账户风控审核指南
<div data-page-id="A7lqdfGSWoMFJJxpJ92uQqTPsGK" data-lark-html-role="root" data-docx-has-block-data="true"><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5255ae8e-e647-46d2-93c7-1b8f7b3228fd","height":942,"width":1800,"currHeight":942,"currWidth":1800,"natrualHeight":942,"natrualWidth":1800,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHIHIbltyBoM8vIxoJJpu6OxdsEL%2F%3Fpreview_type%3D16","file_token":"HIHIbltyBoM8vIxoJJpu6OxdsEL","image_type":"image/jpeg","size":529889,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNQjdw8LVoZRZnx0H0IucfnbsHc"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260610093045101Jmabe0XCGVflxc.mp4" style="max-width:100%;height:auto;float:none"></video></p></div><div class="ace-line ace-line old-record-id-PWZEdVS2CoUSs3xb7FEuGetrs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ASbzdcH61ofQtDxKvU0ulH8Hs2e"><span style="font-size: 16px;">如您的账户被风控系统识别并触发风控限制，请依照以下指引完成资料提交，以完成账户风控审核流程。</span></div><div class="ace-line ace-line old-record-id-DDLldKb0fo5uGexdWMRuY5l6sib"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YDQEdwWSYoyl7vxX7X2uL5b1sIq"><strong>1. 提交解除风控资料申请</strong></h2><div class="ace-line ace-line old-record-id-RjVwdHAdnoJ8hPxx5OIuOfCzsdc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-QbfzdgDKVoUIYGxYz2puHAmTsxf"><span style="font-size: 16px;">1.1 进入资料提交页面</span></h3><div class="ace-line ace-line old-record-id-QetddMplko7I0Dx8iIZuK8cesre"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Fzk7dg7auo0ri2xqEURuRkXfs3Z"><span style="font-size: 16px;">您可以通过以下路径进入：在【<a data-lark-is-custom="true" href="https://www.mexc.com">官网首页</a>】 → 点击【<a data-lark-is-custom="true" href="https://www.mexc.com/support">帮助中心</a>】 → 选择【账号风控审核】 → 进入资料提交入口。</span></div><div class="ace-line ace-line old-record-id-OreGdqUNsotLG0x2OZiun0Y4s6d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e929acfc-2bc1-4acf-a515-06efc8bc5886","height":1348,"width":2938,"currHeight":1348,"currWidth":2938,"natrualHeight":1348,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWKqXbDAgSog3d7xuvouu86ONsfg%2F%3Fpreview_type%3D16","file_token":"WKqXbDAgSog3d7xuvouu86ONsfg","image_type":"image/png","size":398883,"comments":[]}]}" class="image-uploaded gallery old-record-id-Ixkyd1VrJo0jhkxhGsIup16Rsrg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260610092918552DN9q0WyJEcjo2X.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WKqXbDAgSog3d7xuvouu86ONsfg/?mount_node_token=Ixkyd1VrJo0jhkxhGsIup16Rsrg&mount_point=docx_image" data-width="2938" data-height="1348" data-lark-image-uri="drivetoken://WKqXbDAgSog3d7xuvouu86ONsfg" data-lark-image-width="2938" data-lark-image-height="1348" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-LEFGdU9aboY4orxugaqufhUbsRb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E5gAd8M25oT2dBxUhJxuW4Mrs2g"><span style="font-size: 16px;">点击【申请】按钮后，系统将自动引导您进入资料上传页面，完成后续操作。</span></div><div class="ace-line ace-line old-record-id-RwmZdlNW5oxA7bxDHFnuTXqZsVg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJENXlPYjlCMDFvS3VsanhsaU5idU8wbkZzMmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiS2NCaWRsV0czbzBUWVV4OXFKanVaTHlCc2JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ENXlPYjlCMDFvS3VsanhsaU5idU8wbkZzMmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/D5yOb9B01oKuljxliNbuO0nFs2c/?mount_node_token=KcBidlWG3o0TYUx9qJjuZLyBsbe&mount_point=docx_image" data-width="2936" data-height="1366" data-lark-image-uri="drivetoken://D5yOb9B01oKuljxliNbuO0nFs2c" data-lark-image-width="2936" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-BDvmdKfqcoPRnjx95l9uyh1ssfd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RAAnd0yBgoneRqxzaMTumF81s7c"><span style="font-size: 16px;">1.2 请依据页面提示上传所需资料</span></h3><div class="ace-line ace-line old-record-id-IoB9dkMbqobKmixd82AuL0EOsJb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VT4kd86f9o0AXyxa4tcumFoHsvh"><span style="font-size: 16px;">为确保您的账户信息安全及审核顺利完成，请务必按照页面要求准备并上传完整资料，同时注意以下事项：</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-LILbdK78noOKpIx2I8TuG6K6sXc" data-list="bullet"><div><span style="font-size: 16px;">所提交的资料需内容真实、清晰、无遮挡；</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-HMFZdXRnnoIBFJxaNR3u402tsyg" data-list="bullet"><div><span style="font-size: 16px;">支持的文件格式：JPG、JPEG、PNG、PDF（视频支持 MP4, AVI, MOV），单个文件大小不得超过 10 MB；视频大小不得超过 50 MB；</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EiNpdmR01ooOoHxKfBLuMksTsbc" data-list="bullet"><div><span style="font-size: 16px;">每次最多上传 9个文件，建议您提前准备完整资料后一次性提交，避免超出上传限制。