Bantuan FAQ Umum: Panduan, Tanya-Jawab & Dukungan | Pusat Bantuan MEXC

Pengunduhan Aplikasi MEXC: Pertanyaan Umum

2026-01-21 15:10:31

<div data-page-id="FKsGdpFl6oyVTIxd9i3lTR3vguw" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxlgbveRu6HSUvLPo2iOjvkthf"><strong>1. Apakah MEXC memiliki aplikasi resmi?</strong></h2><div class="ace-line ace-line old-record-id-doxlgF1cxASoksGaXgDWU2jfquf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgvEsESVD51FllpRWaMHYnih"><span style="font-size: 16px;">Ya, MEXC menawarkan aplikasi seluler resmi untuk sistem iOS dan Android. Anda dapat mengunduh aplikasi melalui tautan resmi di bawah ini: <a data-lark-is-custom="true" href="https://www.mexc.com/download">https://www.mexc.com/id-ID/download</a>, atau melalui Apple App Store atau Google Play Store.</span></div><div class="ace-line ace-line old-record-id-doxlggxBPPkfBotqqxPrPjVJ3Tr"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlg930cm2o2RCp10MZlPOwuib"><span style="font-size: 16px;">Untuk mengurangi risiko seperti malware atau penipuan, pastikan Anda hanya mengunduh Aplikasi MEXC dari saluran resmi. Untuk memastikan Anda mengunduh versi resmi, kami sarankan langkah-langkah berikut:</span></div><div class="ace-line ace-line old-record-id-doxlgFTNS9OjoyYP1n6sJF2zul0"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgIdc4vqJEiZvevHNag4CKwg"><span style="font-size: 16px;"><strong>Unduh dari Sumber Resmi: </strong>Selalu unduh Aplikasi MEXC dari situs web resmi MEXC atau toko aplikasi resmi. Hindari penggunaan sumber pihak ketiga.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgLTjr0Mlvgjz07X59cLjmPf"><span style="font-size: 16px;"><strong>Verifikasi Informasi Pengembang: </strong>Di toko aplikasi, konfirmasikan bahwa pengembang terdaftar sebagai "MEXC Fintech, Inc." untuk memastikan bahwa Anda mengunduh aplikasi yang sah dan resmi.</span></div><div class="ace-line ace-line old-record-id-HwzmdZPIfo5kkuxE7kZlNqhhg7c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxlgEZyAAZZ0YeTH4QJbApuHNf"><span style="font-size: 16px;">*BTN-<strong>Unduh Aplikasi</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/id-ID/download">https://www.mexc.com/id-ID/download</a>* </span></div><div class="ace-line ace-line old-record-id-ENjXdjNbUob2DGx72dqllr65g3d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxlgxxCbOlV89uTWVm0msKEkAd"><strong>2. Apa yang harus dilakukan jika Aplikasi MEXC tidak tersedia di toko aplikasi?</strong></h2><div class="ace-line ace-line old-record-id-doxlg5om0mzQBCshCNQaeWuiJqb"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxlgM86YQtVFmdONIK6d9g8ucH"><strong style="font-size: 16px;">2.1 Gunakan Versi Web</strong></h3><div class="ace-line ace-line old-record-id-doxlgeQFDokpIp6hz0hFggeFYPe"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgbT6hrPkGmNUyQj3Ke081Sh"><span style="font-size: 16px;">Jika Anda tidak dapat mengunduh Aplikasi MEXC atau memilih untuk tidak menggunakannya, Anda masih dapat mengakses layanan MEXC melalui platform web kami. Versi web dapat diakses melalui browser seluler dan desktop. </span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-doxlgxMhz1sHiyqVwmWB4liTOyh"><span style="font-size: 16px;"> Situs Web Resmi: https://www.mexc.com/id-ID</span></div><div class="ace-line ace-line old-record-id-EUzBdI3bSo8HykxLOc5lADdVgUg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PzBidixvBoTe0Bxy3swlNgjNgMh"><span style="font-size: 16px;">*BTN-<strong>Kunjungi MEXC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/id-ID">https://www.mexc.com/id-ID</a>*</span></div><div class="ace-line ace-line old-record-id-doxlgmFU81LXV0Bb9jtEeDt94sh"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxlg6PEcZ3NcVaaHYNfCmNq1Tc"><strong style="font-size: 16px;">2.2 Panduan Pengunduhan iOS</strong></h3><div class="ace-line ace-line old-record-id-doxlgdOHwQl5AvLRCBmXbshlmwf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgSJdey148DlwOWBBbd20xye"><span style="font-size: 16px;">2.2.1 Jika Anda tidak dapat menemukan Aplikasi MEXC di App Store, <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791523635">berarti aplikasi tersebut saat ini tidak tersedia di wilayah Anda</a>. Kami merekomendasikan langkah berikut:</span></div><div class="ace-line ace-line old-record-id-doxlgkru2N4hIT6bwHbsOc03cgi"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgV8ySUS7mLhMJ64AJCUlsHd"><span style="font-size: 16px;">Anda dapat mencoba <a data-lark-is-custom="true" href="https://support.apple.com/en-us/118283">beralih ke ID Apple wilayah lain</a>. Silakan lihat "<a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/17827791523629">Panduan Pengunduhan Aplikasi MEXC</a>" untuk mendapatkan petunjuk langkah demi langkah tentang cara mengunduh dan mendaftar.