充值常见问题支持：查找关于充值常见问题的解答、指南与帮助 | MEXC 帮助中心

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如何导出充提记录？

2026-08-17 17:36:39

<div data-page-id="Flu9dsLOVogFENxh1ptuyjTTsld" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-PWBVdpBgtoylMkxsD7XuyB8YsMd"><span style="font-size: 16px;">在使用 MEXC 的过程中，有的用户有需求导出 MEXC 账户的个人充值和提现记录，本文将为您详细介绍如何导出充提记录。</span></div><div class="ace-line ace-line old-record-id-RGAfdapLOoyKF5xmUrOueE8Us2c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HQ6IdeaTLowMY4xHzFmuAPIEsqb"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-OKP2dQsmRorQL1xHUbzu3jIPsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Igmed1WZ5oF4EwxU5nBuTayts5b"><span style="font-size: 16px;">您可以在 Web 端的现货账单页面和资金记录页面对充提记录进行导出。</span></div><div class="ace-line ace-line old-record-id-VUGRdivUQoMVNmxMqv1uxQswsYd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KUq1doOrMoVgq1xaksYubFGosLd"><span style="font-size: 16px;">1.1 现货账单页面导出</span></h3><div class="ace-line ace-line old-record-id-LBtIdOaWJoYdYoxVUOMuAKKVs3d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ut1mdLMqYoZ3iwxNC6Euvv2IsKc"><span style="font-size: 16px;">打开 MEXC 官网并登录账号，在导航栏【资产】下点击【现货】。</span></div><div class="ace-line ace-line old-record-id-Ol4DdWep7odXR3xeX6hucxRusSe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5e76b025-9b63-44b8-b9b5-d0a97750fbf0","height":1484,"width":2790,"currHeight":1484,"currWidth":2790,"natrualHeight":1484,"natrualWidth":2790,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYGd3btKKQob7oYxP5aOuv5EKsyh%2F%3Fpreview_type%3D16","file_token":"YGd3btKKQob7oYxP5aOuv5EKsyh","image_type":"image/png","size":646392,"comments":[]}]}" class="image-uploaded gallery old-record-id-Pti0dPaeqohnivxFtxeuU4LKsfb"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=YjM2NzgwN2YzMDk5NWIzN2VhNzFhYjNkZGI3ZTE2ZDdfcUY1bFVPN3FGOTFzc3ZhSEgwNndRT3RodExEcnNyNTBfVG9rZW46WUdkM2J0S0tRb2I3b1l4UDVhT3V2NUVLc3loXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZR2QzYnRLS1FvYjdvWXhQNWFPdXY1RUtzeWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUHRpMGRQYWVxb2huaXZ4RnR4ZXVVNExLc2ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZR2QzYnRLS1FvYjdvWXhQNWFPdXY1RUtzeWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YGd3btKKQob7oYxP5aOuv5EKsyh/?mount_node_token=Pti0dPaeqohnivxFtxeuU4LKsfb&mount_point=docx_image" data-width="2790" data-height="1484" data-lark-image-uri="drivetoken://YGd3btKKQob7oYxP5aOuv5EKsyh" data-lark-image-width="2790" data-lark-image-height="1484" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OuxBdv2QkoXZLHxnUj2uGTWTsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EWyddzBslozFq4xqWqfumHbssDr"><span style="font-size: 16px;">在现货资产页面，点击右侧的【现货账单】。</span></div><div class="ace-line ace-line old-record-id-J6VfdGNqKoAX5CxfmIJujekbsjh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"da073790-33b9-48e8-a484-b0f01881f5b9","height":808,"width":2876,"currHeight":808,"currWidth":2876,"natrualHeight":808,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAC4PbkkwYoj3D3x57GmugqQksQi%2F%3Fpreview_type%3D16","file_token":"AC4PbkkwYoj3D3x57GmugqQksQi","image_type":"image/png","size":122666,"comments":[]}]}" class="image-uploaded gallery old-record-id-Gew2ddCBsoJbdAxry6Sut6slsuf"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=YjI4Y2U1ZjBkYzRkNWMwYzFhMjMyNmZkZjA0ZGU3ZDhfSGVMN3psYnJOY1R6OWNJR3NEZUVjYnVjOW5VY3dtUUhfVG9rZW46QUM0UGJra3dZb2ozRDN4NTdHbXVncVFrc1FpXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBQzRQYmtrd1lvajNEM3g1N0dtdWdxUWtzUWkiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2V3MmRkQ0Jzb0piZEF4cnk2U3V0NnNsc3VmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BQzRQYmtrd1lvajNEM3g1N0dtdWdxUWtzUWkvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AC4PbkkwYoj3D3x57GmugqQksQi/?mount_node_token=Gew2ddCBsoJbdAxry6Sut6slsuf&mount_point=docx_image" data-width="2876" data-height="808" data-lark-image-uri="drivetoken://AC4PbkkwYoj3D3x57GmugqQksQi" data-lark-image-width="2876" data-lark-image-height="808" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-WX9PdNzw2oHWupx6CfcuAm52shb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WEBad2JdVobPQhxz2QHu8hoosRe"><span style="font-size: 16px;">在现货账单页面选择【充提转账】后，点击右侧的【导出】按钮。</span></div><div class="ace-line ace-line old-record-id-NnJ9d4LGmosA3DxBf9huTM07sVe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2a0f3a99-f359-4db3-a6b9-0fdfbf1569ef","height":1374,"width":2868,"currHeight":1374,"currWidth":2868,"natrualHeight":1374,"natrualWidth":2868,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBRf9bnzBNounglx7EJou63gksMd%2F%3Fpreview_type%3D16","file_token":"BRf9bnzBNounglx7EJou63gksMd","image_type":"image/png","size":268276,"comments":[]}]}" class="image-uploaded gallery old-record-id-JWoCdbFrJoMIZexCEgYumLVzsZe"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NzMwNzI5ZGQ5YzZjZjc2MGJlODY3NjhkYTY5MjVlOWVfcUJjaFlrRVZCV1E3S004Y3pBVmNSTXhhTUFDTGdoY1ZfVG9rZW46QlJmOWJuekJOb3VuZ2x4N0VKb3U2M2drc01kXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCUmY5Ym56Qk5vdW5nbHg3RUpvdTYzZ2tzTWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSldvQ2RiRnJKb01JWmV4Q0VnWXVtTFZ6c1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUmY5Ym56Qk5vdW5nbHg3RUpvdTYzZ2tzTWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BRf9bnzBNounglx7EJou63gksMd/?mount_node_token=JWoCdbFrJoMIZexCEgYumLVzsZe&mount_point=docx_image" data-width="2868" data-height="1374" data-lark-image-uri="drivetoken://BRf9bnzBNounglx7EJou63gksMd" data-lark-image-width="2868" data-lark-image-height="1374" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-K1WRdxLQcowA6CxmiFzuio9ts4g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HV50dakqiop3w2xsSINu4vqusyE"><span style="font-size: 16px;">在【业务类型】中选择充提转账，还可进一步选择全部、充提、充提手续费和转账四种不同范围的数据记录，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-Vq8odQDeXof1nxxNoMluKFm0sle"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MB66d2kSDoLfgmxSDb2u54G1sWd"><span style="font-size: 16px;">设置导出记录的【币种】、【方向】和【时间】，选择是否勾选【对文件进行加密】，点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-IHsrdnZYqokyvUxgWYjuqv3BsWe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1d1f44c6-7f5e-4a02-895a-7b50f7b1023e","height":1370,"width":2866,"currHeight":1370,"currWidth":2866,"natrualHeight":1370,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSsaqbfcvvorWFBxDljMuVWvWsTc%2F%3Fpreview_type%3D16","file_token":"SsaqbfcvvorWFBxDljMuVWvWsTc","image_type":"image/png","size":343034,"comments":[]}]}" class="image-uploaded gallery old-record-id-FMgndSxYwoAoC1x2SRBucDw5sud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173620615g129rd9MOfP6Ju.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTc2FxYmZjdnZvcldGQnhEbGpNdVZXdldzVGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRk1nbmRTeFl3b0FvQzF4MlNSQnVjRHc1c3VkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Tc2FxYmZjdnZvcldGQnhEbGpNdVZXdldzVGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SsaqbfcvvorWFBxDljMuVWvWsTc/?mount_node_token=FMgndSxYwoAoC1x2SRBucDw5sud&mount_point=docx_image" data-width="2866" data-height="1370" data-lark-image-uri="drivetoken://SsaqbfcvvorWFBxDljMuVWvWsTc" data-lark-image-width="2866" data-lark-image-height="1370" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TV59d9kGto43czxYnhMu44RWs1e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qj3ddH3UMo4fLvxc4JJu5EnLs2d"><span style="font-size: 16px;">需要注意的是，现货账单记录导出每月有次数限制，请以页面上的显示为准，根据您的具体需求合理安排导出次数，避免频繁操作。如果您要导出的现货账单记录过多时，请尝试分多次导出数据，以避免文件崩溃。</span></div><div class="ace-line ace-line old-record-id-Bpd7dKNAOoBNByxefphuDO34ssg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TtBydQbEzoAPHNxweHgu5zDZsNb"><span style="font-size: 16px;">1.2 资金记录页面导出</span></h3><div class="ace-line ace-line old-record-id-Swjkd3MBkoDE4NxVVgPuLguQs4e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K2GAdOVAnoeCx8xh2KmuZpvlsW4"><span style="font-size: 16px;">除此之外，您还可以在【资金记录】页面选择【充值记录】或【提币记录】，然后进行【导出】。</span></div><div class="ace-line ace-line old-record-id-BrS2d2niUoLumixSQSHuMRudsOb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"eb8e85c8-9bf6-429e-8ee3-8d699526547c","height":1208,"width":2864,"currHeight":1208,"currWidth":2864,"natrualHeight":1208,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FM5jWbdAMfogzT8xsROGudqITskh%2F%3Fpreview_type%3D16","file_token":"M5jWbdAMfogzT8xsROGudqITskh","image_type":"image/png","size":198036,"comments":[]}]}" class="image-uploaded gallery old-record-id-U9lvdez47oWkNexq8HJuCwz5sif"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NWMzMWZmM2RlOWM3YzBmYjQ1NjAwMGUwMTM3NTdkY2NfZENiQ3hRaWRUcUVLdXRNcUkwaklybGc0WERwQTBTbFlfVG9rZW46TTVqV2JkQU1mb2d6VDh4c1JPR3VkcUlUc2toXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNNWpXYmRBTWZvZ3pUOHhzUk9HdWRxSVRza2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTlsdmRlejQ3b1drTmV4cThISnVDd3o1c2lmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NNWpXYmRBTWZvZ3pUOHhzUk9HdWRxSVRza2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/M5jWbdAMfogzT8xsROGudqITskh/?mount_node_token=U9lvdez47oWkNexq8HJuCwz5sif&mount_point=docx_image" data-width="2864" data-height="1208" data-lark-image-uri="drivetoken://M5jWbdAMfogzT8xsROGudqITskh" data-lark-image-width="2864" data-lark-image-height="1208" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QJktdp1JdokAEzxp8iFuMbLCshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-McGNdXY5mo7HfXxDVFUu3HrUsMc"><span style="font-size: 16px;">在【类型】中，包含充值、提币和其他三种不同类型范围，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-CskbdOX4RovCZlxCFpxuyJyysqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-R2VZdlioxoBF94xqw8Iu66e9sge"><span style="font-size: 16px;">设置导出钱包历史的【时间】，选择是否勾选【对文件进行加密】，选择是否勾选【生成后自动发送至邮箱】，您可以【设置文件密码】和接收邮件的【邮箱】（默认是您账号绑定的邮箱），点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-RA6GdFzLlooWfZxg3m6uPxcosOf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"92c9a1da-be13-4bbb-8183-73fa4c9e9c55","height":1346,"width":2866,"currHeight":1346,"currWidth":2866,"natrualHeight":1346,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPAZAbYfpNorooHxwEL0uGretsBg%2F%3Fpreview_type%3D16","file_token":"PAZAbYfpNorooHxwEL0uGretsBg","image_type":"image/png","size":243262,"comments":[]}]}" class="image-uploaded gallery old-record-id-Lf41d9Oc3ovWL7xODVmu1HEks3g"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NDQxMmE5YzJmZTZhZDA1NmRkNDZjZDYyNTBjYmYzM2Zfd3ZXWVgxamxicUhIN0I3T3ZOb0JBT1l0OXVjVUtUY0VfVG9rZW46UEFaQWJZZnBOb3Jvb0h4d0VMMHVHcmV0c0JnXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQQVpBYllmcE5vcm9vSHh3RUwwdUdyZXRzQmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTGY0MWQ5T2Mzb3ZXTDd4T0RWbXUxSEVrczNnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QQVpBYllmcE5vcm9vSHh3RUwwdUdyZXRzQmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/PAZAbYfpNorooHxwEL0uGretsBg/?mount_node_token=Lf41d9Oc3ovWL7xODVmu1HEks3g&mount_point=docx_image" data-width="2866" data-height="1346" data-lark-image-uri="drivetoken://PAZAbYfpNorooHxwEL0uGretsBg" data-lark-image-width="2866" data-lark-image-height="1346" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NQJOde034oyBxYx4u52u6bposvg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q8IldqpUQok9jRxZcoguJr2lspd"><span style="font-size: 16px;">同样要注意，资金记录导出每月也有次数限制，请以页面上的显示为准，根据您的具体需求合理安排导出次数，避免频繁操作。如果您要导出的记录过多时，请尝试分多次导出数据，以避免文件崩溃。</span></div><div class="ace-line ace-line old-record-id-ZQ7jdloXLodb9ExdzEHuUuopsGf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-H9gadrOzgorMTextnFWuOiWtsmh"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-DaS3dDPjdo9759xmP9KukH9ksdg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QBFNd5AAaouGKfxA7gEuO7vnsvh"><span style="font-size: 16px;">打开 MEXC App 并登录账号，点击左上角的【个人头像】按钮，选择【交易记录】，点击【充值/提币】。</span></div><div class="ace-line ace-line old-record-id-V8CjdzoAmoa0HYxgvrKuLjWks0b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"22eac64b-aee7-4904-ba59-ac7bf0747a30","height":2155,"width":3132,"currHeight":2155,"currWidth":3132,"natrualHeight":2155,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCHBtbOJxho1bWQx8QkduuYemstg%2F%3Fpreview_type%3D16","file_token":"CHBtbOJxho1bWQx8QkduuYemstg","image_type":"image/png","size":1317192,"comments":[]}]}" class="image-uploaded gallery old-record-id-Pd3odFIVFolzQKxXF7RuxOM7sOd"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NWJlM2ZlODliODRkOTIxZGZhYjJkZmMzM2Y2ZjE0ODBfVXAxdG85bEpid2JLa1h1WkxGbDF5aEgyUG9BTWRCUFdfVG9rZW46Q0hCdGJPSnhobzFiV1F4OFFrZHV1WWVtc3RnXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDSEJ0Yk9KeGhvMWJXUXg4UWtkdXVZZW1zdGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUGQzb2RGSVZGb2x6UUt4WEY3UnV4T003c09kIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DSEJ0Yk9KeGhvMWJXUXg4UWtkdXVZZW1zdGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CHBtbOJxho1bWQx8QkduuYemstg/?mount_node_token=Pd3odFIVFolzQKxXF7RuxOM7sOd&mount_point=docx_image" data-width="3132" data-height="2155" data-lark-image-uri="drivetoken://CHBtbOJxho1bWQx8QkduuYemstg" data-lark-image-width="3132" data-lark-image-height="2155" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DWGkdJhedoSMTGx3Na6uq0Husyd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KuxgdGuuBomRtKxlX04ubOvgsMe"><span style="font-size: 16px;">在现货记录页面，选择【资金记录】，点击右上角的导出按钮。在资金记录导出页面点击【+新建导出】。</span></div><div class="ace-line ace-line old-record-id-MgsMdD3s7oUvtJx1jRIuRcKPsUg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-A2ewdCM3Colwdrx3MQWuP5j4sIb"><span style="font-size: 16px;">【记录类型】中包含充值记录、提币记录和其他记录，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-Cwfody70BohuUlxF4ibuFkgesvc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EYcsdewrTopuCnxanCsurIHssyb"><span style="font-size: 16px;">设置导出记录的【时间段】，选择是否勾选【对文件进行加密】，选择是否勾选【生成后自动发送至邮箱】，点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-BE7GdoNjloeeoaxWWVHuodlJs8c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f3285b70-0663-455f-9878-f7acf9350295","height":2160,"width":3129,"currHeight":2160,"currWidth":3129,"natrualHeight":2160,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FC80wbJk1KoPhONxXwsHuE7beskf%2F%3Fpreview_type%3D16","file_token":"C80wbJk1KoPhONxXwsHuE7beskf","image_type":"image/png","size":839106,"comments":[]}]}" class="image-uploaded gallery old-record-id-BoVudpxcBoUBKGxa9uounjJbsBN"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=ZDYyOTZmNzdlY2FjMjVlNmFmZTcwOGRjNzVmZjZhNDlfTm5HMHZsRk9hcHY3aUI2bEpyc21ya1RRbkE0ZGU1djRfVG9rZW46Qzgwd2JKazFLb1BoT054WHdzSHVFN2Jlc2tmXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDODB3YkprMUtvUGhPTnhYd3NIdUU3YmVza2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQm9WdWRweGNCb1VCS0d4YTl1b3Vuakpic0JOIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DODB3YkprMUtvUGhPTnhYd3NIdUU3YmVza2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/C80wbJk1KoPhONxXwsHuE7beskf/?mount_node_token=BoVudpxcBoUBKGxa9uounjJbsBN&mount_point=docx_image" data-width="3129" data-height="2160" data-lark-image-uri="drivetoken://C80wbJk1KoPhONxXwsHuE7beskf" data-lark-image-width="3129" data-lark-image-height="2160" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-GwwVdGOEGoyYnSxi7yauNnH8sAe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Brh4dNSBbotEEFxcnKIunpv6slh"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-D4pYdhnoKo5Rjhxj8NDuIIGrsOf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">如何使用 MEXC 账号数据导出功能</a></div></li><li class="ace-line ace-line old-record-id-Wb2ldwD1IoaJWGxxhDjuyI4lsrc" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">如何导出合约历史仓位数据</a></div></li><li class="ace-line ace-line old-record-id-N3VFdnjnGogWStxBkafumxGXsof" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">如何导出 MEXC 合约订单记录</a></div></li><li class="ace-line ace-line old-record-id-NwkhdYi02oYdGbx1VH6u7IKtsNf" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 导出合约盈亏分析</a></div></li></ul><div class="ace-line ace-line old-record-id-NdY6dBSoyov6X3xbZ9uuaYvHsKf"><span style="font-size: 16px;"><br></span></div></div>

