-id-GpucdqjutotLncxp4YDuSzatseh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c40c8f0e-f654-470c-9f28-7b0258d89dd0","height":1220,"width":2874,"currHeight":1220,"currWidth":2874,"natrualHeight":1220,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLPPlbbO3yoJEoRxOaaMu1C4Vsed%2F%3Fpreview_type%3D16","file_token":"LPPlbbO3yoJEoRxOaaMu1C4Vsed","image_type":"image/png","size":251402,"comments":[]}]}" class="image-uploaded gallery old-record-id-WFDOdu1lPov049x5ZeYuuEVvsdf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413705ZbRpswv1R5BTaz.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0ZET2R1MWxQb3YwNDl4NVplWXV1RVZ2c2RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LPPlbbO3yoJEoRxOaaMu1C4Vsed/?mount_node_token=WFDOdu1lPov049x5ZeYuuEVvsdf&mount_point=docx_image" data-width="2874" data-height="1220" data-lark-image-uri="drivetoken://LPPlbbO3yoJEoRxOaaMu1C4Vsed" data-lark-image-width="2874" data-lark-image-height="1220" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TRhdd8u7boWAStxh45Au1p2Bsnf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ImfudxIR2ozGL6xmnbIuaTmksAe"><span style="font-size: 16px;">In the "Type" section, there are three different data ranges: Deposit, Withdraw, and Other. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-TzHad1IQFo5Nb5xFgduu5CCcsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VUFed7uSLogn7cxfpsBupMxesHc"><span style="font-size: 16px;">Set the "Time" for the wallet history you want to export and choose whether to check "Encrypt the file" and "Auto-send to email after generation." You can "Set File Password" and the "Email" to receive the file (by default, it is the email linked to your account). Click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-V4RidpzDqoB08QxmeGuuyeEMstg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dab1c8a8-1de8-43ca-b39a-231095fe529c","height":1310,"width":2870,"currHeight":1310,"currWidth":2870,"natrualHeight":1310,"natrualWidth":2870,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSH5kbAEovoouVoxVt8yuBzDWscb%2F%3Fpreview_type%3D16","file_token":"SH5kbAEovoouVoxVt8yuBzDWscb","image_type":"image/png","size":272768,"comments":[]}]}" class="image-uploaded gallery old-record-id-QQDfd1gyCodlXLxlQHfuqJ2msud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734143626VX3OOcx3Vo9nd.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUVFEZmQxZ3lDb2RsWEx4bFFIZnVxSjJtc3VkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SH5kbAEovoouVoxVt8yuBzDWscb/?mount_node_token=QQDfd1gyCodlXLxlQHfuqJ2msud&mount_point=docx_image" data-width="2870" data-height="1310" data-lark-image-uri="drivetoken://SH5kbAEovoouVoxVt8yuBzDWscb" data-lark-image-width="2870" data-lark-image-height="1310" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HsEodYUyeozQuVxVPcIuxtwQsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tm1ddH9PZoff4oxxwj0u7i7vsRf"><span style="font-size: 16px;">Similarly, please note that there is also a monthly limit on the number of times you can export the transaction history. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-WbAmdZPekob9GoxkpNtu97gLsfJ"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T3Dhd6Od9oIA6pxQP1aumo8Csfc"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-JE1FdCrH9oYHe4xnogFuIXTBs9d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gaz6dJhkcoI2a8x8DgOuwsMTsFe"><span style="font-size: 16px;">Open the MEXC App and log in to your account. Tap on the user icon in the top left corner, select [Transactions], and tap on [Deposits/Withdrawals].</span></div><div class="ace-line ace-line old-record-id-FCRUdAwquoIgP2xXAb8uNHUbs7g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0c35c4cf-96a5-4acb-ae67-66604c2303e8","height":2166,"width":3132,"currHeight":2166,"currWidth":3132,"natrualHeight":2166,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBGbyb5IkSo3KjAxNIVMuXiH8sjf%2F%3Fpreview_type%3D16","file_token":"BGbyb5IkSo3KjAxNIVMuXiH8sjf","image_type":"image/png","size":1213466,"comments":[]}]}" class="image-uploaded gallery old-record-id-NsCnduC9AoiV63xMKNwuZ7mVsvg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734150394Iqln3ZSOb3Vov.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTnNDbmR1QzlBb2lWNjN4TUtOd3VaN21Wc3ZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BGbyb5IkSo3KjAxNIVMuXiH8sjf/?mount_node_token=NsCnduC9AoiV63xMKNwuZ7mVsvg&mount_point=docx_image" data-width="3132" data-height="2166" data-lark-image-uri="drivetoken://BGbyb5IkSo3KjAxNIVMuXiH8sjf" data-lark-image-width="3132" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VkRjdQ2zro1R1exIrEXuhW5QsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JSXpdxRHYoWJUmxgi4xuEOPksWc"><span style="font-size: 16px;">On the spot history page, select "Funding History," then tap the export button in the top right corner. On the Export Transaction History page, click on [+ Export New].</span></div><div class="ace-line ace-line old-record-id-LvXKdIzVOoxFbxxbyDpu8r9xsTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L9L5dU1SKovzv9xnlejuDZImseg"><span style="font-size: 16px;">In "Record Type", there are options for Deposit, Withdrawal, and Others. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-JvoWdeQWYoQ1gtx5MzJuvc1Gsc3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KYBSdfZEmozqFnxkm3Uufhriskf"><span style="font-size: 16px;">Set the "Period" for exporting history and choose whether to check "Encrypt the file" and "Email me once generated." Tap [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-OHkHdI2BToaRbHxfaagu3a2bsMf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9671b976-9a82-4f71-883c-ed6f00826618","height":2167,"width":3129,"currHeight":2167,"currWidth":3129,"natrualHeight":2167,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQtGybceqFoHmHWx28Mzu8K2Zsae%2F%3Fpreview_type%3D16","file_token":"QtGybceqFoHmHWx28Mzu8K2Zsae","image_type":"image/png","size":692864,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZfTHdK2rSolsbyxuMUFu4ZE4sWW"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734146554GUDdLKhw6tewe.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWmZUSGRLMnJTb2xzYnl4dU1VRnU0WkU0c1dXIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QtGybceqFoHmHWx28Mzu8K2Zsae/?mount_node_token=ZfTHdK2rSolsbyxuMUFu4ZE4sWW&mount_point=docx_image" data-width="3129" data-height="2167" data-lark-image-uri="drivetoken://QtGybceqFoHmHWx28Mzu8K2Zsae" data-lark-image-width="3129" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-P8Padn5GSoyiBHxO7MyuTHOfsnc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JfdidFkP5ox7TvxOUfiu7WYrsPb"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export your transaction history. Please refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-AUOZdDoqQokMFWx3vFrug4ULsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XvxQd99eTo1slNxLPSSuAJzisbb"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QOAgdjOKEod4f5xeV1luhJTnsye" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">How to Use MEXC's Account Data Export Function</a></div></li><li class="ace-line ace-line old-record-id-BtGKdtDX7o64fUxNDECuxR1fsah" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures Position History Data</a></div></li><li class="ace-line ace-line old-record-id-T1Gxd8pbqo1snQxcKgxuL7NFs9g" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">How to Export MEXC Futures Order History</a></div></li><li class="ace-line ace-line old-record-id-KIhcdvr6moYgGexyJlOu9fwgssf" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures PNL Analysis on MEXC </a></div></li></ul><div class="ace-line ace-line old-record-id-I6dkdyYdfoIKrNxqIDbuHH84sQc"><br></div></div>
What Is an Uncredited Crypto Deposit?
