身份认证常见问题支持：查找关于身份认证常见问题的解答、指南与帮助 | MEXC 帮助中心

为什么要进行身份认证（KYC）？

2026-01-17 09:23:35

<div data-page-id="Rz3hdNKHJozeGExLqT7ulgDXsrd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-EakSd9dHAouSxsxjW3ju1beSs06"><strong>1. 什么是身份认证（KYC）？</strong></h2><div class="ace-line ace-line old-record-id-LrIodeDRQowR0kxaYewuuH6ssmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PJaydmJfzonxfkxdJpVug3MrsZc"><span style="font-size: 16px;">身份认证（KYC-Know Your Customer) 即充分了解您的客户，完成身份认证（KYC）有助于保护您的账号和资产安全，能够有效避免部分欺诈、腐败、反洗钱等风险；当您意外丢失账号密码/安全项时，身份认证信息也有助于您快速恢复账号。</span></div><div class="ace-line ace-line old-record-id-Zz3idymzdoED6Ix6NfZuV0XLshf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JStsdJqFCo0oo0x8RR0uuaKVstc"><strong>2. 为什么要进行身份认证（KYC）？</strong></h2><div class="ace-line ace-line old-record-id-ShJ2dgLKcoSidsxPVyzuQaDqsCN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F1MKdG6whoidmexgRG2unRk3spb"><span style="font-size: 16px;">进行身份认证（KYC）后，您可以享受更加流畅无阻的交易体验，从而提升整体服务的便捷性和安全性。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-WFPKdkDEFoGsslxGkwruSHAEsNg" data-list="bullet"><div><span style="font-size: 16px;">提升账户的资金安全等级</span></div></li><li class="ace-line ace-line old-record-id-WOzEduLSko3bgCxHyIluZPCUsUf" data-list="bullet"><div><span style="font-size: 16px;">增加买币/提币的单笔额度</span></div></li><li class="ace-line ace-line old-record-id-JLNZdfdQYof1KSxpBjVuLXT3sRd" data-list="bullet"><div><span style="font-size: 16px;">解锁对应的交易许可权</span></div></li><li class="ace-line ace-line old-record-id-DHxmd9dcmoLPPqxglB7uYy9nsyg" data-list="bullet"><div><span style="font-size: 16px;">解锁KYC相关平台活动</span></div></li></ul><div class="ace-line ace-line old-record-id-GCYpd9Rgyo0Jf9xhPkKuw9Kzsme"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BaC5dRytloSGyJxIT4vu6JWHsH7"><strong>3. 身份认证（KYC）有哪些分类？</strong></h2><div class="ace-line ace-line old-record-id-KGWBdH12Jou3r3xp1C3ujmR2s2a"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="187;158;359;147" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="187"><col width="158"><col width="359"><col width="147"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BjZVdynl6oM8XtxnAKzuMlUps5g"><strong style="font-size: 16px;">分类</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HgaQdgup7oyAN0xjGYquucwnsee"><strong style="font-size: 16px;">等级</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Vd16dRAc5o0pKoxqEpaupiGqsqc"><strong style="font-size: 16px;">所需资料</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-VUUOdg0HFot0EvxHwP4uUZwVsKc"><strong style="font-size: 16px;">认证方式</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Adh2dx5QLozCuBxIppKuWVLNsDd"><span style="font-size: 16px;">个人 KYC</span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Ojk6dFEYyoAM26xWoOMuOmqCsbc"><span style="font-size: 16px;">(支持身份证/驾照/护照/居留证)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MGAVdVpl3o1jhOxrugouUUEbs5g"><span style="font-size: 16px;">初级 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Q2c4dmcNXo8JuOxxthwuAyiHssA"><span style="font-size: 16px;">提交个人基本认证信息（姓名/证件号码/出生日期）以及拍摄上传证件照片</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BGpWdaAHbouvORxwJhvuNfWfsig"><span style="font-size: 16px;">Web、App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BqVddo55hog5vexbVziuZ8eFsEf"><span style="font-size: 16px;">高级 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Iu3rdFmAJoPKDEx2oYZuT8ZMskc"><span style="font-size: 16px;">提交个人进阶认证信息（拍摄或上传证件照片，输入姓名/证件号码/出生日期）并完成人脸识别</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LcYrdz0x4oxUcUxQTVHuUe1NsHe"><span style="font-size: 16px;">Web、App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TSrKdLGJko95R8xgS3RuSZv2sHb"><span style="font-size: 16px;">机构 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Eww8dG5F2ocHY7xcTY5uRVl0s8g"><span style="font-size: 16px;">-</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-JxKQdwQvzokmaExUiQ4u4dF4sQb"><span style="font-size: 16px;">提交企业相关信息（企业经营相关信息及董事会相关授权文件）</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-L7t7dIyeXo8IIqxzwfju11nWsLh"><span style="font-size: 16px;">仅 Web</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Am53d0j8wor8L9xrCAWuiCJysoQ"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GO6Ld1bDTo4GPWxqVNwuAUCQsFG"><strong>4. 不同类别的身份认证（KYC）提币额度分别是多少？