Custify Expands Customer Success Platform with Google Sheets, Databricks and Gong AI Integrations

Custify, a leading customer success platform for SaaS, announced three new native integrations with Google Sheets, Databricks and Gong AI, expanding its platform to help teams centralize data, improve analytics and enhance revenue intelligence. The company, recognized as a leader in customer success software by G2, says the integrations expand its ability to centralize customer data and improve revenue intelligence.

‘With these integrations, we are expanding what customer success teams can do in Custify while making it easier to work with tools like Google Sheets,’ said Philipp Wolf, CEO of Custify. ‘Many teams still rely on spreadsheets, and our goal is to support them as they modernize their workflows. We believe in improving the process rather than forcing teams to change everything at once.’

The new integrations help SaaS teams in three key areas. First, the Custify Google Sheets integration, enabled through an extension on the Google Workspace Marketplace, allows customer success managers to fetch company and people data directly into any spreadsheet using simple built-in formulas without requiring API or development knowledge. Second, through the Databricks Custify integration, CSMs can query their SQL warehouses and sync structured data directly into their customer success platform using secure token authentication. Third, the Gong integration in Custify enables CSMs to connect their call intelligence reports directly to customer records, automatically enriching any meeting in Custify through Gong AI insights.

Customer feedback has been positive, with one user noting that ‘the Custify integration makes it incredibly easy to pull customer data directly into Google Sheets. Perfect for building custom reports and dashboards without any manual exports. Highly recommended for any CS team using Custify.’ The company serves B2B SaaS companies with its customer success platform that helps teams centralize customer information, automate workflows, monitor health scores and improve customer retention and expansion. More information about the platform and its capabilities is available at https://www.custify.com.

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