什么是加密货币充值未到账？

2026-08-05 11:07:39

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 加密货币充值未到账功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 加密货币充值未到账常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 加密货币充值未到账需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过 21 天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的充值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

如何填写加密货币充值未到账表单

2026-08-05 10:37:01

<div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260525132809973URk2dmKF1sWxcs.mp4" style="max-width: 100%; height: auto; display: block; margin-left: auto; margin-right: auto;"></video></p><div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><strong>1. 如何填写加密货币充值未到账表单</strong></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">加密货币充值未到账</a>】按钮。</span></div><div class="ace-line ace-line old-record-id-ONaudQmeGornmnxDBbVuYEwbsZg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-FrZwdIo0yoXKNPx066bujFTas4d"><span style="font-size: 16px;">*BTN-<strong>加密货币充值未到账</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a></u>*</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e228dbf2-299d-413c-a6fa-ca4b6b4dadea","height":1434,"width":2934,"currHeight":1434,"currWidth":2934,"natrualHeight":1434,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVPujbcPpMo5eeSxwQ6YuoRSJsHd%2F%3Fpreview_type%3D16","file_token":"VPujbcPpMo5eeSxwQ6YuoRSJsHd","image_type":"image/png","size":321617,"comments":[]}]}" class="image-uploaded gallery old-record-id-J5Wpd8AEYoRPEAxxu42uVHDws1b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625272Rskre0G7YF1Lp1.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJWUHVqYmNQcE1vNWVlU3h3UTZZdW9SU0pzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSjVXcGQ4QUVZb1JQRUF4eHU0MnVWSER3czFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9WUHVqYmNQcE1vNWVlU3h3UTZZdW9SU0pzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VPujbcPpMo5eeSxwQ6YuoRSJsHd/?mount_node_token=J5Wpd8AEYoRPEAxxu42uVHDws1b&mount_point=docx_image" data-width="2934" data-height="1434" data-lark-image-uri="drivetoken://VPujbcPpMo5eeSxwQ6YuoRSJsHd" data-lark-image-width="2934" data-lark-image-height="1434" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-size: 16px;">根据页面显示加密货币充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3b1d7d90-49cb-437a-9ff0-d4ef77b145a3","height":1392,"width":2938,"currHeight":1392,"currWidth":2938,"natrualHeight":1392,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFRJjbA5OEovySVxKDGYur6dysgc%2F%3Fpreview_type%3D16","file_token":"FRJjbA5OEovySVxKDGYur6dysgc","image_type":"image/png","size":374212,"comments":[]}]}" class="image-uploaded gallery old-record-id-JrZsdKdKsoBnhyxIk4huaKNZsSf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625328QP6RDYmibu79vB.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGUkpqYkE1T0VvdnlTVnhLREdZdXI2ZHlzZ2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSnJac2RLZEtzb0JuaHl4SWs0aHVhS05ac1NmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GUkpqYkE1T0VvdnlTVnhLREdZdXI2ZHlzZ2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FRJjbA5OEovySVxKDGYur6dysgc/?mount_node_token=JrZsdKdKsoBnhyxIk4huaKNZsSf&mount_point=docx_image" data-width="2938" data-height="1392" data-lark-image-uri="drivetoken://FRJjbA5OEovySVxKDGYur6dysgc" data-lark-image-width="2938" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-size: 16px;">填写所需要的材料，以页面显示为准。如充值网络、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-size: 16px;">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f14213e7-7449-474a-bff8-bf5fe2229ddd","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKApMbrCH1oRHFpxcedsuuVArsUg%2F%3Fpreview_type%3D16","file_token":"KApMbrCH1oRHFpxcedsuuVArsUg","image_type":"image/png","size":387778,"comments":[]}]}" class="image-uploaded gallery old-record-id-KkxqdSUuBo4rRMxdU0CupRozsYY"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626173g2DzC28P8i0nmY.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLQXBNYnJDSDFvUkhGcHhjZWRzdXVWQXJzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiS2t4cWRTVXVCbzRyUk14ZFUwQ3VwUm96c1lZIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LQXBNYnJDSDFvUkhGcHhjZWRzdXVWQXJzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KApMbrCH1oRHFpxcedsuuVArsUg/?mount_node_token=KkxqdSUuBo4rRMxdU0CupRozsYY&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://KApMbrCH1oRHFpxcedsuuVArsUg" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-size: 16px;">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-size: 16px;"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-size: 16px;"><strong>2）充值网络</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网络。如您无法确认充值网络，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-size: 16px;"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-size: 16px;"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-size: 16px;"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"19354a6e-a39c-425f-84e8-824f44eaa9c8","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWo6dbdUfwoSPdaxDCtPuLOkIsFf%2F%3Fpreview_type%3D16","file_token":"Wo6dbdUfwoSPdaxDCtPuLOkIsFf","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051036253273Eosalr3B5JxG5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVGNoQ2R1TzM3b1VSRVZ4cDRyeHVNWk4xc3RoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wo6dbdUfwoSPdaxDCtPuLOkIsFf/?mount_node_token=TchCduO37oUREVxp4rxuMZN1sth&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://Wo6dbdUfwoSPdaxDCtPuLOkIsFf" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-size: 16px;">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b0becc2e-513c-4275-8a4e-8c5f8f335433","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHmfTbUez3otgkex1ZkDu3k7isOd%2F%3Fpreview_type%3D16","file_token":"HmfTbUez3otgkex1ZkDu3k7isOd","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626296Mix5VUQ41WQqSD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1FucGQ1ZTBEb2dEc0Z4czY2bnVnU0pKc2FoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HmfTbUez3otgkex1ZkDu3k7isOd/?mount_node_token=OQnpd5e0DogDsFxs66nugSJJsah&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HmfTbUez3otgkex1ZkDu3k7isOd" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3dc0aad1-1507-4a2b-bac3-ee674435fc77","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPg9QbnsB6oWq79xWrWKu4ljMsnb%2F%3Fpreview_type%3D16","file_token":"Pg9QbnsB6oWq79xWrWKu4ljMsnb","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625378H4XSafrUhKjyZI.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWEY4dWROT2tyb3d0NWR4QjhTVXVaazV1c2xkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pg9QbnsB6oWq79xWrWKu4ljMsnb/?mount_node_token=XF8udNOkrowt5dxB8SUuZk5usld&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://Pg9QbnsB6oWq79xWrWKu4ljMsnb" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1b18382e-1da6-43bb-ac3d-76bf2c8d4cf7","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSvJWbOtUBoEtgnx6n7fuCJjesLc%2F%3Fpreview_type%3D16","file_token":"SvJWbOtUBoEtgnx6n7fuCJjesLc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051036253227ORwDrA78XHEJX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVjFyZWRIU09Hb3JwOGF4NTJ6NHVvV2wxc0VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SvJWbOtUBoEtgnx6n7fuCJjesLc/?mount_node_token=V1redHSOGorp8ax52z4uoWl1sEg&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://SvJWbOtUBoEtgnx6n7fuCJjesLc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-size: 16px;">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c0ba6b9d-bb91-4304-a315-b1236675424f","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7TSbEcTRoE2skxTNRBuwuHosDh%2F%3Fpreview_type%3D16","file_token":"P7TSbEcTRoE2skxTNRBuwuHosDh","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626147NpXfN66IvDwhq9.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRkk0emRNQVFzb3ZoOGR4VGs1bXVtTjdSczI0Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7TSbEcTRoE2skxTNRBuwuHosDh/?mount_node_token=FI4zdMAQsovh8dxTk5mumN7Rs24&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://P7TSbEcTRoE2skxTNRBuwuHosDh" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3693df20-4903-4ed7-b4e2-cee94fde157c","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHJ1Yb456YoD9g1xVfUpunNMZsFK%2F%3Fpreview_type%3D16","file_token":"HJ1Yb456YoD9g1xVfUpunNMZsFK","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625620J2bZisTdVbjLgp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05Kc2RkbnkzbzYzbXp4dDRSSHVXSFJjc1RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HJ1Yb456YoD9g1xVfUpunNMZsFK/?mount_node_token=WNJsddny3o63mzxt4RHuWHRcsTf&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://HJ1Yb456YoD9g1xVfUpunNMZsFK" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"88ea7ddf-209d-4342-ac5e-be609f24f2ba","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSSfCb3NV6o5mq5x5ijUubuYPs3f%2F%3Fpreview_type%3D16","file_token":"SSfCb3NV6o5mq5x5ijUubuYPs3f","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626041pEuQGeCDSblhsh.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTUtsTGRRZkxPb1VBMDN4ekNhQXVSZTAzczdnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SSfCb3NV6o5mq5x5ijUubuYPs3f/?mount_node_token=MKlLdQfLOoUA03xzCaAuRe03s7g&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SSfCb3NV6o5mq5x5ijUubuYPs3f" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-size: 16px;">1.4 补充资料填写</span></h3><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-size: 16px;">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f" data-list="bullet"><div><span style="font-size: 16px;">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-size: 16px;">需要注意的是，充值 MEXC 不支持币种及充值至 MEXC 热钱包地址两种情况，仅支持原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"66da15a3-b65c-45cc-a3f3-34e427ac5905","height":1072,"width":2128,"currHeight":1072,"currWidth":2128,"natrualHeight":1072,"natrualWidth":2128,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOZvcbq76oonij6xeeBluCEupsDg%2F%3Fpreview_type%3D16","file_token":"OZvcbq76oonij6xeeBluCEupsDg","image_type":"image/png","size":268926,"comments":[]}]}" class="image-uploaded gallery old-record-id-Hh0Vde0JCoHtBLxLTPIuO9DOsXd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626054t4MmJUUZ6ZOWLN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPWnZjYnE3Nm9vbmlqNnhlZUJsdUNFdXBzRGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSGgwVmRlMEpDb0h0Qkx4TFRQSXVPOURPc1hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PWnZjYnE3Nm9vbmlqNnhlZUJsdUNFdXBzRGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OZvcbq76oonij6xeeBluCEupsDg/?mount_node_token=Hh0Vde0JCoHtBLxLTPIuO9DOsXd&mount_point=docx_image" data-width="2128" data-height="1072" data-lark-image-uri="drivetoken://OZvcbq76oonij6xeeBluCEupsDg" data-lark-image-width="2128" data-lark-image-height="1072" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-size: 16px;">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7fdfb229-cad0-42b1-a48d-0ec7bd8d86cf","height":1084,"width":2048,"currHeight":1084,"currWidth":2048,"natrualHeight":1084,"natrualWidth":2048,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FE5KcbDOmXoGVg3xGZt3uc5lXsrg%2F%3Fpreview_type%3D16","file_token":"E5KcbDOmXoGVg3xGZt3uc5lXsrg","image_type":"image/png","size":326884,"comments":[]}]}" class="image-uploaded gallery old-record-id-LxsudxlSuoOsTBxNnUAukIvtsPh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625354QCKurTwB4VJ9mM.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFNUtjYkRPbVhvR1ZnM3hHWnQzdWM1bFhzcmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHhzdWR4bFN1b09zVEJ4Tm5VQXVrSXZ0c1BoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FNUtjYkRPbVhvR1ZnM3hHWnQzdWM1bFhzcmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/E5KcbDOmXoGVg3xGZt3uc5lXsrg/?mount_node_token=LxsudxlSuoOsTBxNnUAukIvtsPh&mount_point=docx_image" data-width="2048" data-height="1084" data-lark-image-uri="drivetoken://E5KcbDOmXoGVg3xGZt3uc5lXsrg" data-lark-image-width="2048" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-S4IgdTERqoLIaYxK6euuDjNQstd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BC81dSk6BobPnvx5yfOuEQgisOh"><strong>2. 处理手续费和预计完成时间说明</strong></h2><div class="ace-line ace-line old-record-id-XiMAdOfQZoXgZQx13ZeuXiJLsyb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IKg9dH132oaljDxpJc6uVFzSs2c"><strong style="font-size: 16px;">充值问题类型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EBMBdox2DogAIHxo4DCucLoPs9g"><strong style="font-size: 16px;">费用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kgf6d85VvoCLHLxkYRXuZnCdsre"><strong style="font-size: 16px;">处理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mq2wd3NJgotI4cxFRkDuKhUIsWh"><strong style="font-size: 16px;">处理时效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AzTMd6o8hocvd1xLAtLuXKzisac"><span style="font-size: 16px;">充值到热钱包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Y37Ud5K5foi5FHxXsqCuOwY2sjc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UGntdZEQQoiL6qxNeJEuCVoisgg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JSK5dcjTvogO3Dx0F7duVey1s2c"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IgnQdtWQ7o7QMjxbKi1uaL5lslb"><span style="font-size: 16px;">充值未填/填错 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JgM5dMVK1o70CAx1BCQu9515stb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YHA9doAi3oaPpfxTmRbu6oojsBg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZwcodSXKZoDM6QxY0k6uXY1xsze"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VAZHdwOmfoYpKBxYkoduOC68sKP"><span style="font-size: 16px;">充值不支持币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NpSMdT1ProLKWsxe0GVuYyrPsVb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FXw2dDmj3oazYCx8LHZumHUvsqe"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-B345dpRNUoaj3DxmfuauKb8DsEd"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Wh1sdZ6L1oc8ZhxuDNcuoqFgsQe"><span style="font-size: 16px;">使用不支持网络进行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GUbSd5Zz3oogWTxEovpu3sVts6d"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OJbadMT9zoVDxxxmFVluG00nsjd"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OQqldmernoSHaMxS5q3uXJeQsqg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sbn7dYFeToNrQHxQfyXuf0yZsmg"><span style="font-size: 16px;">充值禁止充值币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDFNdcqV2ol5p1xRKddu4ChyshA"><span style="font-size: 16px;">根据链上 Gas fee 动态调整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Uk5ndL5arosymjxKkwsu8aXpsYf"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X3NZdYJ46o7cMQxrJTyulKo7sfb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Als5dCISEoyYkExLAdYuCsQvs9g"><span style="font-size: 16px;">支持的币种/网络正常充值未入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LLRBdP730o4yNBx4TmOu5v9Esge"><span style="font-size: 16px;">免费</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SMcCdd9KYogok1xwloEuDXf9sUX"><span style="font-size: 16px;">入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GzDLdUf4Bo4632xshj3ulC0Nsnh"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AsK9djL9RocsC8xKdEouLB2wsOg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情况，请以客服实际处理方案为准。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-H1xDdsjkqoioI3xULc5uVz6Gsq1"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DO68do0FooYo5gx5l48uNO7Vsig"><strong>3. 如何支付手续费</strong></h2><div class="ace-line ace-line old-record-id-UFAhdTCwAox327xFKyCuA9yisb4"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iq7OdlVwvoIRXwxB5yTuYQ20sCh"><span style="font-size: 16px;">手续费金额以您前端页面显示的实际金额为准。提交补充资料后，系统将自动从您的现货账户中冻结对应金额的手续费，无需手动支付。</span></div><div class="ace-line ace-line old-record-id-Y6JjdZvFTokZsExbSDhu6S3rsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AmHTdSXHNohKLmx6eP6uRXcrsyh"><span style="font-size: 16px;">为确保手续费能够顺利划扣，请您提前在现货账户中预留足够数量的 USDT。若您的现货账户 USDT 余额不足，将无法成功提交，补足余额后方可继续操作。</span></div><div class="ace-line ace-line old-record-id-XeGQd30tpopT8WxzgcYuxkJ5sEu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxfLdoZHdokqmXxTLnNuvCPfsib"><span style="font-size: 16px;">如有任何疑问，欢迎随时联系在线客服。</span></div><div class="ace-line ace-line old-record-id-Ktdcd8FPEoeBIhxXhBEu0Oi4sBd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GlHfdtDZLox7NKx3PzAuAvA7sNb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XLQSdSAeGojVe0xoRyYuTn0TsQg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是加密货币充值未到账</a></div></li><li class="ace-line ace-line old-record-id-YvAhdWUwfo3shTxD2HouYHoXsdd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-UMwwdbsW7omifQxhKIBuEqpXsUg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-P2aQdPqgooM3XQx8IwUuGMd1snb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-BlQwdyxTooKaYSxWRyWuW25ysNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-KUJFdPf8Wo3CyzxYeH1uDnMRsKe"><span style="font-size: 16px;"><br></span></div></div></div>

