# FAQ
1. What is a Lite App? A Lite App generally refers to a simplified version of an application. Compared with the standard version, it offers fewer features and requires lower device resources, aiming to optimize performance, save storage space, or meet the needs of users with limited budgets. 2. How to Install the MEXC Lite App 1) Copy the MEXC configuration profile link and open it in the Safari browser on your phone. Tap Go to access the download page.Download link: http://download.mocortech.com/app/webclip/MEXC_WebClip_signed.mobileconfig 2) Choose Allow to download the MEXC Lite App to your device. 3) On your phone, go to Settings → General → VPN & Device Management. 4) Under Configuration Profile, locate MEXC. 5) Tap to open it and select Install, then follow the prompts to complete installation. 6) Return to your home screen where you should see the icon. Tap it to access MEXC. Need help with installation
1. How to Download the MEXC App for Android1.1 Download via Official Website QR CodeSearch for and log in to the MEXC official website. Move the cursor to the top right corner of the website, where the "Scan to Download App" icon will appear. Scan the displayed QR code with your phone and follow the steps to complete the installation.If you are unable to scan the QR code successfully, you can click on More Options below the QR code to be redirected to the download page, where you can select the Android MEXC App installation package to download and install.During the installation process on Android, a security warning may pop up. If you have confirmed that the download link is from the official MEXC website or obtained through customer support, tap Install Anyway when the warning appears.1.2 Download from the Google Play StoreOpen the Google Play Store on your phone, search for the MEXC App in the search bar, and tap Install. Once the installation is complete, the app will be ready to use.2. How to Download the MEXC App for iOS2.1 Download from the Apple App StoreOpen the Apple App Store on your phone, search for the MEXC App in the search bar, and tap Install. Once the installation is complete, the app will be ready to use.In certain regions, the MEXC App may not appear in the Apple App Store search results. If you encounter this issue, we recommend switching to an Apple ID registered in another region.You can also use the web version of MEXC, accessible via your phone or computer's web browser. Official website links:https://www.mexc.comhttps://www.mexc.coIf you experience issues during the download process, please refer to "MEXC App Download: Frequently Asked Questions."If your issue remains unresolved, feel free to contact our Customer Service team for further assistance.You can also read "How To Sign Up for a MEXC Account," and start your trading journey with ease.
1. Does MEXC have an official app?Yes, MEXC offers an official mobile app for both iOS and Android systems. You can download the app via the official link below: https://www.mexc.com/download, or through the Apple App Store or Google Play Store.To mitigate risks such as malware or fraud, it is essential to only download the MEXC App from authorized channels. To ensure you are downloading the official version, we recommend the following steps:Download from Official Sources: Always download the MEXC App from the official MEXC website or authorized app stores. Avoid using third-party sources.Verify Developer Information: In the app store, confirm that the developer is listed as "MEXC Fintech, Inc." to ensure that you are downloading the legitimate and authorized app.2. What should I do if the MEXC App is unavailable in the app store
This event is only open to users who did not have a MEXC account within 7 days prior to participation and who hold an active on-chain wallet address.Each on-chain wallet address can be linked and verified with only one MEXC account, and each address/account is eligible to claim the reward only once. The linked address cannot be changed once the deposit is complete for address verification.Eligible deposits must be made in crypto listed on MEXC. The deposit must meet a minimum of 100 USDT, calculated based on the real-time exchange rate.Rewards vary by wallet address. Participants are categorized into different tiers based on on-chain activity, asset holdings, and other factors. Each tier corresponds to an exclusive title and reward amount. In general, the more active and well-funded a wallet is, the greater the reward it may receive.Rewards are limited and will be distributed on a first-come, first-served basis until the prize pool is depleted.Position airdrop rewards will be distributed within 24 hours after the risk review is complete, while Futures bonuses will be distributed within 7 calendar days after the event ends.After receiving the position airdrop, the user may open either a long or short position under Isolated Margin mode in BTCUSDT, with 50x leverage and a position value equivalent to the value of the airdrop. However, if the user already holds an open position in the selected trading pair, they must close the existing position before the airdrop can be used.Futures bonuses from this event are valid for 14 days after being credited. Futures bonuses may be used as margin for Futures trades and to offset trading fees, losses, and funding fees. While bonuses cannot be withdrawn, users may withdraw any profits generated from trades funded by bonuses. Please read the Futures Bonus Usage Instructions before using them.All participating users must strictly abide by the MEXC Terms of Service. MEXC reserves the right to disqualify any participants who engage in dishonest or abusive activities during the event, including bulk-account registrations to farm additional bonuses and any other activities in connection with unlawful, fraudulent or harmful purposes.MEXC reserves the right to modify the terms of this event without prior notice. MEXC reserves the right of final interpretation for this event. If you have any questions, please contact the Customer Service team.