</strong></h2><div class="ace-line ace-line old-record-id-Ga3ldEfXdov2LBxA3DAuiBrUs8g"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="187;272;386" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="187"><col width="272"><col width="386"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FSWidhqEIoITtMx4pu6uWgTTsOh"><strong style="font-size: 16px;">分类</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-XO6YdasNTo6UTqxoLokui2BVsrd"><strong style="font-size: 16px;">提币额度</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-R7h8doXhGoxpKgxDQ2kuMsmGskd"><strong style="font-size: 16px;">其他交易权限</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ECBbd4ESUoAfdyxk3n3u82jtszb"><span style="font-size: 16px;">未 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GwQsdjKOXod2DYxKGvlummAXsag"><span style="font-size: 16px;">24 小时提币额度 10 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AYv8dHyrJo4a25xJ32HuHwOGsub"><span style="font-size: 16px;">无法进行 OTC 交易</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-G5VEdaWHAoJxqgxQ18huI4zNsGp"><span style="font-size: 16px;">初级 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LPISduxErot2lVxrjhCuT2YfsSe"><span style="font-size: 16px;">24 小时提币额度 80 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ElX4dgHRIoeuOlxWH9EuZ7Z1sgH"><span style="font-size: 16px;">有限制地访问 OTC 交易</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RajqdPAlIohoTHxjBo4uv8gbsmd"><span style="font-size: 16px;">高级 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HQn8dSkmto7IzuxOc7luvtFis3j"><span style="font-size: 16px;">24 小时提币额度 200 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NpeidJI6io0Fxox6e16u7PHDs7g"><span style="font-size: 16px;">无限制地访问 OTC 交易</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OZFDdt6tsozw5gxmTbcuvLkRsGc"><span style="font-size: 16px;">机构 KYC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NBgJdO3lnoLTc8x5oqZuO17Psqe"><span style="font-size: 16px;">24 小时提币额度 400 BTC</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AvAGdBInWoYi4rxwsLEuZCaAsxe"><span style="font-size: 16px;">无法进行 OTC 交易</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Qn49dBSfoo3ABZxJSYyuya2csbf"><span style="font-size: 16px;">温馨提示：部分国家/地区未KYC用户会受 1,000 USDT 或少于 1000 USDT 的充值及提币限制，请您以页面提示为准。</span></div><div class="ace-line ace-line old-record-id-Aw5jdkjmwotDoMxOv5iu3axys2d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-W9IkdK39VogZluxloxuuoUNWswc"><strong>5. 哪些用户可以参与 KYC？</strong></h2><div class="ace-line ace-line old-record-id-RYmvdDqh6okewhx3fTKuXYHwsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IdmbdHdmdomgGbxk3tKuCmBms4d"><span style="font-size: 16px;">非 MEXC 限制国家且页面存在国家选项的用户均可提交 KYC 认证，限制国家/地区请参考<a data-lark-is-custom="true" href="https://www.mexc.com/terms">用户协议</a>。如您在身份认证（KYC）过程中遇到任何问题，请随时联系在线客服，或<a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">提交工单</a>以获取专业的协助。我们的客服团队将竭诚为您提供详尽的帮助与支持。</span></div><div class="ace-line ace-line old-record-id-DUYudFtQToCITHxGDlOuULj7sFd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DeO4d1QqkoXKidxD5dTujZCQsUh"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HF8YdzCvvoEAsTxDc9Luv3mRsxM" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" style="font-size: 16px;">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-GvEyd5kMhoAaiyxaq82uj8Dmspc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">如何完成个人身份高级认证</a></div></li><li class="ace-line ace-line old-record-id-SfyUdL8qzoOiC8x5ADOu7xGesGd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">个人身份认证过程中常见问题</a></div></li><li class="ace-line ace-line old-record-id-Hyd3dT1KRo1wQVxVCzouYNh8sgg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">如何完成机构认证</a></div></li></ul><div class="ace-line ace-line old-record-id-ZCAAdRg9codjvXxZz8tu3WETs1b"><span style="font-size: 16px;"><br></span></div></div>

个人身份认证过程中常见问题

2025-09-12 11:29:21

<div><h2 class="heading-2 ace-line old-record-id-ZdxQdHI6Po0YrGxjfa7utvQ1sAc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 为什么要进行个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-CCvyd6Nf1ozNO3xHnhAuy3risUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MVdrdJ0x0oAfBcx2NPHupvOWskd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC （Know Your Customer) 即身份认证。通过实名认证后，平台可以了解账户的实际控制人及交易的实际收益人以加强审查，用于预防腐败、反洗钱等目的。</span></div><div class="ace-line ace-line old-record-id-YiMDdH85RoioanxnQPHuIg3Wsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CLv2d6Gjxors7HxozULu6Siisne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多内容欢迎您阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519717">为什么要进行身份认证</a>》。