MEXC 关于充值未上线数字资产的风险提示

2026-07-20 13:32:51

<div data-page-id="ZHmCdAq19osJOsxe4JuufocbsHg" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OKXydF5BoobTbAxKO3bueHzRsKg"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-IRZNdBnTBoEOjaxySR2uf5wjsWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KMhcd1b4eovDBlxm9G4uBSXpsjg"><span style="font-size: 16px;">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/announcements">公告</a>为准。</span></div><div class="ace-line ace-line old-record-id-D1YUd9qdsoNQIGxeT87ug1Lvsfc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJaudOFLNoxonCxXhS9uW1czs2F"><strong>充值遇到问题</strong></h2><div class="ace-line ace-line old-record-id-XAfgdPUBko0fNlxoWMYuVRrdsDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O7ySdLCPmolIPjxBEIqunWpWspb"><span style="font-size: 16px;">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-T9I1dLMuMoH5Qhxw3Psuu8D6s0f" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单，客服团队将协助您尝试找回资产；</span></div></li><li class="ace-line ace-line old-record-id-H5BVdsZgWoDM9OxVk29uJfvmszh" data-list="bullet"><div><span style="font-size: 16px;">阅读《<a href="https://www.mexc.com/support/articles/360020367791" data-lark-is-custom="true">充值未到账解决指南</a>》，了解更多充值相关问题的解决办法。</span></div></li></ul><div class="ace-line ace-line old-record-id-TZ7tdgAPNoKyTjxnWgXu3WQKsdW"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RDy4d92WnoKbYdxps1wut1mfs0J"><strong>需要协助</strong></h2><div class="ace-line ace-line old-record-id-MFtydsVM5oJb3xxdNVSuOh4LsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QozNdRKDiovmtNxOROGuc4rZsJc"><span style="font-size: 16px;">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><div class="ace-line ace-line old-record-id-OgePdBXXqowFGixXKtWuuYNqsee"><span style="font-size: 16px;">1）点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div><div class="ace-line ace-line old-record-id-OS2CdneBrofkvoxxHkauotO7skb"><span style="font-size: 16px;">2）通过工单中心提交咨询：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QULWdVJjyozDPHxgi0QuUXrlsBh" data-list="bullet"><div><span style="font-size: 16px;">Web：首页底部资源中心类目下【提交咨询】→【<a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">工单中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-D5HqdN6FdoB6uLxb60VuB2TQsvh" data-list="bullet"><div><span style="font-size: 16px;">App：首页快捷按键区域 →【更多】→ 服务类目下【提交申请】→【工单中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-WUI8dlFQgo5i7txzv9kuzyjasSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-R4hCdgRnqoB61Vxy7ZOuWxRTsFL"><span style="font-size: 16px;">*BTN-<strong>工单中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-WOfrdv4KBogDr7xfBliuT9M9s9f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QzITdnYl1o2JCDx6JdLuc4xHsAe"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a> 将竭诚为您服务。</span></div><div class="ace-line ace-line old-record-id-AfcSdLgnIoffNpxVSqfuR5DSsZg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CLgud7SHzo39svxIumRutEtEsGf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HwnddoEryos4GExY7eBud0Ogskg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Ldt7dOY2FodH6CxMWn5uUAMJsxf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-NmvedRLb3oReUux26BjuLZJ6s7c" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-T3svdaF2qoozpOxjLbru1C9ksTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">资金证明文件要求说明</a></div></li><li class="ace-line ace-line old-record-id-Q9ZfdgdUZouchcxwRu0u8MzPsNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li></ul><div class="ace-line ace-line old-record-id-RGVxdBRipoRvEhxY1qruY6fcsjf"><span style="font-size: 16px;"><br></span></div></div>

错误充值常见情况及解决方法

2026-06-22 13:35:31

<div data-page-id="WqgedfQihojheFxjhfCuGAfIsle" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-HNs3d7N9Uo0pgtxZHJMudwZWshe"><strong>1. 什么是充值了 MEXC 不支持的代币？</strong></h2><div class="ace-line ace-line old-record-id-LfY3dtGhfoJ5bBxzJJHuC43ds7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HQYUd9kO1oEefqx4clVugX2UsYd"><span style="font-size: 16px;">MEXC 仅对平台支持的币种和其所对应的区块网络的充值支持自动入账。若您在无意中将不支持的币种或使用了不支持的区块网络进行充值，MEXC 将协助您手动取回资产，并收取一定费用。</span></div><div class="ace-line ace-line old-record-id-AfbIdxVEPoXEz4xeZkpu67F8sch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jzc4djJKIoGXb1xDdVAuUOztsLd"><span style="font-size: 16px;">注：一些特定币种/网络可能不支持找回。</span></div><div class="ace-line ace-line old-record-id-RSyJdvArhosHyMxpisDuFq6ns8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MVUUdlZfgoj7Vhx0jUkuW9E9syt"><strong>2. 充值 MEXC 不支持的代币案例展示</strong></h2><div class="ace-line ace-line old-record-id-Eo3Cdj3vhoCtD6xCsAAuaH5Hstf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GLWDdkjb7ohr4oxb9R3uiLeKsHf"><span style="font-size: 16px;">2.1 充值不支持或已下架的加密货币</span></h3><div class="ace-line ace-line old-record-id-OpJkdQyipohk3UxhBk0u4DPasth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IPRyd8IgmoBRkuxlRDLuKRIaskg"><span style="font-size: 16px;">为更好地配合项目方的运营调整，MEXC 会不定期对部分币种进行升级、迁移或更换合约，并停止支持旧合约代币的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支持的旧合约代币进行充值，相关资产将无法到账，且可能无法找回。</strong></span></div><div class="ace-line ace-line old-record-id-MFTndmpQ2oIFvkxwpfAu1z4Hsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XqfddUYYPo3xZvxKqIPuwHGdsAe"><span style="font-size: 16px;">为避免造成资产损失，请您在充值前务必注意以下事项：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XufydrLVhod9mlxCn9Lu9UKFsad" data-list="bullet"><div><span style="font-size: 16px;"><strong>核对合约地址</strong>：确认转出方与接收方所对应的代币合约地址完全一致，切勿仅凭币种名称或代号判断。</span></div></li><li class="ace-line ace-line old-record-id-UcSBdZvsgouZMixr4SOulhenszg" data-list="bullet"><div><span style="font-size: 16px;"><strong>确认币种状态</strong>：在 MEXC 官网查询目标币种当前是否支持充值，以及所支持的合约版本。</span></div></li><li class="ace-line ace-line old-record-id-IzeLdMn5EoP9GkxeaFjuQQmSs5c" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑问，及时咨询</strong>：若您对代币合约地址或币种状态存在任何不确定，请第一时间联系 MEXC 在线客服核实，确认无误后再发起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-FeoydQkhzogPg1xrpz4ufnkRsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qhj7dbSCXoXEobxvaRuu2p95sHf"><span style="font-size: 16px;"><strong>温馨提示</strong>：加密货币转账具有不可逆性，错误充值已下架或不支持的币种通常无法追回，请您务必谨慎操作。</span></div><div class="ace-line ace-line old-record-id-DdNadm3gPoBsbrxeUmmuhUX6sog"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ad208611-415b-4924-a4c7-d4329f59f94d","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLoKFb5Yl4oF4LQx70bPufN9Nsbg%2F%3Fpreview_type%3D16","file_token":"LoKFb5Yl4oF4LQx70bPufN9Nsbg","image_type":"image/png","size":345787,"comments":[]}]}" class="image-uploaded gallery old-record-id-S2GBdqusYoJoFFxyDZxunrQqsvf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606221335032724sfskh4wtx4sve.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMb0tGYjVZbDRvRjRMUXg3MGJQdWZOOU5zYmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUzJHQmRxdXNZb0pvRkZ4eURaeHVuclFxc3ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Mb0tGYjVZbDRvRjRMUXg3MGJQdWZOOU5zYmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LoKFb5Yl4oF4LQx70bPufN9Nsbg/?mount_node_token=S2GBdqusYoJoFFxyDZxunrQqsvf&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://LoKFb5Yl4oF4LQx70bPufN9Nsbg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-S1UsdTHwfo9frJxGeD5uKWxtslG"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Wn8idEslRoAHszxyOSeuXP9WsVd"><span style="font-size: 16px;">2.2 使用不支持的区块网络进行充值</span></h3><div class="ace-line ace-line old-record-id-Vy8Od3U5ooJLbxxqJyiuX4A4seq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UzPMd7E0io01LdxMIiJuJ1CBsUd"><span style="font-size: 16px;">部分稳定币（如 USDC、USDT 等）会在多条区块链网络上发行对应代币。<strong>虽然 MEXC 已上线该币种，但并不代表支持其在所有网络上的充值</strong>。若您选择了 MEXC 不支持的网络进行充值，资产将无法到账，且可能面临找回困难的风险。</span></div><div class="ace-line ace-line old-record-id-HslMdMPP1oFY8bxF0sRuNUILs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bl81deQB7obAjZxvPKBuo5ZOsDg"><span style="font-size: 16px;"><strong>典型示例</strong>：用户使用 FTM（Fantom）网络转入 USDC，但 MEXC 目前并不支持 USDC-FTM 网络的充值，因此该笔资产不会入账。对于这种情况。请您充值前务必先确认发出方与到账方的网络一致。</span></div><div class="ace-line ace-line old-record-id-VZVAdzbyko7P1GxWucQuBHipsPe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYUlV6YmtzR2ZvZ2N1cXhrMFNMdWtsRVlzamciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT3ZwQmRwOGlqb2pGWmd4N05uZXVnem44c3NjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YUlV6YmtzR2ZvZ2N1cXhrMFNMdWtsRVlzamcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XRUzbksGfogcuqxk0SLuklEYsjg/?mount_node_token=OvpBdp8ijojFZgx7Nneugzn8ssc&mount_point=docx_image" data-width="2936" data-height="1402" data-lark-image-uri="drivetoken://XRUzbksGfogcuqxk0SLuklEYsjg" data-lark-image-width="2936" data-lark-image-height="1402" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Fn7JdQiDrorH07x5F0IuyJuZsFh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Ypiod9okLofAYfx0JSruElHNs5g"><strong>3. 我该怎么做？</strong></h2><div class="ace-line ace-line old-record-id-EJiwdlXMNoA7CNxVmPyuvuDzsMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zxwxd2QOjoVcLVxUfdfuxf62sOh"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-PuPtd5awLoYcqHxEnGhuiIadsrF"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YUmMdeP7DoRbL0xj4vzubzoFshg"><strong>4. 所需材料补充说明</strong></h2><div class="ace-line ace-line old-record-id-T5JpdOSWbo5tmUxbGawuC2CFsjf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFzTd0scloO1haxfUBHuGk9Qsob"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-JVAWdlap0oHH38xF18guQLRxsYb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WC3vd4hSnoLeXOxIrG3uOgF2smb"><strong>5. 条款与规则</strong></h2><div class="ace-line ace-line old-record-id-UnXrdmbDZo8tfExjeRPuSvgAsEf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MZKWdYGMmovIJXx4tTluj1Ojs1c"><span style="font-size: 16px;">1）MEXC 将尽一切努力帮助您追回资产，但由于区块链网络的复杂性，我们无法保证在所有情况下都能 100% 追回您的资产。</span></div><div class="ace-line ace-line old-record-id-QM0odKpxQo3xUix3zVVuk5xtsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XYnTdqLh4ouxrGxMaAuuQqeCsKe"><span style="font-size: 16px;">2）找回资金需额外技术和人力支持，会收取一定手续费。具体费用请以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-KRoSdQ9E5oSDJuxJK9iuKceEsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Oi05dscR5onLfJxCOCxuinJ2sDb"><span style="font-size: 16px;">3）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。请留意审核结果通知。</span></div><div class="ace-line ace-line old-record-id-XpuIdN9oGoFxa1xx0NguTuRUsVf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PluPddizuo3mC1xPJ42uM7WZsig"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KMPtdsHMUoD8cnxSfnCuVs81sEg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-KGgfd0IrhoyN0XxkuqEumnKXsib" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-V9CodHR9mo3Mhnxu5NSuJA5bszd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-IENCdE89MolF72xZ8mmu3VAPsmh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-QnvSdjDlioh94ixlD7DuEmZ3sNg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/错填标签（Memo/Tag）找回申请指南</a></div></li></ul><div class="ace-line ace-line old-record-id-KHNOdPdB0oHZnox7AQpuTcDfsFg"><span style="font-size: 16px;"><br></span></div></div>

