Withdrawal Not Received
<div><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Explanation of Unreceived Withdrawals:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">On MEXC, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></span></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167"><col width="254"><col width="420"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus0yo97NyincWjozYrdyrpjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This withdrawal requires a secondary confirmation. A confirmation link has been sent to your registered email or phone number. Please access the link and verify the last four digits of the withdrawal address. If the address includes a Memo or Tag, enter the last four digits of the public address.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Under Review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your withdrawal request is currently under review. The estimated processing time is 10 minutes to 24 hours.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Processing</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a href="https://www.mexc.com/announcements/article/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets → Funding History → </strong><strong><a href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-EBDJdYWTpofANhxTcvpuw5PHsCh"><br></div></div>
Common Withdrawal Issues and How to Resolve Them
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. What if I withdraw to the wrong address?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong style="font-weight:bolder">Funding History</strong> page (under the <strong style="font-weight:bolder">Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: On the MEXC homepage, go to <strong style="font-weight:bolder">Wallets </strong>→</span></span><a href="https://www.mexc.com/assets/record"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Funding History</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">→ click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon </strong>→select <strong style="font-weight:bolder">Transactions </strong>→<strong style="font-weight:bolder"> Deposits/Withdrawals </strong>→tapthe<strong style="font-weight:bolder"> Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Withdrawal Successful But Not Received</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Withdrawal Returned by Receiving Platform</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: Go to the MEXC </span></span><a href="https://www.mexc.com"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">homepage</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → scroll down and click <strong style="font-weight:bolder">Help Center</strong> → </span></span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Uncredited Deposit Return Application</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> → select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App: Open the MEXC App (homepage) → go to <strong style="font-weight:bolder">More</strong> → swipe to the bottom and tap<strong style="font-weight:bolder"> Help Center</strong> → <strong style="font-weight:bolder">Uncredited Deposit Return Application </strong>→ select <strong style="font-weight:bolder">Withdrawal from MEXC to another platform was returned</strong>, then follow the instructions to complete the form.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you realize that you forgot to include the Memo (or entered it wrong) <strong style="font-weight:bolder">before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong style="font-weight:bolder">Funding History</strong> page (under <strong style="font-weight:bolder">Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></span></div><div><br></div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Web: From the MEXC homepage, click <strong style="font-weight:bolder">Wallets</strong> on the top navigation bar → select <strong style="font-weight:bolder">Funding History</strong> → click on the <strong style="font-weight:bolder">Withdrawal</strong> tab, and cancel the request there.</span></span></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">App:On the MEXC App homepage, tap your <strong style="font-weight:bolder">profile icon</strong> at the top → select <strong style="font-weight:bolder">Transactions</strong> → <strong style="font-weight:bolder">Deposits/Withdrawals </strong>→tap the <strong style="font-weight:bolder">Withdrawal </strong>tab, and cancel the request there.</span></span></div></li></ul><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform's customer service team to inquire about retrieving your funds.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For instructions on how to locate your TxID, please refer to: </span></span><a href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Find TxIDs on MEXC</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">5. What to do if my withdrawal doesn't arrive?</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the withdrawal status is <strong style="font-weight:bolder">Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows <strong style="font-weight:bolder">Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform's customer service team for further assistance.