Account Risk Review Guide
<div data-page-id="UEoIdYP1SoUnqZxDRF8uo1fSsvd" data-lark-html-role="root" data-docx-has-block-data="true"><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"95eec86b-b147-43bd-891e-a45aea72c3e4","height":942,"width":1800,"currHeight":942,"currWidth":1800,"natrualHeight":942,"natrualWidth":1800,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXnJUb04xgo8cLAxAYhcua5LkssK%2F%3Fpreview_type%3D16","file_token":"XnJUb04xgo8cLAxAYhcua5LkssK","image_type":"image/jpeg","size":529889,"comments":[]}]}" class="image-uploaded gallery old-record-id-Dg4idhQG1o3LuexJD4RuNUqnsd6"><span style="font-size: 16px;"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260610093819601v7cwoXGarESlOU.mp4" style="max-width:100%;height:auto;float:none"></video></p></span></div><div class="ace-line ace-line old-record-id-WflFdJz9Eo9xK6xLd7kufwGGs5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HBIsd5bKAokmoCx010SucDIFsQf"><span style="font-size: 16px;">If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.</span></div><div class="ace-line ace-line old-record-id-IJXIdHaP3ozLGfxUKoAuu1RqsF4"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CuUldWOI3o2zusxfx7auc8hrsOe"><strong>1. Submit an Application to Lift Risk Control Restrictions</strong></h2><div class="ace-line ace-line old-record-id-HAiMdqOx8o5zYrxkJfpuVGTBsfg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PpCKd18WnoRYtgxaPHzuuS7Ms1b"><span style="font-size: 16px;">1.1 To access the document submission page:</span></h3><div class="ace-line ace-line old-record-id-Le2gdWbR0oPoyKxhMf9u8MTDsne"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-VYQ8dNeH5o7f80x8NZ7ugX3xsbh"><span style="font-size: 16px;">Navigate to the <strong>Official </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com">MEXC Homepage</a></strong> → click <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a></strong> → select <strong>Account Risk Review</strong> → proceed to the document submission portal.</span></div><div class="ace-line ace-line old-record-id-YlcQdUBFToadmWxH1MBuWl5MsYe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e25bd3cc-4f51-4e88-adb3-52132fd63214","height":587,"width":1280,"currHeight":587,"currWidth":1280,"natrualHeight":587,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FE5DUbtme5ozGhAxD6PiunTnMsPd%2F%3Fpreview_type%3D16","file_token":"E5DUbtme5ozGhAxD6PiunTnMsPd","image_type":"image/png","size":175873,"comments":[]}]}" class="image-uploaded gallery old-record-id-SMAkdMvf5odx3QxoieIuVwghszh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260610093701445lYL3KZSa4BHG4h.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFNURVYnRtZTVvekdoQXhENlBpdW5Ubk1zUGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU01Ba2RNdmY1b2R4M1F4b2llSXVWd2doc3poIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FNURVYnRtZTVvekdoQXhENlBpdW5Ubk1zUGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/E5DUbtme5ozGhAxD6PiunTnMsPd/?mount_node_token=SMAkdMvf5odx3QxoieIuVwghszh&mount_point=docx_image" data-width="1280" data-height="587" data-lark-image-uri="drivetoken://E5DUbtme5ozGhAxD6PiunTnMsPd" data-lark-image-width="1280" data-lark-image-height="587" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-QrdPdXdr3oM9MQxC19cu2vmes4f"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-AplwdxMEgoLRhTxXjmduvWIisAd"><span style="font-size: 16px;">Upon clicking the <strong>Apply</strong> button, the system will automatically redirect you to the upload page to complete the required steps.</span></div><div class="ace-line ace-line old-record-id-RIDadKhScoqtCyxsR11udiqGsbf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"decfaa3d-8aaa-43c6-b97d-a7b77235f2fe","height":595,"width":1280,"currHeight":595,"currWidth":1280,"natrualHeight":595,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTOrKbBFuBoMrfsxHdyluPnjfsf6%2F%3Fpreview_type%3D16","file_token":"TOrKbBFuBoMrfsxHdyluPnjfsf6","image_type":"image/png","size":165488,"comments":[]}]}" class="image-uploaded gallery old-record-id-FeGRdCDacog65oxV2hnuCxoisbe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260610093701566CBgd4pImt5p9k2.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUT3JLYkJGdUJvTXJmc3hIZHlsdVBuamZzZjYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRmVHUmRDRGFjb2c2NW94VjJobnVDeG9pc2JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UT3JLYkJGdUJvTXJmc3hIZHlsdVBuamZzZjYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TOrKbBFuBoMrfsxHdyluPnjfsf6/?mount_node_token=FeGRdCDacog65oxV2hnuCxoisbe&mount_point=docx_image" data-width="1280" data-height="595" data-lark-image-uri="drivetoken://TOrKbBFuBoMrfsxHdyluPnjfsf6" data-lark-image-width="1280" data-lark-image-height="595" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-W5vQd73CKooABOxGYznuvDdVs7c"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WNcRdkESmo7wSIxp7hZu6q3Ksye"><span style="font-size: 16px;">1.2 Please upload the required documents as instructed on the page.</span></h3><div class="ace-line ace-line old-record-id-LHrKdPbCHoUBNbxkB3buchUcsIy"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I5fId3HfEo5508x1VHVuPrzHsnn"><span style="font-size: 16px;">To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EveodhIabo719AxQruauTw8xsqn" data-list="bullet"><div><span style="font-size: 16px;">All submitted documents must be authentic, clear, and unobstructed</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VyuAd1uz0o67nBxxl8MuXjqzshb" data-list="bullet"><div><span style="font-size: 16px;">Supported file formats: JPG, JPEG, PNG, PDF (Video formats: MP4, AVI, MOV). Maximum file size: 10MB per file; video files must not exceed 50MB.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OahrdYsrWokSm9xM16WuWpeOshc" data-list="bullet"><div><span style="font-size: 16px;">A maximum of <strong>9 files</strong> can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.</span></div></li></ul><div class="ace-line ace-line old-record-id-TUCIdvc8loBhRNxomsJuQTnTszd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-BtV7dpy8woTlqKxxVaGua7LnsTe"><span style="font-size: 16px;">1.3 Common Document Requirements:</span></h3><div class="ace-line ace-line old-record-id-OoBRdfO9LonKDVx4dIKuzFMxspb"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-WueidIUUkogkrEx22jbuGugYsbe"><span style="font-size: 16px;">1.3.1 Proof of Source of Funds</span></h4><div class="ace-line ace-line old-record-id-A7fodlds9oYYZjxL2lsud709seg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z4pFdKbqsoJNvlxqEqnuLwoesY2"><span style="font-size: 16px;">"Source of funds" refers to the origin of funds deposited or intended to be deposited into your MEXC account, such as salary income, personal savings, investment income, asset sale proceeds, and loans. These funds should be traceable and supported by corresponding transaction or transfer records. During the review, MEXC may request supporting documentation to verify the legitimacy of the funds.