资金证明文件要求说明

2026-06-22 13:32:33

<div data-page-id="Cah2dBbAaovlSSx0RePuz1Rgser" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-CeSddmIdIojpnPxfEaCudTNkszf"><strong>哪些情况可能需要提供资金证明文件？</strong></h2><div class="ace-line ace-line old-record-id-LKMpdv82RoHreaxn8BTuEbR2sLg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M0gpdPZXhoFq6XxAx2au1brZsnh"><span style="font-size: 16px;">当您从 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">提币</a>至其他平台被退回，需要协助将资金入账至您的 MEXC 账户时，我们可能会要求您提供相关资金来源证明或资金退回证明。</span></div><div class="ace-line ace-line old-record-id-AF0wdzMbVoEhMuxpF43u425HsLd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-MPsUdf7UUoAf5fxoSkHuCiIDs9g"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-PQRUd8iBFoVEPixQaNiuoV8bsed"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NFvmdkF6wo7299xwTK2ukPSHsye"><strong>资金证明文件有什么要求？</strong></h2><div class="ace-line ace-line old-record-id-XH7mdVvDWoll0LxfDPVuoqQSsbe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CLQndKFOCo3gfPxwLyEu2moPsVb"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。</span></div><p><br></p><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f7ff8841-08e8-476a-b973-751b11bba3de","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPOhtbDCP8oan9sxMKUsuDYDNswc%2F%3Fpreview_type%3D16","file_token":"POhtbDCP8oan9sxMKUsuDYDNswc","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZIZXdkBYAoc4m7xkGFouDFkxskd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133213842r5LmMWQJRaA0I4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQT2h0YkRDUDhvYW45c3hNS1VzdURZRE5zd2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWklaWGRrQllBb2M0bTd4a0dGb3VERmt4c2tkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QT2h0YkRDUDhvYW45c3hNS1VzdURZRE5zd2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/POhtbDCP8oan9sxMKUsuDYDNswc/?mount_node_token=ZIZXdkBYAoc4m7xkGFouDFkxskd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://POhtbDCP8oan9sxMKUsuDYDNswc" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Re3ldNDKUoGSMBxmlABuOnN7smf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LIMgdqFGaoh5l9xMTeOuOdTFshf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ZsNddBpHooY66rxwibgu1OcosSe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-PJVkdwxszodG4axqW5SuVmQWs6N" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-XMAVdNkeso5CIIxy3d3u7x0cs9E" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-BDnSdbKhzosaqnxVBM3uDohPsjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-F3g0dpbA7o3u4OxpWNtu6qR8s0W" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li></ul></div>

充值未到账解决指南

2026-06-08 10:44:22

<div data-page-id="CSpVdrPJLoVnc0xZkZbuD0bms0g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><strong>1. 确认充值通道开放状态</strong></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-size: 16px;">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-size: 16px;">关于充提暂停，您还可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><strong>2. 确认区块网络状态</strong></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-size: 16px;">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-size: 16px;">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-size: 16px;">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"627ab724-4677-434e-b2ee-8feb4393ce36","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDrZbbJ01Ao6tO0xN0CKuoBJDsUe%2F%3Fpreview_type%3D16","file_token":"DrZbbJ01Ao6tO0xN0CKuoBJDsUe","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026060810433496561VbXUX1PsFE2U.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJDU3BWZHJQSkxvVm5jMHhaa1pidUQwYm1zMGciLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiRHJaYmJKMDFBbzZ0TzB4TjBDS3VvQkpEc1VlIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo1MTI5NTksInNjYWxlIjoxLCJ3aWR0aCI6MjkyNiwiaGVpZ2h0IjoxMzY2LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJEclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlJadWROVHNab2g0Tzd4cW9CZnVodEU2c2liIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DrZbbJ01Ao6tO0xN0CKuoBJDsUe/?mount_node_token=NRZudNTsZoh4O7xqoBfuhtE6sib&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://DrZbbJ01Ao6tO0xN0CKuoBJDsUe" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-size: 16px;">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"484bfa37-4c6c-422a-a6c3-f0a34876a0d6","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWAUubhTLkoNFWhxdhCMuo1CnsUd%2F%3Fpreview_type%3D16","file_token":"WAUubhTLkoNFWhxdhCMuo1CnsUd","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334750sh7smvWMfStFAc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUnlRYWRiaG1qb2ViS094aHAwWnV0bElrc1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WAUubhTLkoNFWhxdhCMuo1CnsUd/?mount_node_token=RyQadbhmjoebKOxhp0ZutlIksZe&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://WAUubhTLkoNFWhxdhCMuo1CnsUd" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><strong>3. 确认区块确认数</strong></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-size: 16px;">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-size: 16px;">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-size: 16px;">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-size: 16px;">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-size: 16px;">如果您想详细了解区块确认数相关内容，您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1a2da67b-aa7c-4570-9418-053efa234e5e","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDq2obBDY7oUwgbxVHVuuepFjskb%2F%3Fpreview_type%3D16","file_token":"Dq2obBDY7oUwgbxVHVuuepFjskb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334234w2uZLjW6HGooJx.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTdVRGRUT1Y5b1EzcmV4N2JHbXVaOXBCc2ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dq2obBDY7oUwgbxVHVuuepFjskb/?mount_node_token=U7UDdTOV9oQ3rex7bGmuZ9pBsff&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://Dq2obBDY7oUwgbxVHVuuepFjskb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><strong>4. 查看账号内是否有充值记录</strong></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-size: 16px;">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-size: 16px;">如果账号内没有相关的充值记录，您可以点击填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><strong>5. 其他常见充值未到账解决指南</strong></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-size: 16px;">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-size: 16px;">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"278e9f40-40b4-4ddd-ad61-b338e82c8ffc","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFiNObA9gDoYp5Kxj7GvubUexs0d%2F%3Fpreview_type%3D16","file_token":"FiNObA9gDoYp5Kxj7GvubUexs0d","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334947oHskXuKZSzBCRP.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSE54WWRsYVN1b0I3V0h4OW5Td3VXYVhmc3o1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FiNObA9gDoYp5Kxj7GvubUexs0d/?mount_node_token=HNxYdlaSuoB7WHx9nSwuWaXfsz5&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://FiNObA9gDoYp5Kxj7GvubUexs0d" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-size: 16px;">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-size: 16px;"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-size: 16px;">请您尽快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4394c148-aae5-4776-b77a-d1792eed5776","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNeYWbeBbsoq6LWxvvWvuJhPvsJh%2F%3Fpreview_type%3D16","file_token":"NeYWbeBbsoq6LWxvvWvuJhPvsJh","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026060810433453886yLOOjqgF7tph.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQzdsN2RWMkJrb2p4Zjd4UUNOaXUwZ3ZIczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NeYWbeBbsoq6LWxvvWvuJhPvsJh/?mount_node_token=C7l7dV2Bkojxf7xQCNiu0gvHs2e&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NeYWbeBbsoq6LWxvvWvuJhPvsJh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-size: 16px;">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-size: 16px;"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75c83f34-a9cd-45a8-80fc-3bd4e2ccc303","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDh9ebvStOowL7UxnfyRuVfVksJg%2F%3Fpreview_type%3D16","file_token":"Dh9ebvStOowL7UxnfyRuVfVksJg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334961Y93fbHOmx3OLee.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0RQUWRqWGpib2ZiUFd4bUIwS3UzZzJ1c01nIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dh9ebvStOowL7UxnfyRuVfVksJg/?mount_node_token=WDPQdjXjbofbPWxmB0Ku3g2usMg&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://Dh9ebvStOowL7UxnfyRuVfVksJg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-size: 16px;">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-size: 16px;">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、TON、ATOM 等。若填写未填/错填导致充值未到账，请提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-size: 16px;">关于更多 Memo/Tag 介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"89fa848d-bdff-483a-a2ab-9bc03720ae87","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWdzlbl3NNoSn6JxtyzPuGonzsWc%2F%3Fpreview_type%3D16","file_token":"Wdzlbl3NNoSn6JxtyzPuGonzsWc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104333986BnOrP2SXq2y2Mr.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQXBpMWQycFZ3b3dzdlV4OE4zN3VCQ1JTc2dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wdzlbl3NNoSn6JxtyzPuGonzsWc/?mount_node_token=Api1d2pVwowsvUx8N37uBCRSsgd&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://Wdzlbl3NNoSn6JxtyzPuGonzsWc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-size: 16px;">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-size: 16px;">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-size: 16px;">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-ZyWqdtRdho1543xOYzQuzviMsGb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UTuudR9JToa3vHxbYzMu4SfbsNe"><span style="font-size: 16px;">5.7 同哈希批量转账</span></h3><div class="ace-line ace-line old-record-id-YYcadojp5oZnLJxpi6Jusfbvsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMhTdWXroo6Fzsxt0qKuNaSksby"><span style="font-size: 16px;">若同一个区块链交易哈希（TxHash）中有多笔转账，包含多个接收地址，即 “一对多”转账，可能导致您的充值未完全到账。</span></div><div class="ace-line ace-line old-record-id-Kzdld23fgovhlrx5Mo0uBpMEsZd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TPgWdLuW3oijW1x5OXeuC4NQs2Q"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Oc4mdhB7foxklaxW2OTulXzwsJe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUy0dqVh0o7aYexHdYlueedHsFh"><span style="font-size: 16px;">请注意：若同一笔 TxID 下存在多笔充值，您在提交表单时需在 TxID 后添加冒号【:】和数字【99999999】，格式：TXID:99999999（添加后缀是为了区分同一 TxID 的多次提交记录，不影响实际业务处理）。</span></div><div class="ace-line ace-line old-record-id-ZDBrdvtceoWO0lxWboouamwZsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Py3JdhcVPoKPPRxnUxquxqGIs9b"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JCj6d1o7qoAsc6xc9gMu8ar4sne" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是充值未到账申请找回</a></div></li><li class="ace-line ace-line old-record-id-EjgpdVMFso6y8jxYkswuP2Hysoc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-DtYpd8NtSoQHfoxNl4euXqjosCh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-NpbkdfZuEoq1GYxR0tmuRV57scg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-VU9IdOL1LoKiFkxB3L3uW2Y6sTd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul></div>

未填/错填标签（Memo/Tag）找回申请指南

2026-04-20 09:54:13

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些加密货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 XRP、ATOM 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><br></div></div>

充值提现到账问题

2025-10-01 11:47:38

<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充提未到账通常由以下原因造成：区块链网络确认延迟、充值标签填写错误、收款地址不正确、提现状态未完成或平台处理延迟。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多常见问题，欢迎您阅读：</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</span></a></div></li></ul><div> </div></div>