</span></div><div class="ace-line ace-line old-record-id-HeDXdfVqMoVaJExAxVvuc0QAsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RnHmdcxJgobJvpxzkahuCoJBs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 不同认证等级账号权益</strong></span></h2><div class="ace-line ace-line old-record-id-C52ydbA76oiAcrxzS0uuFnI1sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201" /><col width="201" /><col width="201" /><col width="201" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RVA0dD1Xvo7xVTx0F85uiLUqsqd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">认证等级</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FJa2denKuoVkkTxmEyyuszl6sCZ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Okaud0wRPo94y7x1pCXu90thsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Y43NdCOBoobelZxhE4juBOhPsjf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">高级认证</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XafSduhcAouTuexkLaeulgGCsUg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充值</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-HBJudPu4eoYQqZxeZGTuLGPxs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-H9g6di5Qeolw64xIHq2uAM6Tsqd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PwW6d0C2KohvkXxduZruXgKSs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TSXJdowOToBwHhx202duAXAjsfe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币提现</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Ufq0d9TFooCdHOxqoQ8uvMlzswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-VAnTd4cVJoU6PKxUufAuSH1QsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PKz6dtKNyoLcHhxA2LauMh3Fs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-DwOidnGutoGpuOxH0svuRyxns8d"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">法币交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UCUudFoSWoj0p2xb6j1uHFeJsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TfshdqEXcofpn6xae0Kuqi6Sshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BsLLducojoRXIPxi3mOu7Z2dsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">20,000 USD/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-JDUBdyfFQoXvs9xmuWeubmwts6g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">现货/合约交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Lxm1dAwXwo3tYmxziCTublvksOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XF7odMfGXo7mnZxQPQguYLUZsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NMiDd9qPooHXMjxwiHJu0hRyszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PxWFdw82ModDlfxDP4ZuML1ssWg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台活动</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-G24ldtz9ho0lYGxzP6QujtJ7snb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-YRvndMnkaojMR8xQ6awu4dEws5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Z9ZidCMNFoMid6xSxWuuT28KsHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-N8WDdLCcdoMxtixtFA4uSyGYsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DWasdTLbzojAKKxekrAueeTjsKN"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 我可以使用哪些证件完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-APNUdY3QkodaqwxA4juuXT0ssXx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HNhzdElsdowtMGxERaAuw5LOseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC 证件类型：身份证、护照、驾照、居留证等。相关信息提交后，平台会进行认证审核。更多详细内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519719">我可以使用哪些证件完成实名认证</a>》了解。</span></div><div class="ace-line ace-line old-record-id-TKz4d76p5o0MWDxjnROu0PIUszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IIcMdbudCo1KX5xAPxRu3S3JsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 如何完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-YCw5dM8fXov2ZNxuUXMuMag6sWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F5LydkWN1owQwqxup32uCWZLspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在<a href="https://www.mexc.com/zh-MY/user/id-auth">个人身份认证</a>页面，根据页面提示进行操作，完成个人身份认证。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Hzxbd1srfoVOPBxGsqrumNA0snb"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-NIzddEGjkoIEigx2KFCuZUHhs3d"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-E15AdD32EoSKPhxptl1uRievsQ4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IpJXdYcpco09IpxvoOJupLoustb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 如何查看个人身份认证结果</strong></span></h2><div class="ace-line ace-line old-record-id-KBTNdEDuWoL5laxURDhuyzgZsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mn4gddu7AoqFVExpWclu7vP4s9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您的个人身份认证提交后，MEXC 将会通过电子邮件发送个人身份认证结果。您可以通过注册 MEXC 账户的电子邮箱中查看审核未通过的原因。