<div data-page-id="XxwfdhRaHoIAWvxWAtyuzMR9sHb" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-doxuswqhx6igsMa2IQfWavbKDfe"><strong>1. Introduction to the Crypto Deposit Recovery Feature</strong></h2><div class="ace-line ace-line old-record-id-doxusZC21x7GmrBSlUv7bBXSZXQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T2MAdAhFgoRNH8xZNwquDUo0sSg"><span style="font-size: 16px;">If your digital asset deposit to MEXC has not been credited, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> form. MEXC's Customer Service team will make every effort to recover- the funds for you.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GFSDdx4uzopH2txKhNcuOEdxseb" data-list="bullet"><div><span style="font-size: 16px;">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I0v2dhc4NoUGruxjfh9uCfIZsUg" data-list="bullet"><div><span style="font-size: 16px;">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Sor3d34UmoTJqDxoKezuAvtrsef" data-list="bullet"><div><span style="font-size: 16px;">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxuskqyOaj8uyyMyfosyiy56lh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XqbmdLyEPogpfExcX3TujbOosig"><strong>2. When to Apply for Fund Recovery</strong></h2><div class="ace-line ace-line old-record-id-QPyrdbEgPoOyA6xZgaKutUj6sgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OqfJdH6iRoendIx5znPusGZ2std"><span style="font-size: 16px;">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></div><div class="ace-line ace-line old-record-id-Jxmndf1pqoOc4MxGR9su4MyRs4c"><span style="font-size: 16px;">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></div><div class="ace-line ace-line old-record-id-YIcJdZCl1oae2LxK1ytuSk29sjc"><span style="font-size: 16px;">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></div><div class="ace-line ace-line old-record-id-Q481d5zKHoJI7Exey3XuvqBJsyd"><span style="font-size: 16px;">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></div><div class="ace-line ace-line old-record-id-A6i7d8LV0o6ahyxy2vSufsa6sMf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VoG7dh0KEoJutuxIExxuiIBXsCb"><strong>3. Uncredited Crypto Deposit FAQ</strong></h2><div class="ace-line ace-line old-record-id-doxusMFBv0EuIqzlWxqABODeLBh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNwzdhm3WoLJ9Vx7wC8ua5kFsYl"><span style="font-size: 16px;">3.1 How long does an Uncredited Crypto Deposit request take?</span></h3><div class="ace-line ace-line old-record-id-doxus7WG745DsFfuyCXIB31v8ze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfQQ6FdjDF9JTikcCVSV9Mc"><span style="font-size: 16px;">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 21 days, depending on the difficulty of the return.</span></div><div class="ace-line ace-line old-record-id-ARVkdkMvMoHw8Zxxy45ukdYgsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KvLYdodScoB8MYxR3ZAuTTzoswe"><span style="font-size: 16px;">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></h3><div class="ace-line ace-line old-record-id-doxusqVWq9ikUb0UKPQdgSy5sve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKiL5vCK0iWIyKs1b3FT6pd"><span style="font-size: 16px;">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></div><div class="ace-line ace-line old-record-id-doxuszes3wxLSLMvzuEC1rwXqje"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjkE3lDY7ci5pacpyzp4d5r"><span style="font-size: 16px;">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></div><div class="ace-line ace-line old-record-id-doxusuwygRKt7FWs8lfTypb72Pn"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JBUvdcNMBoBBEtxSWqhu2s8msaf"><span style="font-size: 16px;">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></h3><div class="ace-line ace-line old-record-id-doxushANF5Afgkz1A2YS4KLiZnd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGv3dsPWnomFvzxXGnJulhJ9sfh"><span style="font-size: 16px;">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></div><div class="ace-line ace-line old-record-id-doxusgxEZtm81AwHeUsGr3MxcKh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TKGTdlj93oI1fUxDl4au1UXPsTh"><span style="font-size: 16px;">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></h3><div class="ace-line ace-line old-record-id-doxusgGpWoWN8yEkSzLmyioHiFb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Ipekd8DGHoQ00ExTS9JupXLKswb"><span style="font-size: 16px;">Progress Tracking: You can check the status on the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery/record">Application History</a> page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZNU6d9zK9ohknCx2ejguAIm7s4b"><span style="font-size: 16px;">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KMr4dyOQcok9cPxMmnKufarCsFd"><span style="font-size: 16px;">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></div><div class="ace-line ace-line old-record-id-doxusqh3eDwEALPcNFtmerzEjkg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswkBUlz29fLbBTzzVzDE36d"><span style="font-size: 16px;"><strong>Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></div><div class="ace-line ace-line old-record-id-doxusmXK9BLJv72NlxkmyiW8iUU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KdUAdhHI8osMFSxcaqGu9XrTsec"><span style="font-size: 16px;">3.5 Is the service fee fixed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ0OEuHZhZrR42Po3r7h7FX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0wpqh568OJNnHSIOPByiFg"><span style="font-size: 16px;">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></div><div class="ace-line ace-line old-record-id-doxusA816EDOkXY79M7MKNsT5Tc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-E7EWdKAJDoCAlcxNPSwu8f0Qsfh"><span style="font-size: 16px;">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></h3><div class="ace-line ace-line old-record-id-YswBd1LIxoW2Y7xYrksuNi49s8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AYbCdw2H8ojs7vxPqHzup0d0sNg"><span style="font-size: 16px;">After you click "Submit", the corresponding fee amount will be temporarily frozen in your Spot account and deducted once the assets are successfully recovered. If we are unable to recover your assets, the fee will be automatically unfrozen.</span></div><div class="ace-line ace-line old-record-id-UFuvdVVjpo1lRlxIBjhu8wWfsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UJsmdjCvloYxgsxWIqGuPc5YsWe"><strong style="font-size: 16px;">Note:</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-Jb6sdMF6fo3913xKxC3uzvHms1g"><span style="font-size: 16px;">1）We cannot guarantee that funds will be recovered in all cases.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-US3IdcxAmo2jpVx6lm2uId6ws7e"><span style="font-size: 16px;">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></div><div class="ace-line ace-line old-record-id-doxuscJFBRFklqZONa2a15xyxWe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C8efdyfOFor70rxXqxmupXE3sIh"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VME5duEY7o9xlhxnivXu5trSshg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-UQjnduOhOoScrDxrnqAubnE0sjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-NKwFdsSykodxnSxG6fVuTqmYsre" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-ByJUdAgSuof7sVxHe8nutdpFs5f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-LTZ0dhlZJoiiquxtucjuHfqgszb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusTm33rujx4RZCuFsiMwQtGe"><span style="font-size: 16px;"><br></span></div></div>
How to Fill Out the Uncredited Crypto Deposit Form
<div data-page-id="M33Hd5ANlobRCSxIaoouzneksGd" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260525133300204ie9MkYnttLxIRP.mp4" style="max-width:100%;height:auto;float:none"></video></p><div data-page-id="M33Hd5ANlobRCSxIaoouzneksGd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-LRijdFrsHobW4YxWMahuaZ6qsQh"><strong>1. How to Fill Out the Uncredited Crypto Deposit Form</strong></h2><div class="ace-line ace-line old-record-id-doxusKe7KsEDApHpeWTuga39tfd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZAzcdMxnEogKuaxbkHeuhCV4sbc"><span style="font-size: 16px;">On the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> page, click the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a></strong>.</span></div><div class="ace-line ace-line old-record-id-Csn6dGPZboE3bqxWFCiuQA8lscb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C7WfdKojXoZie2xZ6WxuaEuRsCh"><span style="font-size: 16px;">*BTN-<strong>Uncredited Crypto Deposit</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-CDcIdVmTqoHe85xGvygujkFcsNb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1bbc8369-352f-4334-9a7b-220a513d69f0","height":1434,"width":2934,"currHeight":1434,"currWidth":2934,"natrualHeight":1434,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHoL4b53apod376xEvohuZZSHsVg%2F%3Fpreview_type%3D16","file_token":"HoL4b53apod376xEvohuZZSHsVg","image_type":"image/png","size":321617,"comments":[]}]}" class="image-uploaded gallery old-record-id-UTTIdxr86oC0Y8xuFy5u4obXsxb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103328732SkAsyG8DbFEqGJ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIb0w0YjUzYXBvZDM3NnhFdm9odVpaU0hzVmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVVRUSWR4cjg2b0MwWTh4dUZ5NXU0b2JYc3hiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Ib0w0YjUzYXBvZDM3NnhFdm9odVpaU0hzVmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HoL4b53apod376xEvohuZZSHsVg/?mount_node_token=UTTIdxr86oC0Y8xuFy5u4obXsxb&mount_point=docx_image" data-width="2934" data-height="1434" data-lark-image-uri="drivetoken://HoL4b53apod376xEvohuZZSHsVg" data-lark-image-width="2934" data-lark-image-height="1434" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusLVVlCL8H6pPTdeP7sYecGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswzAtB7Bbc5FaQI90rgfBbc"><span style="font-size: 16px;">Select the reason that best matches your situation, then click <strong>Next</strong>.