充值常见问题支持：查找关于充值常见问题的解答、指南与帮助 | MEXC 帮助中心

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充值常见问题

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如何填写“充值未到账申请找回”表单

2026-05-25 13:28:34

<div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260525132809973URk2dmKF1sWxcs.mp4" style="max-width: 100%; height: auto; display: block; margin-left: auto; margin-right: auto;"></video></p><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><strong>1. 填写指南</strong></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7dd42b1d-8e42-4b78-ac7d-fd5a3054cb88","height":1364,"width":2936,"currHeight":1364,"currWidth":2936,"natrualHeight":1364,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCETLbPVw6omz94xTWb3urEC5soe%2F%3Fpreview_type%3D16","file_token":"CETLbPVw6omz94xTWb3urEC5soe","image_type":"image/png","size":398794,"comments":[]}]}" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429832U89jnpcpPhptBa.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDRVRMYlBWdzZvbXo5NHhUV2IzdXJFQzVzb2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0xCNGRhOEJFb2xVNHB4UmRBOXU1WFZVc2hiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DRVRMYlBWdzZvbXo5NHhUV2IzdXJFQzVzb2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CETLbPVw6omz94xTWb3urEC5soe/?mount_node_token=SLB4da8BEolU4pxRdA9u5XVUshb&mount_point=docx_image" data-width="2936" data-height="1364" data-lark-image-uri="drivetoken://CETLbPVw6omz94xTWb3urEC5soe" data-lark-image-width="2936" data-lark-image-height="1364" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-size: 16px;">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c303d5fb-4f23-41e2-8bdf-700836a2c028","height":1404,"width":2928,"currHeight":1404,"currWidth":2928,"natrualHeight":1404,"natrualWidth":2928,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FN56RbRrkxomAP5xPfUNu28jTsVb%2F%3Fpreview_type%3D16","file_token":"N56RbRrkxomAP5xPfUNu28jTsVb","image_type":"image/png","size":397539,"comments":[]}]}" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429724dpSvDlobDMGJyk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJONTZSYlJya3hvbUFQNXhQZlVOdTI4alRzVmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUktIVWRsM0tsb2pqRzl4bEFCenVqTmY0c2toIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ONTZSYlJya3hvbUFQNXhQZlVOdTI4alRzVmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/N56RbRrkxomAP5xPfUNu28jTsVb/?mount_node_token=RKHUdl3KlojjG9xlABzujNf4skh&mount_point=docx_image" data-width="2928" data-height="1404" data-lark-image-uri="drivetoken://N56RbRrkxomAP5xPfUNu28jTsVb" data-lark-image-width="2928" data-lark-image-height="1404" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-size: 16px;">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-size: 16px;">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85a060fb-be94-47b9-a60f-5d26da131cfd","height":1332,"width":2938,"currHeight":1332,"currWidth":2938,"natrualHeight":1332,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFN5gbQzbQoGNNQxpercurg4isOg%2F%3Fpreview_type%3D16","file_token":"FN5gbQzbQoGNNQxpercurg4isOg","image_type":"image/png","size":405025,"comments":[]}]}" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430949yj9pUX7xFUmTTc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGTjVnYlF6YlFvR05OUXhwZXJjdXJnNGlzT2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUVh5dGRnNDhtb3J4OW94YmNOeHVkTENWc1ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GTjVnYlF6YlFvR05OUXhwZXJjdXJnNGlzT2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FN5gbQzbQoGNNQxpercurg4isOg/?mount_node_token=QXytdg48morx9oxbcNxudLCVsVb&mount_point=docx_image" data-width="2938" data-height="1332" data-lark-image-uri="drivetoken://FN5gbQzbQoGNNQxpercurg4isOg" data-lark-image-width="2938" data-lark-image-height="1332" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-size: 16px;">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-size: 16px;"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-size: 16px;"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-size: 16px;"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-size: 16px;"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-size: 16px;"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"51bbd98a-8925-4631-8fc4-62c7d6ea2073","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWo6dbdUfwoSPdaxDCtPuLOkIsFf%2F%3Fpreview_type%3D16","file_token":"Wo6dbdUfwoSPdaxDCtPuLOkIsFf","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202605081644299338tSRcqz4srFMMM.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJUVVptZDJRWUJvcU5rd3g1Q2dBdUJTbGZzcGQiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiV282ZGJkVWZ3b1NQZGF4REN0UHVMT2tJc0ZmIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNzA3MTksInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo3MjQsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjpudWxsfQ==" data-suite="eyJmaWxlVG9rZW4iOiJXbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVGNoQ2R1TzM3b1VSRVZ4cDRyeHVNWk4xc3RoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wo6dbdUfwoSPdaxDCtPuLOkIsFf/?mount_node_token=TchCduO37oUREVxp4rxuMZN1sth&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://Wo6dbdUfwoSPdaxDCtPuLOkIsFf" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-size: 16px;">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"951862bc-e359-4f93-88c4-716af338ca9b","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHmfTbUez3otgkex1ZkDu3k7isOd%2F%3Fpreview_type%3D16","file_token":"HmfTbUez3otgkex1ZkDu3k7isOd","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429629K0xddwmC1b5yEa.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1FucGQ1ZTBEb2dEc0Z4czY2bnVnU0pKc2FoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HmfTbUez3otgkex1ZkDu3k7isOd/?mount_node_token=OQnpd5e0DogDsFxs66nugSJJsah&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HmfTbUez3otgkex1ZkDu3k7isOd" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"bf7fd999-17f9-4e6e-bf8f-7cd82152f797","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPg9QbnsB6oWq79xWrWKu4ljMsnb%2F%3Fpreview_type%3D16","file_token":"Pg9QbnsB6oWq79xWrWKu4ljMsnb","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430582J9DDItR7UNXCLc.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJUVVptZDJRWUJvcU5rd3g1Q2dBdUJTbGZzcGQiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiUGc5UWJuc0I2b1dxNzl4V3JXS3U0bGpNc25iIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo0MDM3NTUsInNjYWxlIjoxLCJ3aWR0aCI6MjkyNiwiaGVpZ2h0IjoxMzkyLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJQZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWEY4dWROT2tyb3d0NWR4QjhTVXVaazV1c2xkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pg9QbnsB6oWq79xWrWKu4ljMsnb/?mount_node_token=XF8udNOkrowt5dxB8SUuZk5usld&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://Pg9QbnsB6oWq79xWrWKu4ljMsnb" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc1ed1b8-6378-4d5e-b79f-66fdc1925326","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSvJWbOtUBoEtgnx6n7fuCJjesLc%2F%3Fpreview_type%3D16","file_token":"SvJWbOtUBoEtgnx6n7fuCJjesLc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164428653yIuV4C45r7u4b5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVjFyZWRIU09Hb3JwOGF4NTJ6NHVvV2wxc0VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SvJWbOtUBoEtgnx6n7fuCJjesLc/?mount_node_token=V1redHSOGorp8ax52z4uoWl1sEg&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://SvJWbOtUBoEtgnx6n7fuCJjesLc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-size: 16px;">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4293d821-f340-4d7e-bc8b-cf3cde08466f","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7TSbEcTRoE2skxTNRBuwuHosDh%2F%3Fpreview_type%3D16","file_token":"P7TSbEcTRoE2skxTNRBuwuHosDh","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430741FEkkVCeC2fpX08.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRkk0emRNQVFzb3ZoOGR4VGs1bXVtTjdSczI0Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7TSbEcTRoE2skxTNRBuwuHosDh/?mount_node_token=FI4zdMAQsovh8dxTk5mumN7Rs24&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://P7TSbEcTRoE2skxTNRBuwuHosDh" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14fed45c-ce08-4322-a03f-47086c72508d","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHJ1Yb456YoD9g1xVfUpunNMZsFK%2F%3Fpreview_type%3D16","file_token":"HJ1Yb456YoD9g1xVfUpunNMZsFK","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430972ZRSIj9zuN7XibT.