Due to service adjustments by our third-party card issuer, MEXC APAC Card services were officially discontinued on Nov 11, 2026, at 02:00 (UTC).

Following the discontinuation, all existing MEXC APAC Cards can no longer be used for transactions, and new card applications have been suspended.

Note: MEXC Global Card users are unaffected by this change and retain full access to all MEXC Global Card services.

Please review the following important arrangements regarding your funds and account.

Your Funds Remain Safe and Unaffected

Your funds are securely held in your Fiat account and are not stored with the third-party card issuer. The discontinuation of MEXC APAC Card services will not impact your account balance, and your funds remain fully accessible in accordance with MEXC policies.

Any pending cashback from previous card transactions will continue to be distributed as scheduled.

Transaction History, Refunds & Pending Settlements

Transaction Records: Card transaction history will be retained for 3 months following the service discontinuation to assist with inquiries and refund verifications.

Refund Requests: If you need a refund for a previous card transaction during this period, please reach out to Customer Service. Our team will verify the original transaction and guide you through the refund process.

Pending Transactions: Transactions initiated before the service discontinuation that are currently pending will continue to be processed through standard settlement procedures.

Customer Support

If you have any questions regarding your card, wallet balance, or past transactions, our Customer Service team is available 24/7 to assist you.

We sincerely apologize for any inconvenience caused by this change. Thank you for your understanding and continued trust in MEXC.