</span></div><div class="ace-line ace-line old-record-id-K8hYd32ZzoxZeMxhuh3uENcBsgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FoNFdSKqIoOof4x47qVu8NIosOd"><span style="font-size: 16px;">If you need to provide proof of the source of cryptocurrency deposited into the MEXC platform, please refer to the scenarios below and submit the corresponding supporting documents. You may also consult the <strong>"</strong><strong><a data-lark-is-custom="true" href="https://www.mexc.co/support/article/proof-of-funding-source-documentation-requirements-17827791510667">Proof of Funding Source Documentation Requirements</a></strong><strong>." </strong>If there are other special circumstances where you are unable to provide standard proof of source of funds, please clearly explain your situation when submitting your documents.</span></div><div class="ace-line ace-line old-record-id-WfdidMPoro2rlfxweP5uwREss8l"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="200;610" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="200"><col width="610"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-DSkWddcK5oN9FGxCNMZu2JUBs1f"><strong style="font-size: 16px;">Source of Funds Category</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZL7ddtiOXo8myCxzB2huO0JpsWf"><strong style="font-size: 16px;">Requirements</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="3" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IXQWdaUnKoRrs6xKyyTuHViuswc"><strong style="font-size: 16px;">Funds Transferred from a Personal Wallet</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Bc8qdBOdIoO6puxF1xAuDZP1sPc"><span style="font-size: 16px;"><strong>1. Transfer from a private wallet:</strong> Proof of wallet ownership (e.g., wallet interface screenshot clearly showing the wallet address) and a screenshot of the transaction hash.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-PKMOdOFPmoGjetxMGPWu5T0msOc"><span style="font-size: 16px;"><strong>2. Transfer from another exchange platform:</strong> If transferred from your personal account on another exchange, please explain the source of the transfer and provide a screenshot of the transaction page showing the transaction hash.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-PZNcdBcU9oAsOmxxT8eu1x6EsXe"><span style="font-size: 16px;"><strong>3. Transfer via Telegram Bot:</strong> Complete screenshot of the bot conversation showing the withdrawal/transfer instruction, clearly displaying the date, amount, transaction hash, operation command, and bot confirmation details.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-PSWidMIV7ocrDEx4izMuWr0dsHc"><strong style="font-size: 16px;">Funds Transferred from a Third Party</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-WxI6db8rBo28ttxgez9unXRzsPc"><span style="font-size: 16px;"><strong>1. Transfer from another individual:</strong> Chat records, loan agreement, or OTC transaction records explaining the reason for the transfer.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-At5Adhsy0os1NdxOKIfufiJFsMd"><span style="font-size: 16px;"><strong>2. Airdrop or project rewards:</strong> Official announcement and distribution or claim records.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="4" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AdLXdTKF9ojGIcxHyD9uuu2osxc"><strong style="font-size: 16px;">Funds Accumulated Through Cryptocurrency Investment</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-XhiAdmw8DoA1bNx3oOkujjoHsSf"><span style="font-size: 16px;">Please provide the following information:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-SooKdAnJxoH04Xx5SQvuzRRusdg"><span style="font-size: 16px;"><strong>1. Long-term holding records:</strong> Screenshots or on-chain records showing the duration of asset holdings.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-XLK5dYvPNoOLTixEW0IuBzDUsuh"><span style="font-size: 16px;"><strong>2. Trading history:</strong> Complete buy and sell transaction records.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-ZUE7dXrAfoqpxMxGm78uAfGdsHe"><span style="font-size: 16px;"><strong>3. Wallet asset distribution screenshot:</strong> Must clearly display the wallet address and an overview of total assets.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Lw68dXiMOoZJrZxnZA1ux9uIscb"><span style="font-size: 16px;"><strong>4. CEX deposit and withdrawal records:</strong> Deposit and withdrawal history from other exchanges.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="4" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Vot9dPt0LoPL8Cxf24VuC88psSC"><strong style="font-size: 16px;">Investment Income from Other Platforms</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-JtZZdReMzo0FUWxd1OSuskB8sJe"><span style="font-size: 16px;">Please provide the following information:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-F4xfdz2vwohVV0x7fXPuJWpQsvd"><strong style="font-size: 16px;">1. Platform name and website.</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-PC3cdueE1odLeNx3nLYuUaXMsze"><span style="font-size: 16px;"><strong>2. Withdrawal records from that platform</strong> (must clearly show sending and receiving addresses).</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Gr3udjdNPojCJ2xNDgou8gbFsJg"><span style="font-size: 16px;"><strong>3.</strong> <strong>Trading records from that platform.</strong></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WkQGdXU0wo3TCXxjJIRuy1MJsFh"><strong style="font-size: 16px;">4. Deposit records from that platform.</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Qr8kduIMToiBJXxIKzvuFUFHsAb"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-MmE0d3cRSoiecTxePetuKLSWsag"><span style="font-size: 16px;">1.3.2 Employment Information and Proof of Income</span></h4><div class="ace-line ace-line old-record-id-FOXBdFK00oq3VUx4Wa5uTqc6sKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AsawdyRXSoJFa0x9jlsuhFzHsah"><span style="font-size: 16px;">Proof of income refers to the primary source of your accumulated assets and reflects how your long-term wealth has been generated. This may include employment income, business income, investment returns, inheritance, real estate holdings, or other forms of asset accumulation. Sources of wealth may consist of both liquid and illiquid assets and may include traditional financial assets as well as crypto assets.