</span></div><div class="ace-line ace-line old-record-id-W2rSdqxM7owtw3xQZm4u3aQzszg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14a64372-366a-4866-81a7-7169245b6e11","height":606,"width":1280,"currHeight":606,"currWidth":1280,"natrualHeight":606,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLJNwbgwyEo4cg9xzHkeusi1ns0g%2F%3Fpreview_type%3D16","file_token":"LJNwbgwyEo4cg9xzHkeusi1ns0g","image_type":"image/png","size":197518,"comments":[]}]}" class="image-uploaded gallery old-record-id-HldidVDQOovVKtxFQIauLT8fsHc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103328624FyMEmisOtnTHJm.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMSk53Ymd3eUVvNGNnOXh6SGtldXNpMW5zMGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSGxkaWRWRFFPb3ZWS3R4RlFJYXVMVDhmc0hjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MSk53Ymd3eUVvNGNnOXh6SGtldXNpMW5zMGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LJNwbgwyEo4cg9xzHkeusi1ns0g/?mount_node_token=HldidVDQOovVKtxFQIauLT8fsHc&mount_point=docx_image" data-width="1280" data-height="606" data-lark-image-uri="drivetoken://LJNwbgwyEo4cg9xzHkeusi1ns0g" data-lark-image-width="1280" data-lark-image-height="606" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusYr28HGHFFaiJBseZVpZIWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuQSIY64o66C5pwaCOisroF"><span style="font-size: 16px;">Enter the required information as shown on the page, such as the deposit network, MEXC deposit address, and deposit TxID. Once completed, click <strong>Submit Application</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusIqmuLHEe2YiXwDPnBwRXsf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyRXdjAefVn8J5WWmdOCNJh"><span style="font-size: 16px;">Once submitted, your return application will be reviewed, which is expected to be completed within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-AA3MdGMDdomp61xMqtSuYpwysKe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"71679496-7b1b-4212-ba14-e53a0a54d464","height":609,"width":1280,"currHeight":609,"currWidth":1280,"natrualHeight":609,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUhEVbWmI5o4MPNxr7K6ukW8xsAd%2F%3Fpreview_type%3D16","file_token":"UhEVbWmI5o4MPNxr7K6ukW8xsAd","image_type":"image/png","size":216828,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZWTRdXDkzoNOp9xNefKuLbYWs82"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103329058PYe1Gw6E9XT0aA.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVaEVWYldtSTVvNE1QTnhyN0s2dWtXOHhzQWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWldUUmRYRGt6b05PcDl4TmVmS3VMYllXczgyIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VaEVWYldtSTVvNE1QTnhyN0s2dWtXOHhzQWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UhEVbWmI5o4MPNxr7K6ukW8xsAd/?mount_node_token=ZWTRdXDkzoNOp9xNefKuLbYWs82&mount_point=docx_image" data-width="1280" data-height="609" data-lark-image-uri="drivetoken://UhEVbWmI5o4MPNxr7K6ukW8xsAd" data-lark-image-width="1280" data-lark-image-height="609" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuseXYjWQb40CNV4PoJl0Yect"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IDMWdaFFYo9thax6Pu7ut7DVscc"><span style="font-size: 16px;">1.1 Form Field Descriptions:</span></h3><div class="ace-line ace-line old-record-id-doxusEH8tSFKMPhSm9bjPAzO2dW"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusWiFdNj7iRiDeOIDA1KIV6d"><span style="font-size: 16px;"><strong>1) Deposit Crypto</strong>: Please enter the exact name of the token you deposited to help verify the transaction details.</span></div><div class="ace-line ace-line old-record-id-doxusbU3Bl9hI45ou9CAR6orZDe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSwBiAzZxxQtQ6ytoRFsIGn"><span style="font-size: 16px;"><strong>2) Deposit Network</strong>: Be sure to fill in the correct deposit network based on the transaction hash (TxID/TxHash). If you're unsure which network was used, please check with the platform from which you initiated the withdrawal.</span></div><div class="ace-line ace-line old-record-id-doxusGUebW1fHTxqck9K3O6VYJg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusvzmHLi9LriMJJvwQ9WVyse"><span style="font-size: 16px;"><strong>3) Deposit Quantity</strong>: Enter the amount shown on the blockchain explorer (up to 41 characters, including up to 22 digits before the decimal and 18 after). This amount is for reference only. Our Customer Service team will process your request based on the actual amount reflected in the TxID. Please refer to the final result.</span></div><div class="ace-line ace-line old-record-id-doxusotVCxVygHFreKSEKxd6Erc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusK7UWn62kM3ZCgfWQyvzrMc"><span style="font-size: 16px;"><strong>4) MEXC Deposit Address</strong>: Provide the receiving address displayed in the transaction hash (TxID/TxHash), which is your MEXC account's deposit address. This address is usually labeled as the "To Address" or "Receiver Address" in the transaction details.</span></div><div class="ace-line ace-line old-record-id-doxusI0puoAmmJSV97pKirqsbHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusFt1ibasQIeIrImDdSLUSDh"><span style="font-size: 16px;"><strong>5) Deposit TxID</strong>: The deposit transaction hash (TxID/TxHash) is the unique identifier of your blockchain transaction. Only enter the TxID. Do not submit website links or any other information. Be sure to copy the TxID directly from the withdrawal platform, and avoid entering any URLs.</span></div><div class="ace-line ace-line old-record-id-WQjTdZ8MjobqPsxAfFLuKNvTs2g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"49c949ce-eafb-434c-84bd-d75c740cbb32","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSeYVba861oXkJnxtW3bu4jR3sRc%2F%3Fpreview_type%3D16","file_token":"SeYVba861oXkJnxtW3bu4jR3sRc","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusM1f5KNYGQpaMDiBUcuEBJb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051033287250J5kjQh1aX1KPR.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTZVlWYmE4NjFvWGtKbnh0VzNidTRqUjNzUmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNNMWY1S05ZR1FwYU1EaUJVY3VFQkpiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TZVlWYmE4NjFvWGtKbnh0VzNidTRqUjNzUmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SeYVba861oXkJnxtW3bu4jR3sRc/?mount_node_token=doxusM1f5KNYGQpaMDiBUcuEBJb&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://SeYVba861oXkJnxtW3bu4jR3sRc" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuswXETmhuKDSzc6AUKkAlAtU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WxjrdZT0eou2Bdx7SsJuxXbJsEA"><span style="font-size: 16px;">1.2 How to Enter the TxID for the TON Token on the TON Network:</span></h3><div class="ace-line ace-line old-record-id-doxus7cp5cXsd5S1Y1OXoKdTAzc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusMmYqSQrcpSXrJpFFTyLk3e"><span style="font-size: 16px;">Go to the<a data-lark-is-custom="true" href="https://tonviewer.com">Tonviewer</a>block explorer and enter your TxID, then click <strong>Find</strong>.
</span></div><div class="ace-line ace-line old-record-id-NokDdedtMoT1tKxNuhouUfApsxd"><span style="font-size: 16px;">For example, you may input the TxID in the search bar like this: TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301</span></div><div class="ace-line ace-line old-record-id-NBrOd2JKKocwPdxlQIMuea7NsfW"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"097f1979-85f3-4313-9343-9b3734591855","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPn4abB2XmoO4EIxUXCmuBm56sJb%2F%3Fpreview_type%3D16","file_token":"Pn4abB2XmoO4EIxUXCmuBm56sJb","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus7BO6GEDkwiP5siZCOQYYne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103328753sjAadBiA9hv9Ow.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQbjRhYkIyWG1vTzRFSXhVWENtdUJtNTZzSmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM3Qk82R0VEa3dpUDVzaVpDT1FZWW5lIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QbjRhYkIyWG1vTzRFSXhVWENtdUJtNTZzSmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pn4abB2XmoO4EIxUXCmuBm56sJb/?mount_node_token=doxus7BO6GEDkwiP5siZCOQYYne&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://Pn4abB2XmoO4EIxUXCmuBm56sJb" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusGjxHpPdA2y1CPbeDRqMSUf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusUV1BMjR787kq3TRoxbswT8"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusVkQ7GpMWXHUWgJIUTRcurB"><span style="font-size: 16px;">Find the transaction record where the funds were sent to the MEXC address, and click the corresponding letter.