</span></div></li></ul><div class="ace-line ace-line old-record-id-JJMYdNhfAoJj0yxOrzJugU6psZ7"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DsXCd3F34otjztxZi7UueE9NsMe"><strong style="font-size: 16px;">1.3 常见资料要求说明</strong></h3><div class="ace-line ace-line old-record-id-JgqCdLZ8Po1GrGxZFWGul4J1syh"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-KhYQdviDko8hEFx1UBguLFfFsDg"><span style="font-size: 16px;">1.3.1 资金来源证明</span></h4><div class="ace-line ace-line old-record-id-D2lNd6D7WoLt9lxafexuF0uos9b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NKRldqS8SoWP87xgjjwu9fx4sTc"><span style="font-size: 16px;">资金来源是指您已存入或计划存入 MEXC 账户的具体资金来源，例如薪资收入、个人储蓄、投资收益、资产出售所得、借款等。此类资金通常具有流动性，并且可对应到具体的交易或转账纪录，在进行审查时，MEXC 可能会要求您提供相关证明文件，以确认该笔资金的合法来源。</span></div><div class="ace-line ace-line old-record-id-LOjadASego5rFrxCKBcukOJ3sqh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RDFdd99n1oird2xRWmGuhGfos2e"><span style="font-size: 16px;">如果您需要提供充值到 MEXC 平台的加密货币来源，可参考以下场景提供对应证明。您也可以参考<a data-lark-is-custom="true" href="https://www.mexc.co/zh-TW/support/article/proof-of-funding-source-documentation-requirements-17827791510667">《资金来源证明FAQ》</a>，如存在其他无法提供资金来源的特殊情况，请在提交资料时具体说明。</span></div><div class="ace-line ace-line old-record-id-DMJfdBckRo1f0GxCbZzuSXhts6g"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="195;625" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="195"><col width="625"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GsiJdkj0VoWPSixacWbuPV5xsmh"><strong style="font-size: 16px;">资金为个人钱包转入</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-R1uAdR1gYozW7xxAe8Cuzc0JsJf"><span style="font-size: 16px;">1）个人私有钱包转出：请提供钱包所有权证明（如钱包界面截图，需展示钱包地址）+ 该笔交易的哈希值截图</span></div><div class="ace-line ace-line old-record-id-ELCHdFkfXo4JD2xcNBNusklJsKc"><span style="font-size: 16px;">2）其他交易平台转出：如果是您在其他交易平台的个人账户转出，请说明转出来源与提供转账页面哈希值截图</span></div><div class="ace-line ace-line old-record-id-TMeydVfXHoPgRZxCBkkuixYZs0c"><span style="font-size: 16px;">3）Telegram Bot 转出：Bot 对话界面的提币/转账指令完整截图，需清晰显示日期、金额、哈希值、操作指令及 Bot 反馈详情</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HLFrdKnLZoqS39xNlqUugyYpsce"><strong style="font-size: 16px;">资金为第三方转入</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-PUEKdCl5gozMNbxKPSuucuQ5sLb"><span style="font-size: 16px;">1）若为他人转账：请提供聊天记录、借款协议或OTC交易记录，说明对方转账原因</span></div><div class="ace-line ace-line old-record-id-O8ojdxjezo62HtxcnlTuqMAosIe"><span style="font-size: 16px;">2）若为项目方空投/发奖：请提供官方公告及分发领取记录等</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EVLTdYT0Bo8RLxxcKoeuFrQLsOf"><strong style="font-size: 16px;">资金为加密货币投资累积</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-EhEbdUmKlo5MLzx8XtDuriwasig"><span style="font-size: 16px;">请您提供以下信息：</span></div><div class="ace-line ace-line old-record-id-WROqdR6jVopjL8xUIs7uJz38swE"><span style="font-size: 16px;">1）长期持币记录：展示资产持有时长的页面或链上记录</span></div><div class="ace-line ace-line old-record-id-ERvKdZrmBomLhCxIghEuN4b6sWi"><span style="font-size: 16px;">2）交易历史：完整的买卖交易流水</span></div><div class="ace-line ace-line old-record-id-QsAwdSDIMoDvaOxcUtfulDhps6e"><span style="font-size: 16px;">3）钱包资产分布截图：需清晰展示钱包地址与资产总览</span></div><div class="ace-line ace-line old-record-id-G9ZxdYLmrofS1Gx0TASuatQ2saf"><span style="font-size: 16px;">4）CEX 出入金记录：与其他交易所的充提流水</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Wxh6dyR8yoKTizxo5wsuUYAqszg"><strong style="font-size: 16px;">资金为其他平台的投资收益</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-MoUEd3vvuo1BUIxK3Aeuq9PusVb"><span style="font-size: 16px;">请提供以下信息：</span></div><div class="ace-line ace-line old-record-id-CE9Jde4Aqo6jppxKimhuPUjds5e"><span style="font-size: 16px;">1）该投资平台的名称、网址</span></div><div class="ace-line ace-line old-record-id-KTvcdLLIxodVHYxHGEGulLrbsyh"><span style="font-size: 16px;">2）您在该投资平台的提币明细记录（请确保显示发送和接收地址）</span></div><div class="ace-line ace-line old-record-id-B7I9dplLOo1tXpxzdtruvFI1sne"><span style="font-size: 16px;">3）您在该投资平台的交易记录</span></div><div class="ace-line ace-line old-record-id-IES2dAJj4oNoiJxGeLMuAfhCslg"><span style="font-size: 16px;">4）您在该投资平台的充币记录</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-MiXNdXd6Yogk36xNt5eufjuTsWf"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-OHzDdj5M6ogQvmxOqMWuZ3p0sah"><span style="font-size: 16px;">1.3.2 职业信息 & 收入证明</span></h4><div class="ace-line ace-line old-record-id-Rm4PdPb8KolN7OxonODuHyszsJf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqljdQKZno5yKOx1N6TuSQwishc"><span style="font-size: 16px;">收入证明是指您整体累积资产的主要来源，反映您长期财富形成的方式，例如受雇收入、经营事业所得、投资收益、继承、房地产或其他资产累积行为。