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details on withdrawal statuses, please refer to </span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">6. Token Activation</strong></span></h2><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></span></div><ul start="1" style="list-style-type:disc"><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-hbar-token-address-16062802356377">How to Activate HBAR Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-xrp-token-address-16064085309465">How to Activate XRP Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-algo-token-address-16065935448985">How to Activate ALGO Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate APTOS Token Address</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate a PI Mainnet Wallet</a></div></li><li><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate a Canton Token Address</a></div></li></ul><div><br></div></div>
How to Activate a PI Mainnet Wallet
<div data-page-id="GUDHdjuQCo939sxktdxuH1Rasjb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxuspVE23Al3EHeptz9u8eDvRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The Mainnet wallet activation feature is a tool introduced by Pi Network that allows users to activate their on-chain Pi wallet and interact with dApps before completing the full mainnet migration process.</span></div><div class="ace-line ace-line old-record-id-doxusdoD8dx6V4CF5vIuVGBNjOx"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AmFhdY5bZomm3rxl69CuEsSwsAd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step-by-Step Guide: Pi Wallet Activation</strong></span></h2><div class="ace-line ace-line old-record-id-doxusgNvOXl5gMZbWybVEhMJyOd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus52ksdIJQljCOlbx8RMWqBg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Download Pi Browser from the App Store or Google Play.</span></div><div class="ace-line ace-line old-record-id-ZnLAdKKVKoG0elxO75Zu7o0ds9d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Log in to Pi Browser with your Pi Network account.</span></div><div class="ace-line ace-line old-record-id-TjIwdOgt9oOEErxHhlUuisVBsJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Follow the on-screen instructions to set your username.</span></div><div class="ace-line ace-line old-record-id-URoHdEnM6ohuH0xtbBCuL35ysZe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) Enter an invitation code if available. This step is optional.</span></div><div class="ace-line ace-line old-record-id-Ih15dZyUFolFyIxXkkfuYKmFsld"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ea8bfb01-d947-4587-a58a-f46e36ed919b","height":2157,"width":4173,"currHeight":2157,"currWidth":4173,"natrualHeight":2157,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJXQhbhhdeoKndUxfSCouwq5Zsec%2F%3Fpreview_type%3D16","file_token":"JXQhbhhdeoKndUxfSCouwq5Zsec","image_type":"image/png","size":1172672,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusEo3rwsaODdwGFJt2Rbelfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104050955iZTuce3z4ZKyf9.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNFbzNyd3NhT0Rkd0dGSnQyUmJlbGZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JXQhbhhdeoKndUxfSCouwq5Zsec/?mount_node_token=doxusEo3rwsaODdwGFJt2Rbelfd&mount_point=docx_image" data-width="4173" data-height="2157" data-lark-image-uri="drivetoken://JXQhbhhdeoKndUxfSCouwq5Zsec" data-lark-image-width="4173" data-lark-image-height="2157" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuscgLBlEaIgDlya3rnIraTId"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus1skNjJ7PSdMaziJn5x7KVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Tap "Create a Pi Wallet to begin" to generate your Pi wallet.</span></div><div class="ace-line ace-line old-record-id-UTx5dP6HGokR7CxIcCBuMXKmsJf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) If you already have a Pi wallet, you may choose to import it directly instead of creating a new one.</span></div><div class="ace-line ace-line old-record-id-EweZdC3lDoUmFlx8iqUuzGyDszf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Copy and securely store your passphrase. This step is critical for wallet security and recovery.</span></div><div class="ace-line ace-line old-record-id-WDOEdMIlfojLdbx6fmOuLDUvsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">8) Finish the wallet creation process as instructed.</span></div><div class="ace-line ace-line old-record-id-BrdFd4uCFoMzv6xfhR3uXDIOsNb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14f2cc65-fff7-410c-9799-3f1b0b88f887","height":2153,"width":4173,"currHeight":2153,"currWidth":4173,"natrualHeight":2153,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUgD6bqChuobkf8xJdyWuH2ntszf%2F%3Fpreview_type%3D16","file_token":"UgD6bqChuobkf8xJdyWuH2ntszf","image_type":"image/png","size":1056408,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusRhZzCgx2tR0xoAoZQ9GbVf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104049666h8fTL2L0Unxlz1.