</span></div><div class="ace-line ace-line old-record-id-IAQ1d93sBoJH75xesPXuLOoBs1f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SI6wdzbALoS08jxuUSuuPOg5sgg"><span style="font-size: 16px;">If you are employed, please provide details of your current occupation (e.g., teacher, vehicle operator, corporate employee, freelancer, etc.) along with proof of income, such as an employment letter, salary certificate issued by your employer, bank statements showing salary deposits, payroll slips, or similar supporting documents.</span></div><div class="ace-line ace-line old-record-id-DIJjd5d87oXtw2x8Wrzu39wPsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XkUMd52nWoB0NsxrufiuYVZ7sDh"><span style="font-size: 16px;">If you currently do not have employment or a regular source of income, please review the applicable scenarios listed below and submit the documentation that best matches your source of funds. Alternatively, you may provide bank statements for the most recent three (3) months, clearly showing your name, account income, expenditures, and balance.</span></div><div class="ace-line ace-line old-record-id-BcuFdef53oDXlFxWA3pu49V5s7s"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="179;661" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="179"><col width="661"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ETQ5dJAoxoCHmjxLpdzu8yoRspe"><strong style="font-size: 16px;">Category</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TLtLdiJ1cokrpXxN718u4ShisDh"><strong style="font-size: 16px;">Requirements</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LUyndxOVgoRy65xKrWJu7F0HsZ7"><strong style="font-size: 16px;">Students/Homemakers/ Retirees/Unemployed Individuals</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="white-space:pre;;text-align:left" class="ace-line ace-line old-record-id-XdKNdC6GZo46aix1rS3uUvDKsSa"><span style="font-size: 16px;"><strong>1. Living expenses from parents, spouse, or relatives:</strong> If your funds are regularly provided by family members (e.g., students or full-time homemakers), please provide bank statements for the most recent three (3) months showing transfers from family members. The statements must clearly display your name, account income, expenditures, and balance.
<strong>2. Savings / Personal deposits:</strong> Bank savings account statement showing total balance and transaction history, along with an explanation of the source of savings (e.g., employment income, asset sale proceeds, family support declaration, transfer records, etc.). </span></div><div class="ace-line ace-line old-record-id-XI02dZNL6o9ct5xwIczu2cSHsTe"><span style="font-size: 16px;"><strong>3. Inheritance:</strong> Will, lawyer's or executor's certification, relevant tax documents, and bank statements showing receipt of inherited funds. </span></div><div class="ace-line ace-line old-record-id-X6Bed4rdboURDNxNBf4uVQjZsib"><span style="font-size: 16px;"><strong>4. Gifts/Donations:</strong> Gift or donation agreement/confirmation letter and bank statements showing receipt of funds.</span></div><div class="ace-line ace-line old-record-id-KmEPdF7cdo3OddxyD6AuBq7ysrf"><span style="font-size: 16px;"><strong>5. Loans:</strong> Loan agreement issued by a bank or financial institution, plus proof of loan disbursement (bank credit records).</span></div><div class="ace-line ace-line old-record-id-D1VqdoHkdokSLXxu9D3u6GYasld"><span style="font-size: 16px;"><strong>6. Pension/Social benefits:</strong> Official documents issued by the government, employer, or insurance company (clearly showing payment amount and frequency), along with bank statements for the most recent three (3) months showing receipt of funds.</span></div><div class="ace-line ace-line old-record-id-V3Rld7e5RoR6y2xjlEeuXm1asjd"><span style="font-size: 16px;"><strong>7. Professional certification letter:</strong> Formal confirmation letter issued by a certified public accountant (CPA), lawyer, or financial advisor verifying the legitimacy of your source of funds.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-H2vCdauuao0QraxweAEuTnAasR1"><strong style="font-size: 16px;">Cryptocurrency Investors</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-XhTCdBdj8oBwsBxybaluEB0Fsmg"><span style="font-size: 16px;">If your source of wealth is derived from cryptocurrency-related activities (e.g., trading, investing, DeFi participation, etc.), please provide trading records, profit statements, and bank statements for the most recent three (3) months clearly showing your name, account income, expenditures, and balance.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HosydSiz1oE3Mtxbd15udEk8shc"><strong style="font-size: 16px;">Self-Employed/Business Owners/Freelancers</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-OoFadV7RloqWWSxibjqu3Lzws7c"><span style="font-size: 16px;">If your source of wealth is derived from business operations, consulting services, or freelance work: </span></div><div class="ace-line ace-line old-record-id-AapXdt00dotpUxxuHd9uU67hspg"><span style="font-size: 16px;"><strong>1. Dividends/Corporate profit distributions:</strong> Dividend resolutions or payment vouchers, bank records showing receipt of funds, the most recent relevant tax filings, and the latest audited company financial statements. </span></div><div class="ace-line ace-line old-record-id-W1dRdmUjeoQPxRxIaEzu8iddsZd"><span style="font-size: 16px;"><strong>2. Freelance income:</strong> The most recent tax return (showing business or self-employment income), bank statements for the most recent three (3) months reflecting income deposits, and supporting documents such as business registration certificates, studio/company incorporation documents, or equivalent proof.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-DEt9d94MsoecJXxa41Nu9lZ3sBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S5gTdxxTioxCAnxBMGFuB2yps32"><span style="font-size: 16px;">If there are other exceptional circumstances where you are unable to provide proof of income, please clearly explain the details when submitting your documentation.