</span></div><div class="ace-line ace-line old-record-id-doxlgxOK7uEhewbGptBUg2J4qfh"><br></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgm2ztbc8njLWqKYVETyrTbg"><span style="font-size: 16px;">2.2.2 Diperlukan iOS 12 atau Lebih Baru</span></div><div class="ace-line ace-line old-record-id-doxlgH6LrDxyrB2KykFeT7uPcQf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e208d97c-0c21-4404-927c-6637638fa762","height":183,"width":303,"currHeight":183,"currWidth":303,"natrualHeight":183,"natrualWidth":303,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP36RbnZpyoZEfnxgfN9lE4POgUg%2F%3Fpreview_type%3D16","file_token":"P36RbnZpyoZEfnxgfN9lE4POgUg","image_type":"image/png","size":85574,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlguzsgEzoHX59vtvrwp58Gic"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260121124218932tjf9pMfdI2XxG2.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQMzZSYm5acHlvWkVmbnhnZk45bEU0UE9nVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGd1enNnRXpvSFg1OXZ0dnJ3cDU4R2ljIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QMzZSYm5acHlvWkVmbnhnZk45bEU0UE9nVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/P36RbnZpyoZEfnxgfN9lE4POgUg/?mount_node_token=doxlguzsgEzoHX59vtvrwp58Gic&mount_point=docx_image" data-width="303" data-height="183" data-lark-image-uri="drivetoken://P36RbnZpyoZEfnxgfN9lE4POgUg" data-lark-image-width="303" data-lark-image-height="183" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxlg9nr6jbCIXqVM0YSgaHDz9u"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgZKDG1xIzz9OssIHMTTJBFg"><span style="font-size: 16px;">Jika Anda diarahkan ke App Store dan melihat pesan "<strong>Aplikasi ini membutuhkan iOS 12.0 atau lebih baru</strong>", artinya Anda perlu mencoba untuk meningkatkan sistem operasi perangkat. Untuk mengetahui petunjuk peningkatan, silakan lihat: <a data-lark-is-custom="true" href="https://support.apple.com/118575">https://support.apple.com/id-ID/118575</a></span></div><div class="ace-line ace-line old-record-id-doxlgSQzcCwXa5YPtS4vdqUksab"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgKTuxoJBWiJzHcHjr8dNthc"><span style="font-size: 16px;">Jika Anda menggunakan iPhone 5 atau model sebelumnya:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxlgWfrj5js2jsXVvMTEfQxcjf" data-list="bullet"><div><span style="font-size: 16px;">Jika Anda memiliki ponsel Android, Anda dapat mencoba menggunakan Aplikasi MEXC versi Android.</span></div></li><li class="ace-line ace-line old-record-id-doxlgDtL8bde601wSjQIkd0OWGg" data-list="bullet"><div><span style="font-size: 16px;">Jika Anda tidak memiliki ponsel Android, Anda dapat mencoba menggunakan versi web MEXC: <a href="https://www.mexc.com/" data-lark-is-custom="true">https://www.mexc.com/id-ID</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxlgtzlw85p2PWhfsbXFkB8yKx"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxlgpETmOpZVcHUbRCx9E9bSkb"><span style="font-size: 16px;"><strong>2.3 </strong><strong>Panduan Pengunduhan Android</strong></span></h3><div class="ace-line ace-line old-record-id-PKuQds8dBoERjexh183lWz40gSc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B5dJdM8Mtoe7ZnxF4D1laqoYgEb"><strong style="font-size: 16px;">2.3.1 Panduan Instalasi di Perangkat Android</strong></div><div class="ace-line ace-line old-record-id-doxlgSj4ODlFn3GtgInbC5u8dwg"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgaJ02QzKRoysCmWOiXVkV5e"><span style="font-size: 16px;">2.3.1 Jika Anda menggunakan perangkat Android dan tidak dapat mengunduh aplikasi melalui Google Play, silakan kunjungi <a data-lark-is-custom="true" href="https://www.mexc.com/download">https://www.mexc.com/id-ID/download</a> untuk mendapatkan panduan <strong>instalasi Android</strong>.