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05Kc2RkbnkzbzYzbXp4dDRSSHVXSFJjc1RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HJ1Yb456YoD9g1xVfUpunNMZsFK/?mount_node_token=WNJsddny3o63mzxt4RHuWHRcsTf&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://HJ1Yb456YoD9g1xVfUpunNMZsFK" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"d7279e15-57eb-4c68-b5f2-e7098a94ae46","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSSfCb3NV6o5mq5x5ijUubuYPs3f%2F%3Fpreview_type%3D16","file_token":"SSfCb3NV6o5mq5x5ijUubuYPs3f","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429746fTCk0lckTbwk24.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTUtsTGRRZkxPb1VBMDN4ekNhQXVSZTAzczdnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SSfCb3NV6o5mq5x5ijUubuYPs3f/?mount_node_token=MKlLdQfLOoUA03xzCaAuRe03s7g&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SSfCb3NV6o5mq5x5ijUubuYPs3f" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-size: 16px;">1.4 补充资料填写</span></h3><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-size: 16px;">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f" data-list="bullet"><div><span style="font-size: 16px;">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-size: 16px;">需要注意的是，充值 MEXC 不支持币种及充值至 MEXC 热钱包地址两种情况，仅支持原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc77d631-7871-47b4-b0a5-e11a51198ce9","height":705,"width":1429,"currHeight":705,"currWidth":1429,"natrualHeight":705,"natrualWidth":1429,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOnlobqFbdoYAbDx7VCBuurQlssd%2F%3Fpreview_type%3D16","file_token":"OnlobqFbdoYAbDx7VCBuurQlssd","image_type":"image/png","size":256964,"comments":[]}]}" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430115193wyWKHL8d8kX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPbmxvYnFGYmRvWUFiRHg3VkNCdXVyUWxzc2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVzFPeGRqTXVFb3oza1h4MHBmOHVyeGluc1pnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PbmxvYnFGYmRvWUFiRHg3VkNCdXVyUWxzc2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OnlobqFbdoYAbDx7VCBuurQlssd/?mount_node_token=W1OxdjMuEoz3kXx0pf8urxinsZg&mount_point=docx_image" data-width="1429" data-height="705" data-lark-image-uri="drivetoken://OnlobqFbdoYAbDx7VCBuurQlssd" data-lark-image-width="1429" data-lark-image-height="705" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-size: 16px;">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"172eb0e3-12ba-453e-9a14-5eec9c53c226","height":699,"width":1415,"currHeight":699,"currWidth":1415,"natrualHeight":699,"natrualWidth":1415,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPs71bM4iRoEdu0xjkvoukNSAsBd%2F%3Fpreview_type%3D16","file_token":"Ps71bM4iRoEdu0xjkvoukNSAsBd","image_type":"image/png","size":87397,"comments":[]}]}" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164427579gM2a6k0ke2uH5m.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQczcxYk00aVJvRWR1MHhqa3ZvdWtOU0FzQmQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUGVHSWRZWFYzbzBCNGd4dDNqM3U1RGtlc1BlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QczcxYk00aVJvRWR1MHhqa3ZvdWtOU0FzQmQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ps71bM4iRoEdu0xjkvoukNSAsBd/?mount_node_token=PeGIdYXV3o0B4gxt3j3u5DkesPe&mount_point=docx_image" data-width="1415" data-height="699" data-lark-image-uri="drivetoken://Ps71bM4iRoEdu0xjkvoukNSAsBd" data-lark-image-width="1415" data-lark-image-height="699" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-S4IgdTERqoLIaYxK6euuDjNQstd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BC81dSk6BobPnvx5yfOuEQgisOh"><strong>2. 处理手续费和预计完成时间说明</strong></h2><div class="ace-line ace-line old-record-id-XiMAdOfQZoXgZQx13ZeuXiJLsyb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IKg9dH132oaljDxpJc6uVFzSs2c"><strong style="font-size: 16px;">充值问题类型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EBMBdox2DogAIHxo4DCucLoPs9g"><strong style="font-size: 16px;">费用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kgf6d85VvoCLHLxkYRXuZnCdsre"><strong style="font-size: 16px;">处理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mq2wd3NJgotI4cxFRkDuKhUIsWh"><strong style="font-size: 16px;">处理时效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AzTMd6o8hocvd1xLAtLuXKzisac"><span style="font-size: 16px;">充值到热钱包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Y37Ud5K5foi5FHxXsqCuOwY2sjc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UGntdZEQQoiL6qxNeJEuCVoisgg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JSK5dcjTvogO3Dx0F7duVey1s2c"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IgnQdtWQ7o7QMjxbKi1uaL5lslb"><span style="font-size: 16px;">充值未填/填错 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JgM5dMVK1o70CAx1BCQu9515stb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YHA9doAi3oaPpfxTmRbu6oojsBg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZwcodSXKZoDM6QxY0k6uXY1xsze"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VAZHdwOmfoYpKBxYkoduOC68sKP"><span style="font-size: 16px;">充值不支持币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NpSMdT1ProLKWsxe0GVuYyrPsVb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FXw2dDmj3oazYCx8LHZumHUvsqe"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-B345dpRNUoaj3DxmfuauKb8DsEd"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Wh1sdZ6L1oc8ZhxuDNcuoqFgsQe"><span style="font-size: 16px;">使用不支持网络进行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GUbSd5Zz3oogWTxEovpu3sVts6d"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OJbadMT9zoVDxxxmFVluG00nsjd"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OQqldmernoSHaMxS5q3uXJeQsqg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sbn7dYFeToNrQHxQfyXuf0yZsmg"><span style="font-size: 16px;">充值禁止充值币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDFNdcqV2ol5p1xRKddu4ChyshA"><span style="font-size: 16px;">根据链上 Gas fee 动态调整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Uk5ndL5arosymjxKkwsu8aXpsYf"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X3NZdYJ46o7cMQxrJTyulKo7sfb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Als5dCISEoyYkExLAdYuCsQvs9g"><span style="font-size: 16px;">支持的币种/网络正常充值未入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LLRBdP730o4yNBx4TmOu5v9Esge"><span style="font-size: 16px;">免费</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SMcCdd9KYogok1xwloEuDXf9sUX"><span style="font-size: 16px;">入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GzDLdUf4Bo4632xshj3ulC0Nsnh"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AsK9djL9RocsC8xKdEouLB2wsOg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情况，请以客服实际处理方案为准。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-H1xDdsjkqoioI3xULc5uVz6Gsq1"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DO68do0FooYo5gx5l48uNO7Vsig"><strong>3. 如何支付手续费</strong></h2><div class="ace-line ace-line old-record-id-UFAhdTCwAox327xFKyCuA9yisb4"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iq7OdlVwvoIRXwxB5yTuYQ20sCh"><span style="font-size: 16px;">手续费金额以您前端页面显示的实际金额为准。提交补充资料后，系统将自动从您的现货账户中冻结对应金额的手续费，无需手动支付。</span></div><div class="ace-line ace-line old-record-id-Y6JjdZvFTokZsExbSDhu6S3rsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AmHTdSXHNohKLmx6eP6uRXcrsyh"><span style="font-size: 16px;">为确保手续费能够顺利划扣，请您提前在现货账户中预留足够数量的 USDT。若您的现货账户 USDT 余额不足，将无法成功提交，补足余额后方可继续操作。</span></div><div class="ace-line ace-line old-record-id-XeGQd30tpopT8WxzgcYuxkJ5sEu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxfLdoZHdokqmXxTLnNuvCPfsib"><span style="font-size: 16px;">如有任何疑问，欢迎随时联系在线客服。</span></div><div class="ace-line ace-line old-record-id-Ktdcd8FPEoeBIhxXhBEu0Oi4sBd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GlHfdtDZLox7NKx3PzAuAvA7sNb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XLQSdSAeGojVe0xoRyYuTn0TsQg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是充值未到账申请找回</a></div></li><li class="ace-line ace-line old-record-id-YvAhdWUwfo3shTxD2HouYHoXsdd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-UMwwdbsW7omifQxhKIBuEqpXsUg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-P2aQdPqgooM3XQx8IwUuGMd1snb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-BlQwdyxTooKaYSxWRyWuW25ysNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-KUJFdPf8Wo3CyzxYeH1uDnMRsKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br></div></div>

