Dear MEXCers,
Between 18:42 and 19:01 on March 11, 2024 (UTC), MX exhibited abnormal price volatility in spot trading and perpetual futures trading on the platform. This abnormality was caused by a surge in trading volume leading to delayed liquidation, which resulted in position liquidation or losses incurred due to abnormally triggered stop-loss/take-profit orders for some users.
As MEXC has always upheld the principle of "Users First," we will proactively take responsibility for user losses caused by platform issues and compensate the affected users through airdrops. The specific compensation plan is as follows:
| Impact Time Range | Users Eligible for Compensation | Compensation Plan |
| From 18:42 to 19:01 on March 11, 2024 (UTC) | Users whose MX_USDT futures positions were liquidated | Full compensation for liquidation losses + 20 USDT futures bonus |
| Users whose MX_USDT futures positions incurred losses after the triggering of stop-loss/take-profit orders. | Full compensation for the closing losses incurred after the triggering of stop-loss/take-profit orders + 20 USDT futures bonus |
We will airdrop the compensation amount directly to the corresponding users' MEXC accounts within 72 hours. If you have any questions about this plan, please feel free to contact our online customer service, and we will promptly resolve and address any concerns you may have. We sincerely apologize for any inconvenience caused.
MEXC will continue to strive to optimize system performance and provide you with excellent products and higher-quality services. Thank you for your understanding and unwavering support!
MEXC Team
March 14, 2024