</span></div><div class="ace-line ace-line old-record-id-doxlgnXQLqYs5Zs5fOUhxFINone"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"da8adef9-3975-4fac-9dc3-acb33153864b","height":174,"width":414,"currHeight":174,"currWidth":414,"natrualHeight":174,"natrualWidth":414,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQOZybF2oCo7RQexZLgelixaUgXb%2F%3Fpreview_type%3D16","file_token":"QOZybF2oCo7RQexZLgelixaUgXb","image_type":"image/png","size":419846,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlg1KkahOVPXgtCFXkeihe5He"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260121124219422JeCGsvv2lhpHY2.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRT1p5YkYyb0NvN1JRZXhaTGdlbGl4YVVnWGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGcxS2thaE9WUFhndENGWGtlaWhlNUhlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RT1p5YkYyb0NvN1JRZXhaTGdlbGl4YVVnWGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/QOZybF2oCo7RQexZLgelixaUgXb/?mount_node_token=doxlg1KkahOVPXgtCFXkeihe5He&mount_point=docx_image" data-width="414" data-height="174" data-lark-image-uri="drivetoken://QOZybF2oCo7RQexZLgelixaUgXb" data-lark-image-width="414" data-lark-image-height="174" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxlge57azeYTLnnLl6gRvFsrod"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L8m7dnP7ZoOKLXx0FBZlnf8jgzd"><strong style="font-size: 16px;">2.3.2 Panduan Instalasi di Perangkat Huawei</strong></div><div class="ace-line ace-line old-record-id-EpepdUInkoIETvxh99clvmCIgPd"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SFpBddU9DoCTnjx71SIlflf0gZe"><span style="font-size: 16px;">Jika menemui peringatan seperti "Aplikasi berbahaya" atau "Potensi risiko" saat instalasi, ini biasanya disebabkan oleh positif palsu dari fitur keamanan sistem. Anda dapat mencoba solusi berikut:</span></div><div class="ace-line ace-line old-record-id-P4OfdqU1Boc6tGxWZUsln5zRg2c"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WhkfdMoOIo8wgDxfGuslClN7gPb"><span style="font-size: 16px;"><strong>Metode 1: Instalasi offline. </strong>Nonaktifkan sementara koneksi jaringan atau aktifkan Mode Pesawat, lalu instal ulang paket instalasi yang telah diunduh.</span></div><div class="ace-line ace-line old-record-id-N3Dfdor7VoaSRqxGzH4lMU11gye"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-URvDdNoi8oZVY0xBdMGlp9OigPb"><span style="font-size: 16px;"><strong>Metode 2: Sesuaikan pengaturan keamanan. </strong>Buka <strong>Pengaturan → Aplikasi → Mode Murni</strong>, ketuk menu <strong>Lainnya</strong> di sudut kanan atas, dan nonaktifkan <strong>Perlindungan Ditingkatkan</strong> atau langsung keluar dari Mode Murni.</span></div><div class="ace-line ace-line old-record-id-VUB6dp5NXoeueUxtvZdlBeligxc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Fk5idGSmDouHkBxsTjCl8diHgNb"><span style="font-size: 16px;">Catatan: Jalur menu yang tepat mungkin sedikit berbeda tergantung model perangkat atau versi sistem. Harap ikuti opsi di layar sesuai petunjuk.</span></div><div class="ace-line ace-line old-record-id-McW1dNM86o7N5GxpbgKlJygagBh"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PY5TdzxLooSsgrxXr9ll9EbHghb"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XxjZdYdkLoK950xt0A3l3jLUgTh"><span style="font-size: 16px;"><strong>Metode 3: Gunakan tautan unduhan cadangan. </strong>Jika metode di atas tidak menyelesaikan masalah, unduh paket instalasi terbaru melalui <a data-lark-is-custom="true" href="https://download.mocortech.com/Android_Channel/Huawei/MEXC-huawei.apk">tautan unduhan alternatif resmi</a> yang disediakan oleh MEXC.