财富收入来源可涵盖流动与非流动资产，并可能包含传统金融融资产与加密资产。</span></div><div class="ace-line ace-line old-record-id-QFtMdb5S1oWuqOxUZPHuVPEcs4d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D09Fdf9xKoAY1PxyEDWuls1vsah"><span style="font-size: 16px;">如果您是受雇人士，请说明您当前的职业信息（比如：教师<strong>、</strong>司机、公司职员或是自由职业者等），并提供收入证明（工资信、公司开具的薪资证明、包含工资收入的银行流水、薪资签收单等）；</span></div><div class="ace-line ace-line old-record-id-WfwldvmhMo2htdxlToeuLvuMsce"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FzMldZV69owaBlxZ9tZudmvGsob"><span style="font-size: 16px;">如您暂无职业或收入来源，为了帮助您更轻松地准备材料，请查看下列场景资料要求，选择最符合您资金来源的一种情况进行提交；或是您也可以提供近 3 个月的银行账户流水账单（包含本人姓名，账户收入、支出和余额）。</span></div><div class="ace-line ace-line old-record-id-EZirdfLDZoiNGNxRZG7ueHx5sNf"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="236;644" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="236"><col width="644"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ee7Sd0EDjoVGjZxUqqnuMAeKs2I"><span style="font-size: 16px;">学生 / 家庭主妇 / 退休 / 待业</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-VapsdqD6MofoV0xYxgRuXX95s0c"><span style="font-size: 16px;"><strong>1）父母、配偶或亲属给的生活费：</strong>如果您的资金是家人定期给您的（例如学生、全职主妇），请提供近 3 个月家人转账给您的银行账户流水账单（包含本人姓名，账户收入、支出和余额）</span></div><div class="ace-line ace-line old-record-id-O8qUdysCZo9oZYxSqtHuG2ACsxb"><span style="font-size: 16px;"><strong>2）存款/积蓄：</strong>请提供显示总额与交易纪录的银行储蓄账户对账单，并补充说明存款/积蓄来源（收入 / 出售资产、家庭资助声明、转账记录等）</span></div><div class="ace-line ace-line old-record-id-TYqydKkV3oMUZZxqNowuu3pOsic"><span style="font-size: 16px;"><strong>3）继承遗产：</strong>请提供遗嘱 / 律师 / 执行人证明文件、相关税单、显示继承资金入账的银行对账单等证明</span></div><div class="ace-line ace-line old-record-id-Vtk1dZDzXodEdmxJDQmu0H9Csjh"><span style="font-size: 16px;"><strong>4）赠与/捐赠：</strong>请提供赠与/捐赠协议或确认函、显示资金入账的银行对账单等证明</span></div><div class="ace-line ace-line old-record-id-FZz0dPkeDoXjWix1VsKu0bhIs9c"><span style="font-size: 16px;"><strong>5）贷款：</strong>如果是贷款所得，请提供银行或金融机构的贷款合同 + 放款入账流水等证明</span></div><div class="ace-line ace-line old-record-id-P5FodoYawo1Ujdx0nqSuVmYbs3c"><span style="font-size: 16px;"><strong>6）退休金/社会福利：</strong>请提供政府/雇主/保险公司出具的账单（需看到金额和发放频率），以及近 3 个月转账给您的银行账户流水账单</span></div><div class="ace-line ace-line old-record-id-X4Fed8LWkogHluxr8ZhuRmUQsEe"><span style="font-size: 16px;"><strong>7）专业人士认证：</strong>如果您的情况比较特殊，也可以提供由注册会计师、律师、财务顾问出具的正式确认函，证明您的资金来源合法。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CxlwdtNTMo0Fhbx30DSumNnTsHf"><span style="font-size: 16px;">加密货币投资者</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-JBCIdtz3eoPlj1xmLLEuVcktsKh"><span style="font-size: 16px;">如果您的财富收入来自加密货币活动（交易、投资、DeFi等），请提供交易账单记录、收益证明，以及近 3 个月的银行账户流水账单（包含本人姓名，账户收入、支出和余额）</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-DJCSdEha3oHnZNxgndwuEpUOs7c"><span style="font-size: 16px;">自雇人士 / 企业主 / 自由职业</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-ICzodvcaNooqGYxppoUuSLQkske"><span style="font-size: 16px;">如果您的财富收入来自个人生意、咨询服务、自由职业等经营所得：</span></div><div class="ace-line ace-line old-record-id-VR7GdhoEWoxGyhxe3r6u2Mrss3P"><span style="font-size: 16px;">1）股利 / 公司分紅：请提供分红决议书或支付凭证、银行入账流水、最近一期相關稅單、最新經審計公司帳戶等证明；</span></div><div class="ace-line ace-line old-record-id-F0fTdYGo3os4eFxga6auOVb4s3c"><span style="font-size: 16px;">2）自由职业：请通过最近一期稅單（顯示營業 / 自僱所得）、最近 3 個月收入入帳的銀行對帳單、</span></div><div class="ace-line ace-line old-record-id-DKhedUcqxoRHIExJUdGu2mDcsmb"><span style="font-size: 16px;">商業登記 / 工作室 / 公司文件等证明。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-BFkKdX7PmocZbTx7K7mucUTEs0d"><span style="font-size: 16px;">如存在其他无法提供收入证明的特殊情况，请在提交资料时具体说明。