什么是预入账

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

1
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如何导出充提记录？

2026-08-17 17:36:39

<div data-page-id="Flu9dsLOVogFENxh1ptuyjTTsld" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-PWBVdpBgtoylMkxsD7XuyB8YsMd"><span style="font-size: 16px;">在使用 MEXC 的过程中，有的用户有需求导出 MEXC 账户的个人充值和提现记录，本文将为您详细介绍如何导出充提记录。</span></div><div class="ace-line ace-line old-record-id-RGAfdapLOoyKF5xmUrOueE8Us2c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HQ6IdeaTLowMY4xHzFmuAPIEsqb"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-OKP2dQsmRorQL1xHUbzu3jIPsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Igmed1WZ5oF4EwxU5nBuTayts5b"><span style="font-size: 16px;">您可以在 Web 端的现货账单页面和资金记录页面对充提记录进行导出。</span></div><div class="ace-line ace-line old-record-id-VUGRdivUQoMVNmxMqv1uxQswsYd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KUq1doOrMoVgq1xaksYubFGosLd"><span style="font-size: 16px;">1.1 现货账单页面导出</span></h3><div class="ace-line ace-line old-record-id-LBtIdOaWJoYdYoxVUOMuAKKVs3d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ut1mdLMqYoZ3iwxNC6Euvv2IsKc"><span style="font-size: 16px;">打开 MEXC 官网并登录账号，在导航栏【资产】下点击【现货】。</span></div><div class="ace-line ace-line old-record-id-Ol4DdWep7odXR3xeX6hucxRusSe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5e76b025-9b63-44b8-b9b5-d0a97750fbf0","height":1484,"width":2790,"currHeight":1484,"currWidth":2790,"natrualHeight":1484,"natrualWidth":2790,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYGd3btKKQob7oYxP5aOuv5EKsyh%2F%3Fpreview_type%3D16","file_token":"YGd3btKKQob7oYxP5aOuv5EKsyh","image_type":"image/png","size":646392,"comments":[]}]}" class="image-uploaded gallery old-record-id-Pti0dPaeqohnivxFtxeuU4LKsfb"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=YjM2NzgwN2YzMDk5NWIzN2VhNzFhYjNkZGI3ZTE2ZDdfcUY1bFVPN3FGOTFzc3ZhSEgwNndRT3RodExEcnNyNTBfVG9rZW46WUdkM2J0S0tRb2I3b1l4UDVhT3V2NUVLc3loXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZR2QzYnRLS1FvYjdvWXhQNWFPdXY1RUtzeWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUHRpMGRQYWVxb2huaXZ4RnR4ZXVVNExLc2ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZR2QzYnRLS1FvYjdvWXhQNWFPdXY1RUtzeWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YGd3btKKQob7oYxP5aOuv5EKsyh/?mount_node_token=Pti0dPaeqohnivxFtxeuU4LKsfb&mount_point=docx_image" data-width="2790" data-height="1484" data-lark-image-uri="drivetoken://YGd3btKKQob7oYxP5aOuv5EKsyh" data-lark-image-width="2790" data-lark-image-height="1484" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OuxBdv2QkoXZLHxnUj2uGTWTsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EWyddzBslozFq4xqWqfumHbssDr"><span style="font-size: 16px;">在现货资产页面，点击右侧的【现货账单】。</span></div><div class="ace-line ace-line old-record-id-J6VfdGNqKoAX5CxfmIJujekbsjh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"da073790-33b9-48e8-a484-b0f01881f5b9","height":808,"width":2876,"currHeight":808,"currWidth":2876,"natrualHeight":808,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAC4PbkkwYoj3D3x57GmugqQksQi%2F%3Fpreview_type%3D16","file_token":"AC4PbkkwYoj3D3x57GmugqQksQi","image_type":"image/png","size":122666,"comments":[]}]}" class="image-uploaded gallery old-record-id-Gew2ddCBsoJbdAxry6Sut6slsuf"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=YjI4Y2U1ZjBkYzRkNWMwYzFhMjMyNmZkZjA0ZGU3ZDhfSGVMN3psYnJOY1R6OWNJR3NEZUVjYnVjOW5VY3dtUUhfVG9rZW46QUM0UGJra3dZb2ozRDN4NTdHbXVncVFrc1FpXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="eyJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImF1dGhvciI6Ijc0MDI0NzE2MTkwODEyNzMzNDkiLCJpbWFnZSI6eyJ0b2tlbiI6IkFDNFBia2t3WW9qM0QzeDU3R211Z3FRa3NRaSIsInNjYWxlIjoxLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibnVtVG9BdHRyaWIiOm51bGwsIm5leHROdW0iOjB9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX0sIm1pbWVUeXBlIjoiaW1hZ2UvcG5nIiwic2l6ZSI6MTIyNjY2LCJ3aWR0aCI6Mjg3NiwiaGVpZ2h0Ijo4MDgsIm5hbWUiOiJzY3JlZW5zaG90LTIwMjQwNjA3LTEyMDQ0OC5wbmcifSwiYXJlYV9jb21tZW50cyI6bnVsbCwidHlwZSI6ImltYWdlIiwiaGlkZGVuIjpmYWxzZSwiYWxpZ24iOiJjZW50ZXIiLCJwYXJlbnRfaWQiOiJGbHU5ZHNMT1ZvZ0ZFTnhoMXB0dXlqVFRzbGQifQ==" data-suite="eyJmaWxlVG9rZW4iOiJBQzRQYmtrd1lvajNEM3g1N0dtdWdxUWtzUWkiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2V3MmRkQ0Jzb0piZEF4cnk2U3V0NnNsc3VmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BQzRQYmtrd1lvajNEM3g1N0dtdWdxUWtzUWkvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AC4PbkkwYoj3D3x57GmugqQksQi/?mount_node_token=Gew2ddCBsoJbdAxry6Sut6slsuf&mount_point=docx_image" data-width="2876" data-height="808" data-lark-image-uri="drivetoken://AC4PbkkwYoj3D3x57GmugqQksQi" data-lark-image-width="2876" data-lark-image-height="808" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-WX9PdNzw2oHWupx6CfcuAm52shb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WEBad2JdVobPQhxz2QHu8hoosRe"><span style="font-size: 16px;">在现货账单页面选择【充提转账】后，点击右侧的【导出】按钮。</span></div><div class="ace-line ace-line old-record-id-NnJ9d4LGmosA3DxBf9huTM07sVe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2a0f3a99-f359-4db3-a6b9-0fdfbf1569ef","height":1374,"width":2868,"currHeight":1374,"currWidth":2868,"natrualHeight":1374,"natrualWidth":2868,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBRf9bnzBNounglx7EJou63gksMd%2F%3Fpreview_type%3D16","file_token":"BRf9bnzBNounglx7EJou63gksMd","image_type":"image/png","size":268276,"comments":[]}]}" class="image-uploaded gallery old-record-id-JWoCdbFrJoMIZexCEgYumLVzsZe"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NzMwNzI5ZGQ5YzZjZjc2MGJlODY3NjhkYTY5MjVlOWVfcUJjaFlrRVZCV1E3S004Y3pBVmNSTXhhTUFDTGdoY1ZfVG9rZW46QlJmOWJuekJOb3VuZ2x4N0VKb3U2M2drc01kXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCUmY5Ym56Qk5vdW5nbHg3RUpvdTYzZ2tzTWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSldvQ2RiRnJKb01JWmV4Q0VnWXVtTFZ6c1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUmY5Ym56Qk5vdW5nbHg3RUpvdTYzZ2tzTWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BRf9bnzBNounglx7EJou63gksMd/?mount_node_token=JWoCdbFrJoMIZexCEgYumLVzsZe&mount_point=docx_image" data-width="2868" data-height="1374" data-lark-image-uri="drivetoken://BRf9bnzBNounglx7EJou63gksMd" data-lark-image-width="2868" data-lark-image-height="1374" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-K1WRdxLQcowA6CxmiFzuio9ts4g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HV50dakqiop3w2xsSINu4vqusyE"><span style="font-size: 16px;">在【业务类型】中选择充提转账，还可进一步选择全部、充提、充提手续费和转账四种不同范围的数据记录，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-Vq8odQDeXof1nxxNoMluKFm0sle"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MB66d2kSDoLfgmxSDb2u54G1sWd"><span style="font-size: 16px;">设置导出记录的【币种】、【方向】和【时间】，选择是否勾选【对文件进行加密】，点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-IHsrdnZYqokyvUxgWYjuqv3BsWe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1d1f44c6-7f5e-4a02-895a-7b50f7b1023e","height":1370,"width":2866,"currHeight":1370,"currWidth":2866,"natrualHeight":1370,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSsaqbfcvvorWFBxDljMuVWvWsTc%2F%3Fpreview_type%3D16","file_token":"SsaqbfcvvorWFBxDljMuVWvWsTc","image_type":"image/png","size":343034,"comments":[]}]}" class="image-uploaded gallery old-record-id-FMgndSxYwoAoC1x2SRBucDw5sud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173620615g129rd9MOfP6Ju.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTc2FxYmZjdnZvcldGQnhEbGpNdVZXdldzVGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRk1nbmRTeFl3b0FvQzF4MlNSQnVjRHc1c3VkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Tc2FxYmZjdnZvcldGQnhEbGpNdVZXdldzVGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SsaqbfcvvorWFBxDljMuVWvWsTc/?mount_node_token=FMgndSxYwoAoC1x2SRBucDw5sud&mount_point=docx_image" data-width="2866" data-height="1370" data-lark-image-uri="drivetoken://SsaqbfcvvorWFBxDljMuVWvWsTc" data-lark-image-width="2866" data-lark-image-height="1370" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TV59d9kGto43czxYnhMu44RWs1e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qj3ddH3UMo4fLvxc4JJu5EnLs2d"><span style="font-size: 16px;">需要注意的是，现货账单记录导出每月有次数限制，请以页面上的显示为准，根据您的具体需求合理安排导出次数，避免频繁操作。如果您要导出的现货账单记录过多时，请尝试分多次导出数据，以避免文件崩溃。</span></div><div class="ace-line ace-line old-record-id-Bpd7dKNAOoBNByxefphuDO34ssg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TtBydQbEzoAPHNxweHgu5zDZsNb"><span style="font-size: 16px;">1.2 资金记录页面导出</span></h3><div class="ace-line ace-line old-record-id-Swjkd3MBkoDE4NxVVgPuLguQs4e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K2GAdOVAnoeCx8xh2KmuZpvlsW4"><span style="font-size: 16px;">除此之外，您还可以在【资金记录】页面选择【充值记录】或【提币记录】，然后进行【导出】。</span></div><div class="ace-line ace-line old-record-id-BrS2d2niUoLumixSQSHuMRudsOb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"eb8e85c8-9bf6-429e-8ee3-8d699526547c","height":1208,"width":2864,"currHeight":1208,"currWidth":2864,"natrualHeight":1208,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FM5jWbdAMfogzT8xsROGudqITskh%2F%3Fpreview_type%3D16","file_token":"M5jWbdAMfogzT8xsROGudqITskh","image_type":"image/png","size":198036,"comments":[]}]}" class="image-uploaded gallery old-record-id-U9lvdez47oWkNexq8HJuCwz5sif"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NWMzMWZmM2RlOWM3YzBmYjQ1NjAwMGUwMTM3NTdkY2NfZENiQ3hRaWRUcUVLdXRNcUkwaklybGc0WERwQTBTbFlfVG9rZW46TTVqV2JkQU1mb2d6VDh4c1JPR3VkcUlUc2toXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNNWpXYmRBTWZvZ3pUOHhzUk9HdWRxSVRza2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTlsdmRlejQ3b1drTmV4cThISnVDd3o1c2lmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NNWpXYmRBTWZvZ3pUOHhzUk9HdWRxSVRza2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/M5jWbdAMfogzT8xsROGudqITskh/?mount_node_token=U9lvdez47oWkNexq8HJuCwz5sif&mount_point=docx_image" data-width="2864" data-height="1208" data-lark-image-uri="drivetoken://M5jWbdAMfogzT8xsROGudqITskh" data-lark-image-width="2864" data-lark-image-height="1208" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QJktdp1JdokAEzxp8iFuMbLCshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-McGNdXY5mo7HfXxDVFUu3HrUsMc"><span style="font-size: 16px;">在【类型】中，包含充值、提币和其他三种不同类型范围，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-CskbdOX4RovCZlxCFpxuyJyysqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-R2VZdlioxoBF94xqw8Iu66e9sge"><span style="font-size: 16px;">设置导出钱包历史的【时间】，选择是否勾选【对文件进行加密】，选择是否勾选【生成后自动发送至邮箱】，您可以【设置文件密码】和接收邮件的【邮箱】（默认是您账号绑定的邮箱），点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-RA6GdFzLlooWfZxg3m6uPxcosOf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"92c9a1da-be13-4bbb-8183-73fa4c9e9c55","height":1346,"width":2866,"currHeight":1346,"currWidth":2866,"natrualHeight":1346,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPAZAbYfpNorooHxwEL0uGretsBg%2F%3Fpreview_type%3D16","file_token":"PAZAbYfpNorooHxwEL0uGretsBg","image_type":"image/png","size":243262,"comments":[]}]}" class="image-uploaded gallery old-record-id-Lf41d9Oc3ovWL7xODVmu1HEks3g"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NDQxMmE5YzJmZTZhZDA1NmRkNDZjZDYyNTBjYmYzM2Zfd3ZXWVgxamxicUhIN0I3T3ZOb0JBT1l0OXVjVUtUY0VfVG9rZW46UEFaQWJZZnBOb3Jvb0h4d0VMMHVHcmV0c0JnXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQQVpBYllmcE5vcm9vSHh3RUwwdUdyZXRzQmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTGY0MWQ5T2Mzb3ZXTDd4T0RWbXUxSEVrczNnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QQVpBYllmcE5vcm9vSHh3RUwwdUdyZXRzQmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/PAZAbYfpNorooHxwEL0uGretsBg/?mount_node_token=Lf41d9Oc3ovWL7xODVmu1HEks3g&mount_point=docx_image" data-width="2866" data-height="1346" data-lark-image-uri="drivetoken://PAZAbYfpNorooHxwEL0uGretsBg" data-lark-image-width="2866" data-lark-image-height="1346" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NQJOde034oyBxYx4u52u6bposvg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q8IldqpUQok9jRxZcoguJr2lspd"><span style="font-size: 16px;">同样要注意，资金记录导出每月也有次数限制，请以页面上的显示为准，根据您的具体需求合理安排导出次数，避免频繁操作。如果您要导出的记录过多时，请尝试分多次导出数据，以避免文件崩溃。</span></div><div class="ace-line ace-line old-record-id-ZQ7jdloXLodb9ExdzEHuUuopsGf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-H9gadrOzgorMTextnFWuOiWtsmh"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-DaS3dDPjdo9759xmP9KukH9ksdg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QBFNd5AAaouGKfxA7gEuO7vnsvh"><span style="font-size: 16px;">打开 MEXC App 并登录账号，点击左上角的【个人头像】按钮，选择【交易记录】，点击【充值/提币】。</span></div><div class="ace-line ace-line old-record-id-V8CjdzoAmoa0HYxgvrKuLjWks0b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"22eac64b-aee7-4904-ba59-ac7bf0747a30","height":2155,"width":3132,"currHeight":2155,"currWidth":3132,"natrualHeight":2155,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCHBtbOJxho1bWQx8QkduuYemstg%2F%3Fpreview_type%3D16","file_token":"CHBtbOJxho1bWQx8QkduuYemstg","image_type":"image/png","size":1317192,"comments":[]}]}" class="image-uploaded gallery old-record-id-Pd3odFIVFolzQKxXF7RuxOM7sOd"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=NWJlM2ZlODliODRkOTIxZGZhYjJkZmMzM2Y2ZjE0ODBfVXAxdG85bEpid2JLa1h1WkxGbDF5aEgyUG9BTWRCUFdfVG9rZW46Q0hCdGJPSnhobzFiV1F4OFFrZHV1WWVtc3RnXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDSEJ0Yk9KeGhvMWJXUXg4UWtkdXVZZW1zdGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUGQzb2RGSVZGb2x6UUt4WEY3UnV4T003c09kIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DSEJ0Yk9KeGhvMWJXUXg4UWtkdXVZZW1zdGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CHBtbOJxho1bWQx8QkduuYemstg/?mount_node_token=Pd3odFIVFolzQKxXF7RuxOM7sOd&mount_point=docx_image" data-width="3132" data-height="2155" data-lark-image-uri="drivetoken://CHBtbOJxho1bWQx8QkduuYemstg" data-lark-image-width="3132" data-lark-image-height="2155" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DWGkdJhedoSMTGx3Na6uq0Husyd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KuxgdGuuBomRtKxlX04ubOvgsMe"><span style="font-size: 16px;">在现货记录页面，选择【资金记录】，点击右上角的导出按钮。在资金记录导出页面点击【+新建导出】。</span></div><div class="ace-line ace-line old-record-id-MgsMdD3s7oUvtJx1jRIuRcKPsUg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-A2ewdCM3Colwdrx3MQWuP5j4sIb"><span style="font-size: 16px;">【记录类型】中包含充值记录、提币记录和其他记录，选择您要导出的数据范围。</span></div><div class="ace-line ace-line old-record-id-Cwfody70BohuUlxF4ibuFkgesvc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EYcsdewrTopuCnxanCsurIHssyb"><span style="font-size: 16px;">设置导出记录的【时间段】，选择是否勾选【对文件进行加密】，选择是否勾选【生成后自动发送至邮箱】，点击【生成】导出充提记录。</span></div><div class="ace-line ace-line old-record-id-BE7GdoNjloeeoaxWWVHuodlJs8c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f3285b70-0663-455f-9878-f7acf9350295","height":2160,"width":3129,"currHeight":2160,"currWidth":3129,"natrualHeight":2160,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FC80wbJk1KoPhONxXwsHuE7beskf%2F%3Fpreview_type%3D16","file_token":"C80wbJk1KoPhONxXwsHuE7beskf","image_type":"image/png","size":839106,"comments":[]}]}" class="image-uploaded gallery old-record-id-BoVudpxcBoUBKGxa9uounjJbsBN"><img src="https://l7jipx1bfq.larksuite.com/space/api/box/stream/download/asynccode/?code=ZDYyOTZmNzdlY2FjMjVlNmFmZTcwOGRjNzVmZjZhNDlfTm5HMHZsRk9hcHY3aUI2bEpyc21ya1RRbkE0ZGU1djRfVG9rZW46Qzgwd2JKazFLb1BoT054WHdzSHVFN2Jlc2tmXzE3ODY5NTkzNzU6MTc4Njk2Mjk3NV9WNA&add_watermark=true&scene_type=CCM" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDODB3YkprMUtvUGhPTnhYd3NIdUU3YmVza2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQm9WdWRweGNCb1VCS0d4YTl1b3Vuakpic0JOIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DODB3YkprMUtvUGhPTnhYd3NIdUU3YmVza2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/C80wbJk1KoPhONxXwsHuE7beskf/?mount_node_token=BoVudpxcBoUBKGxa9uounjJbsBN&mount_point=docx_image" data-width="3129" data-height="2160" data-lark-image-uri="drivetoken://C80wbJk1KoPhONxXwsHuE7beskf" data-lark-image-width="3129" data-lark-image-height="2160" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-GwwVdGOEGoyYnSxi7yauNnH8sAe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Brh4dNSBbotEEFxcnKIunpv6slh"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-D4pYdhnoKo5Rjhxj8NDuIIGrsOf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">如何使用 MEXC 账号数据导出功能</a></div></li><li class="ace-line ace-line old-record-id-Wb2ldwD1IoaJWGxxhDjuyI4lsrc" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">如何导出合约历史仓位数据</a></div></li><li class="ace-line ace-line old-record-id-N3VFdnjnGogWStxBkafumxGXsof" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">如何导出 MEXC 合约订单记录</a></div></li><li class="ace-line ace-line old-record-id-NwkhdYi02oYdGbx1VH6u7IKtsNf" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 导出合约盈亏分析</a></div></li></ul><div class="ace-line ace-line old-record-id-NdY6dBSoyov6X3xbZ9uuaYvHsKf"><span style="font-size: 16px;"><br></span></div></div>