For example, click the letter <strong>F</strong>.</span></div><div class="ace-line ace-line old-record-id-Gg2idDoGMoJp7Cx6SUSup1hLscc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f58f6301-a67f-4f76-aeed-2f0ba0c5a2e8","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAXQEbFU5UotzymxjGSgu36NBsme%2F%3Fpreview_type%3D16","file_token":"AXQEbFU5UotzymxjGSgu36NBsme","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusk1L8OjNmvrOqXo8gw8Wrgb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103329161HvDlUaoFnf1S39.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBWFFFYkZVNVVvdHp5bXhqR1NndTM2TkJzbWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNrMUw4T2pObXZyT3FYbzhndzhXcmdiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BWFFFYkZVNVVvdHp5bXhqR1NndTM2TkJzbWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AXQEbFU5UotzymxjGSgu36NBsme/?mount_node_token=doxusk1L8OjNmvrOqXo8gw8Wrgb&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://AXQEbFU5UotzymxjGSgu36NBsme" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusg7b3cn8tR58cm3KF0DRrZ7"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JD0rdPGN1opH8Xx3C8Lu6PCssJf"><span style="font-size: 16px;">Under the <strong>Account</strong> section, locate the <strong>Tx hash</strong> and <strong>Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></div><div class="ace-line ace-line old-record-id-JlBndIQFpoIceAxsbk8ugcOjsIh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S38Bd1kU7oJmsmxtEYauugQDsyf"><span style="font-size: 16px;">For example: 81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-W6rLdhqC7oStX7xAjujuguw5soc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b59585fe-2a28-4e94-b6c5-c34ede6c9af6","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FN9rXbkxGhoqQjPxyUzguBWGHsJf%2F%3Fpreview_type%3D16","file_token":"N9rXbkxGhoqQjPxyUzguBWGHsJf","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPtOnsgqWSggtdqd0N7a3pe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103329176YkhleQuWX52K3R.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOOXJYYmt4R2hvcVFqUHh5VXpndUJXR0hzSmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQdE9uc2dxV1NnZ3RkcWQwTjdhM3BlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OOXJYYmt4R2hvcVFqUHh5VXpndUJXR0hzSmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/N9rXbkxGhoqQjPxyUzguBWGHsJf/?mount_node_token=doxusPtOnsgqWSggtdqd0N7a3pe&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://N9rXbkxGhoqQjPxyUzguBWGHsJf" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxus2t1lecE6mX4SojcRtODe1f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KNHGdmbOAocONGxFQc5ungBssSb"><span style="font-size: 16px;">1.3 How to Enter the TxID for Other Tokens on the TON Network:</span></h3><div class="ace-line ace-line old-record-id-doxus0VV05hMPf1z6SxdZazBOqd"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusteITqboT8c6GnvRNlIErEf"><span style="font-size: 16px;">Go to the <a data-lark-is-custom="true" href="https://tonviewer.com">Tonviewer</a> block explorer, enter your TxID, and click <strong>Find</strong>.
</span></div><div class="ace-line ace-line old-record-id-NCoWd4rKEo2n2GxLOPxu5iIdswe"><span style="font-size: 16px;">For example, input the TxID in the search bar like this: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0</span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9f83b9b0-6b0d-459e-95a9-1fbd109404bd","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRx4tb7P1sogQitxpF3luCy0AsEg%2F%3Fpreview_type%3D16","file_token":"Rx4tb7P1sogQitxpF3luCy0AsEg","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusH8CieiMVassa7bFWuLDh8d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103328760B45j2xhLLAwOXZ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSeDR0YjdQMXNvZ1FpdHhwRjNsdUN5MEFzRWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNIOENpZWlNVmFzc2E3YkZXdUxEaDhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SeDR0YjdQMXNvZ1FpdHhwRjNsdUN5MEFzRWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rx4tb7P1sogQitxpF3luCy0AsEg/?mount_node_token=doxusH8CieiMVassa7bFWuLDh8d&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://Rx4tb7P1sogQitxpF3luCy0AsEg" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuszboPd9btcYJ29iCbjLqMjg"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxusWEoU1G8ed4ajZJwp9lzQvc"><span style="font-size: 16px;">Find the transaction record where the tokens were transferred to the MEXC address, and click the corresponding letter following <strong>Jetton Internal Transfer</strong>.
</span></div><div class="ace-line ace-line old-record-id-GUV9dcDyToXKi3xODabueLOTsUe"><span style="font-size: 16px;">For example, click the letter <strong>D</strong>.</span></div><div class="ace-line ace-line old-record-id-Wp1VdkoWKou0yixHHOGuCBV5skd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0f67fd44-1b00-4afa-aa83-af8710f1753a","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBEqNbw3QNo3ww0xSVmkuufSasxb%2F%3Fpreview_type%3D16","file_token":"BEqNbw3QNo3ww0xSVmkuufSasxb","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusnyN1xZy0Awfm5E1nIY1EZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051033287447NGGFsveb3ejLI.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCRXFOYnczUU5vM3d3MHhTVm1rdXVmU2FzeGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNueU4xeFp5MEF3Zm01RTFuSVkxRVplIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CRXFOYnczUU5vM3d3MHhTVm1rdXVmU2FzeGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BEqNbw3QNo3ww0xSVmkuufSasxb/?mount_node_token=doxusnyN1xZy0Awfm5E1nIY1EZe&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://BEqNbw3QNo3ww0xSVmkuufSasxb" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxus0YTvozFxZU1MX1nXS3B9Tb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SQxqdvYcpogxF3xWeIbu2Ygds9S"><span style="font-size: 16px;">Under the <strong>Account</strong> section, locate the <strong>Tx hash</strong> and <strong>Lt</strong> fields, and combine them using a colon ":" to form the TxID required for the form.</span></div><div class="ace-line ace-line old-record-id-ONvWdavqboHXobxhxJyuksXMshm"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NEePdIGA7o6AHqxBctpufa15sks"><span style="font-size: 16px;">For example: 6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-LfTbdAdOOow6SexJkhsuDNz5skh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"02e321cf-d19d-4d8f-a382-834df3569554","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUAmsbdlJbopS7sxhM9auZQBtsoP%2F%3Fpreview_type%3D16","file_token":"UAmsbdlJbopS7sxhM9auZQBtsoP","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusodYDxnnqmKI6NMFESNWgZf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051033291141guaGbSbGt9lkJ.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJNMzNIZDVBTmxvYlJDU3hJYW9vdXpuZWtzR2QiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiVUFtc2JkbEpib3BTN3N4aE05YXVaUUJ0c29QIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNTc4NDcsInNjYWxlIjoxLCJ3aWR0aCI6MjMyNiwiaGVpZ2h0Ijo2MTgsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjpudWxsfQ==" data-suite="eyJmaWxlVG9rZW4iOiJVQW1zYmRsSmJvcFM3c3hoTTlhdVpRQnRzb1AiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvZFlEeG5ucW1LSTZOTUZFU05XZ1pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VQW1zYmRsSmJvcFM3c3hoTTlhdVpRQnRzb1AvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UAmsbdlJbopS7sxhM9auZQBtsoP/?mount_node_token=doxusodYDxnnqmKI6NMFESNWgZf&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://UAmsbdlJbopS7sxhM9auZQBtsoP" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxus29AnLKysEFXXocWba6uM2P"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-H83EddWBUohs1MxW5uXutvFss6c"><span style="font-size: 16px;">1.4 Supplementary Information Submission</span></h3><div class="ace-line ace-line old-record-id-doxuspEN1WoYg6rimcJDjTV4EMz"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OyFBdp8myoRDduxLLtNuevmdsLc"><span style="font-size: 16px;">Once your application passes the review, MEXC Customer Service will disclose the original return address to you. Please verify whether the return address is correct.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-J38sdTcHPojolrxi78hu5jsGs2g" data-list="bullet"><div><span style="font-size: 16px;">If the address is correct, click Confirm returning to this address, and your funds will be returned to that address.</span></div></li><li class="ace-line ace-line old-record-id-VcitdFak6o4OQSxC5WtuProtsId" data-list="bullet"><div><span style="font-size: 16px;">If the address is incorrect or cannot receive funds, click Cancel Application and contact online Customer Service to provide the correct return address information.</span></div></li></ul><div class="ace-line ace-line old-record-id-VauodzxlEo66Dqx8k4Au1Vx6s1g"><span style="font-size: 16px;">Please note: MEXC does not support refunds for unsupported tokens or deposits made to MEXC's hot wallet address. Only returns to the original sending address are supported.