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNSaFp6Q2d4MnRSMHhvQW9aUTlHYlZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UgD6bqChuobkf8xJdyWuH2ntszf/?mount_node_token=doxusRhZzCgx2tR0xoAoZQ9GbVf&mount_point=docx_image" data-width="4173" data-height="2153" data-lark-image-uri="drivetoken://UgD6bqChuobkf8xJdyWuH2ntszf" data-lark-image-width="4173" data-lark-image-height="2153" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NrgVdW7rEoVTuvxVCQkuMX33sbc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Sxkedf8HDocT0NxqWrXu5J9Ismd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">9) Under "KYC with Pi" tap <strong>Complete Pi KYC</strong> to begin the KYC verification process.</span></div><div class="ace-line ace-line old-record-id-AsgodHuRloeyqlxjVBJu3gk4soh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">10) Follow the on-screen instructions and provide the required information, such as your name, date of birth, email address, and country, region, or territory on your ID, to complete KYC verification.</span></div><div class="ace-line ace-line old-record-id-RYGHda5sSoxsrlxVqikuTzjusKd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UPBnd8kCZogiyfxoOcuuO9qys0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Note: Please ensure that KYC has been successfully completed and that your account holds at least 1 PI token in your mainnet balance.</span></div><div class="ace-line ace-line old-record-id-doxusmND8AGUmpmeAPUjvYdmnad"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a5dafaca-90a6-4910-b0bf-e8144a425810","height":460.22364217252397,"width":670,"currHeight":460.22364217252397,"currWidth":670,"natrualHeight":2150,"natrualWidth":3130,"pluginName":"imageUpload","scale":0.21405750798722045,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FILx3bdtt0oiknDxELhiulmOqsUb%2F%3Fpreview_type%3D16","file_token":"ILx3bdtt0oiknDxELhiulmOqsUb","image_type":"image/png","size":1213915,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusQPVyeTioXcPEACimzLypAI"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261040506004NqLPwUoOWpF4A.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNRUFZ5ZVRpb1hjUEVBQ2ltekx5cEFJIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ILx3bdtt0oiknDxELhiulmOqsUb/?mount_node_token=doxusQPVyeTioXcPEACimzLypAI&mount_point=docx_image" data-width="3130" data-height="2150" data-lark-image-uri="drivetoken://ILx3bdtt0oiknDxELhiulmOqsUb" data-lark-image-width="3130" data-lark-image-height="2150" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusQ8Yrid4XyBKO5f6xTcID5r"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxush0KyOmAvBSwYZlLpYh6qBc"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
How to Activate a Canton Token Address
<div data-page-id="UdaTdlMT0obwc5xZdd6uEQw5sMA" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusXartQhKLEEANzP4imLVKzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide uses the Loop Wallet as an example to walk you through activating a Canton wallet address and enabling one-step transfers, helping you get started quickly and easily.</span></div><div class="ace-line ace-line old-record-id-doxushqVRDlrVpAFivswlNviTHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TxuwdHEBAoil3ExhHLLuFP4IsBh"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Create an Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxuszhYsDR09t0GST0yVqxlzVd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WzGMdsu9comweYxEQmPuqhupsPd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Visit the official <a data-lark-is-custom="true" href="https://cantonloop.com/create-account">Loop account creation</a> page to begin the sign-up process. On the create an account page, you will need to provide two pieces of information: an invitation code and an email address. The invitation code is required. If you do not yet have one, please contact the Loop project team to obtain it. After completing the required fields, follow the on-screen instructions to finish signing up.</span></div><div class="ace-line ace-line old-record-id-doxusAnb1qZ6lulDxU7t1R1emYc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxuskvBeHJcesLbe3uj1O35Gzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Create Loop Account</strong>&BTNURL=<a data-lark-is-custom="true" href="https://cantonloop.com/create-account">https://cantonloop.com/create-account</a>*</span></div><div class="ace-line ace-line old-record-id-doxusFEA08NrUFZd85tyUmLdKce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"22ba4db2-0b3d-48bd-8617-2f76656fed6c","height":449,"width":1286,"currHeight":449,"currWidth":1286,"natrualHeight":449,"natrualWidth":1286,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBm0vbuiDEoiVgsxPW3Zukpy2sZc%2F%3Fpreview_type%3D16","file_token":"Bm0vbuiDEoiVgsxPW3Zukpy2sZc","image_type":"image/jpeg","size":43625,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuswizJFXyLycYjnPHJS7CqPf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323873sC48PKn7b9Xx75.