</span></div><div class="ace-line ace-line old-record-id-H5D6dssQUoU3fLxO45uu7ZwTsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PEqldpIfuopA7jxES9IuuleesUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250825165446043q4saajfBVdQVaL.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JRYjdie1gozWVLxGkOXukC2psCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LpKPdNxTqoUx3NxPDQhuUI2qs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">或者您也可以直接访问<a href="https://www.mexc.com/zh-MY/user/id-auth">身份认证</a>页面，查看个人身份认证结果。</span></div><div class="ace-line ace-line old-record-id-IEivdvrIGokWWSxgn7BuxlI3sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UDEQdf6wromRiDxomgCuRgqysad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251654472225IpIQTrzSTALKb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JLkZdnuH2oC71uxI2bvupAVNsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XatmdGwLzoTRAzxeGRYu3gE6s8e"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 身份认证常见失败常见原因和解决方法</strong></span></h2><div class="ace-line ace-line old-record-id-Mhf2dmYkuoGrepxYM7VuDq5vsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="205" /><col width="245" /><col width="270" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Vqu6doAsqo1HZax8T9JuKsKss3f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">序号</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-WK1ud4iq6owMlQx61TpuKVRwszb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见失败原因</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-S4gadzU3MoY4s2xy3IEug5sAsig"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">可能的原因 / 描述</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UQu7d4tCHoOQIKx8FCEutoHpskc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方案</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FxrjdWQ6WoAouuxHRw3u5m2Xsjc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-CLLIdYaa0ouwiGxjJjtu6OBsshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YLtkd8DcNoveycx234ou0lV0sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息无效或不完整，请确保您的全名或人像照片等信息清晰可见，或提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-C6IEd0jOwoeTAWxhAI8utwzwsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片模糊或部分信息无法识别，导致系统无法验证。证件属于 MEXC 平台不支持类型。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VLjxdIATgoI498xBTrRus9x1sFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保证件照片清晰可见，尤其是姓名和人像等关键信息，或重新拍摄上传其他有效证件。</span></div><div class="ace-line ace-line old-record-id-Hm3adCfJboTRgnxmuoQuC4uwsBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 仅支持以下证件类型：<strong>身份证、护照、驾照、居留证。</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-LpFwdYFfJovOwIxVwveu5tEYs2b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-NEgudVTXBoQa6cxfp6HuOIQes9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-OvXDdVnq5oL1FRxH6JFuUeP5sDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">此证件可认证的账号数量已达上限，请更换其他证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-QjFtdJ6rJoyASYxjzx4uSablsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该证件已用于多个账户，超过平台允许的账号绑定数量。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Xowud0ZqBoM286xheKaunu0qsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交未绑定过其他账户的新证件，或使用其他类型的有效证件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BTlzdL535oqqL9xmaMXuWvxHshh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YjhYdn66toub12xQoj7uDI7asMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件过期，请提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Zd6RdHRraoVobAxqmZuuYPcGsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交的证件已过有效期，不再被系统视为有效。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-BSsIdPN9Rol2dQx3KOBun212sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请上传一份在有效期内的证件，确保系统能通过认证。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SdZCdbRHXocOgWxlDP0ueTpCs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-FG7VdSWpmo6xFbxyi5UuaB6As0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">不支持拍摄屏幕/复印件，请提交证件原件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Am1vd99yzo1IFcx5olCu5yM4skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">上传的证件为屏幕截图或复印件，而非证件原件的清晰照片。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H7N5dwdeZo799ax2asMuMonssuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保上传的是证件原件的清晰照片，不支持屏幕截图或复印件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XuFKd1kmNo4kSPxhKNluukj8s2f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RGw0dlp5Gox6dxxUOVeupfUks3P"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息显示不完整。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Amb6dn405oOLZExRa4OucixisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片中关键信息（如姓名、证件号码）未全部显示，系统无法完整识别。