</span></div><div class="ace-line ace-line old-record-id-QKeYdWLxiogG9FxtuGmuYruJsDh"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-RQBId6bzGoCLoVxJoAYu2xbEsyH"><span style="font-size: 16px;">1.3.3 Proof of Address</span></h4><div class="ace-line ace-line old-record-id-VrZhd0g4boytUkxde4duB8WzsFh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FpTGdQgTPonLayxQB6vu3FHtsZg"><span style="font-size: 16px;">Please provide a proof of residential address issued within the past six (6) months. The document must clearly display your full name and residential address. Acceptable documents include:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EKDCdkkhOoXM6Wx5VSpupsGWsZg" data-list="bullet"><div><span style="font-size: 16px;">Utility bills: Water, electricity, gas, internet, or other utility bills that clearly show your address.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-HyPzdewpXoKEmdxso25uP7PTsSe" data-list="bullet"><div><span style="font-size: 16px;">Financial documents: Bank statements, credit card statements, bank balance certificates, securities account statements, or other financial documents that display your address.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Sjjfdd6NjoDyC6xfiwWupSJVsHg" data-list="bullet"><div><span style="font-size: 16px;">Government or official documents: Government-issued residency certificates, property tax bills, housing tax statements, household registration residency certificates, or other official tax documents showing your address.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DJHwdHGQrokZRMx5alAuDi33s7b" data-list="bullet"><div><span style="font-size: 16px;">Other documents: Telecommunications bills (mobile phone bills), telecom service contracts, insurance premium statements, or motor vehicle insurance documents.</span></div></li></ul><div class="ace-line ace-line old-record-id-YvVbd5leAo9962xAEUhuvyr9sgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PCI0dh9JlomkDYxLZsYuJtPcsxe"><span style="font-size: 16px;">If you do not have a bill under your own name (e.g., you live with your parents or spouse), please provide your family member's proof of address along with proof of relationship (e.g., household register, marriage certificate) as supporting documentation.</span></div><div class="ace-line ace-line old-record-id-EQLPdbK1oo7RK6xWokKuB5bdsdb"><span style="font-size: 16px;"><br></span></div><p style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260610095434720FWs47Fh9K8m5UV.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 500px;" data-host-from-cloud="true"></p><p><br></p><h4 class="heading-4 ace-line old-record-id-IabUdBhGkoFnq3xgibcuxkCvsX6"><span style="font-size: 16px;">1.3.4 Frequently Asked Questions (FAQ)</span></h4><div class="ace-line ace-line old-record-id-UK0Pd9E0koab8kxe10BupeKCsYe"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-YYGFdys2woSYxcx0ZPcu8HfZsMg"><span style="font-size: 16px;"><strong>Q1: I only have electronic statements and no paper copies. What should I do?</strong>
<strong>A:</strong> You may submit the original electronic statement in PDF format or provide a screenshot. Screenshots must be complete, unedited, and must not be cropped or obscured.</span></div><div class="ace-line ace-line old-record-id-IS2HdExx2ojT2NxlqYyu1kwvsXk"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-WgwBdydz3ouv6yxoOJxucB5UsAg"><span style="font-size: 16px;"><strong>Q2: I do not want to disclose my account balance or unrelated transactions in my bank statement. Can I redact them?</strong>
<strong>A:</strong> Core information must not be redacted, including the account holder's name, account number, key income and expense records, balance records, and dates. If the redacted items relate purely to personal privacy (e.g., minor retail purchases), limited masking may be acceptable provided it does not affect the continuity or integrity of the transaction history. However, we strongly recommend submitting complete documents to improve the likelihood of approval.</span></div><div class="ace-line ace-line old-record-id-KtASd46DmoGUfZxoQigurjBvsFh"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-D97XdShhnoTou5x4nUNuO5bmscc"><span style="font-size: 16px;"><strong>Q3: What if I am unable to provide the required documents?</strong>
<strong>A:</strong> To ensure your account remains fully functional and can continue to be used normally, you must complete the additional verification process and submit the required information to support account verification. If the necessary documentation is not provided, certain features or services may be restricted or temporarily unavailable until verification is completed. In cases where required documentation cannot be submitted, the platform may be unable to complete the compliance review. As a result, account functionality may remain restricted, or the business relationship may be terminated. Once you submit the relevant information, we will review it as soon as possible. If additional documentation is required, we will contact you accordingly.</span></div><div class="ace-line ace-line old-record-id-WN7odoFb3oGG2jxYZsYuBAeBsHb"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-X20Zd4FUNo2DRRx5X05uHZ2Qs7c"><span style="font-size: 16px;"><strong>Q4: I feel uncomfortable providing personal documents and financial details.</strong>
<strong>A:</strong> We understand your concerns regarding the submission of documents such as salary slips and financial records. All personal information and supporting documents you provide are protected by strict security measures and will be used solely for account verification and compliance review purposes. Your information will be handled with the utmost confidentiality.</span></div><div class="ace-line ace-line old-record-id-OUY1dRztWo89AHxsDYoucpO3sjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FzU0dLrWzoNuikxoMWju7gaTsGb"><span style="font-size: 16px;">If you encounter any issues during the submission process, contact MEXC Customer Service for assistance at any time.