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN3aXpKRlh5THljWWpuUEhKUzdDcVBmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Bm0vbuiDEoiVgsxPW3Zukpy2sZc/?mount_node_token=doxuswizJFXyLycYjnPHJS7CqPf&mount_point=docx_image" data-width="1286" data-height="449" data-lark-image-uri="drivetoken://Bm0vbuiDEoiVgsxPW3Zukpy2sZc" data-lark-image-width="1286" data-lark-image-height="449" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus8Z40w57E2LqMMj823o9fuf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Sf6Pd8PBjoTYYXxaqykuHi59s7g"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Sign In to Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusuYKg40s1tocvYwBDGzqgGc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mifyd3Qp8ojGtDx9mhJu7TpxsGb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Once you've signed up for an account, sign in to the Loop Wallet using your email address and password. After signing in, you will be taken to the wallet home page, where you can view your account balance and access wallet features.</span></div><div class="ace-line ace-line old-record-id-doxusZlCbzcgOp4WMEvfZn2Aiyc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a180a8e3-a33c-4850-856d-fdbbc808c2d3","height":443,"width":1273,"currHeight":443,"currWidth":1273,"natrualHeight":443,"natrualWidth":1273,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJjwfbXKoooWwijxjYABuGvBtsNb%2F%3Fpreview_type%3D16","file_token":"JjwfbXKoooWwijxjYABuGvBtsNb","image_type":"image/jpeg","size":30741,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusB96fhaYpObsf8bg6seNDuc" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323941JcBVYSoR9IUoSF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNCOTZmaGFZcE9ic2Y4Ymc2c2VORHVjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JjwfbXKoooWwijxjYABuGvBtsNb/?mount_node_token=doxusB96fhaYpObsf8bg6seNDuc&mount_point=docx_image" data-width="1273" data-height="443" data-lark-image-uri="drivetoken://JjwfbXKoooWwijxjYABuGvBtsNb" data-lark-image-width="1273" data-lark-image-height="443" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusbbY9ocw5Yi9Dy7AIfycy7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YOkYd1cFSomyYTxdgqluMdaPsxd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Open the Settings Page</strong></span></h2><div class="ace-line ace-line old-record-id-WIIPdsCB3oPzSIxwIFPusjW1sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWZSd9COQovJ6txJfpQuzZv8sJb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the wallet interface, locate and select <strong>Settings</strong> to enter the account settings page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusSqo8pz1odWxjFYwz9unFtb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"916e9fd6-4264-4c9c-a985-85009b4879b0","height":679,"width":1448,"currHeight":679,"currWidth":1448,"natrualHeight":679,"natrualWidth":1448,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWXcGbCCYaobWmBxvqDHua0pmslb%2F%3Fpreview_type%3D16","file_token":"WXcGbCCYaobWmBxvqDHua0pmslb","image_type":"image/jpeg","size":124054,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusIbSDi3X2It5PzEqUnYM3Tb" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103324057eCRda9R2WkORrX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXWGNHYkNDWWFvYldtQnh2cURIdWEwcG1zbGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNJYlNEaTNYMkl0NVB6RXFVbllNM1RiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XWGNHYkNDWWFvYldtQnh2cURIdWEwcG1zbGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WXcGbCCYaobWmBxvqDHua0pmslb/?mount_node_token=doxusIbSDi3X2It5PzEqUnYM3Tb&mount_point=docx_image" data-width="1448" data-height="679" data-lark-image-uri="drivetoken://WXcGbCCYaobWmBxvqDHua0pmslb" data-lark-image-width="1448" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusnReCax7lizxWquA8xRbqSc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Xf4kdN0NxoF5eIxsybsucUyJsoO"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Enable One-Step Transfers</strong></span></h2><div class="ace-line ace-line old-record-id-doxusnS6KSgeDMgiJeS9X1vI2Ed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pm9adlq4ZoKBDGxWuFEuOkxgsKg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the Settings page, find <strong>One-step Transfers</strong> and toggle the switch on to complete the pre-approval process. Once enabled, transfers can be completed more conveniently, without the need to confirm each transaction individually.</span></div><div class="ace-line ace-line old-record-id-doxusOVXzIRZHy2x93fj6g2bHrd"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"35c4893b-d474-4431-b67e-88be3e0757d2","height":747,"width":1170,"currHeight":747,"currWidth":1170,"natrualHeight":747,"natrualWidth":1170,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMA0KbbwNtoEoh9xu0wluicydsDd%2F%3Fpreview_type%3D16","file_token":"MA0KbbwNtoEoh9xu0wluicydsDd","image_type":"image/jpeg","size":77494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusGvbga776lqvQZfvqWtACLb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323968xQkpe8Fv2xI2m8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNHdmJnYTc3NmxxdlFaZnZxV3RBQ0xiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MA0KbbwNtoEoh9xu0wluicydsDd/?mount_node_token=doxusGvbga776lqvQZfvqWtACLb&mount_point=docx_image" data-width="1170" data-height="747" data-lark-image-uri="drivetoken://MA0KbbwNtoEoh9xu0wluicydsDd" data-lark-image-width="1170" data-lark-image-height="747" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusm99z3GJ7M0yhbEQtkYaQRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gd0udleyIoBiSjxMwTOunRVYsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After completing the above steps, your Loop Wallet setup is complete and your Canton token wallet and address will be activated and ready for use.</span></div><div class="ace-line ace-line old-record-id-doxus3XHgd9y4oatQFHauCurseW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusJZZaeN6HUDutJWrItIlEWl"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Buy CC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/CC_USDT">https://www.mexc.com/exchange/CC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxusJ7RTRfrwJs2ZM32Tanwg1g"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