未填/错填标签（Memo/Tag）找回申请指南

2026-04-20 09:54:13

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些加密货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 XRP、ATOM 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><br></div></div>

什么是充值未到账申请找回？

2026-04-13 13:55:17

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 充值未到账申请找回功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 充值未到账申请找回常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将</span></div><div class="ace-line ace-line old-record-id-S6IqdGCyuoj93GxZhFeuNH07s3e"><span style="font-size: 16px;">自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

MEXC 充值受限退回申请

2026-04-02 14:36:41

<div data-page-id="NPyHdsfLHoqoY6xl56Zuljsfsqb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Sp3ddrTbMoF5t0xnTcRuHu2dszd"><strong>1. 什么是充值受限退回申请</strong></h2><div class="ace-line ace-line old-record-id-LS8vdrWRJolgHRxXmVguCBCws6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EUtsdnvtzoayXsxLxcPukGKRsKe"><span style="font-size: 16px;">当您因特殊原因无法完成 MEXC 平台的实名认证（KYC）时，您充值的资金可能会处于受限状态，暂时无法入账到您的账户。</span></div><div class="ace-line ace-line old-record-id-DO3KdjszLoqIUnxmHNmuc9jWsvd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XTEwd6d6EoHaSPxseazuPjatsch"><span style="font-size: 16px;">通常情况下，完成实名认证后资金即可正常入账。但如果您确实无法完成实名认证，MEXC 提供了充值受限<a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">退回申请</a>功能，帮助您将受限资金退回至原地址。</span></div><div class="ace-line ace-line old-record-id-RmwHdFO1zoKAsoxGdBsuQQokszf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZRWpdTMKloArckxqTOcuhuSrskh"><strong>2. 如何申请充值受限退回</strong></h2><div class="ace-line ace-line old-record-id-MCxudaYczolhT8xiZSkuhJQusGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxlZdru7NojajcxtJZ7u3iSosAf"><span style="font-size: 16px;">1）打开 MEXC 官网并登录您的账户。</span></div><div class="ace-line ace-line old-record-id-RZ3QdZZSoon2y2xN1I7uon98s1G"><span style="font-size: 16px;">2）点击页面顶部的【资产】菜单中选择【资金记录】。</span></div><div class="ace-line ace-line old-record-id-TB0hd6xfyoMOapxYYoOuCDonsph"><span style="font-size: 16px;">3）在【充值记录】中找到状态显示为【受限中】的充值记录并点击。</span></div><div class="ace-line ace-line old-record-id-XO2ldimUwocFrhxCGOvuPHqMsih"><span style="font-size: 16px;">4）点击【无法认证】按钮。</span></div><div class="ace-line ace-line old-record-id-Orafd3lvGocHGIxtBISuyNIbseh"><span style="font-size: 16px;">5）根据页面提示填写<a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">退回申请</a>表单并提交。</span></div><div class="ace-line ace-line old-record-id-BhVFdHjjOoZY5Fx4u4Kudxr4sze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b7ae4146-28ad-4ce3-934f-4ab33be75874","height":1064,"width":2370,"currHeight":1064,"currWidth":2370,"natrualHeight":1064,"natrualWidth":2370,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FO3ISbLvJ5o4tD5xAuYSunTrWsbc%2F%3Fpreview_type%3D16","file_token":"O3ISbLvJ5o4tD5xAuYSunTrWsbc","image_type":"image/png","size":196313,"comments":[]}]}" class="image-uploaded gallery old-record-id-WZM9d7rSjon3frxXrAxulqbQsTc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604021436068177OLTyWST5LDiJV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPM0lTYkx2SjVvNHRENXhBdVlTdW5UcldzYmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV1pNOWQ3clNqb24zZnJ4WHJBeHVscWJRc1RjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PM0lTYkx2SjVvNHRENXhBdVlTdW5UcldzYmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/O3ISbLvJ5o4tD5xAuYSunTrWsbc/?mount_node_token=WZM9d7rSjon3frxXrAxulqbQsTc&mount_point=docx_image" data-width="2370" data-height="1064" data-lark-image-uri="drivetoken://O3ISbLvJ5o4tD5xAuYSunTrWsbc" data-lark-image-width="2370" data-lark-image-height="1064" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q8IfdYeJvoRGWXx39KFumQVesjb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KG76dMT6UoAZuMx29rcu3MdSseb"><strong>3. 退回资料要求</strong></h2><div class="ace-line ace-line old-record-id-YRLbduJu2ojTpTxWlrXuXjgwswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WsLWddPi1oDOCtxJI5puHV6ds5d"><span style="font-size: 16px;">在提交充值受限退回申请时，您需要准备以下材料：</span></div><div class="ace-line ace-line old-record-id-MEWBdg7dPoOgXKx9bLruITslsSh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nd7UdlJbDoHxRQxPX8Gut1P4sWf"><span style="font-size: 16px;">3.1 身份证明文件</span></h3><div class="ace-line ace-line old-record-id-UZ9mdAi4oow1nXxPq2muu415sZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lzwad6r7lo7blXxgTiZu19zHsJd"><span style="font-size: 16px;">您需要提供由政府机构签发的有效身份证明文件，可接受的证件类型包括护照、身份证或驾照。请确保文件上清晰显示有效期信息。文件格式支持 jpg、png、bmp、jpeg、gif，文件大小不超过 15MB。</span></div><div class="ace-line ace-line old-record-id-DYEudVrnyoNcKXxjDOOug00Psrg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FBcsdyyvboi6Otx9eXAulKBjs13"><span style="font-size: 16px;">3.2 视频证明及退款申请文件</span></h3><div class="ace-line ace-line old-record-id-LalId8vOZopNtFxyPFpu6XL7sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BeJnd07GboZrfIxC37luarqMsHh"><span style="font-size: 16px;">1）准备好本人真实且在有效期内的身份证明文件。</span></div><div class="ace-line ace-line old-record-id-QkJmdtTl2o2s1JxTwCxuBc8Zsnb"><span style="font-size: 16px;">2）准备一张白纸，在纸上打印或手写退款申请内容。您可以下载 MEXC 官方提供的模板使用。</span></div><div class="ace-line ace-line old-record-id-EmdXdR0uToYm1SxTnM9unQk4sed"><span style="font-size: 16px;">3）打开手机或摄像设备的视频录制功能，录制一段数秒的视频。录制时请一只手持身份证明文件，另一只手持退款申请纸张，同时确保您的面部完整入镜且没有被遮挡。</span></div><div class="ace-line ace-line old-record-id-TQwNdyqA1oLf1txzzmIuO6iSskg"><span style="font-size: 16px;">4）请务必确认视频的拍摄日期与退款申请文件上填写的日期保持一致。</span></div><div class="ace-line ace-line old-record-id-LteodeuNZo2KSWxQRrNulUm6sGc"><span style="font-size: 16px;">5）视频文件支持 mp4、mov、avi 格式，文件大小不超过 50 MB；退款申请文件支持 jpg、png、bmp、jpeg、gif、pdf 格式，文件大小不超过 15 MB。</span></div><div class="ace-line ace-line old-record-id-YaXddq7ImozoRfx6w12up16Fshh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"daef50b7-12eb-4f84-bd40-f148c9522fff","height":954.9893617021277,"width":690,"currHeight":954.9893617021277,"currWidth":690,"natrualHeight":2602,"natrualWidth":1880,"pluginName":"imageUpload","scale":0.3670212765957447,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSXLZbS37Po0hMZxDPmquUvVTsZf%2F%3Fpreview_type%3D16","file_token":"SXLZbS37Po0hMZxDPmquUvVTsZf","image_type":"image/png","size":691605,"comments":[]}]}" class="image-uploaded gallery old-record-id-NvUGdLofxo4LgfxgHaiu4L6UsNf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402143607442MghiOrS9i443vb.png" data-single-block="true" 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old-record-id-OPrAdwDduoefQLxakDzuIwwksTf"><strong>4. 为什么需要提交身份证明信息</strong></h2><div class="ace-line ace-line old-record-id-ZKVudYGRKoGnMGxcq2Pu8WY8sBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T5xudtpmhoC4knxl6dBuGH42sdh"><span style="font-size: 16px;">提交身份证明文件是为了保障您的资金安全和账户安全，只有在核实您的身份后，我们才能协助将账户资产退回给您。请您放心，通过充值受限申请提交的身份证明文件仅用于本次申请审核，并不等同于完成账号 KYC 认证。</span></div><div class="ace-line ace-line old-record-id-Z35gdgRMIonl0CxDglyuaDk3sKg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBf0dj4oAotorbxRWqLu1yK9sFf"><span style="font-size: 16px;">提交申请后，我们预计将在 1 至 2 个工作日内完成审核。从提交申请到资金完成退回，整个流程通常需要 7 天左右，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-MvRgdUd5HoLl49xNwwYuCFNgsHd"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I7smdCtxWosBiCxoCYeuQqI4syc"><span style="font-size: 16px;">4.1 我的身份证明文件信息是否安全</span></h3><div class="ace-line ace-line old-record-id-QK9rdXHZoomrJ3x9y7Qu3cILsyb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuyVdD1HxoW7eUxXew2uQGh2sOd"><span style="font-size: 16px;">保护用户信息安全是 MEXC 的首要任务。根据相关法律法规要求，我们可能会保留您的部分信息，但会严格按照隐私保护标准进行处理。如需了解更多详情，请查阅 MEXC 官网<a data-lark-is-custom="true" href="https://www.mexc.com/terms">用户协议</a>中的“用户协议和隐私政策”了解更多。</span></div><div class="ace-line ace-line old-record-id-ST4JdFe32o4hWBxIORwuG5VosTh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-QPlTdFIYWoabFXx50lYuR5JSsmf"><strong>5. 退回须知</strong></h2><div class="ace-line ace-line old-record-id-WBYrdmK1coneg6xBycBu1rl6sBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G0tmdQ9cyod9QjxhGzMuXX17s2b"><span style="font-size: 16px;">在提交充值受限退回申请之前，请仔细阅读以下重要信息：</span></div><div class="ace-line ace-line old-record-id-BKaXdMC8co8N1Kx4tXhus3CVswe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I8acdnx1HoPbCux8c6iuHyTHsKd"><span style="font-size: 16px;">关于退回数量，单次退回的数量为本次提交表单时同币种、同网络下所有受限资金的总额，系统会将符合条件的受限资金合并处理。</span></div><div class="ace-line ace-line old-record-id-Kqordzmv3ocJpaxk1X9u8grfsUh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N9Xwd21Pto86mJxRaztu9RZ7skf"><span style="font-size: 16px;">关于手续费，如果您的退回金额低于所需手续费，系统将无法为您办理退回。请确认您的受限资金金额是否足够覆盖手续费。</span></div><div class="ace-line ace-line old-record-id-Ac3od9aoBoFexixofPUupiajsBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F0UJdSES1oDr7wxwOHsuZJRjsvh"><span style="font-size: 16px;">关于退回地址，请务必确保您填写的退回地址合法且有效。MEXC 有权拒绝向可疑地址进行退回的申请，以保障资金安全。</span></div><div class="ace-line ace-line old-record-id-XtwAd1EG5oWyFHxsjP3u85GRsTX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HUtQdEH1doOrFzxNw3mubDiOs1e"><span style="font-size: 16px;">关于众筹及 ICO 地址，请勿将资金直接退回至众筹或 ICO 地址。MEXC 不会处理任何与未来通证发放相关的事宜。</span></div><div class="ace-line ace-line old-record-id-Baq1doZojooGH0xvL0RuLyLVsLf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SKE3dS9AxozChrxn1lJuNt1Ysbc"><span style="font-size: 16px;">关于韩国平台的特别提醒，由于韩国平台近期上线了新的合规规则，MEXC 正在积极对接相关业务。在对接完成之前，请不要将资金退回至 Upbit 或 Coinone 等韩国平台，否则可能导致您的资产丢失。</span></div><div class="ace-line ace-line old-record-id-C4CZdTquKokeHRxXa4Yu42ElsLb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TvhMdu0wCoXdQ2xFuDTuMiBhs8f"><span style="font-size: 16px;">如果您对充值受限退回申请有任何疑问，或在操作过程中遇到问题，建议您联系 MEXC 官方客服获取进一步帮助。</span></div><div class="ace-line ace-line old-record-id-Lm02dThWmoQ5gNxdWV6utBnws9g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SLExd3zE8oFS7axbPynuWYBdsZb"><strong>6. 注意事项</strong></h2><div class="ace-line ace-line old-record-id-EJezdq20foRxxix5KMku3Cd1sDe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PqzmdRtRvoyvCNx6pM9ut3U3sAh"><span style="font-size: 16px;">提交退款申请前，请仔细核对所有材料是否完整、清晰。材料不完整或不符合要求可能导致审核失败，延长您的退款时间。如有疑问，建议先联系 MEXC 客服咨询后再提交申请。</span></div><div class="ace-line ace-line old-record-id-GZsEdHdxMoVYULxzh68uUWOMsnb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P2AXdtpvpoiCXGxDGfnuD6aysoh"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MxtfdNDrXoC3oDxCLq0uCjvWs2d" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-QRfQdpVcTo7BZDxZ8HpufOZBs8g" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-DhXKdgYcNoHQ8uxXu6LuKTFLsrd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App） </a></div></li><li class="ace-line ace-line old-record-id-UUGpdPxrPokzslxzvNxuBtG6sug" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-So3dd3rHAoAU0WxFSUiuZbF9sic"><br></div></div>