</span></div><div class="ace-line ace-line old-record-id-WDC0dyOUAobvwvxGcowuTJ0ssge"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"deee29a5-22d5-4020-9597-02fda693c9ba","height":644,"width":1280,"currHeight":644,"currWidth":1280,"natrualHeight":644,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMjtkb86VaoE562xOjy2u2kT8s6f%2F%3Fpreview_type%3D16","file_token":"Mjtkb86VaoE562xOjy2u2kT8s6f","image_type":"image/png","size":212513,"comments":[]}]}" class="image-uploaded gallery old-record-id-UwI4dfe2hohcR8xN2ZCunnwsskc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103329107cpa0p38Ck2BYQp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNanRrYjg2VmFvRTU2MnhPankydTJrVDhzNmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVXdJNGRmZTJob2hjUjh4TjJaQ3Vubndzc2tjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NanRrYjg2VmFvRTU2MnhPankydTJrVDhzNmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Mjtkb86VaoE562xOjy2u2kT8s6f/?mount_node_token=UwI4dfe2hohcR8xN2ZCunnwsskc&mount_point=docx_image" data-width="1280" data-height="644" data-lark-image-uri="drivetoken://Mjtkb86VaoE562xOjy2u2kT8s6f" data-lark-image-width="1280" data-lark-image-height="644" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusfyWiQXPARpegexCgbFWP7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNgZrmoLkxrNPfSmP47m6dd"><span style="font-size: 16px;">Once you click Confirm returning to this address, it means you have verified that the address is valid and correct. If the returned funds cannot be successfully received at this address, MEXC will not be held responsible.</span></div><div class="ace-line ace-line old-record-id-PiQcdrKfDoypSgxJgC2ukEFjssf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"653f9e8f-1da3-44cb-8aeb-965997f27268","height":677,"width":1280,"currHeight":677,"currWidth":1280,"natrualHeight":677,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYydwbTq6qo6c0axWEwcuC57isyd%2F%3Fpreview_type%3D16","file_token":"YydwbTq6qo6c0axWEwcuC57isyd","image_type":"image/png","size":257984,"comments":[]}]}" class="image-uploaded gallery old-record-id-K7JkdMs1BoRS5CxNsN4uNc6HsYf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103329052D14vdnY6E2gkmh.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZeWR3YlRxNnFvNmMwYXhXRXdjdUM1N2lzeWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSzdKa2RNczFCb1JTNUN4TnNONHVOYzZIc1lmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZeWR3YlRxNnFvNmMwYXhXRXdjdUM1N2lzeWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YydwbTq6qo6c0axWEwcuC57isyd/?mount_node_token=K7JkdMs1BoRS5CxNsN4uNc6HsYf&mount_point=docx_image" data-width="1280" data-height="677" data-lark-image-uri="drivetoken://YydwbTq6qo6c0axWEwcuC57isyd" data-lark-image-width="1280" data-lark-image-height="677" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EWTQdUBkMoBX86xEWi4uFuZxsfh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YtubdTTUtoQN4nxP758u4dQys6d"><strong>2. Handling Fees and Estimated Processing Time</strong></h2><div class="ace-line ace-line old-record-id-GR9fdkapkoM8uexs3mFu9MGCsOb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="305;235;317;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="305"><col width="235"><col width="317"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QCFldddQtoRa1dxBmNku96CtsNg"><strong style="font-size: 16px;">Deposit issue type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-URoOdlgIYoOTFDxvp78uUq2msvc"><strong style="font-size: 16px;">Fee</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HT7Pdbn1uoxeNAxuWvIu11gHsqd"><strong style="font-size: 16px;">Resolution</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZlWhdaG7AoUesUxAnObu4X8VsNc"><strong style="font-size: 16px;">Processing time</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-FIQtdlkl9oUOx0xTIO7u7FTmsnc"><span style="font-size: 16px;">Deposit sent to a hot wallet</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-DcAndCTVpoUCIHxLJw0uWBYKsog"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-VmiXdHu8WoRzXixV26duAVfvsWg"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LARHdMfC9oW9b7xHEXyu5LMasUc"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AIsUdoWFhob25vxGHKfulYMnsLg"><span style="font-size: 16px;">Deposit with missing or incorrect Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-STtldUSoTolPZ5xGa8Suy8IRsCc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-H6T4dhTTyonrSQxMEJcu1S3fsUh"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EkDndGz3uoajNfx6FiqupNmlsGx"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-S46RdeovloK3OpxjDS3uspzOsNh"><span style="font-size: 16px;">Unsupported token deposit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-QG6ad6LoPoNdewxdJiKu7c6dsb4"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-MlmUdTuwhoFQzLxMaB9u8VfWsxh"><span style="font-size: 16px;">Return</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Vsz8d42MjoeceJxcXWJu5NUCsOg"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WhihdgdyQoP0nax5SRNu8kUcshe"><span style="font-size: 16px;">Deposit via an unsupported network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-K7etdd8zaoT2f5x2eJquB30BsvJ"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-B6zvdtSbooMKJKxRProuTppksnc"><span style="font-size: 16px;">Return</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VoU7d175eoiHJuxPh3SuKTIjsPg"><span style="font-size: 16px;">21 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-CaUedhB03oILAwxEOfEuAycvsAg"><span style="font-size: 16px;">Deposit of a prohibited token or via a prohibited network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-BXzQd989GohFUpxOAUouOotTsYP"><span style="font-size: 16px;">Dynamically adjusted based on on-chain gas fees</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-EmsqdL9VyoGW84xkKhquQDCXs4g"><span style="font-size: 16px;">Only supports return to the original address</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZIbmdLlMIoEbdVxNgWquYbNBsah"><span style="font-size: 16px;">7 days</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-XRqSdmqwJou0Zyx1No9uvdALssb"><span style="font-size: 16px;">Deposit of a supported token via a supported network not yet credited</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-KJY5dfY5PoLLjVxFTANuFfGJsEd"><span style="font-size: 16px;">Free of charge</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Cyhqdb43modyBrxwK9xuzPYts3e"><span style="font-size: 16px;">Credit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SJORdVTeaob5LixvTI3upQ3WsUd"><span style="font-size: 16px;">3 days</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-IXJrdOlPMoaJBoxIFJcuJjECste"><span style="font-size: 16px;"><strong>Note:</strong> Some deposits may involve special circumstances. Please refer to the actual resolution provided by Customer Service.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-ICZVdUp4koBETFxVWnguJbvusFf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OiRYdTOywo8rAyx382mujkPIssg"><strong>3. How to Pay the Handling Fee</strong></h2><div class="ace-line ace-line old-record-id-GD5vdDu9co01nCx1Hqouuq5Qsug"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DtCVdslwzoxDVexe1pfuzMs9s2U"><span style="font-size: 16px;">The handling fee will be charged based on the actual amount displayed on the application page. After submitting the supplementary information, the system will automatically freeze the corresponding fee amount from your Spot account. No manual payment is required.</span></div><div class="ace-line ace-line old-record-id-RGIhdrwMForzbJxe1MquwSJrspf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XAeIdmQjPoiN78xkD21uTs1hsbc"><span style="font-size: 16px;">To ensure the fee can be successfully deducted, please keep sufficient USDT in your Spot account in advance. If your Spot account balance is insufficient, the submission cannot be completed. You will need to top up your balance before proceeding.</span></div><div class="ace-line ace-line old-record-id-B1qvdfyOHoJsCfxxoOLuI531sPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G5Njd7o5roYOk9xzrIYuIRWHsAd"><span style="font-size: 16px;">If you have any questions, feel free to contact Customer Service at any time.</span></div><div class="ace-line ace-line old-record-id-M9cwdasoSojUm2xeGd4udJqvsQh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ei3SdHfG3o5Vx4xVSpKuueOpsxd"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BUU8dqBtjoGaQexd7Ouue32YsOh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What Is an Uncredited Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-Nio5dcUAAoWnfzxkqxyuYO4dsLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-KuKKdlzbxoA2olx77UNuvmH2sZb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-NqlBdgEWEoxiezxIYQhuZtFNsY7" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-S2DLdGGk1ooUUyxoI42uORzBsOe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-BouDdKrXaoZlhqxeb4ku4MXesqh"><span style="font-size: 16px;"><br></span></div></div></div>
Deposit and Withdrawal Issues
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Delays in cryptocurrency deposits and withdrawals are usually caused by the following reasons: blockchain network confirmation delays, incorrect Memo/Tag entry, incorrect receiving address, incomplete withdrawal status, or processing delays.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more common questions, refer to:</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</span></a></div></li></ul><div> </div></div>
Common Deposit Statuses and How to Resolve Them
<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br></div></div>
What is Pre-Crediting?