MEXC Official Clarification Announcement Regarding Recent Online Rumors
<div data-page-id="Hdf5dYd0Oov1LBxAPrdufwssslf" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-WRCndYwOBo4abzxPp83uiLuRsLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC is aware of false statements circulating online, including claims of withdrawal issues and liquidation risks. We would like to provide the following clarification to our users:</span></div><div class="ace-line ace-line old-record-id-SsfQdo9Buo438axSnjCupbu0s9f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BsitdlpBPoJsUpxpQ1IuKOrFs0e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>1) Platform Withdrawals: </strong>Withdrawals on MEXC are operating normally. In response to recent BTC price volatility, MEXC has doubled daily withdrawal limits to provide users with greater flexibility and convenience.</span></div><div class="ace-line ace-line old-record-id-OluDdDnGsoOr9sxQGfPu41xpsxb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RKQmdAkLnopKpnxe0vTulPiDspf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>2) Third-Party Services: </strong>MEXC does not offer wealth management, DeFi mining, staking, lending, or leveraged trading services on external platforms or through third-party institutions. User assets held on MEXC are not exposed to risks arising from such activities.</span></div><div class="ace-line ace-line old-record-id-RcUMdYAGsoybbNxMkwTuJLmLsDb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PxdYdR8ouoNAbwxULaEureBhsJg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>3) Compliance and Support: </strong>As a global exchange platform, MEXC strictly complies with KYC and digital asset regulations across all operating jurisdictions. If you encounter any withdrawal-related risk control prompts, please contact our online Customer Service team, available 24/7 to assist you.</span></div><div class="ace-line ace-line old-record-id-GZhedMZQwo6Q5DxfgysuaweBsyf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MTdOdfMUSojddMx6dqfuqR2dsTh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>4) Chinese</strong><strong> Mainland</strong><strong> Users: </strong>MEXC completed the offboarding of all Chinese mainland users in December 2021. Users who have not yet withdrawn their assets are advised to do so at their earliest convenience.</span></div><div class="ace-line ace-line old-record-id-T3fBdjeaDo4G1bxEhE5uRgN0soV"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
Token Activation Tutorial
<div><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">Click on the following links for the corresponding token activation tutorial：</strong></h4><ul style="list-style-type:disc"><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-hbar-token-address-16062802356377">How to Activate HBAR Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-xrp-token-address-16064085309465">How to Activate XRP Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-algo-token-address-16065935448985">How to Activate ALGO Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate APTOS Token Address</a></strong></li></ul></div><h4><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></h4><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">1. Why You Need to Activate Tokens</strong></h4><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">MEXC currently supports transferring tokens from many different networks. Some of these networks have specific stipulations and transfer protocols. In order to transfer crypto on these specific networks, a certain amount of their network tokens must be manually added to the target address before the transaction can continue. If these networks' native tokens are not manually added to the target wallet address before transferring, the transaction will fail. Holding the requisite amount of native crypto in the target wallet "activates" the address and facilitates the successful transfer of funds.</span></div><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></div><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">When you withdraw tokens from MEXC, the system will <strong style="font-weight:bolder">automatically check</strong> whether the token address is active. If it is not active, you will receive an alert when you withdraw your tokens. You can also consult the following tutorials to check the activation status of your wallet address on corresponding blockchain browsers.</span></div><p><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></p>
How to Cancel a Withdrawal