充值未到账解决指南

2026-01-28 15:08:46

<div><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 确认充值通道开放状态</strong></span></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于充提暂停，您还可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 确认区块网络状态</strong></span></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129265CsmdOVUrzfsIZG.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172128933iJph9uIJPB0j99.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 确认区块确认数</strong></span></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您想详细了解区块确认数相关内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290063lNuiPIwxrPr2h.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 查看账号内是否有充值记录</strong></span></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果账号内没有相关的充值记录，您可以点击填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 其他常见充值未到账解决指南</strong></span></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129126phP5L0j5xm8Gg5.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您尽快提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290407XHtn0EtSx287L.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129444TU8Wy0e4JKwElP.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、ATOM 等。若填写未填/错填导致充值未到账，请提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a href="https://www.mexc.com/announcements/article/17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多 Memo/Tag 介绍，您可以阅读内容《<a href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128150841446gnt7E9NyBncvX6.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 500px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出现充值未到账情况，您可以在 MEXC 平台填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Am9idwZszo8xvVx2wgyuY0lCsud"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br></span></div></div>

MEXC 关于充值未上线数字资产的风险提示

2025-10-01 11:56:12

<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">重要提醒：</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方</span><a href="https://www.mexc.com/announcements"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">公告</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为准。</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">充值遇到问题</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交【</span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账申请找回</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">】表单，客服团队将协助您尝试找回资产；</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">阅读《</span><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">》，了解更多充值相关问题的解决办法。</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">需要协助</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">发送邮件至：service@support.mexc.com 。</span></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 将竭诚为您服务。</span></div><div> </div><div> </div></div>

充值提现到账问题

2025-10-01 11:47:38

<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充提未到账通常由以下原因造成：区块链网络确认延迟、充值标签填写错误、收款地址不正确、提现状态未完成或平台处理延迟。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多常见问题，欢迎您阅读：</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</span></a></div></li></ul><div> </div></div>

什么是预入账

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

充值过程中常见状态及解决办法

2025-09-12 11:29:21

<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MejOdyiZ8oqOYpxIdj7u0pJisRe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 1：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8A%B6%E6%80%81%201%EF%BC%9A%E5%85%A5%E8%B4%A6%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">入账中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BP7hd9i29oeCo8xto0EuqnaRsmd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 2：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%202%EF%BC%9A%E9%A2%84%E5%85%A5%E8%B4%A6,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">预入账</a></strong></span></div></li><li class="ace-line ace-line old-record-id-ERzVdAWlqoKgDSxHrVUugjV9sVd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 3：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E3%80%8B%E8%BF%9B%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8A%B6%E6%80%81%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mzgqd0vcLosXEoxkmlTuQUXasag"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 4：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%90%88%E7%BA%A6%E8%B4%A6%E5%8F%B7%E3%80%82-,%E7%8A%B6%E6%80%81%204%EF%BC%9A%E5%BC%BA%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">强充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BIf5dsccGoTCR7xbAOKuAYbCsQg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 5：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%AF%A6%E6%83%85%E3%80%82-,%E7%8A%B6%E6%80%81%205%EF%BC%9A%E6%97%A0%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">无效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-YYxXdvpbgoOrYFxZxhwu4MYWsdO"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 6：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9B%A2%E9%98%9F%E3%80%82-,%E7%8A%B6%E6%80%81%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-DjzmdkvWLodThsxqEERuGJjEsuf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 7：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-TCv2dGLpboJNodxOYbYuyUEhsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JnfFdjKEeoRGiqxAWvluMmqZseh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 1：入账中</strong></span></h2><div class="ace-line ace-line old-record-id-MDQedPOmWof6pex5h2uuEyg6s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P6nRdYT48o6MzfxY9Anu7UlYsjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Ong7dwZoLoFqyKxSBWmuHjPVsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">区块确认数</a>是否满足入账要求。满足所需确认数后，资产可进行提币或转账等操作。</span></div><div class="ace-line ace-line old-record-id-Gc48dBfHyowOZTxTXnwu0MDEs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）确认充值通道是否开启。如果充值通道未开启，需耐心等待充值通道开启后才可协助处理您的资产。</span></div><div class="ace-line ace-line old-record-id-HfVpdlTWdoFGkXxQNkyu93f0sj0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Nb63ddhIAoVvt8xH2KJugIRUs9d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 2：预入账</strong></span></h2><div class="ace-line ace-line old-record-id-LbgcdrwWHoIvuNxdqD6uiP17s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LbUMdFUAboSF4ZxO7vhu174EsBd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-HgjPdao3xoQaIyxybMJuvji8s52"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账确认数低于入账成功确认数，在充值满足入账成功确认数要求之前，满足预入账确认数之后，用户资产可以用于交易，但不可提币，资产入账成功后才可提币。</span></div><div class="ace-line ace-line old-record-id-O4Dedfklqo223jxXBWyuf0UssUN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CtI4dGTDvoH8v1xQ4fOu2zdIsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因触发风控，您的充值将无法预入账，需等待确认数满足入账成功确认数后，您的资产将自动到账。</span></div><div class="ace-line ace-line old-record-id-YY8hdiCsOodtQ5xw8VeuBmBAs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjuHdKZH8oNz6IxqTLTuvnnpswJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多预入账内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526201">什么是预入账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-GoM4dOUYzofcz7xdX8vu3958smd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YygGduDSBoSrfkxjKGSu5F5ssuM"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-IDwJdhwGUoDF23xbtIjuuU2CsUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R1A2ds7JroxcWzxBEPKuu3KUsOg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RDB4d52e6ocXdTxj7YzuTu9usCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到账的，如果您在账号内未找到充值资产，请检查充值账户是否正确。</span></div><div class="ace-line ace-line old-record-id-E107deUAdoNqUTxiZ5fuksXEsXK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AxNIda09UoA11MxKU8SuiyT0sjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值状态为成功，但您未在账号内找到充值资产，请检查您的资产划转记录。若您充值时选择充值至合约账号，资产将被自动划转至您的合约账号。请同时检查您的现货账号和合约账号。</span></div><div class="ace-line ace-line old-record-id-Aq8pdtS85oUHlXxlunCuu08hs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FfB8ddlOdoyibZxSD0SunK4Wsgd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 4：强充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-X6QFdWKnIoYcp0x8XtDunVVnsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ISEZdrw4Kosbzkx1hhOuUmgfs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RcF7dFkSaouUTqxQbBAurK99sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架资产已退回，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-HSntd5OWJoAP5dxhzlYuVdoIstg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FjJDdBqoyocUnBx2HdRu2cjLsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的资产为下架币种，MEXC 已不支持该币种充值。该资产已自动退回至资产发出地址，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-OGeCdAhkfoxzQ6xqDvtu1ydQskz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NDYadQZ5XobryXxRT9YuJuq9slb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 5：无效充值</strong></span></h2><div class="ace-line ace-line old-record-id-XC6wdljDpo7kGKxQEl3uZrQssxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X0jqdJ3rPoGzIDxTloju1mwpsNb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-WMjIdnlr5oZFqmx7k1Guvczzs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情况下，若一笔转账被多次记入账户，或实际充值数量为零，系统会将其判定为无效充值，不会计入您的账号资产。</span></div><div class="ace-line ace-line old-record-id-XL6wdSPGBoC0TgxZ430uaphqsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您查看自己的充值记录，并与资产转出平台取得联系，进一步确认该笔转账的有效性。如有任何疑问，请随时联系 MEXC 客服团队。</span></div><div class="ace-line ace-line old-record-id-KgRqd4SdIoIhyNx9PBCujTiosRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YhH7dvHLNoNgzpxrAZmuENrPsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Qtubdw4NrosVGvx1QbJuC4YvsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WciidxQtcoNm6gxJukMu4uy8sBe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Gz4eds5n4oLskExrWyzuZ8Ajs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于不同地区的法律合规限制，某些账号充值功能有所限制。若充值状态显示为受限中，请您根据页面提示完成 KYC 要求，完成后即可恢复充值功能。如果您不愿意或无法完成 KYC，也可在页面点击充值退回，提供页面所需资料，MEXC 将在一周左右为您退回资产。</span></div><div class="ace-line ace-line old-record-id-GtrXd1nwdoWSccxjBCPu0E9fs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PqBJd0BaQoLK2dxZFEWuux9xsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-GrsVdiDFmoGcFDxbxgDuIYAfsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SUYMdTq0ooQjiqxPx1Ku4xbSsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-LLcudrcaoov5aoxhtmAuLcejsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限资金退回完成，点击可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-VvaedNhQOov79FxavS3u2Xk7sZg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

钱包维护导致充值/提现暂停怎么办？

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">*BTN- 点击查看&BTNURL=<a href="https://www.mexc.com/assets/status">https://www.mexc.com/assets/status</a>*</span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