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png"></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br></div></div>
MEXC Risk Reminder on Depositing Unlisted Cryptocurrencies
<div data-page-id="P3y9dcQDPo6PMxxpTd1u5daosHb" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-DBtEdF9RXoeTQTxmskNuLufzsVd"><span style="font-size: 16px;"><strong>Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements">announcements</a>.</span></div><div class="ace-line ace-line old-record-id-TbgBddiQ0ouOH8xwPUEu6IoqsFe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T9Fud91fsotvkUxEzbFuJvq4swf"><strong>Deposit Issues</strong></h2><div class="ace-line ace-line old-record-id-PQutduBhtocOAtxIJMPuOkP8sVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JYXYdF0PSoAuZnxKy3auzZFYsmc"><span style="font-size: 16px;">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NkRqdRAq3o6RPZxoybPuBRnRs4e" data-list="bullet"><div><span style="font-size: 16px;">Submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AUFhdz8Ezoj2Kqxw0kRuufvCs8E" data-list="bullet"><div><span style="font-size: 16px;">Refer to the <a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">Troubleshooting Guide: Deposit Not Credited</a> for additional solutions to common deposit-related issues.</span></div></li></ul><div class="ace-line ace-line old-record-id-Hw0qdyEZwoFcuOxTc43uTV8QsEh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B9WhdSaikoukKaxBwEuuNLHms0d"><strong>Need Assistance</strong></h2><div class="ace-line ace-line old-record-id-VA7CdYufBoLkjjx4T68uRnFgsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JFg5dxvSzolaJXxWzzxuyv8YsWl"><span style="font-size: 16px;">For any inquiries, please contact MEXC through the following channels:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XskEd1uoJoKM8JxJNMzudaCVsLc"><span style="font-size: 16px;">1. Click the <strong>Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KSzsdzpJxohsYVxMMXLuQkLwsJb"><span style="font-size: 16px;">2. Submit a request in the Ticket Center</span></div><div class="ace-line ace-line old-record-id-JCCrdFkbao0r4kxuO1punpNLslh"><span style="font-size: 16px;">Web: Under the <strong>Resource</strong><strong>s</strong> category at the bottom of the homepage → <strong>Submit a Ticket</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">Ticket Center</a></strong></span></div><div class="ace-line ace-line old-record-id-CWFHdisRmoBxvFxyOICucRy8swR"><span style="font-size: 16px;">App: Homepage → <strong>More</strong> → <strong>Submit Request </strong>under the <strong>Services</strong> category → <strong>Ticket Center</strong></span></div><div class="ace-line ace-line old-record-id-CG6oddVZkoPkg5xYbeAuOULAssf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AwDOdBriLocGHgx5CgjuZdyjshg"><span style="font-size: 16px;">*BTN-<strong>Ticket Center</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-CaVcd8FVgovAH2xGibjunXibsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfoAdD00HoAmEJxyLySuhFMpswc"><span style="font-size: 16px;">MEXC is committed to providing users with dedicated service and support.</span></div><div class="ace-line ace-line old-record-id-GNYjdisCKogX76xSQhvukp9WsFe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N6mBdx016oa0zYx4Z0KuFoWCsjf"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AhK5dhOH2oQRqsxBoD4uApuhs1e" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-OX4wdJP0qo9wRpxV2aMuzgLoscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Deposit Return Application Form</a></div></li><li class="ace-line ace-line old-record-id-VrbEdXMRloYKLJxiJbwurj8ysuf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-DKrpdYNZ1oyr9SxXAkvu12yCsFY" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">Proof of Funds Requirements</a></div></li><li class="ace-line ace-line old-record-id-IV8GdGI2BoeMqVxrJivuMWRHsTV" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li></ul><div class="ace-line ace-line old-record-id-Yzq9dKMTAoKplex3kzBuXndfs2f"><span style="font-size: 16px;"><br></span></div></div>
Common Issues in Incorrect Deposits and Solutions
<div data-page-id="XXNcdMmyfornbox7Ktdu4bBHs2g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-KSTCdAiMMojSp0xfoLTucdk4s8c"><strong>1. What Happens If I Deposit an Unsupported Token?</strong></h2><div class="ace-line ace-line old-record-id-U9PWdgfXpoqsamxAyz0u96JVszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WRx1dB4XpoIlpLxxaPYu1KbysoS"><span style="font-size: 16px;">MEXC automatically credits deposits only for supported tokens and blockchain networks. If you accidentally deposit an unsupported token, or deposit via an unsupported blockchain network, MEXC will assist you in manually recovering the assets and charge a handling fee.</span></div><div class="ace-line ace-line old-record-id-CPhUdb5Yfo1tz5xx93yutUrfsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VgLndmZPqo0VgIxBlkXuYLFHsDe"><span style="font-size: 16px;">Note: Some specific tokens/networks may not support recovery.</span></div><div class="ace-line ace-line old-record-id-EcIadmwMLoc7XrxbRq7uEhPYspg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SvkhdsrL0oe2bhxf2BDupVrbs1g"><strong>2. Examples of Unsupported Deposits</strong></h2><div class="ace-line ace-line old-record-id-Au9mdOXvMoflafxdDyguNkZPs2b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MG5sdI5eDo730mxDPKHuySpSsrh"><span style="font-size: 16px;">2.1 Depositing unsupported or delisted cryptocurrencies</span></h3><div class="ace-line ace-line old-record-id-EMOedmb7ho8TDux3MoQuGkeosMf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3RqdqkjIohbFpxymIkucZAzsad"><span style="font-size: 16px;">To better align with project updates, MEXC will periodically upgrade, migrate, or replace certain tokens and stop supporting deposits of old contract tokens (such as ZINU, GART, etc.). <strong>If you deposit delisted or legacy contract tokens, the deposit will not be credited and may not be recoverable.</strong></span></div><div class="ace-line ace-line old-record-id-NzZsdPIaGoLsLkxZzr6uwCE9snd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WaL7dH1ceoiEBQxIhS9uxu83s0b"><span style="font-size: 16px;">To avoid asset loss, please pay attention to the following before depositing:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XPupdEMsIoo2URxqmMKuqYtMs7c" data-list="bullet"><div><span style="font-size: 16px;"><strong>Check contract address</strong>: Ensure the token contract address of the sender and receiver is exactly the same. Do not rely solely on token name or symbol.</span></div></li><li class="ace-line ace-line old-record-id-TZDHdz1gYotrxwxKUbSucakEsBe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Confirm token status</strong>: Check whether MEXC currently supports deposits for the token and which contract version is supported.</span></div></li><li class="ace-line ace-line old-record-id-IeGpdsylPopFuVxoyTDuvniRsab" data-list="bullet"><div><span style="font-size: 16px;"><strong>If in doubt, consult promptly</strong>: If you are unsure about the token contract address or token status, please contact Customer Service for confirmation before depositing.</span></div></li></ul><div class="ace-line ace-line old-record-id-Ihnod3fnsojB7kx39tbulX6ls2B"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tuo0dxf80oADaKxCd8yubmFzsDd"><span style="font-size: 16px;"><strong>Reminder</strong>: Cryptocurrency transfers are irreversible. Incorrect deposits of delisted or unsupported tokens are usually not recoverable. Please operate with caution.</span></div><div class="ace-line ace-line old-record-id-XIA1dzqvOoPWBpxhr3Aux7qusDg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"59ecd716-b173-4f11-bd06-9c81b65ce088","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF9DNbesC7oIJoKxFubjuGqIwsTg%2F%3Fpreview_type%3D16","file_token":"F9DNbesC7oIJoKxFubjuGqIwsTg","image_type":"image/png","size":332690,"comments":[]}]}" class="image-uploaded gallery old-record-id-GgY6dl2QSoSQK3xbeKquZCXwscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133609553fJAEJZbR4T25Bn.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2dZNmRsMlFTb1NRSzN4YmVLcXVaQ1h3c2NnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F9DNbesC7oIJoKxFubjuGqIwsTg/?mount_node_token=GgY6dl2QSoSQK3xbeKquZCXwscg&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://F9DNbesC7oIJoKxFubjuGqIwsTg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RuMTd0kXnoaqmzxvmVKuXEt8sVc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PR9CdA9C3oFJ4NxoyQWuOi5rssb"><span style="font-size: 16px;">2.2 Depositing via unsupported blockchain networks</span></h3><div class="ace-line ace-line old-record-id-Q9QQdcZrRoY103xKFEMuQgFYsge"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HmQ3devjvok3VtxLMiMu5v6DsDd"><span style="font-size: 16px;">Some stablecoins (such as USDC, USDT, etc.) are issued on multiple blockchain networks. <strong>Although MEXC supports the token, deposits may not be supported on every blockchain network</strong>. If you choose a network that is not supported by MEXC, the assets will not be credited and may be difficult to recover.