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you've initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your withdrawal request is still in its early stages, such as <strong style="font-weight:bolder">Pending Verification</strong>, <strong style="font-weight:bolder">Under Review</strong>, or <strong style="font-weight:bolder">Pending Processing, </strong>a <strong style="font-weight:bolder">Cancel Withdrawal</strong> button will appear on the withdrawal page. You can simply click it to cancel the action yourself.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153452103VeJAlSxFcIkQz6.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If your withdrawal status is <strong style="font-weight:bolder">Processing</strong>, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If your withdrawal status shows as <strong style="font-weight:bolder">Pending Blockchain Confirmation</strong>, <strong style="font-weight:bolder">Pending Block Confirmation</strong>, or <strong style="font-weight:bolder">Withdrawal Successful</strong>, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to the</span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> article for more information.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1">How to Make a Withdrawal on MEXC?</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-export-deposit-and-withdrawal-history/1">How to Export Deposit and Withdrawal History</a></div></li></ul><div><br /></div></div>
Withdrawal Risk Warning Notice
<div><div style="white-space:normal"><strong style="font-weight:bolder">Dear MEXCers,</strong></div><div style="white-space:normal"><br /></div><div style="white-space:normal">Conducting a withdrawal involves a risky endeavor of asset transfer. Before making a withdrawal, please read this risk warning notice carefully and be aware of the various risk factors associated with this service. Fully understand the potential risks of making a withdrawal, thoroughly consider your own risk awareness, risk identification ability, and risk tolerance, and make a cautious decision whether to proceed with the withdrawal service.</div><div style="white-space:normal"><br /></div><div style="white-space:normal">Upon confirming this service notice, it will be deemed that you have thoroughly read and understood the entire content of this risk warning notice, and voluntarily opted for MEXC's withdrawal service. It will also be deemed that you possess sufficient understanding of your own risk awareness, risk identification ability, and risk tolerance regarding withdrawals, and voluntarily undertake the risks and legal responsibilities that may arise from conducting withdrawals.</div><div style="white-space:normal"><br /></div><div style="white-space:normal">MEXC hereby provides the following risk warning notice and statement:</div><div style="white-space:normal"><br /></div><div style="white-space:normal">1. Change of asset ownership: Once withdrawn to another address, the assets will be subject to the control of the individual or platform associated with the withdrawal address;</div><div style="white-space:normal">2. Platform's inability to recover withdrawn assets: Once the withdrawal is completed, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">3. Asset loss as a result of withdrawal to suspicious addresses or platforms: If you are enticed to withdraw to suspicious platforms operating Ponzi/pyramid schemes, there is a high likelihood that you will be unable to withdraw your assets from such platforms;</div><div style="white-space:normal">4. Falling victim to fraudulent withdrawals: If you are enticed by promises of high returns through activities such as arbitrage and airdrops, and you withdraw your assets to gambling websites, scam platforms, or similar schemes, there is a high likelihood that you will lose your withdrawn assets;</div><div style="white-space:normal">5. Non-repayment of loans: If you lend your assets to another individual and withdraw them to the borrower's address, but the other party subsequently refuses to repay the loan, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">6. Involvement in money laundering risks: If you are entrusted or coerced into assisting others in purchasing cryptocurrencies and subsequently withdrawing them, which may involve engaging in money laundering behavior, you could be considered an accomplice and will be personally responsible for the corresponding legal consequences;</div><div style="white-space:normal">7. Withdrawals to incorrect addresses: If you mistakenly withdraw your assets to an incorrect address due to personal filling errors, the platform will be unable to assist you in recovering the withdrawn assets;</div><div style="white-space:normal">8. Risks associated with participating in ICOs: ICO crowdfunding involves high-risk investment behavior. Please exercise caution and avoid withdrawing funds directly to the ICO crowdfunding addresses. Doing so will result in the inability to receive the digital assets raised through crowdfunding;</div><div style="white-space:normal">9. Risks due to force majeure: This includes, but is not limited to, unforeseeable events such as war, financial market crises, natural disasters, major political events, hacker attacks, computer virus outbreaks, and any other unpredictable risks that may result in losses from withdrawals. Users are responsible for any losses incurred due to force majeure and unforeseen events;</div><div style="white-space:normal">10. Loss of assets due to user error: User errors include, but are not limited to, losses caused by poor decision-making, improper operations, forgotten or disclosed passwords, password cracking, third-party intrusion into the individual's computer systems, malicious or improper operations by others when acting as agents for transactions.