</span></div><div class="ace-line ace-line old-record-id-L2ildf2ucoaa9TxZWLOuwksUsff"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JFlfdBNjBoUu9xxleQKuSMIWs1c"><strong>2. Document Review & Risk Control Analysis Process</strong></h2><div class="ace-line ace-line old-record-id-Tx2qdS4Y8oTxvYxvCwfukI9Qsjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G7SfdPVofokJiCx9uKhuJUUPsDb"><span style="font-size: 16px;">Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:</span></div><div class="ace-line ace-line old-record-id-KKjbdohmMo2VOgx0grGuppGMsyh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L7sRdT2KDoKms1xVcpBuBWkAs8e"><span style="font-size: 16px;">2.1 Document Review Phase</span></h3><div class="ace-line ace-line old-record-id-ZlPgdSBm1owa9txhJn2u5TZusNu"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NB3jdhmntoiYrAxguwku08Axsuc"><span style="font-size: 16px;">The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.</span></div><div class="ace-line ace-line old-record-id-AvmPdHaZho2rMFxLkvluTacisae"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Mk0wdaRQFo7HGvxuNrMun1WksHh"><span style="font-size: 16px;">You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the <strong>Account Risk Review</strong> section on the official website to track your progress.</span></div><div class="ace-line ace-line old-record-id-IQO3dq8pnostI3x5baOukOQJsEM"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RzWzdAoJYo8TJgxwkOqu1EDJsOb"><span style="font-size: 16px;">2.2 Risk Control Analysis Phase</span></h3><div class="ace-line ace-line old-record-id-FqJGdRcKioAuMcxVUIUuYtdUsth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BXAhdp09do3ETcxELFvu9Rk3s0c"><span style="font-size: 16px;">Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.</span></div><div class="ace-line ace-line old-record-id-Rhb3dTTd4o8X0kxP9m0u57I4sKb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xlahd5RxKorIs8xG5lSuDwQCsUh"><span style="font-size: 16px;">You can view the estimated analysis duration on the <strong>Account Risk Review</strong> page. This timeframe is for reference only and reflects the current system estimate.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GrWFdQsMDoyEJVxCez3ul95PsJf" data-list="bullet"><div><span style="font-size: 16px;">During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-KU4JdUOGgoe6JXxZcluuGtqushd" data-list="bullet"><div><span style="font-size: 16px;">While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Fe0Hdve5XoBK5uxBvkOuixIss9B" data-list="bullet"><div><span style="font-size: 16px;">Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-FSPLdz7TpokP24xPHqluM4Fjseb" data-list="bullet"><div><span style="font-size: 16px;">In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.</span></div></li></ul><div class="ace-line ace-line old-record-id-BeLxd0thlo7v7dxkp5ruQBAIsHb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HcCndzS4foThmlxrPOmuPnK1sU9"><strong>3. Completion of Risk Review & Notification</strong></h2><div class="ace-line ace-line old-record-id-VCaGd9rzJoL4wfxaan8u2GqIskg"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XgnNdapduoWRYIxhHW0urZhLstg"><span style="font-size: 16px;">Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.</span></div><div class="ace-line ace-line old-record-id-A6YNdaA2soYMPoxchKvussrbs5e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BpD8dKCAHorJMfx03TqukpnKsZf"><span style="font-size: 16px;">Reminder:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Nayvd3eX8o4gZzxFA86uvLmjsLg"><span style="font-size: 16px;">1）To safeguard your account security and funds, when you initiate a withdrawal request, the system may require you to complete KYC facial verification based on the actual circumstances. Please follow the on-screen instructions to ensure the withdrawal is processed smoothly.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WcWLd9TkeorHxrxw3IMur1ITsLh"><span style="font-size: 16px;">2）If your account's trading functions remain restricted, such status reflects the conclusion of this risk review. The related restrictions are not eligible for removal at this time.</span></div><div class="ace-line ace-line old-record-id-Bj3cdxDHKo7tkGxE8m0uB43dsxg"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BoKLdBzW6oZ9sxx9bvauBAZosqh"><span style="font-size: 16px;">If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.</span></div><div class="ace-line ace-line old-record-id-GFcndIUzeooAyRxOVIIuCp5Us4f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KM7cdXzRQo57gRxklGZus2CaszG"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Q2CBdPKOeonxUBxtU9bufBWZs6M" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/mexc-user-verification-faq-323897648594387968" style="font-size: 16px;">MEXC User Verification FAQ</a></div></li><li class="ace-line ace-line old-record-id-MTtpd41xsosT0XxCynQuIVMxsrc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/self-service-guide-for-risk-control-removal-information-submission-17827791511329" data-lark-is-custom="true" style="font-size: 16px;">Self-Service Guide For Risk Control Removal Information Submission</a></div></li></ul><div class="ace-line ace-line old-record-id-LgLsdNRmNofCH2xCNQ7uDIqAs2p"><br></div></div>
MEXC User Verification FAQ
<div data-page-id="LmUMdmxicoLJt5x35ytuAohbsIg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-WTqldgev1oIm8Kx3Xm9uWCpxs9P"><span style="font-size: 16px;">To maintain a fair, secure, and stable trading environment, and to protect users and the market from risks caused by unusual activity, MEXC has established and continuously improves its <strong>User Verification system</strong>. This system performs risk checks before certain actions are completed.</span></div><div class="ace-line ace-line old-record-id-X3PXdr7p0oNtN5xSGRHuqyQbsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BXa0d6gzgoiStJxaaXbu523Ssgg"><span style="font-size: 16px;">This guide answers common questions about User Verification and explains how it works to protect your account and ensure a safe trading environment.</span></div><div class="ace-line ace-line old-record-id-HumCdyMvUosqjCxrzfcuH6wAseg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusE9BI8LPzYIjQfBzgjK8Xuf"><strong>1. What is User Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusOvyvy6uoT7oTuG8GoGH71e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K1AVd9KwjoPA1bxzuoRuFhoWsac"><span style="font-size: 16px;">User Verification is a multi-layered risk control mechanism performed by the platform before certain actions are completed, such as trading, placing orders, transferring funds, or participating in events. If the system detects unusual or potentially high-risk activity, additional verification steps may be triggered. This helps prevent potential risks before they can affect your account or the platform. This mechanism does <strong>not target specific users or individual transactions</strong>. Instead, it operates as an automated security safeguard that flags any activity that deviates from normal habits or standard usage patterns.