</span></div><div class="ace-line ace-line old-record-id-AY5yd98hUoEzwBxopw4uTmjssxf"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-JLM4dYaQgojoWzxUvW8uioptsPq"><span style="font-size: 16px;">1.3.3 地址证明</span></h4><div class="ace-line ace-line old-record-id-HycrdRQlJo089CxKSsduvENksSo"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OQRHdd9KUoqt4ZxoMOvuTKZ0sCg"><span style="font-size: 16px;">请提供 6 个月内开具的住址证明，请确保文件中包含您的姓名和地址。地址证明支持的文件类型：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-G6FEdKqD2oIRpCxT0ZXuppxZsjd" data-list="bullet"><div><span style="font-size: 16px;">公共事业账单：水费、电费、天然气/瓦斯费、网络费等包含地址信息的文件</span></div></li><li class="ace-line ace-line old-record-id-C3l6d8ulfopqTux0VK7uL97PsEf" data-list="bullet"><div><span style="font-size: 16px;">金融机构文件：银行对账单、信用卡账单、银行账户余额证明、证券等包含地址信息的文件</span></div></li><li class="ace-line ace-line old-record-id-BWyOds2X1oKjcextqxLuIVjjsFh" data-list="bullet"><div><span style="font-size: 16px;">政府/官方机构出具的居住证明或税务单据：地价税单、房屋税单、户政事务所居住证明或其他证明</span></div></li><li class="ace-line ace-line old-record-id-YlnQd4AnSoLPXNxkLaEuw2QKsic" data-list="bullet"><div><span style="font-size: 16px;">其他：电信费（手机费）账单、电信合约申请书、保险缴费单、汽车任意险</span></div></li></ul><div class="ace-line ace-line old-record-id-ZXsUd1uxRolJ19xROXeu612IsLh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IXGYdwbMcolE2jxRkNcuT3lasd5"><div><div><span style="font-size: 16px;">如果您没有名下的账单（如住在父母/配偶家）：请提供家人的地址证明 + 亲属关系证明（如户口本、结婚证）作为辅助材料。</span></div><div><div class="ace-line ace-line old-record-id-CQGKdvRado6KaPxNZYpu9YV1sGh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SZd8bg2ibokXw5xJ3FuuYDO1s8g/?mount_node_token=C9Jhd04xLo8418xdg18uDKNVsrd&mount_point=docx_image" data-width="2496" data-height="1722" data-lark-image-uri="drivetoken://SZd8bg2ibokXw5xJ3FuuYDO1s8g" data-lark-image-width="2496" data-lark-image-height="1722" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 500px;"></div></div></div></div><div class="ace-line ace-line old-record-id-MJ11d8NAioal3NxQOTXuHVIQsle"><span style="font-size: 16px;"><br></span></div><h4 class="heading-4 ace-line old-record-id-CSDUdxKF0oN888xK5enuMAvRs8c"><span style="font-size: 16px;">1.3.4 常见问题 (FAQ)</span></h4><div class="ace-line ace-line old-record-id-XGv7dxu9zoj1Uyxygylu9R47sXf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MLXsdJx01oIPRNxPND8ugs1Gs7g"><strong style="font-size: 16px;">Q1: 我只有电子账单，没有纸质账单怎么办？</strong> </div><div class="ace-line ace-line old-record-id-RSypdQff8oz62oxHVNbuA0o6sSg"><span style="font-size: 16px;">A: 您可以提供<strong>电子账单的原件PDF</strong>或<strong>截图</strong>，但截图必须完整且未经裁剪或马赛克处理。</span></div><div class="ace-line ace-line old-record-id-AlRcd1mLiopezIx8OCmugagdsOd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HA80dz7RNoFt7IxdDyZudnZysNd"><strong style="font-size: 16px;">Q2: 银行流水不想暴露余额或无关消费，可以遮挡吗？</strong> </div><div class="ace-line ace-line old-record-id-OH5YdcaYjoIpcAxx76euUTfIssf"><span style="font-size: 16px;">A: 您的核心信息（户名、卡号、关键收支余额记录、日期）<strong>不可遮挡</strong>。如果是纯粹的个人隐私消费（如便利店购物），在不影响整体流水连贯性的前提下可适度处理，但建议尽量提供完整文件以提高过审率。</span></div><div class="ace-line ace-line old-record-id-GduwdazaqoAd7uxSTcmuVdDTsbb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Iz6MdD1dcoNnLDxD1cNuy44as6d"><strong style="font-size: 16px;">Q3：如果我无法提供相关文件怎么办？</strong></div><div class="ace-line ace-line old-record-id-XqiQd72XCo7YRPxIYKjunTr1sPg"><span style="font-size: 16px;">A：为了确保您的账号可持续正常使用并维持完整功能，请您完成额外的验证流程，并提交所需资讯以支持账号验证，若未能提供必要资料，部分功能或服务可能会受到限制，或在验证完成前暂时无法使用；若无法提供必要资料，平台可能无法完成合规审查，账户功能可能会持续受限，甚至终止业务关系。</span></div><div class="ace-line ace-line old-record-id-PTj0ddjNUos2UOxipRFuIWECsT7"><span style="font-size: 16px;">当您提交相关资讯后，我们将尽快进行审核；如仍需补充资料，我们会再与您联系。</span></div><div class="ace-line ace-line old-record-id-Z9xSdQa07otRu8xWC3fuZtcVsce"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PNV4dpLz6oZVXjx0lZGu5kbSsTb"><strong style="font-size: 16px;">Q4：我对于提供资料和个人资产细节感到不安和担忧</strong></div><div class="ace-line ace-line old-record-id-SMR3dgqcZopV9Cx6uY1u97amswf"><span style="font-size: 16px;">A：我们理解您对于提供薪资单等文件细节的顾虑。您所提交的个人资讯与相关文件，皆会透过严格的安全措施进行保护，并仅用于账号验证与合规审查之目的，请您放心，您的个人资讯将受到妥善保护。</span></div><div class="ace-line ace-line old-record-id-WH0GdWz70oRljpx76aSuWIODsxd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LhXYdBQQlofSz3xBNYDuWkiqs8f"><span style="font-size: 16px;">如在提交过程中遇到任何问题，欢迎随时联系 MEXC 在线客服协助处理。