如何填写“充值未到账申请找回”表单

2026-05-25 13:28:34

<div data-page-id="TUZmd2QYBoqNkwx5CgAuBSlfspd" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260525132809973URk2dmKF1sWxcs.mp4" style="max-width: 100%; height: auto; display: block; margin-left: auto; margin-right: auto;"></video></p><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><strong>1. 填写指南</strong></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7dd42b1d-8e42-4b78-ac7d-fd5a3054cb88","height":1364,"width":2936,"currHeight":1364,"currWidth":2936,"natrualHeight":1364,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCETLbPVw6omz94xTWb3urEC5soe%2F%3Fpreview_type%3D16","file_token":"CETLbPVw6omz94xTWb3urEC5soe","image_type":"image/png","size":398794,"comments":[]}]}" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429832U89jnpcpPhptBa.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDRVRMYlBWdzZvbXo5NHhUV2IzdXJFQzVzb2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0xCNGRhOEJFb2xVNHB4UmRBOXU1WFZVc2hiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DRVRMYlBWdzZvbXo5NHhUV2IzdXJFQzVzb2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CETLbPVw6omz94xTWb3urEC5soe/?mount_node_token=SLB4da8BEolU4pxRdA9u5XVUshb&mount_point=docx_image" data-width="2936" data-height="1364" data-lark-image-uri="drivetoken://CETLbPVw6omz94xTWb3urEC5soe" data-lark-image-width="2936" data-lark-image-height="1364" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-size: 16px;">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c303d5fb-4f23-41e2-8bdf-700836a2c028","height":1404,"width":2928,"currHeight":1404,"currWidth":2928,"natrualHeight":1404,"natrualWidth":2928,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FN56RbRrkxomAP5xPfUNu28jTsVb%2F%3Fpreview_type%3D16","file_token":"N56RbRrkxomAP5xPfUNu28jTsVb","image_type":"image/png","size":397539,"comments":[]}]}" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429724dpSvDlobDMGJyk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJONTZSYlJya3hvbUFQNXhQZlVOdTI4alRzVmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUktIVWRsM0tsb2pqRzl4bEFCenVqTmY0c2toIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ONTZSYlJya3hvbUFQNXhQZlVOdTI4alRzVmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/N56RbRrkxomAP5xPfUNu28jTsVb/?mount_node_token=RKHUdl3KlojjG9xlABzujNf4skh&mount_point=docx_image" data-width="2928" data-height="1404" data-lark-image-uri="drivetoken://N56RbRrkxomAP5xPfUNu28jTsVb" data-lark-image-width="2928" data-lark-image-height="1404" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-size: 16px;">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-size: 16px;">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85a060fb-be94-47b9-a60f-5d26da131cfd","height":1332,"width":2938,"currHeight":1332,"currWidth":2938,"natrualHeight":1332,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFN5gbQzbQoGNNQxpercurg4isOg%2F%3Fpreview_type%3D16","file_token":"FN5gbQzbQoGNNQxpercurg4isOg","image_type":"image/png","size":405025,"comments":[]}]}" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430949yj9pUX7xFUmTTc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGTjVnYlF6YlFvR05OUXhwZXJjdXJnNGlzT2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUVh5dGRnNDhtb3J4OW94YmNOeHVkTENWc1ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GTjVnYlF6YlFvR05OUXhwZXJjdXJnNGlzT2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FN5gbQzbQoGNNQxpercurg4isOg/?mount_node_token=QXytdg48morx9oxbcNxudLCVsVb&mount_point=docx_image" data-width="2938" data-height="1332" data-lark-image-uri="drivetoken://FN5gbQzbQoGNNQxpercurg4isOg" data-lark-image-width="2938" data-lark-image-height="1332" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-size: 16px;">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-size: 16px;"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-size: 16px;"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-size: 16px;"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-size: 16px;"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-size: 16px;"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"51bbd98a-8925-4631-8fc4-62c7d6ea2073","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWo6dbdUfwoSPdaxDCtPuLOkIsFf%2F%3Fpreview_type%3D16","file_token":"Wo6dbdUfwoSPdaxDCtPuLOkIsFf","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202605081644299338tSRcqz4srFMMM.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVGNoQ2R1TzM3b1VSRVZ4cDRyeHVNWk4xc3RoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XbzZkYmRVZndvU1BkYXhEQ3RQdUxPa0lzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wo6dbdUfwoSPdaxDCtPuLOkIsFf/?mount_node_token=TchCduO37oUREVxp4rxuMZN1sth&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://Wo6dbdUfwoSPdaxDCtPuLOkIsFf" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-size: 16px;">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"951862bc-e359-4f93-88c4-716af338ca9b","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHmfTbUez3otgkex1ZkDu3k7isOd%2F%3Fpreview_type%3D16","file_token":"HmfTbUez3otgkex1ZkDu3k7isOd","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429629K0xddwmC1b5yEa.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1FucGQ1ZTBEb2dEc0Z4czY2bnVnU0pKc2FoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IbWZUYlVlejNvdGdrZXgxWmtEdTNrN2lzT2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HmfTbUez3otgkex1ZkDu3k7isOd/?mount_node_token=OQnpd5e0DogDsFxs66nugSJJsah&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HmfTbUez3otgkex1ZkDu3k7isOd" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"bf7fd999-17f9-4e6e-bf8f-7cd82152f797","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPg9QbnsB6oWq79xWrWKu4ljMsnb%2F%3Fpreview_type%3D16","file_token":"Pg9QbnsB6oWq79xWrWKu4ljMsnb","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430582J9DDItR7UNXCLc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWEY4dWROT2tyb3d0NWR4QjhTVXVaazV1c2xkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QZzlRYm5zQjZvV3E3OXhXcldLdTRsak1zbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Pg9QbnsB6oWq79xWrWKu4ljMsnb/?mount_node_token=XF8udNOkrowt5dxB8SUuZk5usld&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://Pg9QbnsB6oWq79xWrWKu4ljMsnb" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc1ed1b8-6378-4d5e-b79f-66fdc1925326","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSvJWbOtUBoEtgnx6n7fuCJjesLc%2F%3Fpreview_type%3D16","file_token":"SvJWbOtUBoEtgnx6n7fuCJjesLc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164428653yIuV4C45r7u4b5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVjFyZWRIU09Hb3JwOGF4NTJ6NHVvV2wxc0VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TdkpXYk90VUJvRXRnbng2bjdmdUNKamVzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SvJWbOtUBoEtgnx6n7fuCJjesLc/?mount_node_token=V1redHSOGorp8ax52z4uoWl1sEg&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://SvJWbOtUBoEtgnx6n7fuCJjesLc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-size: 16px;">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-size: 16px;">打开 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4293d821-f340-4d7e-bc8b-cf3cde08466f","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7TSbEcTRoE2skxTNRBuwuHosDh%2F%3Fpreview_type%3D16","file_token":"P7TSbEcTRoE2skxTNRBuwuHosDh","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430741FEkkVCeC2fpX08.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRkk0emRNQVFzb3ZoOGR4VGs1bXVtTjdSczI0Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN1RTYkVjVFJvRTJza3hUTlJCdXd1SG9zRGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7TSbEcTRoE2skxTNRBuwuHosDh/?mount_node_token=FI4zdMAQsovh8dxTk5mumN7Rs24&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://P7TSbEcTRoE2skxTNRBuwuHosDh" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-size: 16px;">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14fed45c-ce08-4322-a03f-47086c72508d","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHJ1Yb456YoD9g1xVfUpunNMZsFK%2F%3Fpreview_type%3D16","file_token":"HJ1Yb456YoD9g1xVfUpunNMZsFK","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430972ZRSIj9zuN7XibT.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05Kc2RkbnkzbzYzbXp4dDRSSHVXSFJjc1RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ISjFZYjQ1NllvRDlnMXhWZlVwdW5OTVpzRksvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HJ1Yb456YoD9g1xVfUpunNMZsFK/?mount_node_token=WNJsddny3o63mzxt4RHuWHRcsTf&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://HJ1Yb456YoD9g1xVfUpunNMZsFK" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-size: 16px;">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"d7279e15-57eb-4c68-b5f2-e7098a94ae46","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSSfCb3NV6o5mq5x5ijUubuYPs3f%2F%3Fpreview_type%3D16","file_token":"SSfCb3NV6o5mq5x5ijUubuYPs3f","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164429746fTCk0lckTbwk24.