什么是加密货币充值未到账？

2026-08-05 11:07:39

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 加密货币充值未到账功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 加密货币充值未到账常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 加密货币充值未到账需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过 21 天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的充值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

如何填写加密货币充值未到账表单

2026-08-05 10:37:01

<div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260525132809973URk2dmKF1sWxcs.mp4" style="max-width: 100%; height: auto; display: block; margin-left: auto; margin-right: auto;"></video></p><div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><strong>1. 如何填写加密货币充值未到账表单</strong></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">加密货币充值未到账</a>】按钮。</span></div><div class="ace-line ace-line old-record-id-ONaudQmeGornmnxDBbVuYEwbsZg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-FrZwdIo0yoXKNPx066bujFTas4d"><span style="font-size: 16px;">*BTN-<strong>加密货币充值未到账</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a></u>*</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e228dbf2-299d-413c-a6fa-ca4b6b4dadea","height":1434,"width":2934,"currHeight":1434,"currWidth":2934,"natrualHeight":1434,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVPujbcPpMo5eeSxwQ6YuoRSJsHd%2F%3Fpreview_type%3D16","file_token":"VPujbcPpMo5eeSxwQ6YuoRSJsHd","image_type":"image/png","size":321617,"comments":[]}]}" class="image-uploaded gallery old-record-id-J5Wpd8AEYoRPEAxxu42uVHDws1b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625272Rskre0G7YF1Lp1.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJUVVptZDJRWUJvcU5rd3g1Q2dBdUJTbGZzcGQiLCJjb21tZW50cyI6WyI3NjY3NzYzMDY1MzE1NjU5MTkwIl0sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiVlB1amJjUHBNbzVlZVN4d1E2WXVvUlNKc0hkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozMjE2MTcsInNjYWxlIjoxLCJ3aWR0aCI6MjkzNCwiaGVpZ2h0IjoxNDM0LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJWUHVqYmNQcE1vNWVlU3h3UTZZdW9SU0pzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSjVXcGQ4QUVZb1JQRUF4eHU0MnVWSER3czFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9WUHVqYmNQcE1vNWVlU3h3UTZZdW9SU0pzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VPujbcPpMo5eeSxwQ6YuoRSJsHd/?mount_node_token=J5Wpd8AEYoRPEAxxu42uVHDws1b&mount_point=docx_image" data-width="2934" data-height="1434" data-lark-image-uri="drivetoken://VPujbcPpMo5eeSxwQ6YuoRSJsHd" data-lark-image-width="2934" data-lark-image-height="1434" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-size: 16px;">根据页面显示加密货币充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3b1d7d90-49cb-437a-9ff0-d4ef77b145a3","height":1392,"width":2938,"currHeight":1392,"currWidth":2938,"natrualHeight":1392,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFRJjbA5OEovySVxKDGYur6dysgc%2F%3Fpreview_type%3D16","file_token":"FRJjbA5OEovySVxKDGYur6dysgc","image_type":"image/png","size":374212,"comments":[]}]}" class="image-uploaded gallery old-record-id-JrZsdKdKsoBnhyxIk4huaKNZsSf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625328QP6RDYmibu79vB.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJUVVptZDJRWUJvcU5rd3g1Q2dBdUJTbGZzcGQiLCJjb21tZW50cyI6WyI3NjY3NzYzMzQxMzU5NTgyNjQ2Il0sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiRlJKamJBNU9Fb3Z5U1Z4S0RHWXVyNmR5c2djIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozNzQyMTIsInNjYWxlIjoxLCJ3aWR0aCI6MjkzOCwiaGVpZ2h0IjoxMzkyLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJGUkpqYkE1T0VvdnlTVnhLREdZdXI2ZHlzZ2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSnJac2RLZEtzb0JuaHl4SWs0aHVhS05ac1NmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GUkpqYkE1T0VvdnlTVnhLREdZdXI2ZHlzZ2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FRJjbA5OEovySVxKDGYur6dysgc/?mount_node_token=JrZsdKdKsoBnhyxIk4huaKNZsSf&mount_point=docx_image" data-width="2938" data-height="1392" data-lark-image-uri="drivetoken://FRJjbA5OEovySVxKDGYur6dysgc" data-lark-image-width="2938" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-size: 16px;">填写所需要的材料，以页面显示为准。如充值网络、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-size: 16px;">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f14213e7-7449-474a-bff8-bf5fe2229ddd","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKApMbrCH1oRHFpxcedsuuVArsUg%2F%3Fpreview_type%3D16","file_token":"KApMbrCH1oRHFpxcedsuuVArsUg","image_type":"image/png","size":387778,"comments":[]}]}" class="image-uploaded gallery old-record-id-KkxqdSUuBo4rRMxdU0CupRozsYY"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626173g2DzC28P8i0nmY.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLQXBNYnJDSDFvUkhGcHhjZWRzdXVWQXJzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiS2t4cWRTVXVCbzRyUk14ZFUwQ3VwUm96c1lZIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LQXBNYnJDSDFvUkhGcHhjZWRzdXVWQXJzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KApMbrCH1oRHFpxcedsuuVArsUg/?mount_node_token=KkxqdSUuBo4rRMxdU0CupRozsYY&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://KApMbrCH1oRHFpxcedsuuVArsUg" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-size: 16px;">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-size: 16px;"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-size: 16px;"><strong>2）充值网络</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网络。如您无法确认充值网络，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-size: 16px;"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-size: 16px;"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-size: 16px;"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"19354a6e-a39c-425f-84e8-824f44eaa9c8","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWo6dbdUfwoSPdaxDCtPuLOkIsFf%2F%3Fpreview_type%3D16","file_token":"Wo6dbdUfwoSPdaxDCtPuLOkIsFf","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051036253273Eosalr3B5JxG5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVGNoQ2R1TzM3b1VSRVZ4cDRyeHVNWk4xc3RoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wo6dbdUfwoSPdaxDCtPuLOkIsFf/?mount_node_token=TchCduO37oUREVxp4rxuMZN1sth&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://Wo6dbdUfwoSPdaxDCtPuLOkIsFf" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-size: 16px;">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b0becc2e-513c-4275-8a4e-8c5f8f335433","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHmfTbUez3otgkex1ZkDu3k7isOd%2F%3Fpreview_type%3D16","file_token":"HmfTbUez3otgkex1ZkDu3k7isOd","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626296Mix5VUQ41WQqSD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1FucGQ1ZTBEb2dEc0Z4czY2bnVnU0pKc2FoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HmfTbUez3otgkex1ZkDu3k7isOd/?mount_node_token=OQnpd5e0DogDsFxs66nugSJJsah&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HmfTbUez3otgkex1ZkDu3k7isOd" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3dc0aad1-1507-4a2b-bac3-ee674435fc77","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPg9QbnsB6oWq79xWrWKu4ljMsnb%2F%3Fpreview_type%3D16","file_token":"Pg9QbnsB6oWq79xWrWKu4ljMsnb","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625378H4XSafrUhKjyZI.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWEY4dWROT2tyb3d0NWR4QjhTVXVaazV1c2xkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pg9QbnsB6oWq79xWrWKu4ljMsnb/?mount_node_token=XF8udNOkrowt5dxB8SUuZk5usld&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://Pg9QbnsB6oWq79xWrWKu4ljMsnb" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1b18382e-1da6-43bb-ac3d-76bf2c8d4cf7","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSvJWbOtUBoEtgnx6n7fuCJjesLc%2F%3Fpreview_type%3D16","file_token":"SvJWbOtUBoEtgnx6n7fuCJjesLc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608051036253227ORwDrA78XHEJX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVjFyZWRIU09Hb3JwOGF4NTJ6NHVvV2wxc0VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SvJWbOtUBoEtgnx6n7fuCJjesLc/?mount_node_token=V1redHSOGorp8ax52z4uoWl1sEg&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://SvJWbOtUBoEtgnx6n7fuCJjesLc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-size: 16px;">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c0ba6b9d-bb91-4304-a315-b1236675424f","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7TSbEcTRoE2skxTNRBuwuHosDh%2F%3Fpreview_type%3D16","file_token":"P7TSbEcTRoE2skxTNRBuwuHosDh","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626147NpXfN66IvDwhq9.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRkk0emRNQVFzb3ZoOGR4VGs1bXVtTjdSczI0Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7TSbEcTRoE2skxTNRBuwuHosDh/?mount_node_token=FI4zdMAQsovh8dxTk5mumN7Rs24&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://P7TSbEcTRoE2skxTNRBuwuHosDh" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3693df20-4903-4ed7-b4e2-cee94fde157c","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHJ1Yb456YoD9g1xVfUpunNMZsFK%2F%3Fpreview_type%3D16","file_token":"HJ1Yb456YoD9g1xVfUpunNMZsFK","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625620J2bZisTdVbjLgp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05Kc2RkbnkzbzYzbXp4dDRSSHVXSFJjc1RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HJ1Yb456YoD9g1xVfUpunNMZsFK/?mount_node_token=WNJsddny3o63mzxt4RHuWHRcsTf&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://HJ1Yb456YoD9g1xVfUpunNMZsFK" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"88ea7ddf-209d-4342-ac5e-be609f24f2ba","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSSfCb3NV6o5mq5x5ijUubuYPs3f%2F%3Fpreview_type%3D16","file_token":"SSfCb3NV6o5mq5x5ijUubuYPs3f","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626041pEuQGeCDSblhsh.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTUtsTGRRZkxPb1VBMDN4ekNhQXVSZTAzczdnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SSfCb3NV6o5mq5x5ijUubuYPs3f/?mount_node_token=MKlLdQfLOoUA03xzCaAuRe03s7g&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SSfCb3NV6o5mq5x5ijUubuYPs3f" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-size: 16px;">1.4 补充资料填写</span></h3><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-size: 16px;">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f" data-list="bullet"><div><span style="font-size: 16px;">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-size: 16px;">需要注意的是，充值 MEXC 不支持币种及充值至 MEXC 热钱包地址两种情况，仅支持原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"66da15a3-b65c-45cc-a3f3-34e427ac5905","height":1072,"width":2128,"currHeight":1072,"currWidth":2128,"natrualHeight":1072,"natrualWidth":2128,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOZvcbq76oonij6xeeBluCEupsDg%2F%3Fpreview_type%3D16","file_token":"OZvcbq76oonij6xeeBluCEupsDg","image_type":"image/png","size":268926,"comments":[]}]}" class="image-uploaded gallery old-record-id-Hh0Vde0JCoHtBLxLTPIuO9DOsXd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103626054t4MmJUUZ6ZOWLN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPWnZjYnE3Nm9vbmlqNnhlZUJsdUNFdXBzRGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSGgwVmRlMEpDb0h0Qkx4TFRQSXVPOURPc1hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PWnZjYnE3Nm9vbmlqNnhlZUJsdUNFdXBzRGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OZvcbq76oonij6xeeBluCEupsDg/?mount_node_token=Hh0Vde0JCoHtBLxLTPIuO9DOsXd&mount_point=docx_image" data-width="2128" data-height="1072" data-lark-image-uri="drivetoken://OZvcbq76oonij6xeeBluCEupsDg" data-lark-image-width="2128" data-lark-image-height="1072" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-size: 16px;">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7fdfb229-cad0-42b1-a48d-0ec7bd8d86cf","height":1084,"width":2048,"currHeight":1084,"currWidth":2048,"natrualHeight":1084,"natrualWidth":2048,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FE5KcbDOmXoGVg3xGZt3uc5lXsrg%2F%3Fpreview_type%3D16","file_token":"E5KcbDOmXoGVg3xGZt3uc5lXsrg","image_type":"image/png","size":326884,"comments":[]}]}" class="image-uploaded gallery old-record-id-LxsudxlSuoOsTBxNnUAukIvtsPh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260805103625354QCKurTwB4VJ9mM.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFNUtjYkRPbVhvR1ZnM3hHWnQzdWM1bFhzcmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHhzdWR4bFN1b09zVEJ4Tm5VQXVrSXZ0c1BoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FNUtjYkRPbVhvR1ZnM3hHWnQzdWM1bFhzcmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/E5KcbDOmXoGVg3xGZt3uc5lXsrg/?mount_node_token=LxsudxlSuoOsTBxNnUAukIvtsPh&mount_point=docx_image" data-width="2048" data-height="1084" data-lark-image-uri="drivetoken://E5KcbDOmXoGVg3xGZt3uc5lXsrg" data-lark-image-width="2048" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-S4IgdTERqoLIaYxK6euuDjNQstd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BC81dSk6BobPnvx5yfOuEQgisOh"><strong>2. 处理手续费和预计完成时间说明</strong></h2><div class="ace-line ace-line old-record-id-XiMAdOfQZoXgZQx13ZeuXiJLsyb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IKg9dH132oaljDxpJc6uVFzSs2c"><strong style="font-size: 16px;">充值问题类型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EBMBdox2DogAIHxo4DCucLoPs9g"><strong style="font-size: 16px;">费用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kgf6d85VvoCLHLxkYRXuZnCdsre"><strong style="font-size: 16px;">处理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mq2wd3NJgotI4cxFRkDuKhUIsWh"><strong style="font-size: 16px;">处理时效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AzTMd6o8hocvd1xLAtLuXKzisac"><span style="font-size: 16px;">充值到热钱包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Y37Ud5K5foi5FHxXsqCuOwY2sjc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UGntdZEQQoiL6qxNeJEuCVoisgg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JSK5dcjTvogO3Dx0F7duVey1s2c"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IgnQdtWQ7o7QMjxbKi1uaL5lslb"><span style="font-size: 16px;">充值未填/填错 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JgM5dMVK1o70CAx1BCQu9515stb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YHA9doAi3oaPpfxTmRbu6oojsBg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZwcodSXKZoDM6QxY0k6uXY1xsze"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VAZHdwOmfoYpKBxYkoduOC68sKP"><span style="font-size: 16px;">充值不支持币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NpSMdT1ProLKWsxe0GVuYyrPsVb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FXw2dDmj3oazYCx8LHZumHUvsqe"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-B345dpRNUoaj3DxmfuauKb8DsEd"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Wh1sdZ6L1oc8ZhxuDNcuoqFgsQe"><span style="font-size: 16px;">使用不支持网络进行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GUbSd5Zz3oogWTxEovpu3sVts6d"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OJbadMT9zoVDxxxmFVluG00nsjd"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OQqldmernoSHaMxS5q3uXJeQsqg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sbn7dYFeToNrQHxQfyXuf0yZsmg"><span style="font-size: 16px;">充值禁止充值币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDFNdcqV2ol5p1xRKddu4ChyshA"><span style="font-size: 16px;">根据链上 Gas fee 动态调整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Uk5ndL5arosymjxKkwsu8aXpsYf"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X3NZdYJ46o7cMQxrJTyulKo7sfb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Als5dCISEoyYkExLAdYuCsQvs9g"><span style="font-size: 16px;">支持的币种/网络正常充值未入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LLRBdP730o4yNBx4TmOu5v9Esge"><span style="font-size: 16px;">免费</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SMcCdd9KYogok1xwloEuDXf9sUX"><span style="font-size: 16px;">入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GzDLdUf4Bo4632xshj3ulC0Nsnh"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AsK9djL9RocsC8xKdEouLB2wsOg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情况，请以客服实际处理方案为准。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-H1xDdsjkqoioI3xULc5uVz6Gsq1"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DO68do0FooYo5gx5l48uNO7Vsig"><strong>3. 如何支付手续费</strong></h2><div class="ace-line ace-line old-record-id-UFAhdTCwAox327xFKyCuA9yisb4"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iq7OdlVwvoIRXwxB5yTuYQ20sCh"><span style="font-size: 16px;">手续费金额以您前端页面显示的实际金额为准。提交补充资料后，系统将自动从您的现货账户中冻结对应金额的手续费，无需手动支付。</span></div><div class="ace-line ace-line old-record-id-Y6JjdZvFTokZsExbSDhu6S3rsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AmHTdSXHNohKLmx6eP6uRXcrsyh"><span style="font-size: 16px;">为确保手续费能够顺利划扣，请您提前在现货账户中预留足够数量的 USDT。若您的现货账户 USDT 余额不足，将无法成功提交，补足余额后方可继续操作。</span></div><div class="ace-line ace-line old-record-id-XeGQd30tpopT8WxzgcYuxkJ5sEu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxfLdoZHdokqmXxTLnNuvCPfsib"><span style="font-size: 16px;">如有任何疑问，欢迎随时联系在线客服。</span></div><div class="ace-line ace-line old-record-id-Ktdcd8FPEoeBIhxXhBEu0Oi4sBd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GlHfdtDZLox7NKx3PzAuAvA7sNb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XLQSdSAeGojVe0xoRyYuTn0TsQg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是加密货币充值未到账</a></div></li><li class="ace-line ace-line old-record-id-YvAhdWUwfo3shTxD2HouYHoXsdd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-UMwwdbsW7omifQxhKIBuEqpXsUg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-P2aQdPqgooM3XQx8IwUuGMd1snb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-BlQwdyxTooKaYSxWRyWuW25ysNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-KUJFdPf8Wo3CyzxYeH1uDnMRsKe"><span style="font-size: 16px;"><br></span></div></div></div>