</span></div><div class="ace-line ace-line old-record-id-Yq4BdPdzYodZOMxsJo0undOnsEc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ERmhdt5wiopnICx97MDueJUVsxh"><strong>2. 资料审核与风控分析流程</strong></h2><div class="ace-line ace-line old-record-id-EfIpd7xTEovlxxxjAbluGt2WsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LUX0djSI1oQzeXxqfqUusOAqsze"><span style="font-size: 16px;">在您提交资料后，我们将对您提供的资料进行审核，审核流程通常分为两个阶段，具体流程会根据账户实际情况有所不同。</span></div><div class="ace-line ace-line old-record-id-N3sKdj1ktozH5txUSi6uBHaHsvb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IwoBdbv7LoibD3xbErFukkISspg"><span style="font-size: 16px;">2.1 资料审核阶段</span></h3><div class="ace-line ace-line old-record-id-Glh0dTMijoHfzYxEYdLuRQW9sGh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-OlLCdR0u9oc3RnxpfB4u43LVs9f"><span style="font-size: 16px;">审核时间通常为3个工作日左右，实际时间可能视具体情况略有不同，敬请理解与耐心等待。</span></div><div class="ace-line ace-line old-record-id-AC3wdQxMUon64wxyLibuHb7ysRd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-NTZwdjX6Eo33GixVVoGuUYljshh"><span style="font-size: 16px;">审核结果将通过站内信和账户邮箱发送通知，请您留意相关邮件，或前往官网【账户风控审核】查看审核进度。</span></div><div class="ace-line ace-line old-record-id-Hy9QdkJY5oNmHkxnf6Duua6UsGd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RZ9qdrSunol4kWx7AfHuPZDasCR"><span style="font-size: 16px;">2.2 账户风控分析阶段</span></h3><div class="ace-line ace-line old-record-id-CQUodg2oTojtlpxMhleu6mfTsMf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SgjxdW349ouEBCxYMyMu5sXRszb"><span style="font-size: 16px;">每个账户的情况和操作行为各不相同，平台的风控系统将根据多项因素进行动态判断，以决定是否需要进入风控分析阶段。部分账户在资料审核通过后，系统将启动风控分析流程，用于进行更全面的评估。</span></div><div class="ace-line ace-line old-record-id-Omdvd9poXocE6axKW7qu3is6sdf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VAyrdjQACoJxWXxWrFIuPY4Ss6f"><span style="font-size: 16px;">您可在官网【账户风控审核】页面查看预计分析时长，该时长仅供参考，代表当前风控预估结论。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-IjIpdDnaXoDfLUxX3sAuVaMMsRd" data-list="bullet"><div><span style="font-size: 16px;">风控分析过程中，系统可能会要求您补充资料，请留意页面通知或邮件提示并及时配合提交；</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NRJydn9a9oI05OxgGtXuAcz1sog" data-list="bullet"><div><span style="font-size: 16px;">在资料审核与风控分析期间，账户部分功能将继续受到限制，相关限制无法手动或提前解除；</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Fil2dbAIEo6fTLxe3m9ufdkqsnh" data-list="bullet"><div><span style="font-size: 16px;">请勿重复提交资料，以免造成系统识别异常，影响整体审核进度；</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AYAKdRZ8jotUFFx8fWsuN3E6sJc" data-list="bullet"><div><span style="font-size: 16px;">在特殊情况下，账户风控状态可能因系统动态判断而发生变更，请您以账户实际状态为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-CnT8dAkvNos0TsxALIauPLrTsLd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Wi5zdQaq8og9xVxIjRtu8WWGsue"><strong>3. 账户风控完结与通知</strong></h2><div class="ace-line ace-line old-record-id-Yd1idJb2boQt3xx7mTAuj8J6shd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-FkvzdmpSxodRuRxZkpyugWPYsid"><span style="font-size: 16px;">当您的账号风控审核申请完结后，系统将通过站内信及账户绑定邮箱发送通知，请您及时查收相关邮件，确认账户的实际风控状态。</span></div><div class="ace-line ace-line old-record-id-KTeCdRMgXoiEhfxRunDuBhjOseh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-H2oPdXtX3o5IiqxoloHuWd27sye"><span style="font-size: 16px;">温馨提示：</span></div><div class="ace-line ace-line old-record-id-YqNUd5DWwo9DZwxrpZ4upbaiske"><span style="font-size: 16px;">1）为保障账户及资金安全，当您发起提币申请时，系统可能会根据实际情况要求您完成 KYC 人脸验证，请您按照页面指引操作，以确保交易顺利进行。</span></div><div class="ace-line ace-line old-record-id-IajFdXnoVoZcBVxzzDmuwmDxsOf"><span style="font-size: 16px;">2）如您的账户交易功能受到限制，该状态为本次风控审核结论所确认，相关功能暂不支持解除。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-J9BHdl9BBovGEAxeDchuVBwCsmb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BgR4d9V30oeHNIxmaBlu1E4asLf"><span style="font-size: 16px;">如您对风控结果或账户功能的使用有任何疑问，欢迎通过官网渠道联系 MEXC 在线客服，我们将竭诚为您提供协助。感谢您的理解与支持。</span></div><div class="ace-line ace-line old-record-id-MhUhdyUtto6otqxOUn4u2fCIsYc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SCgndFAY1oxYiJxNXSuuUdwRsUe"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-PYwudNqfVoXEqTx4AVbuyNpKsVA" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/self-service-guide-for-risk-control-removal-information-submission-17827791511329" style="font-size: 16px;">自助提交解除风控资料指南</a></div></li><li class="ace-line ace-line old-record-id-PIysdJzoao14aDxUMvbuJQ7dsJe" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-user-verification-faq-323897648594387968" data-lark-is-custom="true" style="font-size: 16px;">MEXC 平台用户验证机制常见问题解答</a></div></li></ul><div class="ace-line ace-line old-record-id-VZNOdhI3Zopa7gxdKMuu6fWlsvd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QFizdUoFQosKBQxSJaZuXdE3sXR"><span style="font-size: 16px;"><br></span></div></div>