</div><div style="white-space:normal"><br /></div><div style="white-space:normal"><strong style="font-weight:bolder">Special Reminder: This risk warning notice does not cover all the risks associated with withdrawals. Before withdrawing funds on MEXC, users should fully understand the relevant policies and regulations, carefully read the platform's relevant service agreements, and carefully consider their own risk tolerance based on their individual circumstances.</strong></div><div style="white-space:normal"> </div><div style="white-space:normal"><strong style="font-weight:bolder">You acknowledge and guarantee that you have carefully read this risk warning notice, fully understand all the risks mentioned above, and voluntarily accept the responsibility for any losses incurred as a result.</strong></div></div><p> </p>
How to Activate ALGO Token Address
<h4> </h4><h4><strong style="font-weight:bolder">Part 1. Why an Activated Address is Required to Withdraw ALGO Network Tokens</strong></h4><div>Due to the special transfer mechanism of the ALGO network, withdrawal addresses must have ALGO assets manually added before they can receive any other assets on the Algorand blockchain (YLDY/OPUL/USDC-ALGO, etc.). Before adding a new asset, you must ensure there is ALGO in the account, as a transaction fee will be charged for the addition. If your withdrawal address does not have an active asset, then you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><h4>A. <strong style="font-weight:bolder">Status: Actived</strong></h4><div>You can search for your address on the ALGO Blockchain Browser: https://algoexplorer.io/ and check if the corresponding asset is activated. In the image below, a transfer record exists for the address and activated tokens have been added, meaning tokens can be transferred to the address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2023042901373506529sERrCv5Xqv0B.png" alt="1.png" style="max-width:100%;height:auto" /></div><div> </div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">B. Status: Not Activated</strong></div></li></ul><div>Search for your address on the ALGO Block Browser: https://algoexplorer.io/ and check if the corresponding assets are activated. In the image below, the address does not have any transfer records and the [Assets] tab is empty, meaning no ALGO has been added to the address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013736481589Rhnnxiwt2ow.png" alt="2.png" style="max-width:100%;height:auto" /></div><h4> </h4><h4><strong style="font-weight:bolder">Part 3. How to Add Assets to ALGO Network Addresses</strong></h4><div>Navigate to Algorand's official website to find a list of wallets supported by the project.</div><div>Address： <a href="https://www.algorand.foundation/the-algo">https://www.algorand.foundation/the-algo</a></div><div>The following example uses PERA WALLET.</div><div>Wallet Address： <a href="https://perawallet.app/">https://perawallet.app/</a></div><div>You can choose web wallet or app wallet.</div><div><strong style="font-weight:bolder">The following activation tutorial uses PERA WALLET </strong></div><ol start="1" style="list-style-type:decimal"><li><div>First, install the wallet and create an account, then transfer ALGO to the address of the created account (at least 0.2 tokens) by clicking [Add Token].</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013737901uokTskPbnBwQv0.png" alt="3.png" style="max-width:100%;height:auto" /></div><ol start="2" style="list-style-type:decimal"><li><div>There are two ways to add, by directly selecting or by adding a futures contract.</div><ol style="list-style-type:lower-latin"><li><div>Add Directly</div></li></ol></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013739297yLtCsPIMOhBkBO.png" alt="4.png" style="max-width:100%;height:auto" /></div><ul style="list-style-type:disc"><li><div>Add futures contracts manually</div></li></ul><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013740630PrNtbJpsr7BPLP.png" alt="5.png" style="max-width:100%;height:auto" /></div><ul style="list-style-type:disc"><li><div>Select or add the corresponding asset, and the wallet will populate the relevant parameters.</div></li></ul><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013742047WNFk0qpuNmzjgz.png" alt="6.png" style="max-width:100%;height:auto" /></div><ul style="list-style-type:disc"><li><div>Click [Approve] to add.</div></li></ul><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013743436rtpRPVCC7kPo8j.png" alt="7.png" style="max-width:100%;height:auto" /></div><div> </div><p><strong style="font-weight:bolder">Part 4. Important Notes</strong></p><ol start="1" style="list-style-type:decimal"><li><div>You must have at least 0.2 ALGO in the address before adding other assets.</div></li><li><div>When adding assets, you can search by asset name or asset ID. Make sure the asset name and ID match. For example, YLDY's ASSET ID is: 226701642.</div></li><li><div>This tutorial only explains how to activate ALGO tokens. It does not represent an endorsement of the project. Use discretion to distinguish authentic tokens when operating.</div></li></ol><div> </div>
