Zopa Bank Delivers £65 Million Profit in 2025 Cementing Its Position in Everyday Banking

WHY THIS MATTERS: The success of Zopa’s third consecutive year of profitability is a definitive signal to the wider market, shifting the narrative from hyper-growth to sustainable financial strength. This result cements the model of the full-stack, licensed digital banking over the perpetual start-up mindset. Doubling profit to £65 million in 2025 demonstrates exceptional operational efficiency, highlighted by a sector-leading cost-to-income ratio of 34.8%. The key takeaway is less about the numbers and more about the strategy: Zopa is transcending simple savings and lending by expanding into current accounts and investments, driven by a highly successful cross-selling dynamic that prioritizes customer lifetime value. For investors and competing firms, this performance provides an unmissable blueprint for scaling a consumer fintech business in a regulated market—use technology (like the announced AI Assistant) and loyalty to build deeper product relationships and achieve high-margin scale.

Zopa, the British digital bank pioneer with just under 2 million customers, today reports its third full year of profitability.

Doubling profit before tax to £65 million for the financial year ending 31 December 2025, excluding SBT and one-off items, the milestone underscores Zopa Bank’s remarkable trajectory since launching in 2020. 

Zopa’s customer base grew to 1.7 million in 2025 across savings, lending and everyday banking, onboarding more than half a million gross new customers during the year. As a result, Zopa scaled revenue in line with customer growth with total revenue increasing 24% to £377.1 million in 2025 and total operating income climbing 21% to £359.6 million.

Over the period, the bank’s deposit base grew 17% to £6.4 billion, while gross loans on balance sheet surged 23% to £3.8bn. An ongoing focus on cost efficiency meant that Zopa continued to deliver a category leading cost-to-income ratio of 34.8% through this period of growth.

This model has enabled Zopa to reinvest profits at scale and maintain its position as a UK financial services leader in customer satisfaction, delivering a market-leading NPS of 75. As a result, more customers chose Zopa for multiple financial products, with over one in four now holding more than one product.

Jaidev Janardana, CEO at Zopa Bank said: “2025 was another landmark year for Zopa as we expanded into everyday banking. We grew our customer base to 1.7 million, supported by strong growth across all products and from our expansion into current accounts and Investments. Our performance drove 24% revenue growth, with Zopa doubling its profit before tax despite a challenging UK economic environment.

“Unlike much of the industry, we continue to place significant emphasis on rewarding loyalty, and the deepening of customer relationships has been the strongest indicator of our progress towards establishing the Home of Money, a place that makes customers feel at home with their finances.” 

Rated #1 by MoneySavingExpert for cashback, perks and regular savings, Zopa launched its flagship bank account, Biscuit, in June 2025. It quickly became the UK’s best free current account for everyday value**, attracting hundreds of thousands in customers in less than a year.

Building on this momentum, Zopa subsequently entered the investments market to help the 15 million Brits holding excess cash grow their money with confidence — and continues to innovate at pace. 

Zopa’s AI Assistant will soon enable customers to split receipts and settle invoices in seconds, simply by uploading a photo and using their voice. The Zopa app will serve as a smart financial control hub, enabling customers to move money to and from any bank account — including those held outside Zopa — all from a single screen.

One of the UK’s highest-rated and most celebrated financial brands, Zopa has won more than 10 British Bank Awards, holds a 4.6/5 rating on Trustpilot, and consistently receives among the highest customer satisfaction scores in the industry.

Recently name-checked by Chancellor Rachel Reeves as one of the UK’s fastest-growing companies, Zopa was also recognised as the UK’s most loved bank in the 2025 Most Loved Workplaces ranking.

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