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTUtsTGRRZkxPb1VBMDN4ekNhQXVSZTAzczdnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TU2ZDYjNOVjZvNW1xNXg1aWpVdWJ1WVBzM2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SSfCb3NV6o5mq5x5ijUubuYPs3f/?mount_node_token=MKlLdQfLOoUA03xzCaAuRe03s7g&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SSfCb3NV6o5mq5x5ijUubuYPs3f" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-size: 16px;">1.4 补充资料填写</span></h3><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-size: 16px;">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f" data-list="bullet"><div><span style="font-size: 16px;">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-size: 16px;">需要注意的是，充值 MEXC 不支持币种及充值至 MEXC 热钱包地址两种情况，仅支持原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc77d631-7871-47b4-b0a5-e11a51198ce9","height":705,"width":1429,"currHeight":705,"currWidth":1429,"natrualHeight":705,"natrualWidth":1429,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOnlobqFbdoYAbDx7VCBuurQlssd%2F%3Fpreview_type%3D16","file_token":"OnlobqFbdoYAbDx7VCBuurQlssd","image_type":"image/png","size":256964,"comments":[]}]}" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164430115193wyWKHL8d8kX.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJUVVptZDJRWUJvcU5rd3g1Q2dBdUJTbGZzcGQiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiT25sb2JxRmJkb1lBYkR4N1ZDQnV1clFsc3NkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNTY5NjQsInNjYWxlIjoxLCJ3aWR0aCI6MTQyOSwiaGVpZ2h0Ijo3MDUsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjpudWxsfQ==" data-suite="eyJmaWxlVG9rZW4iOiJPbmxvYnFGYmRvWUFiRHg3VkNCdXVyUWxzc2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVzFPeGRqTXVFb3oza1h4MHBmOHVyeGluc1pnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PbmxvYnFGYmRvWUFiRHg3VkNCdXVyUWxzc2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OnlobqFbdoYAbDx7VCBuurQlssd/?mount_node_token=W1OxdjMuEoz3kXx0pf8urxinsZg&mount_point=docx_image" data-width="1429" data-height="705" data-lark-image-uri="drivetoken://OnlobqFbdoYAbDx7VCBuurQlssd" data-lark-image-width="1429" data-lark-image-height="705" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-size: 16px;">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"172eb0e3-12ba-453e-9a14-5eec9c53c226","height":699,"width":1415,"currHeight":699,"currWidth":1415,"natrualHeight":699,"natrualWidth":1415,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPs71bM4iRoEdu0xjkvoukNSAsBd%2F%3Fpreview_type%3D16","file_token":"Ps71bM4iRoEdu0xjkvoukNSAsBd","image_type":"image/png","size":87397,"comments":[]}]}" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260508164427579gM2a6k0ke2uH5m.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQczcxYk00aVJvRWR1MHhqa3ZvdWtOU0FzQmQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUGVHSWRZWFYzbzBCNGd4dDNqM3U1RGtlc1BlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QczcxYk00aVJvRWR1MHhqa3ZvdWtOU0FzQmQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ps71bM4iRoEdu0xjkvoukNSAsBd/?mount_node_token=PeGIdYXV3o0B4gxt3j3u5DkesPe&mount_point=docx_image" data-width="1415" data-height="699" data-lark-image-uri="drivetoken://Ps71bM4iRoEdu0xjkvoukNSAsBd" data-lark-image-width="1415" data-lark-image-height="699" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-S4IgdTERqoLIaYxK6euuDjNQstd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BC81dSk6BobPnvx5yfOuEQgisOh"><strong>2. 处理手续费和预计完成时间说明</strong></h2><div class="ace-line ace-line old-record-id-XiMAdOfQZoXgZQx13ZeuXiJLsyb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IKg9dH132oaljDxpJc6uVFzSs2c"><strong style="font-size: 16px;">充值问题类型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EBMBdox2DogAIHxo4DCucLoPs9g"><strong style="font-size: 16px;">费用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kgf6d85VvoCLHLxkYRXuZnCdsre"><strong style="font-size: 16px;">处理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mq2wd3NJgotI4cxFRkDuKhUIsWh"><strong style="font-size: 16px;">处理时效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AzTMd6o8hocvd1xLAtLuXKzisac"><span style="font-size: 16px;">充值到热钱包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Y37Ud5K5foi5FHxXsqCuOwY2sjc"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UGntdZEQQoiL6qxNeJEuCVoisgg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JSK5dcjTvogO3Dx0F7duVey1s2c"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-IgnQdtWQ7o7QMjxbKi1uaL5lslb"><span style="font-size: 16px;">充值未填/填错 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JgM5dMVK1o70CAx1BCQu9515stb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YHA9doAi3oaPpfxTmRbu6oojsBg"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZwcodSXKZoDM6QxY0k6uXY1xsze"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VAZHdwOmfoYpKBxYkoduOC68sKP"><span style="font-size: 16px;">充值不支持币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NpSMdT1ProLKWsxe0GVuYyrPsVb"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FXw2dDmj3oazYCx8LHZumHUvsqe"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-B345dpRNUoaj3DxmfuauKb8DsEd"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Wh1sdZ6L1oc8ZhxuDNcuoqFgsQe"><span style="font-size: 16px;">使用不支持网络进行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GUbSd5Zz3oogWTxEovpu3sVts6d"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OJbadMT9zoVDxxxmFVluG00nsjd"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OQqldmernoSHaMxS5q3uXJeQsqg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sbn7dYFeToNrQHxQfyXuf0yZsmg"><span style="font-size: 16px;">充值禁止充值币种</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDFNdcqV2ol5p1xRKddu4ChyshA"><span style="font-size: 16px;">根据链上 Gas fee 动态调整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Uk5ndL5arosymjxKkwsu8aXpsYf"><span style="font-size: 16px;">仅支持原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X3NZdYJ46o7cMQxrJTyulKo7sfb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Als5dCISEoyYkExLAdYuCsQvs9g"><span style="font-size: 16px;">支持的币种/网络正常充值未入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LLRBdP730o4yNBx4TmOu5v9Esge"><span style="font-size: 16px;">免费</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SMcCdd9KYogok1xwloEuDXf9sUX"><span style="font-size: 16px;">入账</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GzDLdUf4Bo4632xshj3ulC0Nsnh"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-AsK9djL9RocsC8xKdEouLB2wsOg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情况，请以客服实际处理方案为准。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-H1xDdsjkqoioI3xULc5uVz6Gsq1"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DO68do0FooYo5gx5l48uNO7Vsig"><strong>3. 如何支付手续费</strong></h2><div class="ace-line ace-line old-record-id-UFAhdTCwAox327xFKyCuA9yisb4"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iq7OdlVwvoIRXwxB5yTuYQ20sCh"><span style="font-size: 16px;">手续费金额以您前端页面显示的实际金额为准。提交补充资料后，系统将自动从您的现货账户中冻结对应金额的手续费，无需手动支付。</span></div><div class="ace-line ace-line old-record-id-Y6JjdZvFTokZsExbSDhu6S3rsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AmHTdSXHNohKLmx6eP6uRXcrsyh"><span style="font-size: 16px;">为确保手续费能够顺利划扣，请您提前在现货账户中预留足够数量的 USDT。若您的现货账户 USDT 余额不足，将无法成功提交，补足余额后方可继续操作。</span></div><div class="ace-line ace-line old-record-id-XeGQd30tpopT8WxzgcYuxkJ5sEu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxfLdoZHdokqmXxTLnNuvCPfsib"><span style="font-size: 16px;">如有任何疑问，欢迎随时联系在线客服。</span></div><div class="ace-line ace-line old-record-id-Ktdcd8FPEoeBIhxXhBEu0Oi4sBd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GlHfdtDZLox7NKx3PzAuAvA7sNb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XLQSdSAeGojVe0xoRyYuTn0TsQg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什么是充值未到账申请找回</a></div></li><li class="ace-line ace-line old-record-id-YvAhdWUwfo3shTxD2HouYHoXsdd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-UMwwdbsW7omifQxhKIBuEqpXsUg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-P2aQdPqgooM3XQx8IwUuGMd1snb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-BlQwdyxTooKaYSxWRyWuW25ysNh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-KUJFdPf8Wo3CyzxYeH1uDnMRsKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br></div></div>