MEXC 关于充值未上线数字资产的风险提示

2026-07-20 13:32:51

<div data-page-id="ZHmCdAq19osJOsxe4JuufocbsHg" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OKXydF5BoobTbAxKO3bueHzRsKg"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-IRZNdBnTBoEOjaxySR2uf5wjsWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KMhcd1b4eovDBlxm9G4uBSXpsjg"><span style="font-size: 16px;">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/announcements">公告</a>为准。</span></div><div class="ace-line ace-line old-record-id-D1YUd9qdsoNQIGxeT87ug1Lvsfc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJaudOFLNoxonCxXhS9uW1czs2F"><strong>充值遇到问题</strong></h2><div class="ace-line ace-line old-record-id-XAfgdPUBko0fNlxoWMYuVRrdsDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O7ySdLCPmolIPjxBEIqunWpWspb"><span style="font-size: 16px;">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-T9I1dLMuMoH5Qhxw3Psuu8D6s0f" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单，客服团队将协助您尝试找回资产；</span></div></li><li class="ace-line ace-line old-record-id-H5BVdsZgWoDM9OxVk29uJfvmszh" data-list="bullet"><div><span style="font-size: 16px;">阅读《<a href="https://www.mexc.com/support/articles/360020367791" data-lark-is-custom="true">充值未到账解决指南</a>》，了解更多充值相关问题的解决办法。</span></div></li></ul><div class="ace-line ace-line old-record-id-TZ7tdgAPNoKyTjxnWgXu3WQKsdW"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RDy4d92WnoKbYdxps1wut1mfs0J"><strong>需要协助</strong></h2><div class="ace-line ace-line old-record-id-MFtydsVM5oJb3xxdNVSuOh4LsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QozNdRKDiovmtNxOROGuc4rZsJc"><span style="font-size: 16px;">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><div class="ace-line ace-line old-record-id-OgePdBXXqowFGixXKtWuuYNqsee"><span style="font-size: 16px;">1）点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div><div class="ace-line ace-line old-record-id-OS2CdneBrofkvoxxHkauotO7skb"><span style="font-size: 16px;">2）通过工单中心提交咨询：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QULWdVJjyozDPHxgi0QuUXrlsBh" data-list="bullet"><div><span style="font-size: 16px;">Web：首页底部资源中心类目下【提交咨询】→【<a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">工单中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-D5HqdN6FdoB6uLxb60VuB2TQsvh" data-list="bullet"><div><span style="font-size: 16px;">App：首页快捷按键区域 →【更多】→ 服务类目下【提交申请】→【工单中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-WUI8dlFQgo5i7txzv9kuzyjasSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-R4hCdgRnqoB61Vxy7ZOuWxRTsFL"><span style="font-size: 16px;">*BTN-<strong>工单中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-WOfrdv4KBogDr7xfBliuT9M9s9f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QzITdnYl1o2JCDx6JdLuc4xHsAe"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a> 将竭诚为您服务。</span></div><div class="ace-line ace-line old-record-id-AfcSdLgnIoffNpxVSqfuR5DSsZg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CLgud7SHzo39svxIumRutEtEsGf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HwnddoEryos4GExY7eBud0Ogskg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Ldt7dOY2FodH6CxMWn5uUAMJsxf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-NmvedRLb3oReUux26BjuLZJ6s7c" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-T3svdaF2qoozpOxjLbru1C9ksTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">资金证明文件要求说明</a></div></li><li class="ace-line ace-line old-record-id-Q9ZfdgdUZouchcxwRu0u8MzPsNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li></ul><div class="ace-line ace-line old-record-id-RGVxdBRipoRvEhxY1qruY6fcsjf"><span style="font-size: 16px;"><br></span></div></div>