1. What is self-trade prevention (STP)?Self-Trade Prevention (STP) is a trading mechanism designed to prevent buy and sell orders from the same user (or different accounts belonging to the same entity) from unintentionally matching with each other in the trading system. The STP mechanism is especially important for maintaining a fair and transparent trading environment, helping to prevent market price manipulation and ensuring that trading activity accurately reflects genuine market interest.MEXC's Self-Trade Prevention (STP) mechanism is used to prevent orders from the same user or users within the same "tradeGroupId" from matching with each other.2. What is self-trading
The following information was last updated on April 27, 2025.Country/RegionAvailable on App StoreAvailable on Google Play StoreAlbania✅✅Algeria✅✅Angola✅✅Antigua and Barbuda✅✅Argentina✅✅Armenia✅✅Aruba✅✅Australia✅✅Azerbaijan✅✅Bahrain✅✅Bangladesh✅✅Belarus✅✅Belgium✅✅Belize✅✅Benin✅✅Bermuda✅✅Bolivia✅✅Bosnia and Herzegovina✅✅Botswana✅✅Brazil✅✅British Virgin Islands✅✅Bulgaria✅✅Burkina Faso✅✅Cabo Verde✅✅Cambodia✅✅Cameroon✅✅Canada✅✅Cayman Islands✅✅Chad✅✅Chile✅✅Colombia✅✅Comoros✅✅Costa Rica✅✅Croatia✅✅Cuba✅✅Cyprus✅✅Czechia✅✅Côte d'Ivoire✅✅Democratic Republic of the Congo✅✅Denmark✅✅Djibouti✅✅Dominica✅✅Dominican Republic✅✅Ecuador✅✅Egypt✅✅El Salvador✅✅Eritrea✅✅Estonia✅✅Ethiopia✅✅Federated States of Micronesia✅✅Fiji✅✅Finland✅✅France✅✅Gabon✅✅Georgia✅✅Germany✅✅Ghana✅✅Greece✅✅Grenada✅✅Guatemala✅✅Guinea✅✅Guinea-Bissau✅✅Haiti✅✅Honduras✅✅Hong Kong✅✅Hungary✅✅Iceland✅✅Indonesia✅❌Iran✅✅Iraq✅✅Ireland✅✅Israel✅✅Italy✅✅Jamaica✅✅Jordan✅✅Kazakhstan✅✅Kenya✅✅Kuwait✅✅Kyrgyzstan✅✅Lao People's Democratic Republic✅✅Latvia✅✅Lebanon✅✅Liberia✅✅Libya✅✅Liechtenstein✅✅Lithuania✅✅Luxembourg✅✅Macao✅✅Malaysia✅✅Maldives✅✅Mali✅✅Malta✅✅Mauritius✅✅Mexico✅✅Moldova✅✅Monaco✅✅Morocco✅✅Mozambique✅✅Myanmar✅✅Namibia✅✅Nepal✅✅Netherlands✅✅New Zealand✅✅Nicaragua✅✅Niger✅✅Nigeria✅✅North Macedonia✅✅Norway✅✅Oman✅✅Pakistan✅✅Panama✅✅Papua New Guinea✅✅Paraguay✅✅Peru✅✅Philippines✅✅Poland✅✅Portugal✅✅Qatar✅✅Republic of the Congo✅✅Romania✅✅Russia✅✅Rwanda✅✅Saint Kitts and Nevis✅✅Saint Lucia✅✅Samoa✅✅San Marino✅✅Saudi Arabia✅✅Senegal✅✅Serbia✅✅Seychelles✅✅Sierra Leone✅✅Singapore✅✅Slovakia✅✅Slovenia✅✅Solomon Islands✅✅Somalia✅✅South Africa✅✅Spain✅✅Sri Lanka✅✅Sudan✅✅Suriname✅✅Sweden✅✅Switzerland✅✅Taiwan✅✅Tajikistan✅✅Tanzania✅✅Thailand✅✅The Bahamas✅✅The Gambia✅✅Togo✅✅Tonga✅✅Trinidad and Tobago✅✅Tunisia✅✅Turkey✅✅Turkmenistan✅✅Turks and Caicos Islands✅✅Uganda✅✅Ukraine✅✅United Arab Emirates✅✅United States of America✅✅Uruguay✅✅Uzbekistan✅✅Vanuatu✅✅Vatican City✅✅Venezuela✅✅Vietnam✅✅Yemen✅✅Zambia✅✅Zimbabwe✅✅
1. What is the Kickstarter event? The Kickstarter event is an activity initiated during the pre-launch stage of a project where users can vote to support their favorite project on MEXC, which then airdrops its tokens to all successful voting users. This event is designed to identify high-quality projects and at the same time, bring airdrop benefits to MEXC users. 2. How to Participate and Boost Your Rewards
Step 1:Click “Buy Crypto” on the upper navigation bar and select the “Quick Buy/Sell” on the drop down list to access the option of Express Buy crypto. Then, proceed to click on Third-party.Alternatively, you can click on this URL page: https://otc.mexc.com/creditCardStep 2:Select the Fiat currency you want to pay for. Taking EUR as an example, there are few Third-party service providers you can choose from the list to get the best buying price.Step 3:Select the cryptocurrency you would like to receive in your MEXC wallet address. Available options include: USDT, USDC, BTC, few altcoins and stablecoins that are commonly used.Step 4: Enter the Fiat amount that you are willing to spend and select the Cryptocurrency you intend to receive. Choose your desired Third-party service providers and you are able to check the unit price in the Payment Details.Note:The Unit price and Amount of convertible Cryptocurrency (which indicates the real-time quotation) is for reference only. Please refer to the Third-party service provider’s website for the exact exchange rate. The real-time quotation [next to the wording "Choose Payment Channel"] will be refreshed within the timeframe specified by the Third-party service provider.You can check the minimum purchase limit for each currency in the input box. Taking USD as an example, the