</span></div><div class="ace-line ace-line old-record-id-LILhdYHY8oLEc4xtPIUle7pTgKg"> <span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-IehqdffOkoOtcxxSRKTlm1pbgbd"><span style="font-size: 16px;">*BTN-<strong>Unduhan Alternatif</strong>&BTNURL=<a data-lark-is-custom="true" href="https://download.mocortech.com/Android_Channel/Huawei/MEXC-huawei.apk">https://download.mocortech.com/Android_Channel/Huawei/MEXC-huawei.apk</a>*</span></div><div class="ace-line ace-line old-record-id-Tn6QdQephoY1pjxV8YllucEog8c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YaxFdpiHBoWfIHxkXwnlQDgBg4f"><span style="font-size: 16px;">2.3.3 Masalah Google Play Store</span></div><div class="ace-line ace-line old-record-id-CG9DdC0yYoIqYOxzyL9lOzr1gng"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CG1SdNuP6oTmYOxMdoBlqy8egLb"><span style="font-size: 16px;">Jika Aplikasi MEXC tidak dapat diunduh di wilayah Anda, Anda dapat mencoba mendaftar akun Google baru atau mengganti wilayah akun lama Anda. Panduan untuk mengubah wilayah akun Google Anda: <a data-lark-is-custom="true" href="https://support.google.com/googleplay/answer/7431675">https://support.google.com/googleplay/answer/7431675</a></span></div><div class="ace-line ace-line old-record-id-U3KudzplgoefOQxkjeSlA4rbgGh"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pexsd0UWKoc0CRxeHdClGgKBgEb"><span style="font-size: 16px;">Jika Anda mengalami masalah lain saat diarahkan ke Google Play Store, lihat panduan ini: <a data-lark-is-custom="true" href="https://support.google.com/googleplay/answer/14122894">https://support.google.com/googleplay/answer/14122894</a></span></div><div class="ace-line ace-line old-record-id-JQchdY1JIoQur7xDVcplmZwHg3c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NIXDdpoKdoMKHfxl5yrlmX2Vgwf"><span style="font-size: 16px;">2.3.4 Perintah Instalasi Sumber Tidak Dikenal</span></div><div class="ace-line ace-line old-record-id-ORlXdRASHowkTyxx0jblTUCzgzg"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgLUDa13bXryjnNznMUMMNqb"><span style="font-size: 16px;">Demi keamanan, ponsel Android menonaktifkan opsi "Izinkan instalasi aplikasi non-Google Play" secara default. Mengarahlah ke dan buka Pengaturan, lalu cari dan pilih "Instal aplikasi yang tidak dikenal". Kemudian, ketuk "Instal aplikasi yang tidak dikenal" lagi. (Catatan: Opsi ini dapat bervariasi tergantung pada merek). Lihat tutorialnya di sini: <a data-lark-is-custom="true" href="https://www.samsung.com/us/support/troubleshoot/TSG10001913">https://www.samsung.com/us/support/troubleshoot/TSG10001913</a></span></div><div class="ace-line ace-line old-record-id-doxlgGArCdV5KDilbcZetXOQfLf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1a7c0763-3bb4-4310-9862-b91b6b0b7b48","height":320,"width":238,"currHeight":320,"currWidth":238,"natrualHeight":320,"natrualWidth":238,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBcm4boRb3o1J5Hxrq1vlh75Fgof%2F%3Fpreview_type%3D16","file_token":"Bcm4boRb3o1J5Hxrq1vlh75Fgof","image_type":"image/png","size":115122,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlg1qNypNS8n4RD3J6nGrzpqc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260121124216157cIImUDSg9PK0cY.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCY200Ym9SYjNvMUo1SHhycTF2bGg3NUZnb2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGcxcU55cE5TOG40UkQzSjZuR3J6cHFjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CY200Ym9SYjNvMUo1SHhycTF2bGg3NUZnb2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/Bcm4boRb3o1J5Hxrq1vlh75Fgof/?mount_node_token=doxlg1qNypNS8n4RD3J6nGrzpqc&mount_point=docx_image" data-width="238" data-height="320" data-lark-image-uri="drivetoken://Bcm4boRb3o1J5Hxrq1vlh75Fgof" data-lark-image-width="238" data-lark-image-height="320" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 300px;"></div><div class="ace-line ace-line old-record-id-doxlgnZVVt36bQQ1r7Do4WaaJ6d"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgLT1QNmayUg3veR2Mz8rE7f"><span style="font-size: 16px;">2.3.5 Peringatan Risiko Saat Menginstal APK MEXC</span></div><div class="ace-line ace-line old-record-id-doxlgYkzgZ6OKnpANB3IjDQpLKb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlguxz3l1GENMeUGtm4VWvsPs"><span style="font-size: 16px;">Pengingat ini normal. Pastikan Anda mengunduh dan menginstal APK hanya dari situs web resmi MEXC: <a data-lark-is-custom="true" href="https://www.mexc.com/download">https://www.mexc.com/id-ID/download</a>.