</span></div><div class="ace-line ace-line old-record-id-CG5NdlYXkog3Zsx13aAu9S2Jsvh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ido3dxCucoe7W9xbR91u89aXs1e"><span style="font-size: 16px;">Currently, the MEXC platform processes approximately <strong>6 million actions per day</strong>, with about <strong>2.2% undergoing risk review</strong>. The User Verification system exists to ensure timely protection, especially during fast-paced moments like high-frequency trading.</span></div><div class="ace-line ace-line old-record-id-F7cCdg4BWokIvPxao0auKIPtsQe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusEpFnmCvGqKKk5iUEreRfjh"><strong>2. When Can User Verification Be Triggered?</strong></h2><div class="ace-line ace-line old-record-id-JzVjdDyxdoooiIxkJA3uUAFls5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGX2qdqTh1isZhLNqWDUyIw"><span style="font-size: 16px;">In certain situations, the system may initiate a User Verification process to confirm the authenticity and compliance of an action, ensuring the security of your account and assets. </span></div><div class="ace-line ace-line old-record-id-WOo3d23oVo2xnxx2XBuuZReusKh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MMgqdUXvSoHVKjxJquIuugZ2sKO"><span style="font-size: 16px;">The mechanism primarily focuses on the following scenarios:</span></div><div><table class="ace-table" data-ace-table-col-widths="230;424" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="230"><col width="424"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusS39SMjnV05z5X80AYszwyL"><strong style="font-size: 16px;">Scenario Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuscACcaVYos4qCP8ZmoyIfcg"><strong style="font-size: 16px;">Description</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusx5x25ql0vi9RJa7wJxhBuc"><strong style="font-size: 16px;">Account Security & Compliance Risks</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusLgRpEaov16nGOP4bru1cFh"><span style="font-size: 16px;">Unusual activity detected in your login environment or account usage patterns.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusid5YXjovQGAbtykYVqQ8Jd"><strong style="font-size: 16px;">Collusive or Automated Operations</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusk1ZZSJUHj6YrkzPHnmxK44"><span style="font-size: 16px;">Coordinated multi-account activities or programmatic (bot) trading that may compromise market fairness.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusOR72Md2JwJBI5TCOivn4ug"><strong style="font-size: 16px;">Rule Evasion & Abuse</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusQRZqlJnV5a0tw5bRI0Dwec"><span style="font-size: 16px;">Attempts to bypass platform rules or exploit vulnerabilities to gain unfair advantages.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusOuDHIZov62ky9Jio0tuscL"><strong style="font-size: 16px;">Abnormal Trading Behavior</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxuspFiejwexXRVZ965AyqJTud"><span style="font-size: 16px;">Trading patterns that significantly deviate from your established habits or normal market behavior.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxus9VFnbu8RGqqYekhXtAEZph"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus36IawFmBnvu9BqNGhtIapg"><span style="font-size: 16px;">Based on data from the past year, MEXC has identified over a thousand cases of coordinated group activities, effectively safeguarding a fair and just trading environment.</span></div><div class="ace-line ace-line old-record-id-doxusDO87w8JGuuL8rjQhmRgric"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus7nvWGn7ObxKtMJCJRmhGFc"><strong>3. What Measures May Be Taken During User Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusYU1jodl9Q7u6NmrT7s6Qrd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusx5SyCC9qsl0X9ydHPXtFof"><span style="font-size: 16px;">If potential risks are detected, the platform may implement protective measures depending on the severity of the situation. Common measures include, but are not limited to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusoZa4feE0Gmxva07HqG2xWg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Temporarily restricting</strong> access to certain features or operations</span></div></li><li class="ace-line ace-line old-record-id-doxusOgQ5PrMOZ9NiS3vIpXLPWb" data-list="bullet"><div><span style="font-size: 16px;"><strong>Delaying, verifying, or issuing risk warnings</strong> for specific actions</span></div></li><li class="ace-line ace-line old-record-id-doxusefst9C72WcaxlXudQzmhNO" data-list="bullet"><div><span style="font-size: 16px;">Requesting users to complete <strong>additional security</strong> or <strong>identity verification</strong> steps</span></div></li><li class="ace-line ace-line old-record-id-doxuss5sw20p2JjVhZ92ceFLK7d" data-list="bullet"><div><span style="font-size: 16px;">Conducting <strong>further reviews</strong> of high-risk behaviors</span></div></li></ul><div class="ace-line ace-line old-record-id-L9qOd0zPFo1ROexc7dKugxvasIb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusLtM5KCM6aO4tbyn6OuuXwg"><span style="font-size: 16px;">These measures are typically temporary protective actions. The system dynamically adjusts them based on the current risk status. Once the risk is resolved or the required verification is completed, any restrictions will be lifted automatically.</span></div><div class="ace-line ace-line old-record-id-doxushh2kFxvl236mnvXgINP4wd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxussv6NNoU8CMSmjvZB9o9lGe"><span style="font-size: 16px;">According to platform statistics, activating verification measures can <strong>reduce overall risk levels by approximately 75%</strong>, while the <strong>average resolution time remains within about 1.5 hours</strong>, minimizing the impact on normal platform usage.</span></div><div class="ace-line ace-line old-record-id-doxusk1zKDmP4e8QAOXZJPvaBse"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusGOozg1lEOJB6UERWrsldde"><strong>4. Will User Verification Affect Normal Users?