未填/错填标签（Memo/Tag）找回申请指南

2026-04-20 09:54:13

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些加密货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 XRP、ATOM 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">充值未到账申请找回</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">如何填写“充值未到账申请找回”表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>充值未到账申请找回</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><br></div></div>

什么是充值未到账申请找回？

2026-04-13 13:55:17

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 充值未到账申请找回功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 充值未到账申请找回常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将</span></div><div class="ace-line ace-line old-record-id-S6IqdGCyuoj93GxZhFeuNH07s3e"><span style="font-size: 16px;">自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写“充值未到账申请找回”表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

MEXC 充值受限退回申请

2026-04-02 14:36:41

<div data-page-id="NPyHdsfLHoqoY6xl56Zuljsfsqb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Sp3ddrTbMoF5t0xnTcRuHu2dszd"><strong>1. 什么是充值受限退回申请</strong></h2><div class="ace-line ace-line old-record-id-LS8vdrWRJolgHRxXmVguCBCws6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EUtsdnvtzoayXsxLxcPukGKRsKe"><span style="font-size: 16px;">当您因特殊原因无法完成 MEXC 平台的实名认证（KYC）时，您充值的资金可能会处于受限状态，暂时无法入账到您的账户。</span></div><div class="ace-line ace-line old-record-id-DO3KdjszLoqIUnxmHNmuc9jWsvd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XTEwd6d6EoHaSPxseazuPjatsch"><span style="font-size: 16px;">通常情况下，完成实名认证后资金即可正常入账。但如果您确实无法完成实名认证，MEXC 提供了充值受限<a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">退回申请</a>功能，帮助您将受限资金退回至原地址。</span></div><div class="ace-line ace-line old-record-id-RmwHdFO1zoKAsoxGdBsuQQokszf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZRWpdTMKloArckxqTOcuhuSrskh"><strong>2. 如何申请充值受限退回</strong></h2><div class="ace-line ace-line old-record-id-MCxudaYczolhT8xiZSkuhJQusGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HxlZdru7NojajcxtJZ7u3iSosAf"><span style="font-size: 16px;">1）打开 MEXC 官网并登录您的账户。</span></div><div class="ace-line ace-line old-record-id-RZ3QdZZSoon2y2xN1I7uon98s1G"><span style="font-size: 16px;">2）点击页面顶部的【资产】菜单中选择【资金记录】。</span></div><div class="ace-line ace-line old-record-id-TB0hd6xfyoMOapxYYoOuCDonsph"><span style="font-size: 16px;">3）在【充值记录】中找到状态显示为【受限中】的充值记录并点击。</span></div><div class="ace-line ace-line old-record-id-XO2ldimUwocFrhxCGOvuPHqMsih"><span style="font-size: 16px;">4）点击【无法认证】按钮。</span></div><div class="ace-line ace-line old-record-id-Orafd3lvGocHGIxtBISuyNIbseh"><span style="font-size: 16px;">5）根据页面提示填写<a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">退回申请</a>表单并提交。</span></div><div class="ace-line ace-line old-record-id-BhVFdHjjOoZY5Fx4u4Kudxr4sze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b7ae4146-28ad-4ce3-934f-4ab33be75874","height":1064,"width":2370,"currHeight":1064,"currWidth":2370,"natrualHeight":1064,"natrualWidth":2370,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FO3ISbLvJ5o4tD5xAuYSunTrWsbc%2F%3Fpreview_type%3D16","file_token":"O3ISbLvJ5o4tD5xAuYSunTrWsbc","image_type":"image/png","size":196313,"comments":[]}]}" class="image-uploaded gallery old-record-id-WZM9d7rSjon3frxXrAxulqbQsTc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604021436068177OLTyWST5LDiJV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPM0lTYkx2SjVvNHRENXhBdVlTdW5UcldzYmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV1pNOWQ3clNqb24zZnJ4WHJBeHVscWJRc1RjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PM0lTYkx2SjVvNHRENXhBdVlTdW5UcldzYmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/O3ISbLvJ5o4tD5xAuYSunTrWsbc/?mount_node_token=WZM9d7rSjon3frxXrAxulqbQsTc&mount_point=docx_image" data-width="2370" data-height="1064" data-lark-image-uri="drivetoken://O3ISbLvJ5o4tD5xAuYSunTrWsbc" data-lark-image-width="2370" data-lark-image-height="1064" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Q8IfdYeJvoRGWXx39KFumQVesjb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KG76dMT6UoAZuMx29rcu3MdSseb"><strong>3. 退回资料要求</strong></h2><div class="ace-line ace-line old-record-id-YRLbduJu2ojTpTxWlrXuXjgwswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WsLWddPi1oDOCtxJI5puHV6ds5d"><span style="font-size: 16px;">在提交充值受限退回申请时，您需要准备以下材料：</span></div><div class="ace-line ace-line old-record-id-MEWBdg7dPoOgXKx9bLruITslsSh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nd7UdlJbDoHxRQxPX8Gut1P4sWf"><span style="font-size: 16px;">3.1 身份证明文件</span></h3><div class="ace-line ace-line old-record-id-UZ9mdAi4oow1nXxPq2muu415sZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lzwad6r7lo7blXxgTiZu19zHsJd"><span style="font-size: 16px;">您需要提供由政府机构签发的有效身份证明文件，可接受的证件类型包括护照、身份证或驾照。请确保文件上清晰显示有效期信息。文件格式支持 jpg、png、bmp、jpeg、gif，文件大小不超过 15MB。</span></div><div class="ace-line ace-line old-record-id-DYEudVrnyoNcKXxjDOOug00Psrg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FBcsdyyvboi6Otx9eXAulKBjs13"><span style="font-size: 16px;">3.2 视频证明及退款申请文件</span></h3><div class="ace-line ace-line old-record-id-LalId8vOZopNtFxyPFpu6XL7sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BeJnd07GboZrfIxC37luarqMsHh"><span style="font-size: 16px;">1）准备好本人真实且在有效期内的身份证明文件。</span></div><div class="ace-line ace-line old-record-id-QkJmdtTl2o2s1JxTwCxuBc8Zsnb"><span style="font-size: 16px;">2）准备一张白纸，在纸上打印或手写退款申请内容。您可以下载 MEXC 官方提供的模板使用。</span></div><div class="ace-line ace-line old-record-id-EmdXdR0uToYm1SxTnM9unQk4sed"><span style="font-size: 16px;">3）打开手机或摄像设备的视频录制功能，录制一段数秒的视频。录制时请一只手持身份证明文件，另一只手持退款申请纸张，同时确保您的面部完整入镜且没有被遮挡。</span></div><div class="ace-line ace-line old-record-id-TQwNdyqA1oLf1txzzmIuO6iSskg"><span style="font-size: 16px;">4）请务必确认视频的拍摄日期与退款申请文件上填写的日期保持一致。</span></div><div class="ace-line ace-line old-record-id-LteodeuNZo2KSWxQRrNulUm6sGc"><span style="font-size: 16px;">5）视频文件支持 mp4、mov、avi 格式，文件大小不超过 50 MB；退款申请文件支持 jpg、png、bmp、jpeg、gif、pdf 格式，文件大小不超过 15 MB。</span></div><div class="ace-line ace-line old-record-id-YaXddq7ImozoRfx6w12up16Fshh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"daef50b7-12eb-4f84-bd40-f148c9522fff","height":954.9893617021277,"width":690,"currHeight":954.9893617021277,"currWidth":690,"natrualHeight":2602,"natrualWidth":1880,"pluginName":"imageUpload","scale":0.3670212765957447,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSXLZbS37Po0hMZxDPmquUvVTsZf%2F%3Fpreview_type%3D16","file_token":"SXLZbS37Po0hMZxDPmquUvVTsZf","image_type":"image/png","size":691605,"comments":[]}]}" class="image-uploaded gallery old-record-id-NvUGdLofxo4LgfxgHaiu4L6UsNf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402143607442MghiOrS9i443vb.png" data-single-block="true" 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old-record-id-OPrAdwDduoefQLxakDzuIwwksTf"><strong>4. 为什么需要提交身份证明信息</strong></h2><div class="ace-line ace-line old-record-id-ZKVudYGRKoGnMGxcq2Pu8WY8sBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T5xudtpmhoC4knxl6dBuGH42sdh"><span style="font-size: 16px;">提交身份证明文件是为了保障您的资金安全和账户安全，只有在核实您的身份后，我们才能协助将账户资产退回给您。请您放心，通过充值受限申请提交的身份证明文件仅用于本次申请审核，并不等同于完成账号 KYC 认证。</span></div><div class="ace-line ace-line old-record-id-Z35gdgRMIonl0CxDglyuaDk3sKg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBf0dj4oAotorbxRWqLu1yK9sFf"><span style="font-size: 16px;">提交申请后，我们预计将在 1 至 2 个工作日内完成审核。从提交申请到资金完成退回，整个流程通常需要 7 天左右，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-MvRgdUd5HoLl49xNwwYuCFNgsHd"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-I7smdCtxWosBiCxoCYeuQqI4syc"><span style="font-size: 16px;">4.1 我的身份证明文件信息是否安全</span></h3><div class="ace-line ace-line old-record-id-QK9rdXHZoomrJ3x9y7Qu3cILsyb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuyVdD1HxoW7eUxXew2uQGh2sOd"><span style="font-size: 16px;">保护用户信息安全是 MEXC 的首要任务。根据相关法律法规要求，我们可能会保留您的部分信息，但会严格按照隐私保护标准进行处理。如需了解更多详情，请查阅 MEXC 官网<a data-lark-is-custom="true" href="https://www.mexc.com/terms">用户协议</a>中的“用户协议和隐私政策”了解更多。</span></div><div class="ace-line ace-line old-record-id-ST4JdFe32o4hWBxIORwuG5VosTh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-QPlTdFIYWoabFXx50lYuR5JSsmf"><strong>5. 退回须知</strong></h2><div class="ace-line ace-line old-record-id-WBYrdmK1coneg6xBycBu1rl6sBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G0tmdQ9cyod9QjxhGzMuXX17s2b"><span style="font-size: 16px;">在提交充值受限退回申请之前，请仔细阅读以下重要信息：</span></div><div class="ace-line ace-line old-record-id-BKaXdMC8co8N1Kx4tXhus3CVswe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I8acdnx1HoPbCux8c6iuHyTHsKd"><span style="font-size: 16px;">关于退回数量，单次退回的数量为本次提交表单时同币种、同网络下所有受限资金的总额，系统会将符合条件的受限资金合并处理。</span></div><div class="ace-line ace-line old-record-id-Kqordzmv3ocJpaxk1X9u8grfsUh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N9Xwd21Pto86mJxRaztu9RZ7skf"><span style="font-size: 16px;">关于手续费，如果您的退回金额低于所需手续费，系统将无法为您办理退回。请确认您的受限资金金额是否足够覆盖手续费。</span></div><div class="ace-line ace-line old-record-id-Ac3od9aoBoFexixofPUupiajsBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F0UJdSES1oDr7wxwOHsuZJRjsvh"><span style="font-size: 16px;">关于退回地址，请务必确保您填写的退回地址合法且有效。MEXC 有权拒绝向可疑地址进行退回的申请，以保障资金安全。</span></div><div class="ace-line ace-line old-record-id-XtwAd1EG5oWyFHxsjP3u85GRsTX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HUtQdEH1doOrFzxNw3mubDiOs1e"><span style="font-size: 16px;">关于众筹及 ICO 地址，请勿将资金直接退回至众筹或 ICO 地址。MEXC 不会处理任何与未来通证发放相关的事宜。</span></div><div class="ace-line ace-line old-record-id-Baq1doZojooGH0xvL0RuLyLVsLf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SKE3dS9AxozChrxn1lJuNt1Ysbc"><span style="font-size: 16px;">关于韩国平台的特别提醒，由于韩国平台近期上线了新的合规规则，MEXC 正在积极对接相关业务。在对接完成之前，请不要将资金退回至 Upbit 或 Coinone 等韩国平台，否则可能导致您的资产丢失。</span></div><div class="ace-line ace-line old-record-id-C4CZdTquKokeHRxXa4Yu42ElsLb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TvhMdu0wCoXdQ2xFuDTuMiBhs8f"><span style="font-size: 16px;">如果您对充值受限退回申请有任何疑问，或在操作过程中遇到问题，建议您联系 MEXC 官方客服获取进一步帮助。</span></div><div class="ace-line ace-line old-record-id-Lm02dThWmoQ5gNxdWV6utBnws9g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SLExd3zE8oFS7axbPynuWYBdsZb"><strong>6. 注意事项</strong></h2><div class="ace-line ace-line old-record-id-EJezdq20foRxxix5KMku3Cd1sDe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PqzmdRtRvoyvCNx6pM9ut3U3sAh"><span style="font-size: 16px;">提交退款申请前，请仔细核对所有材料是否完整、清晰。材料不完整或不符合要求可能导致审核失败，延长您的退款时间。如有疑问，建议先联系 MEXC 客服咨询后再提交申请。</span></div><div class="ace-line ace-line old-record-id-GZsEdHdxMoVYULxzh68uUWOMsnb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P2AXdtpvpoiCXGxDGfnuD6aysoh"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MxtfdNDrXoC3oDxCLq0uCjvWs2d" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-QRfQdpVcTo7BZDxZ8HpufOZBs8g" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-DhXKdgYcNoHQ8uxXu6LuKTFLsrd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App） </a></div></li><li class="ace-line ace-line old-record-id-UUGpdPxrPokzslxzvNxuBtG6sug" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-So3dd3rHAoAU0WxFSUiuZbF9sic"><br></div></div>