</span></div><div class="ace-line ace-line old-record-id-doxlgBXWDN3mJXHGiIaikQzOI2v"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JMxNdE0uiohKIUx57eAl7ImPgmT"><span style="font-size: 16px;">2.3.6 Dua Aplikasi MEXC Muncul di Layar Utama Android</span></div><div class="ace-line ace-line old-record-id-BnIwdCWAQoaM8Lxq8oYloRbbgef"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgUBOHdS22m6uaFF7XJCHbqh"><span style="font-size: 16px;">Karena paket instalasi MEXC dari Google Play dan situs web resmi menggunakan nama paket yang berbeda, keduanya tidak dapat saling menimpa selama instalasi. Akibatnya, beberapa pengguna mungkin melihat dua Aplikasi MEXC di layar utama Android mereka secara bersamaan, seperti yang ditunjukkan pada gambar di bawah ini:</span></div><div class="ace-line ace-line old-record-id-doxlgF4p7gggW39IKla6l7osdGy"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2a528c1f-6c64-4dc9-a594-ba38d16ac238","height":507,"width":237,"currHeight":507,"currWidth":237,"natrualHeight":507,"natrualWidth":237,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLSkjbOf3ko4Btsx78SQlG1cYgSg%2F%3Fpreview_type%3D16","file_token":"LSkjbOf3ko4Btsx78SQlG1cYgSg","image_type":"image/png","size":1347949,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlgMINsWJHIViTpEYkUlQTTre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026012112421859863IXu4fnf1UmXJ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMU2tqYk9mM2tvNEJ0c3g3OFNRbEcxY1lnU2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGdNSU5zV0pISVZpVHBFWWtVbFFUVHJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MU2tqYk9mM2tvNEJ0c3g3OFNRbEcxY1lnU2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/LSkjbOf3ko4Btsx78SQlG1cYgSg/?mount_node_token=doxlgMINsWJHIViTpEYkUlQTTre&mount_point=docx_image" data-width="237" data-height="507" data-lark-image-uri="drivetoken://LSkjbOf3ko4Btsx78SQlG1cYgSg" data-lark-image-width="237" data-lark-image-height="507" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 300px;"></div><div class="ace-line ace-line old-record-id-doxlgaXXhMdrfmcWSoG60md9lTb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgEPKPmA7QmQN9wJUzOst3sf"><span style="font-size: 16px;">Untuk mengatasi masalah ini, MEXC sedang bersiap untuk merilis paket instalasi baru untuk versi aplikasi yang dapat diunduh dari situs web resmi. Pembaruan ini akan menyatukan nama paket versi situs web dan Google Play, sehingga mencegah dua aplikasi MEXC muncul secara bersamaan di layar utama Android.</span></div><div class="ace-line ace-line old-record-id-VDwwdSgi6ohhfmxjsJal20U7gKj"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85b17711-5b09-4db3-9372-c2649a0a6f52","height":690.3211920529801,"width":326,"currHeight":690.3211920529801,"currWidth":326,"natrualHeight":1279,"natrualWidth":604,"pluginName":"imageUpload","scale":0.5397350993377483,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBAoEbpsTXoqM82xNWkIlVqchgBb%2F%3Fpreview_type%3D16","file_token":"BAoEbpsTXoqM82xNWkIlVqchgBb","image_type":"image/jpeg","size":248671,"comments":[]}]}" class="image-uploaded gallery old-record-id-C6QQdgNyQoQe0HxvNFBlrMzMgNe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260121124216853sA47b0q1OtS1nE.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCQW9FYnBzVFhvcU04MnhOV2tJbFZxY2hnQmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQzZRUWRnTnlRb1FlMEh4dk5GQmxyTXpNZ05lIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CQW9FYnBzVFhvcU04MnhOV2tJbFZxY2hnQmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/BAoEbpsTXoqM82xNWkIlVqchgBb/?mount_node_token=C6QQdgNyQoQe0HxvNFBlrMzMgNe&mount_point=docx_image" data-width="604" data-height="1279" data-lark-image-uri="drivetoken://BAoEbpsTXoqM82xNWkIlVqchgBb" data-lark-image-width="604" data-lark-image-height="1279" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 300px;"></div><div class="ace-line ace-line old-record-id-doxlgE0CCVyQP7E3FmhicEeLFGe"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgfkM7v9xdvNht1r6Qh7Nnhb"><span style="font-size: 16px;">Jika Anda mengalami masalah ini, silakan buka kedua Aplikasi MEXC di layar utama satu per satu, ketuk ikon pengguna Anda, buka <strong>Pengaturan</strong>, gulir ke bawah ke bagian paling bawah, lalu ketuk <strong>Tentang Kami</strong> untuk memeriksa nomor versi seperti yang ditunjukkan pada gambar di bawah ini. Pertahankan aplikasi MEXC dengan nomor versi yang lebih tinggi, lalu copot aplikasi dengan nomor versi yang lebih rendah.