</span></div><div class="ace-line ace-line old-record-id-WJKYdmd09oKPupx2h4CucRe5sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CBmidquo0oGml6x4Pe8ufKBJs0d"><span style="font-size: 16px;">Example: A user deposits USDC via the Fantom (FTM) network. Since MEXC does not support USDC deposits on the Fantom network, the deposit cannot be credited to the user's account. In such cases, please ensure the sending network matches the receiving network before depositing.</span></div><div class="ace-line ace-line old-record-id-MlQMd6VBWojbBzxBL84uZKPjsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"262ec280-89df-4589-b665-ae63d9f61a64","height":611,"width":1280,"currHeight":611,"currWidth":1280,"natrualHeight":611,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMekqbeFIjoLPrMxxKNTuhX9KsqA%2F%3Fpreview_type%3D16","file_token":"MekqbeFIjoLPrMxxKNTuhX9KsqA","image_type":"image/png","size":229008,"comments":[]}]}" class="image-uploaded gallery old-record-id-Qc1QdEZZLoOFdLxAvFHuYMgjsHh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133609732DcfXg5JcR6Ho8W.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUWMxUWRFWlpMb09GZEx4QXZGSHVZTWdqc0hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MekqbeFIjoLPrMxxKNTuhX9KsqA/?mount_node_token=Qc1QdEZZLoOFdLxAvFHuYMgjsHh&mount_point=docx_image" data-width="1280" data-height="611" data-lark-image-uri="drivetoken://MekqbeFIjoLPrMxxKNTuhX9KsqA" data-lark-image-width="1280" data-lark-image-height="611" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-EN77dWSEaoW6y9xBAmPurxDbsbN"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JiABdUnpioThwoxpjrzunKUlsvh"><strong>3. What Should I Do?</strong></h2><div class="ace-line ace-line old-record-id-H7t1duUvUoLcmuxy3Y9uhL2ssqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNwbdRcYzonFirxruDwufePPsYg"><span style="font-size: 16px;">Please submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Recovery Application</a> form. The review is expected to be completed within 1–2 business days. Once completed, we will notify you of the result via email or in-app message.</span></div><div class="ace-line ace-line old-record-id-H6GGdJ2iPovO7Ox1ivFup72rseh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FVkVd3R75o15dJx79GAu58kHsth"><strong>4. Additional Information on Required Materials</strong></h2><div class="ace-line ace-line old-record-id-EfxFdXfhloM1gCx2zaxu6CHBsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YBBjd9DXwoyWnxxedcwusMB2sPf"><span style="font-size: 16px;">Please follow the guidance on the submission page to provide the required information. Depending on the review, we may request additional materials. Please refer to the actual review requirements.</span></div><div class="ace-line ace-line old-record-id-JlsSdj4aRojclNxzhZtuVJnhs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOF1dXDx6ovsnixvd6FumXZosG2"><span style="font-size: 16px;">For detailed steps, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Deposit Recovery Application Form</a>.</span></div><div class="ace-line ace-line old-record-id-JTu6dpRicof2dAxof0Nu3bqJsxc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V5ifdNAd7oj9qnxb9vKuaI3msnh"><strong>5. Terms and Conditions</strong></h2><div class="ace-line ace-line old-record-id-CtUzdr5ndov6c6x9QFyuWMkms5b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IWN8dYM3ZoNO5mxQx73u3TuEsge"><span style="font-size: 16px;">1. MEXC will do its best to help you recover assets, but due to the complexity of blockchain networks, we cannot guarantee 100% recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-YK9Xd6T83o8UMqx1iebuwsr3sTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JQRId0KVkoTSwnxf1nruiwZ1sJb"><span style="font-size: 16px;">2. Recovery requires additional technical and manpower support, and a handling fee will be charged. Please refer to the fee shown on the page.</span></div><div class="ace-line ace-line old-record-id-X3hldUmknoXC7ZxJKjauz7YesZc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MP4fdN1fboYebGxQevXu6JiusJe"><span style="font-size: 16px;">3. After approval, an estimated completion time will be displayed. If recovery is more difficult, the actual completion time may be extended. Please refer to the review notification.</span></div><div class="ace-line ace-line old-record-id-HOH8dFQMqoeZeuxDPJauObW4s4d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JbNedxK3doaFygx9Kg8uiKLxs5f"><span style="font-size: 16px;">Recommended Reading:</span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OfB7dHCt9oIOhVx8n6yut1vPsZd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VGPmdYbbpotBI1x9OuEulmKPs1f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-Cl6Fd5uV4ob8Q6xBuaCuQaSssFe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-RDeKdW9SKo660Dxq3DOumnGusdx" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-Zt3TdxrD6o82YHx4JskumU0msze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag</a></div></li></ul></div>
Proof of Funds Requirements
<div data-page-id="X60Nd1K9aoRmDBxZA5JuzqF6sh4" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-XIxudsFJjoJqoQxsJbkuWGRNs4b"><strong>When will I need to provide proof of funds?</strong></h2><div class="ace-line ace-line old-record-id-KYAZdeLREo37nnxM3GwuOSy0sTf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BcOgddgimo8llzx2zVDuREaMsIf"><span style="font-size: 16px;">When you <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">withdraw funds</a> from MEXC to another platform and the transfer is returned, and you need assistance crediting the funds back to your MEXC account, we may require you to provide relevant proof of the source of funds or documentation confirming that the funds were returned.</span></div><div class="ace-line ace-line old-record-id-NMcjdhQtXoimLXxU6dZu2CiUsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-BUhkd1gyeoNtXnxVe0Yufps9s5c"><span style="font-size: 16px;">*BTN-<strong>Deposit Recovery Request</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-P8JhdGQfhoE2GxxDLqCu2tTUsih"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BmAVdOYcMoHLfoxh2SXuqzkUs9f"><strong>What are the requirements for proof of funds documents?</strong></h2><div class="ace-line ace-line old-record-id-QpfUdAAlPo8znXxzui7uNGNMsJE"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NBcKdBDdWoCnSwx9FfzuJbyMsLK"><span style="font-size: 16px;">Please follow the instructions on the submission page to provide the required information. Depending on the review outcome, we may also request additional supporting materials. Final requirements are subject to the actual review.</span></div><div class="ace-line ace-line old-record-id-SxogdwPY1opKSOx6yWquwElDsdh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"32508d93-e40b-493d-aee0-792c16ac77ba","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIOhybO58woF523xkrXjuvcbds9c%2F%3Fpreview_type%3D16","file_token":"IOhybO58woF523xkrXjuvcbds9c","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-SFohdcPZYoF7jwx0ok0u61ohshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606221331348134vtBz0BhexTPcK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJT2h5Yk81OHdvRjUyM3hrclhqdXZjYmRzOWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0ZvaGRjUFpZb0Y3and4MG9rMHU2MW9oc2hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JT2h5Yk81OHdvRjUyM3hrclhqdXZjYmRzOWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IOhybO58woF523xkrXjuvcbds9c/?mount_node_token=SFohdcPZYoF7jwx0ok0u61ohshd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://IOhybO58woF523xkrXjuvcbds9c" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-P85Gd6KbPokeR6xh5vgup8r9spf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KxJ4dIiJmoHcv6x2t1Fujz8ns3e"><span style="font-size: 16px;">Recommended readings：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ukmnd1Efxo1oz0xx7gtu11JZsed" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-GRZGdC2VMo5I1ax5KUauBQVVsze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-MEAhdWHssoWyuzxPcqEuiI9Iscg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit</a></div></li><li class="ace-line ace-line old-record-id-S2MNdFrcaorl1txDyR8u2oi8sug" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-HbGYdCBAvoC9ckxMEC2u4RO9sbA" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-GvpedidBXowRN3xDnF2uwCF7sDh"><span style="font-size: 16px;"><br></span></div></div>
Troubleshooting Guide: Deposit Not Credited
<div data-page-id="NJMHdYl7iolYF2xDCXJuM2Itsdb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><strong>1. Check Whether the Deposit Channel is Open</strong></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-size: 16px;">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-size: 16px;">For more details on deposit/withdrawal suspensions, refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><strong>2. Check the Blockchain Network Status</strong></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue.