错误充值常见情况及解决方法

2026-06-22 13:35:31

<div data-page-id="WqgedfQihojheFxjhfCuGAfIsle" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-HNs3d7N9Uo0pgtxZHJMudwZWshe"><strong>1. 什么是充值了 MEXC 不支持的代币？</strong></h2><div class="ace-line ace-line old-record-id-LfY3dtGhfoJ5bBxzJJHuC43ds7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HQYUd9kO1oEefqx4clVugX2UsYd"><span style="font-size: 16px;">MEXC 仅对平台支持的币种和其所对应的区块网络的充值支持自动入账。若您在无意中将不支持的币种或使用了不支持的区块网络进行充值，MEXC 将协助您手动取回资产，并收取一定费用。</span></div><div class="ace-line ace-line old-record-id-AfbIdxVEPoXEz4xeZkpu67F8sch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jzc4djJKIoGXb1xDdVAuUOztsLd"><span style="font-size: 16px;">注：一些特定币种/网络可能不支持找回。</span></div><div class="ace-line ace-line old-record-id-RSyJdvArhosHyMxpisDuFq6ns8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MVUUdlZfgoj7Vhx0jUkuW9E9syt"><strong>2. 充值 MEXC 不支持的代币案例展示</strong></h2><div class="ace-line ace-line old-record-id-Eo3Cdj3vhoCtD6xCsAAuaH5Hstf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GLWDdkjb7ohr4oxb9R3uiLeKsHf"><span style="font-size: 16px;">2.1 充值不支持或已下架的加密货币</span></h3><div class="ace-line ace-line old-record-id-OpJkdQyipohk3UxhBk0u4DPasth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IPRyd8IgmoBRkuxlRDLuKRIaskg"><span style="font-size: 16px;">为更好地配合项目方的运营调整，MEXC 会不定期对部分币种进行升级、迁移或更换合约，并停止支持旧合约代币的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支持的旧合约代币进行充值，相关资产将无法到账，且可能无法找回。</strong></span></div><div class="ace-line ace-line old-record-id-MFTndmpQ2oIFvkxwpfAu1z4Hsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XqfddUYYPo3xZvxKqIPuwHGdsAe"><span style="font-size: 16px;">为避免造成资产损失，请您在充值前务必注意以下事项：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XufydrLVhod9mlxCn9Lu9UKFsad" data-list="bullet"><div><span style="font-size: 16px;"><strong>核对合约地址</strong>：确认转出方与接收方所对应的代币合约地址完全一致，切勿仅凭币种名称或代号判断。</span></div></li><li class="ace-line ace-line old-record-id-UcSBdZvsgouZMixr4SOulhenszg" data-list="bullet"><div><span style="font-size: 16px;"><strong>确认币种状态</strong>：在 MEXC 官网查询目标币种当前是否支持充值，以及所支持的合约版本。</span></div></li><li class="ace-line ace-line old-record-id-IzeLdMn5EoP9GkxeaFjuQQmSs5c" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑问，及时咨询</strong>：若您对代币合约地址或币种状态存在任何不确定，请第一时间联系 MEXC 在线客服核实，确认无误后再发起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-FeoydQkhzogPg1xrpz4ufnkRsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qhj7dbSCXoXEobxvaRuu2p95sHf"><span style="font-size: 16px;"><strong>温馨提示</strong>：加密货币转账具有不可逆性，错误充值已下架或不支持的币种通常无法追回，请您务必谨慎操作。</span></div><div class="ace-line ace-line old-record-id-DdNadm3gPoBsbrxeUmmuhUX6sog"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ad208611-415b-4924-a4c7-d4329f59f94d","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLoKFb5Yl4oF4LQx70bPufN9Nsbg%2F%3Fpreview_type%3D16","file_token":"LoKFb5Yl4oF4LQx70bPufN9Nsbg","image_type":"image/png","size":345787,"comments":[]}]}" class="image-uploaded gallery old-record-id-S2GBdqusYoJoFFxyDZxunrQqsvf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606221335032724sfskh4wtx4sve.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMb0tGYjVZbDRvRjRMUXg3MGJQdWZOOU5zYmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUzJHQmRxdXNZb0pvRkZ4eURaeHVuclFxc3ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Mb0tGYjVZbDRvRjRMUXg3MGJQdWZOOU5zYmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LoKFb5Yl4oF4LQx70bPufN9Nsbg/?mount_node_token=S2GBdqusYoJoFFxyDZxunrQqsvf&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://LoKFb5Yl4oF4LQx70bPufN9Nsbg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-S1UsdTHwfo9frJxGeD5uKWxtslG"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Wn8idEslRoAHszxyOSeuXP9WsVd"><span style="font-size: 16px;">2.2 使用不支持的区块网络进行充值</span></h3><div class="ace-line ace-line old-record-id-Vy8Od3U5ooJLbxxqJyiuX4A4seq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UzPMd7E0io01LdxMIiJuJ1CBsUd"><span style="font-size: 16px;">部分稳定币（如 USDC、USDT 等）会在多条区块链网络上发行对应代币。<strong>虽然 MEXC 已上线该币种，但并不代表支持其在所有网络上的充值</strong>。若您选择了 MEXC 不支持的网络进行充值，资产将无法到账，且可能面临找回困难的风险。</span></div><div class="ace-line ace-line old-record-id-HslMdMPP1oFY8bxF0sRuNUILs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bl81deQB7obAjZxvPKBuo5ZOsDg"><span style="font-size: 16px;"><strong>典型示例</strong>：用户使用 FTM（Fantom）网络转入 USDC，但 MEXC 目前并不支持 USDC-FTM 网络的充值，因此该笔资产不会入账。对于这种情况。请您充值前务必先确认发出方与到账方的网络一致。</span></div><div class="ace-line ace-line old-record-id-VZVAdzbyko7P1GxWucQuBHipsPe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYUlV6YmtzR2ZvZ2N1cXhrMFNMdWtsRVlzamciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT3ZwQmRwOGlqb2pGWmd4N05uZXVnem44c3NjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YUlV6YmtzR2ZvZ2N1cXhrMFNMdWtsRVlzamcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XRUzbksGfogcuqxk0SLuklEYsjg/?mount_node_token=OvpBdp8ijojFZgx7Nneugzn8ssc&mount_point=docx_image" data-width="2936" data-height="1402" data-lark-image-uri="drivetoken://XRUzbksGfogcuqxk0SLuklEYsjg" data-lark-image-width="2936" data-lark-image-height="1402" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Fn7JdQiDrorH07x5F0IuyJuZsFh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Ypiod9okLofAYfx0JSruElHNs5g"><strong>3. 我该怎么做？</strong></h2><div class="ace-line ace-line old-record-id-EJiwdlXMNoA7CNxVmPyuvuDzsMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zxwxd2QOjoVcLVxUfdfuxf62sOh"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-PuPtd5awLoYcqHxEnGhuiIadsrF"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YUmMdeP7DoRbL0xj4vzubzoFshg"><strong>4. 所需材料补充说明</strong></h2><div class="ace-line ace-line old-record-id-T5JpdOSWbo5tmUxbGawuC2CFsjf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFzTd0scloO1haxfUBHuGk9Qsob"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-JVAWdlap0oHH38xF18guQLRxsYb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WC3vd4hSnoLeXOxIrG3uOgF2smb"><strong>5. 条款与规则</strong></h2><div class="ace-line ace-line old-record-id-UnXrdmbDZo8tfExjeRPuSvgAsEf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MZKWdYGMmovIJXx4tTluj1Ojs1c"><span style="font-size: 16px;">1）MEXC 将尽一切努力帮助您追回资产，但由于区块链网络的复杂性，我们无法保证在所有情况下都能 100% 追回您的资产。</span></div><div class="ace-line ace-line old-record-id-QM0odKpxQo3xUix3zVVuk5xtsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XYnTdqLh4ouxrGxMaAuuQqeCsKe"><span style="font-size: 16px;">2）找回资金需额外技术和人力支持，会收取一定手续费。具体费用请以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-KRoSdQ9E5oSDJuxJK9iuKceEsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Oi05dscR5onLfJxCOCxuinJ2sDb"><span style="font-size: 16px;">3）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。请留意审核结果通知。</span></div><div class="ace-line ace-line old-record-id-XpuIdN9oGoFxa1xx0NguTuRUsVf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PluPddizuo3mC1xPJ42uM7WZsig"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KMPtdsHMUoD8cnxSfnCuVs81sEg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-KGgfd0IrhoyN0XxkuqEumnKXsib" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-V9CodHR9mo3Mhnxu5NSuJA5bszd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-IENCdE89MolF72xZ8mmu3VAPsmh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-QnvSdjDlioh94ixlD7DuEmZ3sNg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/错填标签（Memo/Tag）找回申请指南</a></div></li></ul><div class="ace-line ace-line old-record-id-KHNOdPdB0oHZnox7AQpuTcDfsFg"><span style="font-size: 16px;"><br></span></div></div>

资金证明文件要求说明

2026-06-22 13:32:33

<div data-page-id="Cah2dBbAaovlSSx0RePuz1Rgser" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-CeSddmIdIojpnPxfEaCudTNkszf"><strong>哪些情况可能需要提供资金证明文件？</strong></h2><div class="ace-line ace-line old-record-id-LKMpdv82RoHreaxn8BTuEbR2sLg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M0gpdPZXhoFq6XxAx2au1brZsnh"><span style="font-size: 16px;">当您从 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">提币</a>至其他平台被退回，需要协助将资金入账至您的 MEXC 账户时，我们可能会要求您提供相关资金来源证明或资金退回证明。</span></div><div class="ace-line ace-line old-record-id-AF0wdzMbVoEhMuxpF43u425HsLd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-MPsUdf7UUoAf5fxoSkHuCiIDs9g"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-PQRUd8iBFoVEPixQaNiuoV8bsed"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NFvmdkF6wo7299xwTK2ukPSHsye"><strong>资金证明文件有什么要求？</strong></h2><div class="ace-line ace-line old-record-id-XH7mdVvDWoll0LxfDPVuoqQSsbe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CLQndKFOCo3gfPxwLyEu2moPsVb"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。</span></div><p><br></p><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f7ff8841-08e8-476a-b973-751b11bba3de","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPOhtbDCP8oan9sxMKUsuDYDNswc%2F%3Fpreview_type%3D16","file_token":"POhtbDCP8oan9sxMKUsuDYDNswc","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZIZXdkBYAoc4m7xkGFouDFkxskd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133213842r5LmMWQJRaA0I4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQT2h0YkRDUDhvYW45c3hNS1VzdURZRE5zd2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWklaWGRrQllBb2M0bTd4a0dGb3VERmt4c2tkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QT2h0YkRDUDhvYW45c3hNS1VzdURZRE5zd2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/POhtbDCP8oan9sxMKUsuDYDNswc/?mount_node_token=ZIZXdkBYAoc4m7xkGFouDFkxskd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://POhtbDCP8oan9sxMKUsuDYDNswc" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Re3ldNDKUoGSMBxmlABuOnN7smf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LIMgdqFGaoh5l9xMTeOuOdTFshf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ZsNddBpHooY66rxwibgu1OcosSe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-PJVkdwxszodG4axqW5SuVmQWs6N" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-XMAVdNkeso5CIIxy3d3u7x0cs9E" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-BDnSdbKhzosaqnxVBM3uDohPsjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-F3g0dpbA7o3u4OxpWNtu6qR8s0W" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li></ul></div>

充值未到账解决指南

2026-06-08 10:44:22

<div data-page-id="CSpVdrPJLoVnc0xZkZbuD0bms0g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><strong>1. 确认充值通道开放状态</strong></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-size: 16px;">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-size: 16px;">关于充提暂停，您还可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><strong>2. 确认区块网络状态</strong></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-size: 16px;">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-size: 16px;">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-size: 16px;">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"627ab724-4677-434e-b2ee-8feb4393ce36","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDrZbbJ01Ao6tO0xN0CKuoBJDsUe%2F%3Fpreview_type%3D16","file_token":"DrZbbJ01Ao6tO0xN0CKuoBJDsUe","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026060810433496561VbXUX1PsFE2U.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlJadWROVHNab2g0Tzd4cW9CZnVodEU2c2liIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DrZbbJ01Ao6tO0xN0CKuoBJDsUe/?mount_node_token=NRZudNTsZoh4O7xqoBfuhtE6sib&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://DrZbbJ01Ao6tO0xN0CKuoBJDsUe" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-size: 16px;">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"484bfa37-4c6c-422a-a6c3-f0a34876a0d6","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWAUubhTLkoNFWhxdhCMuo1CnsUd%2F%3Fpreview_type%3D16","file_token":"WAUubhTLkoNFWhxdhCMuo1CnsUd","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334750sh7smvWMfStFAc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUnlRYWRiaG1qb2ViS094aHAwWnV0bElrc1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WAUubhTLkoNFWhxdhCMuo1CnsUd/?mount_node_token=RyQadbhmjoebKOxhp0ZutlIksZe&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://WAUubhTLkoNFWhxdhCMuo1CnsUd" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><strong>3. 确认区块确认数</strong></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-size: 16px;">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-size: 16px;">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-size: 16px;">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-size: 16px;">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-size: 16px;">如果您想详细了解区块确认数相关内容，您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1a2da67b-aa7c-4570-9418-053efa234e5e","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDq2obBDY7oUwgbxVHVuuepFjskb%2F%3Fpreview_type%3D16","file_token":"Dq2obBDY7oUwgbxVHVuuepFjskb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334234w2uZLjW6HGooJx.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTdVRGRUT1Y5b1EzcmV4N2JHbXVaOXBCc2ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dq2obBDY7oUwgbxVHVuuepFjskb/?mount_node_token=U7UDdTOV9oQ3rex7bGmuZ9pBsff&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://Dq2obBDY7oUwgbxVHVuuepFjskb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><strong>4. 查看账号内是否有充值记录</strong></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-size: 16px;">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-size: 16px;">如果账号内没有相关的充值记录，您可以点击填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><strong>5. 其他常见充值未到账解决指南</strong></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-size: 16px;">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-size: 16px;">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"278e9f40-40b4-4ddd-ad61-b338e82c8ffc","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFiNObA9gDoYp5Kxj7GvubUexs0d%2F%3Fpreview_type%3D16","file_token":"FiNObA9gDoYp5Kxj7GvubUexs0d","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334947oHskXuKZSzBCRP.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSE54WWRsYVN1b0I3V0h4OW5Td3VXYVhmc3o1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FiNObA9gDoYp5Kxj7GvubUexs0d/?mount_node_token=HNxYdlaSuoB7WHx9nSwuWaXfsz5&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://FiNObA9gDoYp5Kxj7GvubUexs0d" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-size: 16px;">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-size: 16px;"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-size: 16px;">请您尽快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4394c148-aae5-4776-b77a-d1792eed5776","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNeYWbeBbsoq6LWxvvWvuJhPvsJh%2F%3Fpreview_type%3D16","file_token":"NeYWbeBbsoq6LWxvvWvuJhPvsJh","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026060810433453886yLOOjqgF7tph.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQzdsN2RWMkJrb2p4Zjd4UUNOaXUwZ3ZIczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NeYWbeBbsoq6LWxvvWvuJhPvsJh/?mount_node_token=C7l7dV2Bkojxf7xQCNiu0gvHs2e&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NeYWbeBbsoq6LWxvvWvuJhPvsJh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-size: 16px;">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-size: 16px;"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75c83f34-a9cd-45a8-80fc-3bd4e2ccc303","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDh9ebvStOowL7UxnfyRuVfVksJg%2F%3Fpreview_type%3D16","file_token":"Dh9ebvStOowL7UxnfyRuVfVksJg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104334961Y93fbHOmx3OLee.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0RQUWRqWGpib2ZiUFd4bUIwS3UzZzJ1c01nIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dh9ebvStOowL7UxnfyRuVfVksJg/?mount_node_token=WDPQdjXjbofbPWxmB0Ku3g2usMg&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://Dh9ebvStOowL7UxnfyRuVfVksJg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-size: 16px;">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-size: 16px;">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、TON、ATOM 等。若填写未填/错填导致充值未到账，请提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-size: 16px;">关于更多 Memo/Tag 介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"89fa848d-bdff-483a-a2ab-9bc03720ae87","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWdzlbl3NNoSn6JxtyzPuGonzsWc%2F%3Fpreview_type%3D16","file_token":"Wdzlbl3NNoSn6JxtyzPuGonzsWc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104333986BnOrP2SXq2y2Mr.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQXBpMWQycFZ3b3dzdlV4OE4zN3VCQ1JTc2dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wdzlbl3NNoSn6JxtyzPuGonzsWc/?mount_node_token=Api1d2pVwowsvUx8N37uBCRSsgd&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://Wdzlbl3NNoSn6JxtyzPuGonzsWc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-size: 16px;">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-size: 16px;">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-size: 16px;">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-ZyWqdtRdho1543xOYzQuzviMsGb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UTuudR9JToa3vHxbYzMu4SfbsNe"><span style="font-size: 16px;">5.7 同哈希批量转账</span></h3><div class="ace-line ace-line old-record-id-YYcadojp5oZnLJxpi6Jusfbvsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMhTdWXroo6Fzsxt0qKuNaSksby"><span style="font-size: 16px;">若同一个区块链交易哈希（TxHash）中有多笔转账，包含多个接收地址，即 “一对多”转账，可能导致您的充值未完全到账。</span></div><div class="ace-line ace-line old-record-id-Kzdld23fgovhlrx5Mo0uBpMEsZd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TPgWdLuW3oijW1x5OXeuC4NQs2Q"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Oc4mdhB7foxklaxW2OTulXzwsJe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUy0dqVh0o7aYexHdYlueedHsFh"><span style="font-size: 16px;">请注意：若同一笔 TxID 下存在多笔充值，您在提交表单时需在 TxID 后添加冒号【:】和数字【99999999】，格式：TXID:99999999（添加后缀是为了区分同一 TxID 的多次提交记录，不影响实际业务处理）。</span></div><div class="ace-line ace-line old-record-id-ZDBrdvtceoWO0lxWboouamwZsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Py3JdhcVPoKPPRxnUxquxqGIs9b"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JCj6d1o7qoAsc6xc9gMu8ar4sne" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是充值未到账申请找回</a></div></li><li class="ace-line ace-line old-record-id-EjgpdVMFso6y8jxYkswuP2Hysoc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-DtYpd8NtSoQHfoxNl4euXqjosCh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-NpbkdfZuEoq1GYxR0tmuRV57scg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-VU9IdOL1LoKiFkxB3L3uW2Y6sTd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul></div>

未填/错填标签（Memo/Tag）找回申请指南

2026-04-20 09:54:13

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些加密货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 XRP、ATOM 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><br></div></div>

充值提现到账问题

2025-10-01 11:47:38

<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充提未到账通常由以下原因造成：区块链网络确认延迟、充值标签填写错误、收款地址不正确、提现状态未完成或平台处理延迟。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多常见问题，欢迎您阅读：</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</span></a></div></li></ul><div> </div></div>

什么是预入账

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

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