</span></div><div class="ace-line ace-line old-record-id-doxlgj5ji47rCSQ9YK4XIZZd19b"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgP0BYicLr1pkxfPM0BoFaQd"><span style="font-size: 16px;">Catatan: Anda tidak akan otomatis masuk ke aplikasi MEXC yang baru diinstal.</span></div><div class="ace-line ace-line old-record-id-doxlg7qtJe2ANG3ggpE2Ufhd9Ig"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"52f893b8-5ba8-4f2c-b5c0-6203163b8935","height":605,"width":863,"currHeight":605,"currWidth":863,"natrualHeight":605,"natrualWidth":863,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYpsjbZUFAoA2t1xPT3GljtJhgOf%2F%3Fpreview_type%3D16","file_token":"YpsjbZUFAoA2t1xPT3GljtJhgOf","image_type":"image/png","size":228051,"comments":[]}]}" class="image-uploaded gallery old-record-id-XQ3Wd8E7qo8Kt6xTZXVlLl0mgOb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026012112421697510FhRS3Wop8Ytk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZcHNqYlpVRkFvQTJ0MXhQVDNHbGp0SmhnT2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWFEzV2Q4RTdxbzhLdDZ4VFpYVmxMbDBtZ09iIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZcHNqYlpVRkFvQTJ0MXhQVDNHbGp0SmhnT2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/YpsjbZUFAoA2t1xPT3GljtJhgOf/?mount_node_token=XQ3Wd8E7qo8Kt6xTZXVlLl0mgOb&mount_point=docx_image" data-width="863" data-height="605" data-lark-image-uri="drivetoken://YpsjbZUFAoA2t1xPT3GljtJhgOf" data-lark-image-width="863" data-lark-image-height="605" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxlgkY8Wq0UMHpYDWPZ6gSdDKh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxlgn7vubboiKfXoqChihkK7Ef"><strong>3. Apa yang harus dilakukan jika Aplikasi MEXC gagal diinstal atau pengunduhan terganggu</strong></h2><div class="ace-line ace-line old-record-id-doxlgocpkY2bq5LRDmGIIlW19Hb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlggTiML0QtFUETLUqOz8ZfBc"><span style="font-size: 16px;">Jika Anda mengalami masalah saat menginstal Aplikasi MEXC atau jika pengunduhan terus gagal atau terputus, masalahnya mungkin disebabkan oleh salah satu hal berikut:</span></div><div class="ace-line ace-line old-record-id-doxlg2W2HxmdLjCzTpjjk1SYChV"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgyQn5V983aYchsMbQhr0Dkb"><span style="font-size: 16px;"><strong>Masalah Jaringan: </strong>Pastikan perangkat Anda terhubung ke jaringan Wi-Fi atau data seluler yang stabil. Koneksi yang lemah atau tidak stabil dapat membuat aplikasi tidak diunduh dengan benar.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgOJTHT8EdqJRAOSHJUTYXic"><span style="font-size: 16px;"><strong>Penyimpanan Tidak Memadai: </strong>Periksa ruang penyimpanan perangkat Anda. Jika perangkat Anda hampir kehabisan ruang penyimpanan, hapus file atau aplikasi yang tidak diperlukan untuk mengosongkan ruang sebelum mencoba untuk menginstal lagi.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgSipr3Fz9UR8ZXqiBwkNRJd"><span style="font-size: 16px;"><strong>Kompatibilitas Perangkat: </strong>Pastikan sistem operasi perangkat seluler Anda memenuhi persyaratan minimum untuk Aplikasi MEXC. Untuk perangkat iOS, pastikan versi sistem Anda sesuai dengan persyaratan aplikasi.</span></div><div class="ace-line ace-line old-record-id-doxlgF2OzXP46Xxu2hjXbqzv6L8"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxlgZiToC7x8d51d3NBBx7JyBf"><strong>4. Apa yang harus dilakukan jika Aplikasi MEXC tidak bisa dibuka atau gagal diluncurkan setelah instalasi</strong></h2><div class="ace-line ace-line old-record-id-doxlgmdthmlj4eQMJLmw2Yzngvd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlg6Koo91vDACR6IsOTi2akod"><span style="font-size: 16px;">Jika Anda mengalami kesulitan saat membuka atau meluncurkan Aplikasi MEXC setelah instalasi, harap pertimbangkan langkah-langkah berikut:</span></div><div class="ace-line ace-line old-record-id-doxlg2K5vNWYdloC1SNhKqoENOd"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgebzS8vSk74WQs5bPfwelEd"><span style="font-size: 16px;"><strong>Mulai Ulang Perangkat Anda: </strong>Memulai ulang perangkat dapat membantu menyelesaikan segala masalah sementara yang mencegah peluncuran aplikasi.