</strong></h2><div class="ace-line ace-line old-record-id-doxusYl9I0QXEBd1pI1lK82nXnc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxussUq1fuvDa58hBa4E0o9gGf"><span style="font-size: 16px;">User Verification is designed to <strong>minimize disruption to legitimate users</strong>. The vast majority of users who use the platform normally will not be affected.</span></div><div class="ace-line ace-line old-record-id-doxust5qPT8squcrlHOffb2oPMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ofx4dFWSTon6E5x3VBTuqClDsce"><span style="font-size: 16px;">If a verification check is triggered due to unusual activity detected by the system, it does <strong>not necessarily mean that you have violated any rules</strong>. In most cases, it is simply a preventive measure taken to protect your account. If you encounter a verification prompt during an operation, simply follow the instructions provided to complete the required verification.</span></div><div class="ace-line ace-line old-record-id-doxusBxpoOxJFySc3TwcSbUmeTZ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BPkwd6OYYoULDhxq2DAudCJLsDc"><span style="font-size: 16px;">Data from the past year shows that <strong>only about 0.3% of normal users were affected</strong> by verification checks. MEXC continues to optimize its risk-control algorithms to reduce false positives and ensure a smooth user experience.</span></div><div class="ace-line ace-line old-record-id-DqCddMAH9on939xlpjPuU57ashf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusp1iARfH56ocdeNVP1H96jb"><strong>5. Why Doesn't the Platform Disclose Specific Verification Rules?</strong></h2><div class="ace-line ace-line old-record-id-doxusdiaiPVNeSx8U3IdbKsRtgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGeAdgIvz0wvQReDx8ZeFtc"><span style="font-size: 16px;">To prevent malicious actors from using public information to bypass security mechanisms, the platform does not disclose specific verification rules, thresholds, or algorithmic logic.</span></div><div class="ace-line ace-line old-record-id-doxusVgdWuPBl3Yut556EIb2Qff"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusiRsAXChd9Rea7lpQqrxXRb"><span style="font-size: 16px;">However, MEXC remains committed to the principles of <strong>fairness, prudence, and continuous improvement</strong>. Verification mechanisms are regularly reviewed and optimized to ensure platform security while fully protecting the legitimate rights and interests of users.</span></div><div class="ace-line ace-line old-record-id-doxusAbiEICKgfq7ceG9zZ7gb5y"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusZbxh8Dg4sA98IBBF6h5tsh"><strong>6. How Can Users Reduce the Chances of Triggering Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusHnIXTqwbBic288VhArBbBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuss9NkCLh8PhtC9QFLt0LRxe"><span style="font-size: 16px;">To reduce the likelihood of triggering unnecessary verification checks, we recommend the following best practices:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Ebw9dbN7ioobRsxzsCCugcZus0G" data-list="bullet"><div><span style="font-size: 16px;"><strong>Complete Your Account Information:</strong> Ensure your KYC verification is fully completed using your own accurate information.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-V8YpdM3Koorl9vxPjfLuyGigsmA" data-list="bullet"><div><span style="font-size: 16px;"><strong>Maintain a Stable Environment:</strong> Avoid frequently switching devices or networks, and refrain from logging in from unfamiliar locations.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WS3GdehNhoH8SqxrcXkulcOcsXd" data-list="bullet"><div><span style="font-size: 16px;"><strong>Follow Platform Rules:</strong> Familiarize yourself with and adhere to all platform terms of service and event guidelines.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-QkrXdAzDmoCHrQxvcRNucui4swe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Trade Normally: </strong>Keep trading activities consistent with your typical usage patterns and investment behavior.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus3xT7Hgf99ERT9PGUZmKuVh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus2tpMr6zaVqjB1m3iWV40nb"><strong>7. What Should I Do If I Have Questions About Verification Measures?</strong></h2><div class="ace-line ace-line old-record-id-doxusWIxdGIFVivcI1Z5WAuM0Jb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GBV9d35ppoctjpxPPscu9tCKscc"><span style="font-size: 16px;">If a verification measure is triggered while using the platform and you have questions about it, you can contact us through the following channels:</span></div><div class="ace-line ace-line old-record-id-ZpBUdQarCoGHKCx63ERuM3whs7c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusqAeBqpwmKaD3ZB98V17TIc"><span style="font-size: 16px;"><strong>1) Self-Service Verification: </strong>Visit our <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> to complete the required verification and resolve the issue instantly.</span></div><div class="ace-line ace-line old-record-id-doxusoQtwJlu7YEaaSt1XaCHUof"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusNd1DNPcWVMHlRRe4cu3VYf"><span style="font-size: 16px;"> *BTN-<strong>User </strong><strong>Verification</strong>&BTNURL=https://www.mexc.com/support/rc-security-verification *</span></div><div class="ace-line ace-line old-record-id-doxusOCQcROaScKg33coAVonCL1"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKvJ24hYjEYrvp8unTD0RYc"><span style="font-size: 16px;"><strong>2) Live Support:</strong> Log in to your account and click the customer service icon to chat with an agent.</span></div><div class="ace-line ace-line old-record-id-doxusUG5iVyzc1FZg2w9QLUakzb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGlLZbEuhaKv075Ao7cqkJf"><span style="font-size: 16px;">Our team will review your situation and provide the assistance you need, ensuring everything remains secure and compliant.</span></div><div class="ace-line ace-line old-record-id-doxus60MEoAN8T55miL4hzDySNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b6cb12ba-0f52-4e37-86e2-955f76cb74bb","height":1282,"width":2936,"currHeight":1282,"currWidth":2936,"natrualHeight":1282,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYaEibD0dGo25xrxpevquay6Lsnb%2F%3Fpreview_type%3D16","file_token":"YaEibD0dGo25xrxpevquay6Lsnb","image_type":"image/png","size":405739,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusxo2Y4IT2nJQyHDItaDdGFg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260313100321815JwCya4mZ0V0NyG.