MEXC 平台用户验证机制常见问题解答
<div data-page-id="B4EKdYsk1o2FmKxdrA3uqxAQste" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-E7QKd7R6JoLUI2x0KXOugqSMsNe"><span style="font-size: 16px;">为保障平台交易环境的公平、安全与稳定，有效防范异常行为对用户及市场的潜在影响，MEXC 建立并持续优化<strong>用户</strong><strong>验证（</strong><strong>User</strong><strong> Verification</strong><strong>）</strong>，在部分操作执行前对相关行为进行风险评估与管理。</span></div><div class="ace-line ace-line old-record-id-Xmqddfz1RoEpwlxQRctubk3dsBe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FkIldtVfJop6bcx8t7Xucqrqsuf"><span style="font-size: 16px;">本文将为您详细解答关于用户验证机制的常见问题，帮助您更好地了解该机制的运作方式及其对您的保护作用。</span></div><div class="ace-line ace-line old-record-id-KZfjdhBvroQcRxxQe0CuOSoYsDd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V2wUd2re8oG1G9xDfU2uI9fJsFf"><strong>1. 什么是用户验证？</strong></h2><div class="ace-line ace-line old-record-id-DpfLd4ZcuopTjVx5AviuuLDysDg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yr0sdbtn0oriMixb98duDcUNsxh"><span style="font-size: 16px;">用户验证是指用户在进行交易、下单、资金操作或参与活动之前，平台对操作行为进行多维度风险评估。如果系统识别到可能存在异常或高风险行为，会采取相应的验证保护措施，降低潜在风险对平台和用户的影响。这一机制并非针对特定用户或单次操作，而是对所有不符合正常使用习惯的行为进行统一识别和管理。</span></div><div class="ace-line ace-line old-record-id-QFkGdBGcOoiq0ExN208uRB0Zsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D269d7T3HoMitIxQO2quiwGUsxc"><span style="font-size: 16px;">目前，MEXC 平台每日处理约 600 万笔操作，其中约 2.2% 会涉及用户风险评估。用户验证机制确保在高频交易等风险场景中为您提供及时保护。</span></div><div class="ace-line ace-line old-record-id-DRVdd2zo6og247xYxmKuBnGis7c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Q5xxdwl3toL8e2xNnpRur1jtsYg"><strong>2. 用户验证触发场景</strong></h2><div class="ace-line ace-line old-record-id-PTCcdWNu0oTBGDxT1Utuy7IrsXb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G8t8dA6b4oGIsrxWiZSuBE2DsUh"><span style="font-size: 16px;">在某些操作场景下，系统会启动用户验证环节，以确认操作的真实性与合规性，保障您的账户与资产安全。该机制主要关注以下情形：</span></div><div><table class="ace-table" data-ace-table-col-widths="230;424" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="230"><col width="424"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UF7VdRxDMoYzK6xLpdfuqth2sec"><span style="font-size: 16px;"><strong>场景</strong><strong>类型</strong></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YjJHdyEHTo6dw9xzhADuo61ysrg"><strong style="font-size: 16px;">说明</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QMrHd2FQ9oBaurxlLacuK6cnsNb"><strong style="font-size: 16px;">账户安全与合规风险</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-GYJNdcxEzo5lMcxlHXmuwEGusYg"><span style="font-size: 16px;">账户登录或使用环境存在异常</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WuhSd0Ki5omkc1xvHzGunT5rsCc"><strong style="font-size: 16px;">团伙化或自动化操作</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-DvygdnuaXoKsINx7xbZu8Z3TsKh"><span style="font-size: 16px;">多账户协同或程序化操作，可能影响市场公平性</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-D4yldCEPJocwG7xeGmCu8YjmsJg"><strong style="font-size: 16px;">规则规避与滥用行为</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-BPm1dJS3NoCgGrxUjTuuVeUosJd"><span style="font-size: 16px;">尝试绕过规则或利用漏洞获取不正当利益</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Jx1BdlXl4oeX6Mx9SHUuQehIsmf"><strong style="font-size: 16px;">异常交易行为</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WekAdx8XCoBL0XxPM93uTTm4sEh"><span style="font-size: 16px;">交易模式明显偏离正常习惯</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-PlXUdQJiOoEpLfxrrR2ucfKasLh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BW7LdNvDPoyLtuxoIr7uMMkAsng"><span style="font-size: 16px;">根据过去一年数据统计，MEXC 平台共识别千余起团伙行为案例，有效保障了交易环境的公平公正。</span></div><div class="ace-line ace-line old-record-id-Kgxld8PfwoMJTjxrX4SugZMYsec"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YOmudydceoe4uWxqbPSu3kxnsDb"><strong>3. 平台可能采取哪些用户验证措施？