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgPnM1LMl4Mw4qtr9lmQcxAb"><span style="font-size: 16px;"><strong>Perbarui Sistem Operasi Anda: </strong>Pastikan sistem operasi perangkat Anda sudah diperbarui. Kompatibilitas dengan versi terbaru Aplikasi MEXC mungkin memerlukan versi sistem terkini.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgsEnBhgySpMroZgmvy1AjWV"><span style="font-size: 16px;"><strong>Hapus Cache dan Data: </strong>Masalah terkait cache dapat memengaruhi kinerja aplikasi. Coba bersihkan cache atau copot lalu instal ulang Aplikasi MEXC untuk menyelesaikan potensi konflik.</span></div><div class="ace-line ace-line old-record-id-FwiMdicreojcWmxNj6tlyNKvggc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HWDOd7y1zolywaxKlrPlX5Cbg3c"><strong>5. Apa yang harus dilakukan jika Aplikasi MEXC mengalami lag atau tidak responsif?</strong></h2><div class="ace-line ace-line old-record-id-Ql24dPou9odVM9xs3fxlsbrbg1c"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XRx5dkWY0oL8mbxj7dMlkJSrgIc"><span style="font-size: 16px;">Jika terjadi masalah seperti layar membeku, ketukan tidak responsif, atau pemuatan lamban saat menggunakan Aplikasi MEXC, ini biasanya terkait dengan kualitas koneksi jaringan atau status server. Ikuti langkah-langkah di bawah ini terlebih dahulu untuk pemecahan masalah dasar:</span></div><div class="ace-line ace-line old-record-id-IcPZdw7xwosftwxXwxalgccUgYe"> <span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UlXCd1nD8oS3E5xxtUcly71egnf"><strong style="font-size: 16px;">5.1 Periksa jaringan</strong></h3><div class="ace-line ace-line old-record-id-Wv5RdGL4YoKPgnxE78RlGHnVgFb"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KQA8dmhqboDPukxscY7lUhg1gLg"><span style="font-size: 16px;">Di Aplikasi MEXC, ketuk <strong>ikon profil</strong> di halaman beranda, lalu pilih <strong>Pemeriksaan Jaringan</strong>. Berdasarkan hasil tes, ambil tindakan yang sesuai:</span></div><div class="ace-line ace-line old-record-id-DkZLdZrBCo06HUxFnvCl5pSYgVb"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HCZgdK7ljoKOY8xPKjnlussQggd"><span style="font-size: 16px;"><strong>Kecepatan jaringan lambat</strong> (berwarna merah atau oranye pada laporan): Ini menunjukkan bahwa koneksi jaringan saat ini tidak stabil atau lambat. Coba beralih ke jaringan lain:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VompdJYk4ooaUyx1aTSlvoq3gqd" data-list="bullet"><div><span style="font-size: 16px;">Beralih dari data seluler (4G/5G) ke jaringan Wi-Fi yang stabil</span></div></li><li class="ace-line ace-line old-record-id-DvNYdJvlMojmNNxpF0Ul9MNCgHb" data-list="bullet"><div><span style="font-size: 16px;">Hubungkan ke jaringan Wi-Fi lain yang andal</span></div></li><li class="ace-line ace-line old-record-id-Tyl0drmVuoFNlxxfVZQlbJRtgif" data-list="bullet"><div><span style="font-size: 16px;">Mulai ulang router atau pindah ke area dengan sinyal yang lebih kuat</span></div></li></ul><div class="ace-line ace-line old-record-id-EaMAdizjiown2xxmd4ulRuY4gbd"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KIQodCWr9oOHAax4ecnlp14EgBg"><span style="font-size: 16px;"><strong>Kecepatan jaringan normal</strong> (berwarna hijau pada laporan): Hal ini mungkin disebabkan latensi pada server yang sedang terhubung. Disarankan beralih secara manual ke server berlatensi lebih rendah agar penggunaan aplikasi tetap lancar.</span></div><div class="ace-line ace-line old-record-id-NdIfdzVrgorTKlxhvtOlC9JxgUh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"280c0b8d-7d56-4c6f-a304-3407774056b4","height":2156,"width":3130,"currHeight":2156,"currWidth":3130,"natrualHeight":2156,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream-sg.