</span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-size: 16px;">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"260544f1-0053-412b-99a2-4db0762dd7e1","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLXbebrApCozKFxxDBfIumxYVsYl%2F%3Fpreview_type%3D16","file_token":"LXbebrApCozKFxxDBfIumxYVsYl","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104544631S2hd0dj82JorZs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNDejBhb0YzY0N2S0tNS3dGMnY4OGlnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LXbebrApCozKFxxDBfIumxYVsYl/?mount_node_token=doxusCz0aoF3cCvKKMKwF2v88ig&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://LXbebrApCozKFxxDBfIumxYVsYl" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-size: 16px;">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14ce62c9-899d-4a87-8ed3-2ed9b1a35b3b","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLBjPbQsTiogRgVxXxsnu1jP0sVe%2F%3Fpreview_type%3D16","file_token":"LBjPbQsTiogRgVxXxsnu1jP0sVe","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606081045441655XMkLugeIUwTEk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEalhTNk12WmF0VnZiZFk2bUdVQndFIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LBjPbQsTiogRgVxXxsnu1jP0sVe/?mount_node_token=doxusDjXS6MvZatVvbdY6mGUBwE&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://LBjPbQsTiogRgVxXxsnu1jP0sVe" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><strong>3. Check the Number of Blockchain Confirmations</strong></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-size: 16px;">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg" data-list="bullet"><div><span style="font-size: 16px;">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg" data-list="bullet"><div><span style="font-size: 16px;">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-size: 16px;">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-size: 16px;">If you would like to learn more about blockchain confirmation requirements, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"70d121d8-13db-40bb-9674-ca6c0664a3ea","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBP1hbRUDBoDmJQxDhZFuVCFeshh%2F%3Fpreview_type%3D16","file_token":"BP1hbRUDBoDmJQxDhZFuVCFeshh","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543704zXOIGAzopjw8EX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNOT2NXRWwxbEJMZHZybDR4TjUxSmFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BP1hbRUDBoDmJQxDhZFuVCFeshh/?mount_node_token=doxusNOcWEl1lBLdvrl4xN51Jab&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://BP1hbRUDBoDmJQxDhZFuVCFeshh" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><strong>4. Check for Deposit Records in Your Account</strong></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-size: 16px;">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-size: 16px;">If there is no related deposit record in your account, you may proceed to submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><strong>5. Other Common Solutions for Uncredited Deposits</strong></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-size: 16px;">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-size: 16px;">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"68c3dd69-4aff-4684-b678-1ad90d8fdcec","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWHnJbIEAPowUXdxuf78uu3KMs5c%2F%3Fpreview_type%3D16","file_token":"WHnJbIEAPowUXdxuf78uu3KMs5c","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104544428LHK3wLsd7W4JMq.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzcWlvTjlCWXdqZEtBZWx2Z3JPeWhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WHnJbIEAPowUXdxuf78uu3KMs5c/?mount_node_token=doxussqioN9BYwjdKAelvgrOyhd&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://WHnJbIEAPowUXdxuf78uu3KMs5c" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-size: 16px;">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-size: 16px;"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-size: 16px;">In this case, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e987e949-b462-4e45-bba4-990cfb872730","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIKFmba5cyoF3UZxEw9Euabocsqg%2F%3Fpreview_type%3D16","file_token":"IKFmba5cyoF3UZxEw9Euabocsqg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543692oIVwjK3FWWJxm1.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJOSk1IZFlsN2lvbFlGMnhEQ1hKdU0ySXRzZGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiSUtGbWJhNWN5b0YzVVp4RXc5RXVhYm9jc3FnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo0NTAyMzIsInNjYWxlIjoxLCJ3aWR0aCI6Mjg3OCwiaGVpZ2h0IjoxMzY4LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJJS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQcERtdEdaa3Y4dHQ1NzY5MWM5U3hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IKFmba5cyoF3UZxEw9Euabocsqg/?mount_node_token=doxusPpDmtGZkv8tt57691c9Sxh&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://IKFmba5cyoF3UZxEw9Euabocsqg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-size: 16px;">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-size: 16px;">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"af74742c-c6c5-4d66-8569-fa59235208c0","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVXzbaLGnoqqmnxZEaLufXDIsHd%2F%3Fpreview_type%3D16","file_token":"TVXzbaLGnoqqmnxZEaLufXDIsHd","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543744e9LCvuE5EASxos.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvbVpOVkNhNnZCZHFLdE92bkhiV3NlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVXzbaLGnoqqmnxZEaLufXDIsHd/?mount_node_token=doxusomZNVCa6vBdqKtOvnHbWse&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://TVXzbaLGnoqqmnxZEaLufXDIsHd" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-size: 16px;">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-size: 16px;">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-size: 16px;">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-size: 16px;">To learn more about Memo/Tag requirements, refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a00bbb52-3980-4e45-a25b-0e8ed31e1579","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJFrcb2jS8oR4vixW4CbuigK1shg%2F%3Fpreview_type%3D16","file_token":"JFrcb2jS8oR4vixW4CbuigK1shg","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543688p2mOhAvonuOIq6.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNVWVRobEVZbDZRT3E3YzdXV2lVSnBiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JFrcb2jS8oR4vixW4CbuigK1shg/?mount_node_token=doxusUYThlEYl6QOq7c7WWiUJpb&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://JFrcb2jS8oR4vixW4CbuigK1shg" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-size: 16px;">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-size: 16px;">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-size: 16px;">Please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-size: 16px;">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-size: 16px;">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-size: 16px;">In the event of a deposit not being credited, you can also submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-ZeIBdeSQEo67ASxULKoudUjgsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WcWsd8FdVoAAw8xilhVugzm7s8c"><span style="font-size: 16px;">5.7 Multiple Transfers Under the Same TxID</span></h3><div class="ace-line ace-line old-record-id-LllPdpoFqo0DIVxDzqLurJxTs0d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U74pdNS2GoiUHkxLKvru9Ukbs8g"><span style="font-size: 16px;">If multiple transfers are included under the same blockchain transaction hash (TxID), involving multiple receiving addresses in a one-to-many transfer, your deposit may not be fully credited.</span></div><div class="ace-line ace-line old-record-id-ZHgpddZA4o6dD9xm4ipu6qc1sac"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XOAxdAyOIoNABixFu3yuzczws5p"><span style="font-size: 16px;">In the event of an uncredited deposit, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> on MEXC. After the application is submitted, MEXC will notify you of the review result via email or in-site notifications within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-XNQjdSySrogx0BxxFLKu9enGs7b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RztRdwblmofxKSxROQVueAwvsrg"><span style="font-size: 16px;">Please note: If there are multiple deposits under the same TxID, you need to add a colon ":" and the number "99999999" after the TxID when submitting the form. The format is: TxID:99999999. This suffix is used to distinguish multiple submission records under the same TxID and will not affect the actual processing of your case.</span></div><div class="ace-line ace-line old-record-id-RdqCdtdlDoTXJ0xgCWLul2aYsAd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ob9Ady2WmoDtwGx59SLu0tjssug"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pl28dIHYmoUkksxW66CuGh4rsGg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What is the Uncredited Deposit Return Application?</a></div></li><li class="ace-line ace-line old-record-id-ZlTVdNJoHotRzjx8vgKuWzlesLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Deposit Return Application Form</a></div></li><li class="ace-line ace-line old-record-id-ZlmVdtoTdoFhuux1wemubchas4f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-IBp3dxEsboiRigxfSAnuIDb7sve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a> </div></li><li class="ace-line ace-line old-record-id-Gj8PdawjZoMatwxh8aNuBMAOsbd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-HmKedRLCRoWo8axqOaMuz2mGsGh"><span style="font-size: 16px;"><br></span></div></div>