</strong></h2><div class="ace-line ace-line old-record-id-PvDgd0o7xopjxbxLyveun11xs8e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NxGqdPQCuoaFgFxxluouOj8ysvc"><span style="font-size: 16px;">当系统识别到潜在风险后，平台会根据风险程度采取相应的保护措施，常见措施包括但不限于：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Bj96dHw3toconxxsbPLuZDC4sjg" data-list="bullet"><div><span style="font-size: 16px;">对部分功能或操作进行<strong>临时限制</strong></span></div></li><li class="ace-line ace-line old-record-id-On9dd46kSocdzTx0F1RuqHS7sPe" data-list="bullet"><div><span style="font-size: 16px;">对相关操作进行<strong>延迟、校验或风险提示</strong></span></div></li><li class="ace-line ace-line old-record-id-WPnNdHlqSo6bJgxP2huuQFPFsVb" data-list="bullet"><div><span style="font-size: 16px;">要求用户进一步<strong>完善安全或身份验证</strong></span></div></li><li class="ace-line ace-line old-record-id-QBQ5dp2y3oAArqxhr05uitp0sbh" data-list="bullet"><div><span style="font-size: 16px;">对高风险行为进行<strong>进一步审核</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-KljfdYe4Uos65sxkDP9uAHMcsHh"><span style="font-size: 16px;">上述措施通常为临时性保护，系统会根据风险状态动态调整。当风险解除或您完成相应验证后，限制将自动取消。</span></div><div class="ace-line ace-line old-record-id-FDzTdiUQXo2A5FxPFtgufyQpspd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UevKdDm8lo6E20xsuqKurZN3sOe"><span style="font-size: 16px;">根据 MEXC 平台数据统计，验证措施启用后整体风险水平可降低约 75%，措施平均解除时长控制在 1.5 小时内，尽可能减少对用户正常使用的影响。</span></div><div class="ace-line ace-line old-record-id-NKx1dTm1kolBHwxfAgXu8mvXswd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DrE8dODN3oYbTdxKTEhuO8hnsrg"><strong>4. 用户验证是否会影响正常用户？</strong></h2><div class="ace-line ace-line old-record-id-KnQRdO2q0oCdeex8ptHu4yKbsSd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UrM1dg9Vdo2C3gxPWBFuhUo6sYn"><span style="font-size: 16px;">平台用户验证机制在设计时，已充分考虑对正常用户的影响，绝大多数正常使用平台服务的用户不会受到影响。</span></div><div class="ace-line ace-line old-record-id-S9QPdxijCoUjnkxoW6QumFafsDT"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AiTrdLHm0o2TELx78voukdKfs3c"><span style="font-size: 16px;">如果您因系统识别到异常特征而触发验证，通常并不代表您存在违规行为，而是平台出于安全保护目的采取的预防性措施。若您在操作中遇到验证提示，请按指引完成。</span></div><div class="ace-line ace-line old-record-id-O953dGy3zogOKXxeMaFua7aqshe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C8u0dcW8HoAHGAxK2miu7cGEsjh"><span style="font-size: 16px;">数据显示过去一年，正常用户受影响的比例仅为 0.3%。MEXC 将持续优化验证算法，尽可能降低对正常用户的误判，保障用户使用体验。</span></div><div class="ace-line ace-line old-record-id-PfPMdXBgOoOPRYxPmIuuTCezsld"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Iuhzd2xJzos7eExf0tIu5HlPsyc"><strong>5. 为什么平台不会披露具体验证规则？</strong></h2><div class="ace-line ace-line old-record-id-TcEYdXwR3o7rYtxX2O8uH7HEs2b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D4DTdFdOMoleaGxzBwduzZT8sCM"><span style="font-size: 16px;">为防止不法分子利用公开信息规避验证机制，平台不会披露具体的验证规则、阈值或算法逻辑。</span></div><div class="ace-line ace-line old-record-id-AZMTdQMspoWBY6xX04IuM5wJszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U3XPdD6dtoHy1ixSDU5ujOtGsbh"><span style="font-size: 16px;">但请您放心，MEXC 平台始终遵循公平、审慎、持续优化的原则，定期对验证机制进行评估与调整，在保障平台安全的同时，充分保障用户的合法权益。</span></div><div class="ace-line ace-line old-record-id-VMoMddnPYoR645xZKApuxEZMsqd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TSyXdSlDdoop3txNCKAurfLHsJf"><strong>6. 用户可以如何降低触发验证的概率？</strong></h2><div class="ace-line ace-line old-record-id-WJAPdeqb4oiljyx2j5duvEjWsfe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FwUJdAEDBoovp2x1COMutCuJs6g"><span style="font-size: 16px;">为减少不必要的验证触发，建议您：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-F44bdvWn4ofThMxulyPu4oARs2b" data-list="bullet"><div><span style="font-size: 16px;"><strong>完善账户信息：</strong>使用本人真实信息完成身份验证</span></div></li><li class="ace-line ace-line old-record-id-L2e5deUkEoDazYxdBRnuCmGaspf" data-list="bullet"><div><span style="font-size: 16px;"><strong>保持环境稳定：</strong>避免频繁切换设备、网络或在陌生环境登录</span></div></li><li class="ace-line ace-line old-record-id-AoNcdMb4Ko692fxeAX4uKGEgsPb" data-list="bullet"><div><span style="font-size: 16px;"><strong>遵守平台规则：</strong>了解并遵守平台各项使用规则与活动规则</span></div></li><li class="ace-line ace-line old-record-id-ZnFodAJfOo7HGuxYGp4uQ4alsme" data-list="bullet"><div><span style="font-size: 16px;"><strong>正常交易操作：</strong>根据自身情况进行合理的交易操作</span></div></li></ul><div class="ace-line ace-line old-record-id-Dg1SdM2Zvod9ZoxxMKuuZYh5sef"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VMJNd3kWSoxmtoxHOqBuy0DSsvg"><strong>7. 