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-EMr7dcqjNodp8pxvujyuatBjscG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请重新拍摄并上传完整的证件照片，确保所有必要信息均可见。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NomodDBYyoGYaRxrjg7uEC6Nshj"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-ZE1Gd6EmToaPayxdftwu4NVAsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级身份认证与高级身份认证信息不一致。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-LHMpdyFTDox19jxNQXuudVyUsYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级和高级认证中的信息不符，导致系统验证失败。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-I5XBd92GAoGslRxLguJuzdi5sUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">核对并确保初级和高级认证中的信息一致。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YYuwdWLWhoHwD4xa81Kur4jksNw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NZKqdEM48oQlJCxxzP8ukfatsse"><strong style="font-family:'arial' , 'helvetica' , sans-serif">7. 为什么身份认证时无法上传照片</strong></h2><div class="ace-line ace-line old-record-id-ZLuRdoXqvonn4TxFfqvusOtLsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I1vSd37tmo1OiNxWVAMu3wRBsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在提交身份认证时出现无法上传照片或者是提示错误信息的情况，您可以参照以下几点进行核实：</span></div><div class="ace-line ace-line old-record-id-ZfVDd5KqMoKx9SxkngAuWqbasGh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AkwydCoufoYm3xx02dkuPgsJsYb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）图片格式必须为：JPG、JPEG、PNG。</span></div><div class="ace-line ace-line old-record-id-Dopsd3MIyosl93xEgPJuakR4slg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）图片内存大小必须小于 5 MB。</span></div><div class="ace-line ace-line old-record-id-IqhCd9yq6oqUM9xbSaDuUWQLsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）有效证件必须是您本人的身份证、护照、驾照或居留证原件。 </span></div><div class="ace-line ace-line old-record-id-Zd9XdpaoooHgtyxBJXDuTM9JsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）您的有效证件必须是非限制交易国家的公民证件。详情您可以参考 MEXC <a href="https://www.mexc.com/zh-MY/terms">用户协议</a>。</span></div><div class="ace-line ace-line old-record-id-AqDDdUTOuo4tg7xVZFEuARH7sAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DTCzdBHxBoC524xJuMouPHBfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）如果您提交的申请信息均符合以上几点要求，但依旧无法完成实名认证，可能是由于网络连接出现了暂时的问题，建议您按照以下方法重新提交实名认证申请。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UFJ1dF3ohoITXgxt2d0uS3VOskd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">稍等一段时间后再重新提交申请。</span></div></li><li class="ace-line ace-line old-record-id-LgtEdKxEeoUA77xElWnuO5cSsjg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">清理浏览器及终端缓存。</span></div></li><li class="ace-line ace-line old-record-id-SBgsdf97ZoaEHWxamaQu2drFsUg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用 Web/App 端提交申请。</span></div></li><li class="ace-line ace-line old-record-id-Ytm5dg9WdoFrrexcUCUuRL6IsVf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用其他浏览器提交申请。</span></div></li><li class="ace-line ace-line old-record-id-JBdBdRfwRourARx54XRu3S3VsDc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更新 MEXC App 至最新版本。</span></div></li></ul><div class="ace-line ace-line old-record-id-And6dd3e4oTm8bxOEubulqwbsKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TAmldvByfoO4XTxjX5fuorL1sMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在经过排查后，仍无法解决当前遇到的问题，请您将身份认证申请界面错误提示的截图提供给我们的在线客服进行核实。我们将及时处理并优化相关问题，以便更好地为您提供优质的服务。感谢您的配合和支持！</span></div><div class="ace-line ace-line old-record-id-XsErd88wfohMycxlf0KuRPVosHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BmR3dswEdodbgSxuexbuPs02sIe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. 如何重新提交个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-GELcdD7k5oNNQBxXLuzuDAJ2sNg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QVV6dHxiAoOF3Lx94bIuVSPZsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据认证结果的反馈，请您再次准备相关证明文件。准备完成后选择在网页端或者 App 再次发起认证即可。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KjiedruA0o1b9vxuXT4uTw1zs5c"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-OMoodQx1VoF1A9xoq9SuWqrlsyd"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-NESodm0yxoxftcxU9JzuLGgys3b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VEd1dYJ22oPd16xFREKuryUxsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您尝试了以上解决方案后仍然无法通过个人身份认证，请您联系平台在线客服或<a href="https://www.mexc.com/zh-MY/support/requests">提交工单</a>获取进一步帮助。MEXC 客服团队会为您提供更详细的指导。</span></div><div class="ace-line ace-line old-record-id-COMtdEhd3o4gZXxBa3muFsams8b"><br /></div></div>