Micom Technologies has been confirmed as an approved supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521). The company has been included across several service categories within the framework:
- Lot 1 – Digital and online communication
• Lot 2 – Messaging services
• Lot 3 – Voice communication
• Lot 4 – Hybrid mail services
• Lot 7 – Integrated communication solutions
Through this appointment, NHS organisations and authorised public sector bodies now have a compliant procurement route to access Micom’s multi-channel communication capabilities under the framework agreement.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement has been created to help healthcare and public sector organisations enhance the way they communicate with patients, citizens and service users.
The framework allows participating organisations to procure a range of communication tools through pre-approved Lots. These include digital messaging systems, SMS, email communication, hybrid mail services and citizen engagement platforms.
By accessing Micom through this agreement, eligible organisations can either conduct a further competition or make a direct award in accordance with procurement rules. This approach helps reduce the administrative workload that often accompanies independent tender processes.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s communication platform allows organisations to manage both regulated and marketing communications across email, SMS and physical mail channels within a single system. The platform supports automated delivery processes, performance monitoring and structured fallback communication where necessary.
The framework agreement is available to NHS organisations and authorised public sector bodies throughout the United Kingdom.
For further information about the framework agreement, visit: https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
To learn more about Micom Technologies, visit: https://www.micom.com
Here is an expanded version close to 200 words:
The framework agreement is available to NHS organisations and authorised public sector bodies across the United Kingdom, providing them with a structured and compliant route to procure services and solutions efficiently. It has been designed to support healthcare providers, government departments, and other public sector entities in accessing high-quality suppliers while ensuring transparency, value for money, and adherence to procurement regulations.
Through this framework agreement, eligible organisations can benefit from a simplified procurement process that reduces administrative burden and saves time compared to running individual tender processes. The framework has already been competitively tendered and evaluated, meaning that suppliers listed on the agreement have met strict quality, financial, and technical requirements. As a result, participating organisations can be confident that they are engaging with reliable and capable suppliers.
In addition, the framework agreement encourages collaboration and consistency across the public sector by offering a common procurement route that aligns with national standards and best practices. It also supports innovation by enabling organisations to access a range of specialist suppliers and solutions tailored to the evolving needs of healthcare and public services.
Overall, the framework agreement helps public sector organisations deliver services more effectively while ensuring compliance, efficiency, and long-term value for taxpayers.