如果对验证措施有疑问该如何处理？</strong></h2><div class="ace-line ace-line old-record-id-WdOAdHm1So23DIxgBEKue7VNs5d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XFZTdK1CioJtmjxso2LuAdtasrc"><span style="font-size: 16px;">如果您在使用过程中触发了验证措施，并对相关情况有疑问，可通过以下方式联系我们：</span></div><div class="ace-line ace-line old-record-id-WhaxdTKlIoOzEexRrX0u8RBLssb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GFXedIiVHopKcvxtZzsu2TwRs8x"><span style="font-size: 16px;"><strong>1）</strong><strong>自助验证：</strong>前往<a data-lark-is-custom="true" href="https://www.mexc.com/support">帮助中心</a>进行自助验证。</span></div><div class="ace-line ace-line old-record-id-Pd5MdPVrioVlMYxT2MFuvVNSsad"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-JJOvdBmaWoGu7Zxu9FNuWniGsq5"><span style="font-size: 16px;"> *BTN-<strong>用户验证入口</strong>&BTNURL=https://www.mexc.com/support/rc-security-verification *</span></div><div class="ace-line ace-line old-record-id-HhNvdKXTooKgwZx3sviu0TiJsMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HmfMdLOXRoFFzPxGzDSuPxPKsjd"><span style="font-size: 16px;"><strong>2）在线客服：</strong>登录平台后点击客服图标。</span></div><div class="ace-line ace-line old-record-id-OkxJdbJ98ovlYXxZAxJuRddesnF"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QF9gd5IfIo0Qg1x1pniuDyR6sYe"><span style="font-size: 16px;">平台将根据具体情况进行核查，并在确保安全合规的前提下为您提供必要协助。</span></div><div class="ace-line ace-line old-record-id-MrqWdyRTZo2qq1x2StFuDsavsIg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HE1NbnQzXosnt8xe12uuwLyLshw/?mount_node_token=Wufydc5bHoZZxVxlz2budxAJs0f&mount_point=docx_image" data-width="2936" data-height="1282" data-lark-image-uri="drivetoken://HE1NbnQzXosnt8xe12uuwLyLshw" data-lark-image-width="2936" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-AizAdSk0HofMpvxw6m7uniTmsEd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KfYJdGdlroAs83xdkIguIIdOsbf"><strong>8. 用户验证如何保护正常用户？</strong></h2><div class="ace-line ace-line old-record-id-UG2WdMIVMoiGyjxAblauOywhske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YUJGdUP0losKuFxXug4uEC94s3u"><span style="font-size: 16px;">为帮助您更直观地了解用户验证机制的保护作用，以下通过两个典型案例进行说明：</span></div><div class="ace-line ace-line old-record-id-ZgBjdzb0oo1fPzxVGZMu02F6suf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MRH4dRKz4oSNbHxxV2FuflT8shc"><span style="font-size: 16px;">案例一：防范“拉砸盘”操纵行为对正常用户的损害</span></h3><div class="ace-line ace-line old-record-id-WFVLde78ZoFEZnxfdnBumAMBsj7"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GeqNdpWmXow95gxVoMLuApuWsVf"><span style="font-size: 16px;">“拉砸盘”是指少数大户通过虚假挂单制造交易活跃的假象，诱导正常用户跟风买入后迅速撤单并反向操作，导致价格剧烈波动。</span></div><div class="ace-line ace-line old-record-id-Figzdaxwkow1VqxHlhmuISz6sIb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PSqfdJNF3oxeZgxW2xwup6cqsOf"><span style="font-size: 16px;"><strong>用户</strong><strong>验证的保护作用：</strong>平台通过实时验证模型进行监控，一旦发现异常挂单行为，可迅速限制风险账户的操作权限。这能有效避免您因“假行情”而在高位买入被套牢，或因恐慌抛售遭受资产损失，维护市场的公平性和真实流动性。</span></div><div class="ace-line ace-line old-record-id-UGYrd9htfo3s5lxS8tGuwNDVsGc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-O7APdSs1qoPNBmxOOdEuNJGEsLg"><span style="font-size: 16px;">案例二：防范“脚本刷奖池”行为对正常用户的不公 </span></h3><div class="ace-line ace-line old-record-id-QKjJdArTYoig3exdUbduCySxshh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qmqld7RdPoUPbkxLmxfu9u7GsFe"><span style="font-size: 16px;">MEXC 经常举办交易大赛、新币上线等活动，并设置奖池激励真实参与的用户。然而部分不法分子会通过程序化脚本刷取交易量或排名，侵占本应属于正常用户的活动奖励。</span></div><div class="ace-line ace-line old-record-id-DMlVdOEzLovMDqxlyTNuQbtKsVf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LhfTdFRxDojWISxXSdeun3kOsGg"><span style="font-size: 16px;"><strong>用户</strong><strong>验证的保护作用：</strong>平台通过分析用户行为特征识别非真人操作，对交易异常账户进行验证或限制参赛资格，确保活动奖励能真正发放给进行真实交易的用户，维护正常用户的参与热情和活动体验。</span></div><div class="ace-line ace-line old-record-id-Jh0vdgf1loJmkkxsUFcuBxdpsWg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AnaxdfyFUopn73xxsH4uZMixs2c"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-C6rSdPrFzoraV5xN6REuFms1srd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/account-risk-review-guide-17827791523856" style="font-size: 16px;">账户风控审核指南</a></div></li></ul><div class="ace-line ace-line old-record-id-OZtndrEBzovWoaxeLVYukCjCsrh"><span style="font-size: 16px;"><br></span></div></div>