minimum purchase amount is $30 and the maximum purchase amount is $20,000Adjustment of the purchase limit is solely controlled by Third-party service providers and we do encourage the user to communicate directly with the respective Third-party service providers. You may find their contact information in the Disclaimers section of our Third-party Channel trading website https://otc.mexc.com/creditCardStep 5:Read carefully on the Disclaimer to make sure that you understand and agree with the terms and conditions. Then proceed to mark a Tick on the "Accept and Continue" button. You will be redirected to the Third-party service provider’s official webpage to continue with the purchase.Step 6:At the Third-party service provider's official website, fill in your relevant information and follow the purchase process to complete the transaction. After you have successfully purchased cryptocurrency, you can click on the "Orders" to view historical transaction records.
1、What is Funding Rate Mechanism? The funding rate mechanism is the core operating mechanism of MEXC Futures that allows long and short traders to exchange funding fees on a regular basis based on the difference between the market price of perpetual futures and the spot price. When the market is bullish and the funding rate is positive, the long trader of the perpetual futures will pay the funding fee to the short trader. Conversely, when the market is bearish and the funding rate is negative, the short trader of the perpetual futures will pay the funding fee to the long trader. 2、Why is the purpose of Funding Rate Mechanism
Avg. Buy Price: (Buy Quantity 1 * Buy Price 1 + … + Buy Quantity n * Buy Price n) / (Buy Quantity 1 + ... + Buy Quantity n) ETF Avg. Filled Price: (Buy Quantity 1 * Buy Price 1+ ... + Buy Quantity n * Buy Price n) / [Buy Quantity 1 / (Multiple of all merging ratios since Purchase 1 + Filled Quantity n / Multiple of all merging ratios since Purchase n)] If you trade in BTC, ETH and other markets, the system will use the converted Buy Price in USDT for calculation Est. Cost: Position Qty x Avg. Filled Price Est. Value: Position Qty x Market Price Est. PNL: Est. Value - Est. Cost Est. PNL (%): Est. PNL / Est. Cost Est. Total Cost: Sum of Est. Cost of each token Est. Total Value: Sum of Est. Position Value of each token Est. Total PNL = Sum of Est. PNL of each token Est. Total PNL (%) = Est. Total PNL / Est. Total Cost [Note] For high-frequency trading, transfers, airdrops, commission rebates, red packets, etc., the estimated PNL might differ from the original calculation. This will not affect the asset amount you have. When all positions are closed, then transaction history will be recalculated from the beginning as the average buy price is automatically reset to 0. if you manually edit the average buy price, the system will calculate the PNL according to the manually edited average buy price,and the PNL for newer buy orders will not be calculated. After the order is placed, the average filled price will be updated real-time. A 1-2 minute delay can occur. If you have spot position history before this feature was updated, the average price of the previous orders will be calculated based on the transaction history after 12:00, April 14, 2022 (UTC). If the average buy price in the transaction history is shown as --, please manually edit your buy price. [Risk Warning] Investing in cryptocurrencies involves high market risk. Choose your investments wisely. MEXC will strive to help users choose high-quality tokens. We are not responsible for any of your investment loss. As a digital asset trading platform that respects community users, MEXC's principles are "authentic, transparent, and fair". In addition, malicious behavior is also prohibited. MEXC provides users with safer, more efficient, and more reliable digital asset trading services. Find us on Medium: https://medium.com/mexcglobal Telegram: https://t.me/MEXCEnglish Twitter: https://twitter.com/MEXC_Global Facebook: https://www.facebook.com/mexcglobal Discord: https://discord.com/invite/4Jrghy7gxs Instagram: https://www.instagram.com/mexcglobal/ Blog: https://blog.mexc.com/ Buy USDT Instantly here: https://otc.mexc.com/ Refer a friend to enjoy a high rebate, create your personalized invitation link today: https://www.mexc.com/invite Enjoy trading on MEXC. The MEXC Team 2 November 2022