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZYUVpYkQwZEdvMjV4cnhwZXZxdWF5NkxzbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN4bzJZNElUMm5KUXlIREl0YURkR0ZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZYUVpYkQwZEdvMjV4cnhwZXZxdWF5NkxzbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YaEibD0dGo25xrxpevquay6Lsnb/?mount_node_token=doxusxo2Y4IT2nJQyHDItaDdGFg&mount_point=docx_image" data-width="2936" data-height="1282" data-lark-image-uri="drivetoken://YaEibD0dGo25xrxpevquay6Lsnb" data-lark-image-width="2936" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxushEMXk0ykHUPfaJFC8GbW0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI2PbZCNlChniFX6pNeBAhf"><strong>8. How User Verification Safeguards Legitimate Users</strong></h2><div class="ace-line ace-line old-record-id-doxusixeZ035hKyZy3NVPWB0hYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfxKINXDfvGjMQNne6TCF4I"><span style="font-size: 16px;">To better illustrate how User Verification protects users, consider the following scenarios.</span></div><div class="ace-line ace-line old-record-id-doxusnuXzBTBLsKbslEkMDQ62Ae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusenpYfSnNl09UOFBuNbEyCh"><span style="font-size: 16px;">Case 1: Mitigating Market Manipulation, or "Pump and Dump" Schemes</span></h3><div class="ace-line ace-line old-record-id-doxus6RxVQrg0xcUYE7MeYa1vuh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuspTrjgrK0dYL60i7ogtSltg"><span style="font-size: 16px;">In some cases, manipulators may place large orders intended to mislead the market, creating the illusion of strong trading activity. This may encourage other users to buy at inflated prices before the manipulators cancel their orders and sell, causing sharp price drops.</span></div><div class="ace-line ace-line old-record-id-doxusa0nrHRFJZSJNsq7qVirYjg"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-O6jZdnV5LooYPCxrSS6ufKsLsQf"><span style="font-size: 16px;"><strong>How the system protects users:</strong>
MEXC's monitoring systems detect abnormal order patterns in real time. Once suspicious activity is detected, the platform may restrict the trading privileges of related accounts. This helps protect users from entering positions based on misleading market signals and reduces the risk of losses caused by artificial price volatility.</span></div><div class="ace-line ace-line old-record-id-doxusrI3tD8Avkel4tVoFr8RZNe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusiS6QbDqz3k0RqWImyoKOee"><span style="font-size: 16px;">Case 2: Preventing Bot Abuse in Reward Events</span></h3><div class="ace-line ace-line old-record-id-doxush9P3WMEjDk25S3RjLHZqag"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjCqOGW9IcxMEmLrcClYRad"><span style="font-size: 16px;">MEXC frequently hosts trading competitions and token launch events with reward pools designed for genuine users. However, some participants may attempt to use automated scripts or bots to artificially increase trading volume or manipulate rankings, diverting rewards away from legitimate participants.</span></div><div class="ace-line ace-line old-record-id-doxusxqeBKUv0WdmbMIhb15NR1e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ETpUd0NOgo1KdJxansYuOvfcsCd"><strong style="font-size: 16px;">How the system protects users:</strong></div><div class="ace-line ace-line old-record-id-S8DtdToQ3ogT7vxv2O9ufeTzsLe"><span style="font-size: 16px;">By analyzing behavioral patterns, our systems identify non-human activity. We then subject suspicious accounts to additional verification or disqualify them from events. This ensures that rewards are distributed exclusively to authentic traders, preserving the integrity of our promotions and the experience for our community.</span></div><div class="ace-line ace-line old-record-id-doxus1fmEDuD0niU7R96IZAOdfe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusWH55vfbw5KRkN7vxyRiMad"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusl1kUXuhfkP2EpWurhvv5xe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/account-risk-review-guide-17827791523856" style="font-size: 16px;">Account Risk Review Guide</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusQx3q1ZxLf9IyEZXyEq1zEQ"><span style="font-size: 16px;"><br></span></div></div>
Self-Service Guide For Risk Control Removal Information Submission
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal.</div><div> </div><h2>1. Under Which Circumstances Can I Self-Submit Risk Control Information</h2><div>1. When using your account, you are notified that you are under risk control.</div><div>2. Your account functionality is restricted.</div><div> </div><h2>2. How To Fill in the Removal Application</h2><div>1. Log in to your MEXC account and enter the [Help Center] page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751339XgmK9lhU0cadtG.png" width="695" style="max-width:100%;height:auto" /></div><div> </div><p> </p><div>2. Click on [Submit Risk Control Removal Information] to enter the application page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751328zZnVLOXfnq2keL.png" width="661" style="max-width:100%;height:auto" /></div><div> </div><div>3. Click [Apply] to enter the information submission page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751220FLJOoyi657owGe.png" width="640" style="max-width:100%;height:auto" /></div><div> </div><div>4. Follow the on-screen instructions to complete the information filling and document uploading.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751285eRBsLM5FXG0Tcc.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div><div><div>5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.</div><div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104750309sNzyQpYqp6lcvZ.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751082MQjWuxhYLTqmeK.png" width="560" style="max-width:100%;height:auto" /></div><div> </div><div> a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.</div><div> b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the <a href="https://www.mexc.co/support/apply-risk-control">Help Center</a>.</div></div></div></div><div> </div><div>6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751221D1Y5OsImHo9tZc.png" width="540" style="max-width:100%;height:auto" /></div><div>Note:</div><div>1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.</div><div>2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.</div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>MEXC </p><p>1 November 2023</p></div><p> </p>