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJ6U5b6HYSoIWP9xfUmilS3q7gPc%2F%3Fpreview_type%3D16","file_token":"J6U5b6HYSoIWP9xfUmilS3q7gPc","image_type":"image/png","size":1358735,"comments":[]}]}" class="image-uploaded gallery old-record-id-S3uQdQ2rSoVox9xoLmtlegBTgsh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202601211242192134BEChGo6b2PSZU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKNlU1YjZIWVNvSVdQOXhmVW1pbFMzcTdnUGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUzN1UWRRMnJTb1ZveDl4b0xtdGxlZ0JUZ3NoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLXNnLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KNlU1YjZIWVNvSVdQOXhmVW1pbFMzcTdnUGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream-sg.larksuite.com/space/api/box/stream/download/all/J6U5b6HYSoIWP9xfUmilS3q7gPc/?mount_node_token=S3uQdQ2rSoVox9xoLmtlegBTgsh&mount_point=docx_image" data-width="3130" data-height="2156" data-lark-image-uri="drivetoken://J6U5b6HYSoIWP9xfUmilS3q7gPc" data-lark-image-width="3130" data-lark-image-height="2156" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-OWM8d1dolo2npUxLZufldFSIgZd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ASfCdX6vhoBpfOxsooGlB8iYgsh"><strong style="font-size: 16px;">5.2 Hubungi Layanan Pelanggan</strong></h3><div class="ace-line ace-line old-record-id-ShnhdwT5roXtVox3BjBl416mgrh"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uu5NdQI2ZoJfgzxjkURlQMw3gmf"><span style="font-size: 16px;">Jika masalah tetap ada setelah memeriksa dan beralih jaringan atau server, siapkan informasi berikut lalu hubungi Layanan Pelanggan MEXC untuk bantuan lebih lanjut:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TXgVdeP3zoHN07x5HJQlTFLUgzh" data-list="bullet"><div><span style="font-size: 16px;"><strong>Waktu kejadian:</strong> Sebutkan tanggal spesifik dan perkiraan waktu saat masalah terjadi.</span></div></li><li class="ace-line ace-line old-record-id-H9Fvdakx2ogBQmxcHQeluoAhgBg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Tangkapan atau rekaman layar:</strong> Sertakan tangkapan atau rekaman layar yang menunjukkan kondisi lambat, beku, atau eror.</span></div></li><li class="ace-line ace-line old-record-id-O2PUdCB5eozYhOxtiGTlNh0Mgjg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Halaman atau fitur yang terdampak:</strong> Sebutkan di mana masalah terjadi, seperti halaman Deposit, Penarikan, atau halaman perdagangan Spot atau Futures.</span></div></li><li class="ace-line ace-line old-record-id-T7gtdxCdcoicIdxebV1lpyOrgYg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Laporan diagnosis jaringan:</strong> Jalankan <strong>Pemeriksaan Jaringan</strong> saat masalah terjadi dan sertakan tangkapan layar hasilnya.</span></div></li></ul><div class="ace-line ace-line old-record-id-IgXidhjTvoazJMxrpX3lGGQNgUg"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxlgtjsTkPr0WzGrKXOqBhQg0b"><span style="font-size: 16px;">Jika Anda terus mengalami masalah, silakan hubungi Layanan Pelanggan MEXC atau bergabunglah ke komunitas resmi kami untuk mendapatkan bantuan lebih lanjut:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxlgvijrdtjuCclopjMnMoKcjf" data-list="bullet"><div><span style="font-size: 16px;">Layanan Pelanggan Online</span></div></li><li class="ace-line ace-line old-record-id-doxlghKNrCl1vmFJsdYaw8HBR9s" data-list="bullet"><div><span style="font-size: 16px;">Saluran Telegram Resmi: </span><span style="font-size: 16px;"><a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></span></div></li><li class="ace-line ace-line old-record-id-doxlg2WvocN0XJrozwUaJqdHTOe" data-list="bullet"><div><span style="font-size: 16px;">Email Layanan Pelanggan: [email protected]</span></div></li></ul><div class="ace-line ace-line old-record-id-ZZazd5z4CooXyGxIAOolIbzSg1t"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ADVEd3mMtosqMsxUFzzl9mDAgRd"><strong style="font-size: 16px;">Rekomendasi Bacaan:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ReKydOG9uotmhix4I9tleZFTgNe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/id-ID/support/article/mexc-app-download-guide-17827791529363" style="font-size: 16px;">Panduan Pengunduhan Aplikasi MEXC</a></div></li><li class="ace-line ace-line old-record-id-XZX1drJdjoWrOHx435olCXZTgbb" data-list="bullet"><div><a href="https://www.mexc.com/id-ID/support/article/countries-regions-supported-by-the-mexc-app-17827791523635" data-lark-is-custom="true" style="font-size: 16px;">Negara/Wilayah yang Didukung Aplikasi MEXC</a></div></li></ul><div class="ace-line ace-line old-record-id-SZWHdlYgroxrsoxW0STlKcmwgwh"><span style="font-size: 16px;"><br></span></div></div>