充值未到账解决指南

2026-01-28 15:08:46

<div><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 确认充值通道开放状态</strong></span></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于充提暂停，您还可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 确认区块网络状态</strong></span></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129265CsmdOVUrzfsIZG.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172128933iJph9uIJPB0j99.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 确认区块确认数</strong></span></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您想详细了解区块确认数相关内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290063lNuiPIwxrPr2h.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 查看账号内是否有充值记录</strong></span></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果账号内没有相关的充值记录，您可以点击填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 其他常见充值未到账解决指南</strong></span></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129126phP5L0j5xm8Gg5.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您尽快提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507241721290407XHtn0EtSx287L.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250724172129444TU8Wy0e4JKwElP.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、ATOM 等。若填写未填/错填导致充值未到账，请提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a href="https://www.mexc.com/announcements/article/17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多 Memo/Tag 介绍，您可以阅读内容《<a href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128150841446gnt7E9NyBncvX6.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 500px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您提交<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出现充值未到账情况，您可以在 MEXC 平台填写<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Am9idwZszo8xvVx2wgyuY0lCsud"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br></span></div></div>

MEXC 关于充值未上线数字资产的风险提示

2025-10-01 11:56:12

<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">重要提醒：</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方</span><a href="https://www.mexc.com/announcements"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">公告</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为准。</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">充值遇到问题</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交【</span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账申请找回</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">】表单，客服团队将协助您尝试找回资产；</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">阅读《</span><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">》，了解更多充值相关问题的解决办法。</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">需要协助</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div></li><li><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">发送邮件至：service@support.mexc.com 。</span></div></li></ul><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 将竭诚为您服务。</span></div><div> </div><div> </div></div>

充值提现到账问题

2025-10-01 11:47:38

<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充提未到账通常由以下原因造成：区块链网络确认延迟、充值标签填写错误、收款地址不正确、提现状态未完成或平台处理延迟。</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多常见问题，欢迎您阅读：</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值未到账解决指南</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</span></a></div></li></ul><div> </div></div>

什么是预入账

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

充值过程中常见状态及解决办法

2025-09-12 11:29:21

<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MejOdyiZ8oqOYpxIdj7u0pJisRe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 1：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8A%B6%E6%80%81%201%EF%BC%9A%E5%85%A5%E8%B4%A6%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">入账中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BP7hd9i29oeCo8xto0EuqnaRsmd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 2：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%202%EF%BC%9A%E9%A2%84%E5%85%A5%E8%B4%A6,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">预入账</a></strong></span></div></li><li class="ace-line ace-line old-record-id-ERzVdAWlqoKgDSxHrVUugjV9sVd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 3：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E3%80%8B%E8%BF%9B%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8A%B6%E6%80%81%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mzgqd0vcLosXEoxkmlTuQUXasag"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 4：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%90%88%E7%BA%A6%E8%B4%A6%E5%8F%B7%E3%80%82-,%E7%8A%B6%E6%80%81%204%EF%BC%9A%E5%BC%BA%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">强充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BIf5dsccGoTCR7xbAOKuAYbCsQg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 5：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%AF%A6%E6%83%85%E3%80%82-,%E7%8A%B6%E6%80%81%205%EF%BC%9A%E6%97%A0%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">无效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-YYxXdvpbgoOrYFxZxhwu4MYWsdO"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 6：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9B%A2%E9%98%9F%E3%80%82-,%E7%8A%B6%E6%80%81%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-DjzmdkvWLodThsxqEERuGJjEsuf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 7：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-TCv2dGLpboJNodxOYbYuyUEhsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JnfFdjKEeoRGiqxAWvluMmqZseh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 1：入账中</strong></span></h2><div class="ace-line ace-line old-record-id-MDQedPOmWof6pex5h2uuEyg6s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P6nRdYT48o6MzfxY9Anu7UlYsjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Ong7dwZoLoFqyKxSBWmuHjPVsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">区块确认数</a>是否满足入账要求。满足所需确认数后，资产可进行提币或转账等操作。</span></div><div class="ace-line ace-line old-record-id-Gc48dBfHyowOZTxTXnwu0MDEs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）确认充值通道是否开启。如果充值通道未开启，需耐心等待充值通道开启后才可协助处理您的资产。</span></div><div class="ace-line ace-line old-record-id-HfVpdlTWdoFGkXxQNkyu93f0sj0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Nb63ddhIAoVvt8xH2KJugIRUs9d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 2：预入账</strong></span></h2><div class="ace-line ace-line old-record-id-LbgcdrwWHoIvuNxdqD6uiP17s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LbUMdFUAboSF4ZxO7vhu174EsBd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-HgjPdao3xoQaIyxybMJuvji8s52"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账确认数低于入账成功确认数，在充值满足入账成功确认数要求之前，满足预入账确认数之后，用户资产可以用于交易，但不可提币，资产入账成功后才可提币。</span></div><div class="ace-line ace-line old-record-id-O4Dedfklqo223jxXBWyuf0UssUN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CtI4dGTDvoH8v1xQ4fOu2zdIsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因触发风控，您的充值将无法预入账，需等待确认数满足入账成功确认数后，您的资产将自动到账。</span></div><div class="ace-line ace-line old-record-id-YY8hdiCsOodtQ5xw8VeuBmBAs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjuHdKZH8oNz6IxqTLTuvnnpswJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多预入账内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526201">什么是预入账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-GoM4dOUYzofcz7xdX8vu3958smd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YygGduDSBoSrfkxjKGSu5F5ssuM"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-IDwJdhwGUoDF23xbtIjuuU2CsUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R1A2ds7JroxcWzxBEPKuu3KUsOg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RDB4d52e6ocXdTxj7YzuTu9usCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到账的，如果您在账号内未找到充值资产，请检查充值账户是否正确。</span></div><div class="ace-line ace-line old-record-id-E107deUAdoNqUTxiZ5fuksXEsXK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AxNIda09UoA11MxKU8SuiyT0sjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值状态为成功，但您未在账号内找到充值资产，请检查您的资产划转记录。若您充值时选择充值至合约账号，资产将被自动划转至您的合约账号。请同时检查您的现货账号和合约账号。</span></div><div class="ace-line ace-line old-record-id-Aq8pdtS85oUHlXxlunCuu08hs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FfB8ddlOdoyibZxSD0SunK4Wsgd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 4：强充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-X6QFdWKnIoYcp0x8XtDunVVnsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ISEZdrw4Kosbzkx1hhOuUmgfs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RcF7dFkSaouUTqxQbBAurK99sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架资产已退回，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-HSntd5OWJoAP5dxhzlYuVdoIstg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FjJDdBqoyocUnBx2HdRu2cjLsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的资产为下架币种，MEXC 已不支持该币种充值。该资产已自动退回至资产发出地址，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-OGeCdAhkfoxzQ6xqDvtu1ydQskz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NDYadQZ5XobryXxRT9YuJuq9slb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 5：无效充值</strong></span></h2><div class="ace-line ace-line old-record-id-XC6wdljDpo7kGKxQEl3uZrQssxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X0jqdJ3rPoGzIDxTloju1mwpsNb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-WMjIdnlr5oZFqmx7k1Guvczzs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情况下，若一笔转账被多次记入账户，或实际充值数量为零，系统会将其判定为无效充值，不会计入您的账号资产。</span></div><div class="ace-line ace-line old-record-id-XL6wdSPGBoC0TgxZ430uaphqsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您查看自己的充值记录，并与资产转出平台取得联系，进一步确认该笔转账的有效性。如有任何疑问，请随时联系 MEXC 客服团队。</span></div><div class="ace-line ace-line old-record-id-KgRqd4SdIoIhyNx9PBCujTiosRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YhH7dvHLNoNgzpxrAZmuENrPsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Qtubdw4NrosVGvx1QbJuC4YvsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WciidxQtcoNm6gxJukMu4uy8sBe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Gz4eds5n4oLskExrWyzuZ8Ajs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于不同地区的法律合规限制，某些账号充值功能有所限制。若充值状态显示为受限中，请您根据页面提示完成 KYC 要求，完成后即可恢复充值功能。如果您不愿意或无法完成 KYC，也可在页面点击充值退回，提供页面所需资料，MEXC 将在一周左右为您退回资产。</span></div><div class="ace-line ace-line old-record-id-GtrXd1nwdoWSccxjBCPu0E9fs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PqBJd0BaQoLK2dxZFEWuux9xsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-GrsVdiDFmoGcFDxbxgDuIYAfsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SUYMdTq0ooQjiqxPx1Ku4xbSsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-LLcudrcaoov5aoxhtmAuLcejsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限资金退回完成，点击可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-VvaedNhQOov79FxavS3u2Xk7sZg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

钱包维护导致充值/提现暂停怎么办？

2025-09-12 11:29:21

<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">*BTN- 点击查看&BTNURL=<a href="https://www.mexc.com/assets/status">https://www.mexc.com/assets/status</a>*</span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>