How to Activate APTOS Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>The APTOS webchain requires addresses to hold APT before any other tokens (ALT, XET, etc.) can be withdrawn to them. Before an address can receive any tokens other than APT (ALT, XET, etc.), assets must be added manually. If your withdrawal address does not have an active asset, then you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">A.</strong> <strong style="font-weight:bolder">Status: Actived</strong></div></li></ul></div><div>You can search for your address in the APTOS webchain browser: https://explorer.aptoslabs.com. As shown in the following image below, the [Coins] tab shows that a transfer record exists for the current address and that active tokens have been added, which means that you can transfer the active assets to the current address.</div><div><div> </div><div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013720564a08G7bEJUX9yc4.png" alt="1.png" style="max-width:100%;height:auto" /></div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">B. Status: Not Activated</strong></div></li></ul></div></div><div>You can search for your address in the APTOS block browser: https://explorer.aptoslabs.com to check whether the corresponding asset is active. If the address is inactive, you will be prompted with "No Results," as shown below.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013721991tP2ifo4gC4NoVs.png" alt="2.png" style="max-width:100%;height:auto" /></div><h4> </h4><h4><strong style="font-weight:bolder">Part 3. How to activate APTOS tokens</strong></h4><div>Here is an example of the officially recommended petra wallet. It's address can be obtained directly from the official website. The wallet is a web-based wallet, so we recommend that you use Google Chrome to open the wallet address:https://petra.app/. After opening the wallet address, click [Download], open a Chrome window and navigate to chrome://extensions, and enable the wallet feature in the upper right corner of the extensions page.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013723479qE9AYUuxozCAdN.png" alt="3.png" style="max-width:100%;height:auto" /></div><ol start="1" style="list-style-type:decimal"><li><div>First create an account. Then, generate an address. You will need to transfer a small amount of APTOS' main coin, APT, to this address. The transferred APT will be used to pay the "gas fee" when activating the relevant token address on the APTOS webchain.</div></li><li><div>Click [Manage] to add tokens.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013725067asccO7VHZjXBWp.png" alt="4.png" style="max-width:100%;height:auto" /></div><ol start="3" style="list-style-type:decimal"><li><div>After entering the [Manage Assets] screen, you can directly select the corresponding coins from the ALL COINS list, or search for the corresponding token name in the search box.</div></li></ol><div>Method 1:</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013726445oMrNhoDdMp9iWl.png" alt="5.png" style="max-width:100%;height:auto" /></div><div> </div><div>Method 2：</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013727767udR4VlkABQfyq8.png" alt="6.png" style="max-width:100%;height:auto" /></div><ol start="4" style="list-style-type:decimal"><li><div>Click the plus sign in the upper right corner, copy the contract address of the corresponding token and add the token information directly.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013729151KqKhTplh8wjQqk.png" alt="7.png" style="max-width:100%;height:auto" /></div><ol start="5" style="list-style-type:decimal"><li><div>Fill in the corresponding contract address, token name, and abbreviation (Symbol).</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013730612jFWnte8VioMZy0.png" alt="8.png" style="max-width:100%;height:auto" /></div><ol start="6" style="list-style-type:decimal"><li><div>Click "Confirm" and pay the corresponding gas fees.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013732045KJIDQgNkotNSnd.png" alt="9.png" width="360" height="590" style="max-width:100%;height:auto" /></div><ol start="7" style="list-style-type:decimal"><li><div>After the fee is accepted, the addition is completed.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013733485Nc7OXoUxD5BHqL.png" alt="10.png" width="351" height="566" style="max-width:100%;height:auto" /></div><h4> </h4><h4><strong style="font-weight:bolder">Part 4. Important Notes</strong></h4><ol start="1" style="list-style-type:decimal"><li><div>Make sure the address contains more than 1 APT before transferring.</div></li><li><div>Activating via official wallet software is recommended.</div></li><li><div>Please make sure that the target address assets are activated before you withdraw your funds, otherwise you will be unable to withdraw your funds.</div></li></ol><div> </div></div>